What 356 owners told NHTSA about the 2014 Ford Mustang Mach-e Bev Bev

"TAKATA RECALL" I RECEIVED NOTICE OF A RECALL REGARDING DANGEROUS TAKATA AIRBAGS JULY 2015. I CALLED FORD DEALERSHIPS AT LEAST THREE TIMES FROM JULY 2015 TO 2016 ASKING IF THE AIRBAGS COULD BE REPAIRED OR REPLACED AT THEIR DEALERSHIP. EACH TIME I CALLED I WAS TOLD PARTS WERE NOT AVAILABLE TO DO FIX THE PROBLEM. I RECEIVED A LETTER IN APRIL 2017 (YET DATED MAY 2016) REGARDING SAFETY RECALL 15S21 STATING THE NEWLY DESIGNED AIRBAG MODULE WOULD BE AVAILABLE IN THE FOURTH QUARTER OF THAT YEAR (2016) AND THAT FORD MOTOR COMPANY WOULD NOTIFY ME WHEN THE AIRBAG PARTS WOULD BE AVAILABLE.. I HAVE NOT HEARD FROM FORD MOTOR COMPANY SINCE THAT TIME,, I AM VERY CONCERNED ABOUT THE DANGEROUS AIRBAGS ON MY FORD MUSTANG. WHAT RECOURSE DO I HAVE REGARDING HAVING THE AIRBAG PROBLEM RESOLVED SO I CAN DRIVE MY CAR WITH SOME ASSURANCE I( OR MY PASSENGERS) WOULD NOT BE KILLED OR INJURED IN THE EVENT AIRBAGS ARE DEPLOYED. DRIVING THIS VEHICLE KNOWING THE DANGER IS LIKE DRIVING WITH A BOMB NOT KNOWING IF OR WHEN I OR MY PASSENGERS MIGHT BE KILLED.

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RECALL TOOK OVER 4 MONTHS FOR PART AND HAD TO DRIVE 2HR EACH DIRECTION AND 2 HR WAIT

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WHILE MAKING A RIGHT HAND TURN THE STEERING COMPLETELY LOCKED UP. ON MY CONSOLE A MESSAGE STATING THAT I HAD A POWER STEERING ASSIST FAULT SHOWED UP. SINCE I COULD NOT TURN THE WHEEL I HAD TO STOP IMMEDIATELY SINCE IT WAS HEADING INTO THE CENTER MEDIAN. I RESTARTED THE CAR COUPLE OF TIMES BUT THE STEERING WOULD NOT BUDGE. HAD TO HAVE A TOW TRUCK PICK THE CAR UP. TOOK IT TO MY MECHANIC WHO INFORMED ME THAT THE ELECTRONIC STEERING WAS COMPLETELY LOCKED UP AND EVEN WHEN UP ON THE RACK IT WOULD NOT BUDGE. SINCE I WAS TURNING I HAD SLOWED DOWN OTHERWISE THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT SINCE I COULD NOT MOVE THE WHEEL AT ALL.

