What 1,347 owners told NHTSA about the 2014 Ford Fusion Hev

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the oil pressure warning light illuminated, and the vehicle lost motive power. There was smoke coming from the exhaust pipe, and upon inspection, the exhaust pipe was wet. The contact checked the engine oil level and added water to the coolant reservoir. The vehicle was restarted and was driven to the residence. The failure recurred, and the vehicle coasted into the driveway. The vehicle was diagnosed by an independent mechanic at the residence, and it was determined there was a blown head gasket and coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 209,000.

NHTSA ODI 11592185

I own a 2014 Ford Fusion. While driving at a slow speed, the "Engine Coolant Overtemperature" warning light illuminated. The vehicle was taken to a dealer where the water pump, thermostat, a/c hoses was replaced; however, several days later while driving 65 MPH, the "Engine Coolant Overtemperature" warning light illuminated, and the vehicle stalled. Due to the failure, the vehicle has been towed back twice to the dealer where the mechanic discovered a coolant intrusion into an engine cylinder. The mechanic informed me that the engine needed to be replaced. The vehicle was not repaired. The failure mileage 69k

NHTSA ODI 11592210

I have 2014 ford fusion SE. Here lately my car has randomly been unlocking itself not only that popping trunk as well. I have took the time replacing the key fob battery first the checking lock adapters to my doors and also my keypad. I have it checked out. Yet nobody knows. I’m [XXX] with two kids this is very stress as a single parent trust that car is ensured locks it’s not. Yall need to do recall and fix this. I did speak with police department stating issues filing a report I didn’t have number but they said it documentation INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11591862

Loss of power steering. I had my car diagnosed at a ford dealership. They said I need a new steering rack and pinion. This is a very expensive fix for me. Upon doing some research I see this has been an issue for many other owners of the ford fusion.

NHTSA ODI 11591370

My steering will is loose- I understand there is a recall #18S08 the dealer has no information about this recall

NHTSA ODI 11591148

The contact owns a 2014 Ford Fusion. The contact stated that while driving at a slow speed, the "Engine Coolant Overtemperature" warning light illuminated. The vehicle was taken to a dealer where the water pump was replaced; however, several days later while driving 65 MPH, the "Engine Coolant Overtemperature" warning light illuminated, and the vehicle stalled. Due to the failure, the vehicle was towed back to the dealer where the mechanic discovered a coolant intrusion into an engine cylinder. The mechanic informed the contact that the engine needed to be replaced. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11590622

I was going about 30mph going straight, when all of a sudden a warning popped up on my dash stating, “steering assist fault service required”. Steering was very difficult and stiff. Once parked and turned off vehicle, warning went away.

NHTSA ODI 11590473

The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose to the touch and was not securely attached to the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering wheel retaining bolt had failed and needed to be replaced. The vehicle was not repaired. The contact was advised to notify the local dealer regarding NHTSA Campaign Number: 18V167000 (Steering). After contacting the local dealer, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000.

NHTSA ODI 11590124

The contact's wife owns a 2014 Ford Fusion. The contact stated that his wife started the vehicle, and the Service Advance Track and Steering Loss Stop Safely messages flashed on the instrument panel. The contact's wife attempted to exit the parking lot; however, the steering wheel was locked in place. The contact was called to the scene; however, despite using excessive force, the contact could not steer the vehicle due to the failure. Due to the failure, the vehicle was initially towed to the residence and was later towed to an independent mechanic where the vehicle was diagnosed with a defective power steering rack and pinion. The dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V632000 (Steering); the contact was given an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

NHTSA ODI 11589629

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering was seized. The power steering failure warning light illuminated. The vehicle was unable to be driven and remained at the location where the failure occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 277,000.

