Home · 2014 Ford Explorer Police Intercept · Complaints

What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,671)Crash / fire / injury (50)Steering (496)Body & structure (274)Engine (196)Suspension (102)Electrical system (100)Transmission & drivetrain (79)Fuel system (71)Engine & cooling (67)Visibility & wipers (53)Airbags (47)

Newest first · 1,671 complaints · page 47 of 67

Apr 15, 2018

12 APRIL 2018 ACCELERATING UP HILL AC ON. 80 DEGREES OUTSIDE . NO OTHER PASSENGERS IN THE VEHICLE. VEHICLE WAS SHIFTING AROUND 5000 ROM, IN AUTOMATIC, NOT MANUAL. AGAIN I SMELLED A SULFURRY PROPANISH IDOR. IT LASTED ABOUT 2 MINUTES. I HAVE HAD ALL RECALLS / SERVICE BULLETINS PERFORMED BY MY DEALER. I HAVE INFORMED MY DEALER. HELP BEFORE FORD KILLS ME! THERE IS EXHAUST GETTING INTO THE PASSENGER CABIN!!!

NHTSA ODI 11085146

Apr 12, 2018Transmission & drivetrainElectrical system

"DRIVER SIDE DOOR AJAR" LIGHT CONTINUES TO COME ON EACH TIME I START THE CAR. I HAVE TO OPEN AND SHUT THE DOOR TO GET IT TO TURN OFF. THAT OCCURRED FOR ONE MONTH. NOW THE LIGHT WILL NOT TURN OFF AND THE "TRANSMISSION IS NOT IN PARK" LIGHT TURNS ON WHILE I AM DRIVING. IN ADDITION, THE DOME LIGHTS WILL NOT GO OFF WHEN I PARK THE CAR UNLESS I CONSTANTLY ADJUST THE LIGHT DIAL AND EVENTUALLY THE DOME LIGHT WILL GO OFF WHEN THE DOORS ARE LOCKED (30 MINUTES TO GET IT OFF THE OTHER NIGHT). REGARDING THE REAR TRANSMISSION NOISE. OVER 50 PERCENT OF THE TIME WHEN I AM BACKING OUT OF A PARKING SPOT, I HEAR A CLUNKING SOUND AS THOUGH I STRUCK AN OBJECT ONLY TO FIND THAT NOTHING IS BEHIND ME. FINALLY, WHEN I ENTER MY CAR AND START IT, I HEAR A LOUD POPPING SOUND IN THE FRONT WINDSHIELD LIKE THE WINDSHIELD GLASS IS CRACKING. NO IDEA WHAT THAT MAY BE.

NHTSA ODI 11084697

Apr 5, 2018Engine

VEHICLE HAS A PROBLEM WITH CAM PHASERS, CAM POSTITION SENSORS & STRETCH TIMING CHAIN

NHTSA ODI 11083516

Mar 29, 2018

AFTER SEVERAL LONG TRIPS WITH THE 2014 FORD EXPLORER SPORT, I HAVE HAD THE FEELING OF BEING ILL. SPECIFICALLY, HEADACHE, VERY WEAK, LIGHTHEADED AND NAUSEOUS. HAS HAPPENED NUMEROUS TIMES SINCE I BOUGHT THE CAR.