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TAKATA RECALL - WE HAVE RECEIVED NUMEROUS LETTERS, POSTCARD AND EMAILS ABOUT THE AIRBAG RECALL AND WE HAVE TRIED, UNSUCCESSFULLY NUMEROUS TIMES TO SET UP A DATE AND TIME FOR THE AIRBAG REPLACEMENT WITH OUR DEALERSHIP. I HAVE CALLED THE DEALERSHIP AND SPOKE TO SEVERAL PEOPLE TELLING THE ISSUES REPEATEDLY TO EACH PERSON I SPOKE TO. I WAS TRANSFERRED TO THE SERVICE MANAGER I WAS TOLD WHOM DID NOT ANSWER AND I LEFT A VERY DETAILED MESSAGE REGARDING THE REASON FOR MY CALL, THE SPECIFICS OF THE CAR AND MULTIPLE WAYS TO CONTACT MYSELF OR MY FIANCE. I HAVE HAD TO CALL SEVERAL MORE TIMES DIE TO NOT RECEIVING ANY RETURN CALL FROM ANYONE AT THE DEALERSHIP FOR OVER A MONTH. I HAVE LOOKED TO SEE IF I COULD SCHEDULE AND APPOINTMENT ONLINE AND THEY DO NOT HAVE THAT OPTION AVAILABLE. THEREFORE I HAVE HAD TO TAKE TIME AWAY FROM OTHER OBLIGATIONS TO GO TO THE DEALERSHIP TO COMPLAIN TO ATTEMPT TO HAVE THIS REMEDIED. INITIALLY THEY WERE RECEPTIVE AND NOW FOUR DAYS LATER THEY HAVE REVERTED BACK TO FAILING TO RETURN MY PHONE CALLS. I HAVE ALSO BEEN EXPERIENCING ISSUES WITH CORROSION ON THE BATTERY AND THE BATTERY WIRE CABLES SINCE I PURCHASED THE CAR. DESPITE MAKING THE DEALERSHIP AWARE OF THIS THEY HAVE FAILED TO TAKE ANY STEPS TO EVEN DETERMINE THE ISSUE. ADDITIONALLY, MY SECURITY SYSTEM ON MY CAR WAS APPARENTLY BYPASSED BY THIEVES AND I HAVE TALKED TO THE TOP BOSS OF THIS DEALERSHIP AND HE HAS INFORMED ME THAT THE SECURITY SYSTEM IS IN FACT DISABLED AND THAT WITHOUT THEM RUNNING A DIAGNOSTICS TEST ON THE CAR THEY CANNOT DETERMINE TO WHAT EXTENT THE SECURITY SYSTEM IS DAMAGED, IF IT IS REPARABLE, OR IF THERE MAY BE MORE SIGNIFICANT DAMAGE TO THE COMPUTER / ELECTRICAL SYSTEM. MY SECURITY SYSTEM HAS BEEN NON-FUNCTIONAL FOR A MONTH AT THIS POINT AND I CANNOT GET THE DEALERSHIP TO SIMPLY RETURN MY CALL TO REMEDY THIS.

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LACK OF RESPONSE FROM THE KISTLER FORD DEALERSHIP (5555 W. CENTRAL AVE. TOLEDO, OH 43615) TO REMEDY THE TAKATA AIR BAG RECALL. FOR OVER A YEAR I HAVE BEEN ON A WAITING LIST FOR PARTS AVAILABILITY TO CONDUCT THE REPAIR... IN FACT, MY NAME WAS TAKEN OFF THE ORIGINAL WAITING LIST FOR SOME REASON; IT WAS PUT BACK ON THE LIST A FEW MONTHS AGO WHEN I VISITED THE DEALERSHIP AND INQUIRED ABOUT THE STATUS OF THE PARTS/REPAIR. IT WAS ONLY AFTER I AGAIN VISITED THE DEALERSHIP EARLIER TODAY THAT SOMEONE IN THEIR PARTS DEPARTMENT ACKNOWLEDGED THAT PARTS WERE, IN FACT, AVAILABLE AND THAT THEY WOULD CONDUCT MY REPAIR TOMORROW, 7/17/2018. I ALSO FOUND IT DISTURBING THAT WITH PARTS IN INVENTORY, I WAS TOLD THAT MY NAME WAS NUMBER SEVEN ON THEIR WAITING LIST... APPARENTLY THERE ARE SIX PEOPLE IN FRONT OF ME WAITING FOR THE SAME REPAIR. I GUESS I SHOULD BE GRATEFUL THAT I AM BEING GIVEN PREFERENTIAL TREATMENT AND JUMPING AHEAD OF THE OTHERS WHO ARE ALSO "WAITING FOR PARTS" TO CONDUCT THIS REPAIR. I ALSO FIND IT IRONIC THAT I HAVE BEEN RECEIVING REPEATED FACE BOOK NOTICES FROM FORD IMPLYING THAT I AM BEING NEGLIGENT IN NOT GETTING THIS AIRBAG REPAIR DONE... I HAVE REPLIED TO THEIR E-MAILS EXPLAINING THAT THE "BALL IS IN THEIR COURT" WAITING FOR PARTS... THOUGHT YOU MIGHT WANT TO KNOW ABOUT THE APPARENT COMMUNICATION BREAKDOWN IN THE RECALL PROCESS BETWEEN FORD CORPORATE AND THEIR DEALERS WHO APPEAR NOT TO BE TAKING THIS ISSUE VERY SERIOUSLY.