NHTSA ODI 11588884

The flex plate on my vehicle was cracked. Which damaged the transmission pump. We heard what sounded like a box of rocks which quickly got louder and louder we took the car to the dealer the next day. We had no other warnings something was wrong no engine light or anything. Had this plate broken completely we likely would have crashed and our small children could have been hurt. We took it to our local Ford dealer who diagnosed the issue, but would want over $6000 to fix the issue, on top of the $225 we paid to get the issue diagnosed. So for the forseable future we have no safe vehicle.

NHTSA ODI 11588803

In January 2024, while driving the Ford Fusion, I lost power (when I pressed the gas, it would accelerate). I pulled over the best I could (on a 2 lane road, no shoulder, at night). I found that my vehicle had no coolant; it had an oil change within the last 2 months and all fluids were topped off. It was towed to my mechanic and I had to call family for a ride. It was found that the coolant had leaked and burned out, thereby overheating, warping the block/head (placing it in limp mode). It was not holding compression or fluid. For a new engine and installation, I paid $6,800.67. Tonight ([XXX]) my "check manual" wrench light came on and I pulled over to find the coolant was near empty. I was an hour away from home, at night, with my younger brother in the car, in Reno, NV. It was scary waiting for my family to drive an hour to come get me. I paid $97 to have it towed (insurance paid $500). It is now awaiting a second inspection. I just bought this car in 2023 from CarMax with only 55k miles. Now I cannot get to work or college if someone will not borrow me a car and will be forced to walk (not to work, it's 30 miles away). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11586252

I bought Ford Fusion Hybrid 2014 from Marine County Ford [XXX] (@51,000+ miles) The car was inspected & in “good condition”. In 5 months, 6/2022 (@61,000+ miles) I noticed a barely distinguishable noise. My mechanic discovered a tiny leak in transmission. There were NO leaks under car. This “tiny” leak took 2.0L of transmission fluid to fill, so the car was ALMOST OUT of transmission fluid. There was NO warning on the dashboard. Mechanic said the leak had to be 6-12 months old since the hole was small it had to take long time for all fluid to leak out. Same day while driving on FREEWAY, the vehicle suddenly started shaking and became almost uncontrollable, then Dashboard displayed “stop immediately”. I barely managed to steer it to the closest exit. It turned out the bearing (VERY small part) was completely destroyed & because of it the WHOLE unit needed to be replaced. It’s a huge unit 1/3 size of the car. Both dealer and FORD said the car was out of warranties (warranty issued only for 8 years/100,000 miles) not applicable @61,000 miles. They also denied coverage with extended 90 days warranty, even tho mechanic stated the leak was old. Ford has this transmission issue listed in their TSB which means it’s a KNOWN DEFECT to the dealer. The repair cost was 1/2 of car value. But Ford dealers do NOT disclose this. I did replace transmission in 8/2022, with my mechanic with the unit from used car with 54,000 miles on it, “tested and certified by the “SWEngines”, a national parts dealer. BUT that unit ALSO broke, also after 5 months, due to SAME defect of same bearing. The unit had apps. 65,000 miles. But I was watching it. I had to pay twice, for both units. This model represents DANGER on the road due to faulty transmissions that can break any time, without warning. Leaks in them are not easily detectable and even concealed by the cover absorbing oil. Warranties issued INCORRECTLY for this defect. There are other 1500 cases on internet like this. Thank u INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11585318

Engine light came on and coolant temp started to go up and down. Made it home, and started it before worm, started emitting white smoke and had it towed to a dealer. Was told by Ford there was coolant intrusion into cylinder 3 and 4. Was informed this was a common problem by the dealership.

NHTSA ODI 11584302

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11583673

The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked, he noticed fluid leaking onto the ground. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking into the engine short block. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The failure mileage was approximately 148,000.

