Home · 2014 Ford Explorer Police Intercept · Complaints

What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,671)Crash / fire / injury (50)Steering (496)Body & structure (274)Engine (196)Suspension (102)Electrical system (100)Transmission & drivetrain (79)Fuel system (71)Engine & cooling (67)Visibility & wipers (53)Airbags (47)

Newest first · 1,671 complaints · page 57 of 67

Feb 20, 2017

WE BOUGHT OUR 2014 FORD EXPLORER LIMITED IN JULY OF 2015 AND STRAIGHT AWAY THERE WAS A VERY BAD SMELL IN THE VEHICLE WHEN ACCELERATING OVER 3,000 RMP ESPECIALLY WHEN THE AC IS ON. I DON'T KNOW WHAT IT IS FROM BUT THE SMELL IS BAD AND MAKES ME SLEEPY. WE HAVE ASKED FORD ABOUT THIS AND THEY SAY AT THIS POINT THEY ARE NOT SURE WHAT COULD BE CAUSING THIS. SO NOW I HAVE A 30,000 CAR THAT I CAN'T TURN THE AIR ON IN BECAUSE IF I DO ALL I CAN SMELL IS THAT SMELL. IT IS NAUSEATING.

NHTSA ODI 10955690

Feb 19, 2017

ON NUMEROUS OCCASIONS WILL GET A TERRIBLE SMELL INSIDE THE VEHICLE AFTER ACCELERATING. SMELLS LIKE AN EXHAUST LEAK COMING BACK IN THE CABIN.

NHTSA ODI 10955491

Feb 19, 2017Fuel system

SULFUR OR ROTTEN EGG SMELL WHILE GOING UP A HILL WHEN THE VEHICLE HAS TO DOWNSHIFT INTO A LOWER GEAR. ALSO WHEN ACCELERATING RAPIDLY LIKE ON A ON RAMP TO THE INTERSTATE. I CALL A FORD DEALER AND THEY ACTED LIKE THEY HAD NO CLUE OF THE PROBLEM. WE ENDED UP SELLING THE VEHICLE AND LOSING MONEY AND THIS WAS ONE OF THE REASONS TO SELL. I HAVE SEEN MANY MORE CLAIMS ONLINE ABOUT THIS AND ON SOCIAL MEDIA AND WANTED TO REPORT THAT I HAVE HAD THE SAME PROBLEM AS WELL.

NHTSA ODI 10955498

Feb 19, 2017

WHEN DRIVING CAR I HAVE NOTICED IT MOST WHEN I HAVE TO ACCELERATE QUICKLY IF THE AC IS RUNNING I GET THIS STRONG SMELL OF EXHAUST INSIDE THE CAR. IN A FEW LONG DISTANCE TRIPS I HAVE HAD HEAD ACHES AND I HAVE TO THINK THAT THE SMELL IS THE CAUSE.

NHTSA ODI 10955543

Feb 17, 2017

HAVE RECENTLY BEEN MADE AWARE OF COMPLAINTS FROM EXPLORER OWNERS OF A FOUL SMELL COMING OUT OF AC VENTS, SIMILAR TO AN EXHAUST FUME, SULFUR OR ROTTEN EGG. HOWEVER, THE FUME THAT WE HAVE EXPERIENCED IS MORE LIKE A RANCID SOUR ODOR EXUDING FROM AC VENTS. THE SMELL IS MOST NOTICIBLE UPON CRANKING ENGINE AND THEN ACCELERATING. UNTIL NOW, NO FORMAL COMPLAINTS HAVE BEEN ADDRESSED TO FORD OR OUR DEALERSHIP. VEHICLE WAS PURCHASED BRAND NEW IN AUGUST 2014. ODOR BEGAN TO OCCUR APPROXIMATELY 1 YEAR AGO. WE ARE AWARE OF A REAR SUSPENSION TOE LINK POSSIBLE FRACTURE RECALL AT THIS TIME.

NHTSA ODI 10955361

Feb 16, 2017

THE SMELL OF ROTTEN EGGS CAN BE SMELT INSIDE THE EXPLORER, ESPECIALLY WHEN STOPPING AT A STOP SIGN. THE EXHAUST CAN BE SMELLED INSIDE THE CAR AND GIVES ME HEADACHES

NHTSA ODI 10955027

Feb 16, 2017Engine

STRONG "NATURAL GAS" SMELL INSIDE CAR WHILE DRIVING AND VERY NOTICEABLE OUTSIDE OF CAR UPON EXITING INTERIOR. CAN SMELL FROM INSIDE MY HOUSE WHEN PARKED IN GARAGE. STARTED 1/26/17 WITH 63,200 MILES ON MY SUV. TOOK TO FORD FOR SERVICE ON 1/30/17 AND WAS TOLD THERE WERE NO EMISSION PROBLEMS AND THAT IT WAS DUE TO MY PTU WHICH NEEDED TO BE REPLACED ALONG WITH PTU VENT VALVE.