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I AM COMPLAINING ABOUT THE RECALL FOR MY AIRBAGS IN MY FORD MUSTANG, WE HAVE BEEN TRYING TO GET A HOLD OF SOMEONE TO SCHEDULE WHEN WE CAN GET THEM REPLACED AND FIXED. WE HAVE LEFT VOICEMAILS TO HAVE THEM CALL US BACK BUT HAVE FAILED TO DO SO. THIS HAS TAKEN WAY TO LONG FOR MY AIR BAGS TO BE REPLACED THAN IT SHOULD HAVE.

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TL* THE CONTACT OWNS A 2014 FORD MUSTANG. WHILE DRIVING 75 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CAPITAL FORD (2805 E MILLBROOK RD, RALEIGH, NC 27604, 877-660-1721) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

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WATER CONSTANTLY LEAKS INTO BOTH REAR QUARTER PANELS. THIS WATER FREEZES IN THE WINTER CAUSING FROZEN WATER TO BANG AGAINST QUARTER PANEELS.

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ADVANCED TRACK LIGHT KEPT COMING ON AS WELL AS TRACTION CONTROL LIGHTS THOUGH CAR WAS FINE THEN NEW YEARS EVE A DRIVER CAUSED ME TO HAVE AN ACCIDENT AND SECONDS BEFORE IMPACT MY BRAKES LOCKED UP, AND STEERING WHEEL LOCKED UP. I THEN IMPACTED AND THE FRONT PASSENGER AND DRIVER AIRBAGS DID NOT DEPLOY WHICH COULD OF KILLED ME AND MY PASSENGER AS WE WERE BOTH SEVERELY HURT FROM SLAMMING AGAINST THE STEERING WHEEL AND HIM THE DASHBOARD. THIS HAPPENED ON A CITY STREET IRVING BOLIVARD AT A SPEED OF 40MPH. CURRENTLY THE CRASH IS BEING INVESTIGATED BY MY INSURANCE COMPANY MY NAME IS [XXX] AND MY NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE WHEELS ARE MACHINED IN A NON-STANDARD WAY ON THE BEAD SURFACE AND MOST REPLACEMENT TIRES CANNOT BE SEATED ON THE BEAD OF THE WHEELS. THE OEM WHEELS HAVE MACHINED SLOTS IN THEM NEAR THE BEAD SEATING AREA & THE AIR LEAKS OUT THESE SLOTS WHEN YOU ARE TRYING TO SEAT THE BEAD TO INSTALL THE NEW TIRES. THESE WHEELS ARE 18" X 8" SIZE AND CAME ON THE FP6 APPEARANCE PACKAGE WITH MY VEHICLE FROM FORD. I SPENT 2 DAYS AT TIRE STORES WAITING FOR INSTALLATION OF NEW TIRES ON MY CAR. SEVERAL BRANDS OF TIRES WERE TRIED AND MOST WON'T SEAT ON THE BEAD OF THESE WHEELS. ALL OF THE TIRES TRIED ARE THE STOCK OEM SIZE OF 235/50R18. IT APPEARS THAT FORD CHOOSE TO LIGHTEN THE WHEELS BY MACHINING THESE SLOTS IN THEM, BUT THE DOWNSIDE IS THAT YOU CANNOT REPLACE THE TIRES SINCE MOST BRANDS WON'T SEAT ON THE BEAD WHEN BEING INSTALLED. AFTER TRYING SEVERAL SETS OF TIRES, THE TIRE STORE WAS FINALLY ABLE TO GET ONE INSTALLED, BUT IT COST ABOUT TWICE WHAT I PLANNED TO SPEND ON THE NEW TIRES.