NHTSA ODI 11582436

The contact's wife owns a 2014 Ford Fusion. The contact stated while his wife was driving on the freeway at an undisclosed speed, the vehicle failed to go over the speed of 25 MPH. The contact stated that the check engine and an unknown yellow gear icon warning lights illuminated. The contact merged to the side of the road and restarted the vehicle after 10 minutes. The contact was able to drive the vehicle home but the continued not being able to drive over 25 MPH. The contact's wife also mentioned that the vehicle was restarted on multiple occasions. The contact's wife mentioned while starting up, there was a clanking noise coming from the engine. The contact received notification of NHTSA Campaign Number 18V471000: (Power Train). The vehicle was taken to an independent transmission mechanic where it was diagnosed with a coolant leak causing the engine to need to be replaced. A dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure, however, the contact was informed that the vehicle was not included in a recall. The failure mileage was approximately 103,010.

NHTSA ODI 11581214

The contact's partner owns a 2014 Ford Fusion. The contact stated that while driving at slower speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that on one occasion while driving 70 MPH, the vehicle stalled while depressing the accelerator pedal to the floorboard. The contact stated that the transmission eventually re-engaged, and the contact drove the vehicle to the dealer. The dealer performed a diagnostic test and informed the contact that the transmission had failed. The manufacturer was notified of the failure and informed the contact that there were no recalls or warranties on the vehicle. The vehicle was not repaired and remained with the dealer. The failure mileage was unknown.

NHTSA ODI 11580858

The contact owns a 2014 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating; after which, the vehicle lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was taken to an independent mechanic, who determined that coolant intrusion in cylinder #4 resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.

NHTSA ODI 11579587

The contact owns a 2014 Ford Fusion. The contact stated while driving at approximately 35 MPH she observed that the vehicle symbol with squiggle lines and the plain vehicle symbol had illuminated. The contact stated that the steering was very difficult to turn. The contact stated she pulled off of the road and turned the vehicle off and on and the power steering functionality returned. The contact stated that the failure was intermittent at first but was now a recurring failure. The contact stated that during the last failure, she was unable to regain power steering by turning the vehicle off and on. The contact stated that she drove the vehicle to a local dealer. The dealer had not yet diagnosed the vehicle and the vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The failure mileage was approximately 1,300.

NHTSA ODI 11578540

The contact owns a 2014 Ford Fusion. The contact stated that when his friend placed the vehicle in the park position on an inclined parking lot, the vehicle rolled back 30 seconds after the driver exited the vehicle. The vehicle collided with another vehicle. A police report was not taken. The vehicle was not diagnosed or repaired. The contact believed the failure was associated with NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

NHTSA ODI 11578295

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 65 MPH, the "Hill Assist" and "service power steering" warning lights illuminated. The contact stated that the steering wheel seemed to have frozen. The contact stated that he had no control over the vehicle. The contact stated that the vehicle was moving independently to the left and to the right and he struggled to maintain the vehicle in the correct lane. The contact was able to pull over and turned the vehicle on and off several times, however the power steering functionality had failed. The contact was able to drive the vehicle to a dealer. The contact stated that the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was not informed of the failure. The failure mileage was approximately 64,000.

NHTSA ODI 11577279

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, she became aware that the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electric power steering assist motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

NHTSA ODI 11577443

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The contact stated that the failure recurred while driving. There was no warning light illuminated. Additionally, the contact stated that there was an abnormal chemical and burning odor inside the cabin. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed. The vehicle was taken to two other independent mechanics, where the same assessment was made. Additionally, the contact was informed that the generation of heat caused by the friction between the two pistons led to the engine failure. Additionally, the contact was informed that there was coolant intrusion in the engine. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,950.

NHTSA ODI 11577450

The contact owns a 2014 Ford Fusion. The contact stated that on various occasions while driving at approximately 30 MPH, the contact noticed a burning odor coming inside the cabin. The vehicle was towed to an independent mechanic where power steering fluid was added to the vehicle. The contact stated that while driving, the power steering became inoperable. The vehicle was steered to the side of the road. The vehicle was then towed to a dealer where it was diagnosed that the wiring harness burned causing the power steering to go out and a wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11576881