NHTSA ODI 10955082

Feb 16, 2017

THERE IS A HORRIBLE SMELL IN MY CAR WHEN I AM DRIVING IT. SO BAD THAT MY CHILDREN AND I HAVE BEEN GETTING HEADACHES NOT KNOW WHAT THE SMELL IS CAUSED FROM. IT IS HORRIBLE FUMES INSIDE THE CARD.

NHTSA ODI 10955093

Feb 15, 2017

EXHAUST FUMES ENTER CABIN WHILE IDLING OR PARKED WITH ENGINE RUNNING. THE DATE LISTED WAS THE LAST DATE THE INCIDENT OCCURRED. THIS HAS HAPPENED 6-8 TIMES OVER THE PAST YEAR.

NHTSA ODI 10954646

Feb 15, 2017

GAS FUMES ENTERING CABIN WHEN ACCELERATE ON THE GAS. LEAVES AN ODOR. HAVE TAKEN IT TO DEALER BUT CAN'T FIND THE PROBLEM. IT STILL DOES IT

NHTSA ODI 10954807

Feb 15, 2017Engine

ANYTIME THE FORD EXPLORER GOES OVER 3000 RPMS THERE'S A STRONG EXHAUST SMELL IN THE CABIN OF THE CAR. PAID TO LOOK AT OUT OF POCKET AT THE DEALERSHIP AND WAS TOLD THE PROBLEM COULD NOT BE REPRODUCED.

NHTSA ODI 10954849

Feb 15, 2017

I PURCHASED MY VEHICLE USED IN 2016. AFTER A MONTH I NOTICED A VERY STRONG SMELL OF PROPANE. I HAVE SINCE TAKEN IT TO 2 SHOPS, ONE WHICH SPECIALIZES IN FORDS, AND NEITHER HAVE EVER HEARD IF THE PROBLEM OCCURRING IN OTHER FORDS NOR DID THEY FIND ANY ISSUES WITH THE EXHAUST. THE ODOR IS OVERWHELMING. TODAY A FRIEND SENT ME THE LINK FROM A STORY ON THIS ISSUE THAT CBS HAD RUN YESTERDAY. I'M GLAD TO KNOW THAT THIS IS NOT ONLY HAPPENING TO MY VEHICLE AND HOPE THAT THERE IS A FIX FOR IT AS MY ENTIRE FAMILY HAS BECOME NAUSEOUS SEVERAL TIMES WHILE RIDING IN THE CAR.

NHTSA ODI 10954854

Feb 15, 2017

CARBON MONOXIDE EXHAUST COMING INTO CAR

NHTSA ODI 10954899

Feb 15, 2017

I RECENTLY BOUGHT A 2014 FORD EXPLORER. I'VE BEEN NOTICING AN EXHAUST LEAK/SMELL THAT LEAKS INTO THE CAB OF THE VEHICLE. THE FIRST TIME I NOTICED THE SMELL WAS AFTER ACCELERATING ON TO THE HIGHWAY AT ABOUT 3500-4000 RPM. IT SEEMS TO GET WORSE EVERY DAY. AS SOON AS THE VEHICLE STARTS I SMELL IT. THE ONLY TIME IT GOES AWAY IS WHEN I'M CRUISING WITH THE WINDOWS CRACKED AND THE HEAT TURNED DOWN. AS SOON AS I COME TO A STOP OR SLOW DOWN FROM HIGHWAY SPEEDS I IMMEDIATELY GET THE SMELL IN THE CAB. WORRIED ABOUT CARBON MONOXIDE OR ANY OTHER TOXIC FUMES ENTERING THE VEHICLE.

NHTSA ODI 10954956

Feb 15, 2017

EVERY TIME I DRIVE MY 2014 EXPLORER I AM HAVING AN ISSUE WITH A HORRIBLE EXHAUST SMELL THAT IS RECIRCULATING BACK INTO THE VEHICLE. I AM UNABLE TO DRIVE WITH MY WINDOWS DOWN AND TYPICALLY HAVING THE AIR ON MAKES IT WORSE. THERE HAVE BEEN TIMES WHERE OUT OF THE BLUE I HAVE GOTTEN VERY NAUTIOUS AND A VERY BAD HEADACHE AND MY EYES FEEL AS IF THEY WANT TO GO OUT ON ME WHILE DRIVING OVER 30 MINUTES LONG. I FEAR THIS SMELL CAN NOT BE HEALTHY FOR MYSELF OR MY SMALL CHILDREN. I HAVE TAKEN THE CAR IN SEVERAL TIMES TO HAVE IT LOOKED AT FOR THIS ISSUE AND FOR SOME REASON THE DEALERSHIP IS THE ONLY ONES WHO CAN'T SMELL IT! YET EVERYONE ELSE THAT GETS IN CAN'T. COINCIDENCE I THINK NOT. THE CAR IS IN MOTION WHEN THIS SMELL OCCURS. AND IT IS A VERY DESTINCT SMEL. I HAVE DOCUMENTS FOR MY COMPLAINTS BUT I WOULD NEED TO SCAN AND EMAIL THEM TO AN INDIVIDUAL. AND I ALSO HAVE AN EMAIL BETWEEN MYSELF AND THE OWNERS OF THE DEALERSHIP I BOUGHT THE CAR AT STATING MY CONCERNS AND MY ISSUE I AM HAVING. BELIEVE IT OR. IT I NOTICE THE SMELL THE SAME DAY I DRIVE IT OFF THE LOT. TOOK THE VEHICLE BACK THE NEXT DAY FOR THEM TO TELL ME IT WAS NORMAL BECAUSE OF THE CHEMICALS THEY USE IN THE ENGINE. I DON'T KNOW MUCH ABOUT CARS SO I TOOK THEIR WOOD FOR IT.