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" TAKATA RECALL '

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THERE IS A LARGE AMOUNT OF WATER SLOSHING AROUND IN THE REAR PORTION OF THIS CAR. IT IS A CONVERTIBLE AND IT HAS ACCUMULATED WATER IN THE WELL WHERE THE CONVERTIBLE TOP GOES WHEN IT HAS BEEN LOWERED. SOME OF THIS WATER HAS MIGRATED INTO THE REAR SEAT AREA AND THE CARPET HAS BEEN SOAKING WET. THIS WATER DOES NOT DRAIN OUT AND IT CAN BE HEARD SLOSHING AROUND WHEN THE BRAKES ARE APPLIED.

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3 YEAR OLD VEHICLE WITH LESS THAN 20,000 MILES SERVICE ADVANCE TRAC LIGHT COMES ON AND POWER STEERING IS LOST. TOOK TO DEALERSHIP WAS TOLD IT WAS BATTERY COST ALMOST $300. TOOK HOME NEXT MORNING SAME THING HAPPENS. SERVICE ADVANCE TRAC AND NO POWER STEERING. TOOL BACK TO DEALER AND TOLD ITS STEERING WHEEL GEAR GOING TO COST $1700. REALLY??!! IN A CAR 3 YEARS OLD WITH LESS THAN 20,000 MILES? THIS ALWAYS HAPPENS IMMEDIATELY ON STARTING THE CAR

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TAKATA RECALL, I RECEIVED THIS RECALL NOTICE MARCH 2017 AND CALLED TO SET UP AN APPOINTED TO HAVE THIS ISSUE ADDRESSED AND TO DATE I HAVEN'T HEARD FROM THE DEALERSHIP. 10-26-2017. I HAVE CALLED THE DEALERSHIP THREE TIMES AND ONE SAID THEY HAD LOST MY INFORMATION AND I GAVE IT TO THEM AGAIN. I ALSO CALLED FORD. I HAVEN'T HEARD ANYTHING SINCE.

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TAKATA RECALL I HAVE CALLED THE LOCAL DEALERSHIP TO GET THE AIR BAGS REPLACED AND THEY HAVE PUT ME OFF FOR OVER 2-YEARS. THEY HAVE STATED PARTS HAVE NOT BEEN RECEIVED FOR MY AUTO AND HAVE ADDED US TO THE LIST.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANDY MOHR FORD LOCATED AT 2713 E MAIN ST, PLAINFIELD, IN 46168, CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2014 FORD MUSTANG. WHILE DRIVING 20 MPH, THE POWER STEERING ABILITY FAILED. THE CONTACT STATED THAT THE POWER STEERING ABILITY WOULD COME AND GO AND THE ACCUTRAX SERVICE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FAMILY FORD-LINCOLN (909 PIKE ST, MARIETTA, OH 45750 (740) 373-3431) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING BOX NEEDED REPLACEMENT. THE CONTACT MENTIONED THAT NO REASON WAS GIVEN AS TO WHY THE POWER STEERING BOX NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. WHEN THE CONTACT ARRIVED HOME, HE FOUND WATER IN THE CONNECTOR PINS WITH THE POWER STEERING BOX, AND THE PINS WERE CORRODED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 21,600. *BF CONSUMER STATED ELECTRICAL STEERING BOX, POSITIVE AND NEGATIVE TERMINAL PLUG HAD WATER IN IT AND THE MALE TERMINAL; SPADE IS CORRODED CAUSING LOSS OF STEERING. UPDATED 7/24/18*JB *TR

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TAKATA RECALL - IN MAY 2015, MY CLIENT RECEIVED A NHTSA RECALL 15V319 FOR THE AIRBAG AND BROUGHT HER VEHICLE TO A LOCAL FORD DEALERSHIP TO COMPLY WITH THE RECALL NOTICE. AT THAT TIME, SHE WAS ADVISED THAT THE REPLACEMENT AIRBAG WASN'T AVAILABLE AND THEY DID NOT HAVE A TIME AS TO WHEN IT WOULD BE AVAILABLE. ON AUGUST 22, 2016, MY CLIENT WAS DRIVING HER 2014 FORD MUSTANG WHEN SHE REAR-ENDED A VEHICLE. UPON IMPACT, THE AIRBAG DEPLOYED AND CAUSED PAINFUL LACERATIONS, ABRASIONS AND BURNS RELATED TO THE INFLATOR'S EXPLODING METAL FRAGMENTS. MY CLIENT TOOK HER VEHICLE TO THE LOCAL FORD DEALERSHIP FOR REPAIRS AND WAS TOLD THAT THE AIRBAG WAS STILL NOT AVAILABLE AND HER VEHICLE COULD NOT BE REPAIRED. THE LOCAL FORD DEALERSHIP DID NOT OFFER HER ALTERNATE VEHICLE TRANSPORTATION. SHE HAD TO PURCHASE ANOTHER VEHICLE AND CONTINUE PAYING ON THE MUSTANG ENDURING 2 CAR PAYMENTS AND INSURANCE. HER VEHICLE WAS REPAIRED IN MARCH, 2017.

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AIR CONDITIONER CLUTCH CATASTROPHICALLY FAILED AT 52000 MILES. THIS CREATES A VISIBILITY PROBLEM WHEN THE INTERIOR WINDSHIELD IS FOGGED UP AS IT CANNOT BE PROPERLY DEFOGGED WHILE DRIVING. THIS IS THE SECOND MAJOR COMPONENT TO FAILURE ON THIS VEHICLE IN 5 WEEKS, AS THE WATER PUMP WENT OUT AUGUST 10TH WHILE DRIVING AND DUMPED ALL THE COOLANT, QUICKLY OVERHEATING THE MOTOR.

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E BRAKE RUBBING ON METAL PLATE THE HOLDS IT UP AND REMOVED MOST OF THE COVERING FORD INSTALLED FROM THE FACTORY, RISK OF CUTTING THE CORD. MECHANIC NOTICED IT WHEN REPLACING MY BRAKES. CAR IS 3 YEARS OLD WITH 87K MILES.

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THE EVAP TO THE AIR CONDITIONING SYSTEM STOPPED WORKING AT 47,000. THE REPAIR IS 1,200 DOLLARS AND SEEMS TO BE A DEFECTIVE. THE LACK OF AIR CONDITIONING CAUSES POOR VISIBILITY DURING RAINY CONDITIONS.

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LIMP MODE- MY MUSTANG ABOUT A FEW MONTHS AGO WHEN IN TO LIMP MODE. I WAS DRIVING DOWN THE HIGHWAY AT AROUND 70 WHEN I LOST ALL POWER TO MY CAR AND THE WRENCH LIGHT CAME ON. I WAS ABLE TO GET OFF THE FREEWAY AND SHUT MY CAR DOWN FOR ABOUT 5 MINUTES. AFTER MY CAR STARTED AND I WENT ON MY WAY. I DID SOME RESEARCH AND FOUND IT COULD BE THE ETB (ELECTRICAL THROTTLE BODY) IT HAS BEEN FIND UNTIL THIS WEEKEND. TODAY I HAD TO RESET MY VEHICLE 6 TIMES DURING A FEW HOUR RUNNING AROUND. THE LAST TIME MY VEHICLE JUST THREW A CODE. I DO NOT WANT TO DRIVE IT BECAUSE I AM AFRAID THAT I MIGHT CAUSE MORE DAMAGE THEN WHAT IT COULD. FORD SAID UNLESS IT IS A FULL RECALL I WOULD HAVE TO PAY FOR IT. I HAVE FOUND OTHER TPS AND A LAW SUE ABOUT THIS FOR ALL YEARS BUT MINE. THE PART IS ABOUT 350-450 PLUS LABOR.