NHTSA ODI 10954980

Feb 14, 2017Engine

WHEN ACCELERATING VEHICLE WITH THE AC ON, AND IN INTERNAL AIR MODE, THERE IS A SMELL LIKE BURNT RUBBER, OR FUMES THAT FILL THE ENTIRE CAR. I HAVE TO AVOID ACCELERATING TOO FAST, OR TURN OFF THE AC BEFORE HAND TO PREVENT FUMES FROM ENTERING CAR. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE CAR IN 2013. I THOUGHT IT WAS JUST CAUSE IT WAS NEW, BUT AS IT'S STILL HAPPENING, AND OTHERS ARE HAVING THIS SAME PROBLEM, I AM REPORTING IT.

NHTSA ODI 10954566

Feb 14, 2017Engine

EXHAUST FUMES IN CABIN.

NHTSA ODI 10954594

Feb 14, 2017Fuel system

ROTTEN EGG SMELL FILLS THE CABIN OF MY EXPLORER. IT'S MAKING US SICK. IT HAPPENED WITH ALL THE WINDOWS UP AND UNDER ACCELERATION. THIS HAPPENS A TO BOTH MY EXPLORER SPORTS. I HAVE A 2014 KAND A 2015

NHTSA ODI 10954608

Feb 14, 2017

MY CAR EMITS AN EXHAUST SMELL WHEN I ACCELERATE HARD LIKE WHEN I MERGE ON TO THE HIGHWAY. IT GIVES ME HEADACHES. I'VE HAD IT REPAIRED FOR THIS THREE TIMES NOW AND I AM WORRIED BECAUSE MY CAR IS ALMOST OUT OF WARRANTY. AT FIRST THEY TOLD ME IT WAS MY NEW ENGINE BURNING OFF OIL, BUT MY CAR HAS 34K MIKES NOW.

NHTSA ODI 10954605

Feb 14, 2017Engine

UPON EXCELERATION, A ROTTEN EGG TYPE ORDOR IS EVIDENT.

NHTSA ODI 10954610

Feb 14, 2017

SEVERAL OCCASIONS EXHAUST FUMES ENTER INTO CAB AREA WHEN ACCELERATING WITH AC ON. THIS IS AN ONGOING ISSUE. I HAVE HAD VEHICLE IN FORD SERVICE TO REPAIR THIS ISSUE, BUT EVEN AFTER SEVERAL DAYS IN SHOP, ISSUE HAS NOT BEEN RESOLVED

NHTSA ODI 10954619

Feb 13, 2017Transmission & drivetrainEngine

HAD TO REPLACE ALL 4 O2 SENSORS AT 48,000 MILES.

NHTSA ODI 10954146

Feb 13, 2017Fuel system

SOMETIMES WHEN DRIVING THE VEHICLE, I SMELL EXHAUST FUMES IN THE VEHICLE CABIN. THIS OCCURS RANDOMLY. I NOTICE IT MORE FREQUENTLY WHEN ACCELERATING BETWEEN SPEEDS UPWARDS OF, AND ABOVE 45/50 MPH AND MOSTLY ON THE HIGHWAYS. THE VEHICLE IS SERVICED REGULARLY AS PER FORD'S RECOMMENDATION BY THE SAME DEALER WHERE IT WAS BOUGHT IN NOVEMBER 2013 WITH 0 MILES ON IT. THIS HAS BEEN ONGOING SINCE THE VEHICLE WAS BOUGHT.

NHTSA ODI 10954148

Feb 13, 2017

THERE ARE GAS/EXHAUST FUMES COMING INTO THE CABIN OF THE VEHICLE THROUGH THE HEATER FROM THE ENGINE COMPARTMENT. IT SMELLS LIKE NATURAL GAS. IT SMELLS WHEN STANDING OUTSIDE NEAR THE ENGINE COMPARTMENT AS WELL. I BROUGHT IT TO FORD TO FIX IT AND THEY REPAIRED SOME EXHAUST ISSUES IN THE REAR BUT IT DID NOT SOLVE THE PROBLEM. I AM BRINGING IT BACK IN AND NOW SEE THAT THIS IS A HUGE PROBLEM WITH THESE CARS FROM 2010-2015.

NHTSA ODI 10954212

Feb 13, 2017

UNDER THROTTLE WHILE DRIVING ON THE ROAD THE VEHICLE SOMETIMES SMELLS LIKE SULFUR; IT SOMETIMES REQUIRES OPENING THE WINDOWS TO AIR IT OUT. IT HAS DONE THIS SINCE WE BOUGHT THE VEHICLE NEARLY A YEAR AGO.

NHTSA ODI 10954319

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Ford Explorer Police Intercept verdict →