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THE VEHICLE HAS UNDER 7,500 MILES AND A SERVICE ADVANCETRAC WARNING JUST CAME UP ON MY COMMUTE TO WORK THIS MORNING. WAS DRIVING ON A NICE ROAD IN DOWNTOWN RIVERSIDE AND HAD NO IMPACT OR OTHER EVENTS PRIOR TO THE LIGHT TURNING ON. THE VEHICLE'S BRAKING IS NOT APPARENTLY INHIBITED. FORD STATES THAT THIS IS OUT OF WARRANTY.

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TAKATA RECALL- I WAS IN A CAR ACCIDENT IN WHICH ANOTHER DRIVER DID AN ILLEGAL UTURN IN FRONT OF ME AND I T-BONED THEM. THE BULK OF THE DAMAGE WAS ON THE PASSENGER SIDE. THE DRIVERS SIDE AIRBAG DEPLOYED WITH SUCH INTENSITY THAT IT BROKE MY ARM AND DISLOCATED MY ELBOW. I ACCUMULATED OF $160K IN MEDICAL BILLS THAT I ULTIMATELY HAD TO REIMBURSE MY HEALTH INSURANCE COMPANY BECAUSE THE OTHER DRIVERS INSURANCE WAS MINIMAL. I DID NOT RECEIVE A RECALL NOTICE UNTIL MONTHS AFTER THE ACCIDENT. I LIVE IN THE SOUTH WHERE THE HUMIDITY IS GREAT AND ACCORDING TO THE CLASS ACTION IT CAUSED THEM TO DEPLOY WITH GREAT PRESSURE. I CONTACTED THE CLASS ACTION PEOPLE AND THEY SAID MY VIN WAS NOT INCLUDED IN THE RECALL AND IT CLEARLY IS.

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TAKATA RECALL - THIS 2014 MUSTANG HAS APPROXIMATELY 22700 MILES AND HAS BEEN SUBJECT TO THE TAKATA AIRBAG RECALL FOR APPROXIMATELY TWO YEARS. THOUGH FORD HAS NOTIFIED ME THAT AIRBAGS ARE AVAILABLE, I CANNOT GET A DEALER (I'VE BEEN TO TWO) TO INSTALL THE AIRBAG. ADDITIONALLY, THE CAR HAS AN ELECTRICAL FAULT IN THE ENGINE MANAGEMENT SYSTEM THAT HAS BEEN NOTED SINCE THE CAR HAD 5000 MILES ON IT. DESPITE MORE THAN FIVE TRIPS TO THE DEALER AND MORE THAN 28 DAYS IN THE SHOP, THE CAR IS STILL UNREPAIRED. THE FORD ENGINEER'S LATEST SPECULATION AS TO THE CAUSE IS A SOFTWARE PROBLEM, WHICH HE ACKNOWLEDGED COULD AFFECT ALL SYSTEMS, INCLUDING BRAKES, THROTTLE CONTROL, LIGHTING, AND THE AIRBAGS TO NAME A FEW. BBB'S AUTOLINE ARBITRATOR AGREED THAT THE CAR IS UNSAFE TO DRIVE AND ORDERED FORD TO REPURCHASE THE VEHICLE. HOWEVER, FORD DID NOT DO SO WITHIN THE ALLOTTED TIME DUE TO FRIVOLOUS DOCUMENT REQUESTS THAT DELAYED THE PROCESS, AND THEIR REFUSAL TO INSPECT THE CAR ON SITE OR PICK THE CAR UP WITH A WRECKER AT A REASONABLE TIME. THEY INSISTED THAT I DRIVE THE CAR, WHICH I NOW REFUSE TO DO SO. THERE ARE OTHER DOCUMENTS AVAILABLE, THESE ARE THE PRIMARY DOCUMENTS RELATED TO THE CLAIM.

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