NHTSA ODI 11082086

Mar 27, 2018Airbags

THE AIRBAG WARNING LIGHT HAS BEEN ON FOR APPROXIMATELY A MONTH AND FINALLY HAD A CHANCE TO HAVE FORD TROUBLESHOOT THE CAUSE WHILE IN FOR THE EXHAUST SYSTEM RECALL, AS WELL AS HAVING TO REPLACE A FAILED BLENDDOOR MOTOR AND LOOK AT AN AUTOMATIC TAILGATE ISSUE. A LOCAL FORD DEALERSHIP IDENTIFIED THAT THE CAR HAD A DEFECTIVE AIRBAG RESTRAINT CONTROL MODULE THAT IS ASSOCIATED WITH THE REAR FACTORY WIRING HARNESS WITH THE VEHICLES EQUIPPED WITH REAR INFLATABLE SEAT BELTS. THE CAR HAS 61,000 MILES. THE WARRANTY EXPIRED AT 60,000. I BOUGHT IT CERTIFIED PRE OWNED BUT UNFORTUNATELY THE BUMPER TO BUMPER COVERAGE IS ONLY 12 MONTHS OR 12,000 MILES AND I'VE HAD IT FOR 14 MONTHS. FORD INFORMED ME THAT IT IS A KNOWN ISSUE BUT WILL NOT SUBMIT A RECALL ON THIS KNOWN FAILED SRS COMPONENT DESIGN AND WILL COST ME OVER $550 TO FIX. THEY HAVE AN INTERNAL TECHNICAL BULLETIN WITH THE CORRECTIVE ACTION AS A NEW FACTORY DESIGNED WIRING HARNESS. I AM COMPLETELY AT A LOSS THAT THIS IS A SAFETY ISSUE AND WELL KNOWN, YET FORD REFUSES TO RECALL.

NHTSA ODI 11081599

Mar 26, 2018Fuel system

THE SMELL OF EXHAUST WAS OVERWHELMING AND FINALLY A "FIX" WAS GENERATED. THE FIX IS WORSE THAN THE ORIGINAL PROBLEM. NOW THERE IS AN EXTREMELY STRONG SMELL OF GASOLINE THAT FLOODS THE CABIN OF THE VEHICLE. THIS OCCURS WHEN IN IDLE, WHEN DRIVING, WHEN OTHER CARS ARE AROUND OR IF I AM THE ONLY CAR IN THE LOT. OFTEN I NOTICE WHEN THE HEATING SYSTEM IS ON.

NHTSA ODI 11081417

Mar 19, 2018Engine

EXHAUST SMELL IN PASSENGER CABIN AFTER HARD ACLERATION!

NHTSA ODI 11080133

Mar 19, 2018

PURCHASED IN AUG 2017, RECEIVED CUSTOMER SATISFACTION LETTER REGARDING CARBON MONOXIDE. TOOK LAST MONTH TO FORD DEALER FOR FIX AND THE EXHAUST FUMES ARE NOW WORSE. I HAVE TO DETECTORS IN THE CAR THAT BOTH ARE ALARMING AFTER DRIVING ONLY A FEW MINS, MY ENTIRE FAMILY HAS ONSET OF HEADACHE IF WE RIDE IN THE CAR, I HAVE TO ROLL DOWN ALL THE WINDOWS. FORD STATES THEY FIXED THE ISSUE BUT IT'S WORSE NOW TO ME. IT SMELLS LIKE A LAWN MOWER ON SIDE CABIN OF THE EXPLORER

NHTSA ODI 11080305

Mar 15, 2018

WHEN PUTTING THE SHIFTER INTO PARK A WARNING LIGHT COMES ON THAT SAYS TRANSMISSION NOT IN PARK. YOU NEED TO WIGGLE THE SHIFTER TO GET THE WARNING LIGHT TO GO AWAY AND ACTUALLY ENGAGE IN PARK. I BROUGHT IT IN TO THE DEALER AND FOUND OUT THE SHIFTER ASSEMBLY IS FAULTY AND NEEDS TO BE REPLACED. THIS IS A $500 REPAIR ON A CAR THAT ONLY HAS 33000 MILES ON IT. I'M AFRAID IF I DON'T REPLACE IT I WILL BE STRANDED SOMEPLACE BECAUSE I WON'T BE ABLE TO START IT IF IT WON'T CONNECT WITH THE COMPUTER SAYING IT IS IN DRIVE. I FEEL THIS A FAULTY PART FROM FORD . THIS JUST SEEMS LIKE AN EXPENSIVE REPAIR FOR A VEHICLE WITH SUCH FEW MILES ON IT. OF COURSE IT IS OUT OF WARRANTY.

NHTSA ODI 11079594

Mar 8, 2018Steering

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING AT 70 MPH, THE "POWER STEERING FAILED" WARNING MESSAGE ILLUMINATED. DOAN FORD IN BELMONT, OHIO WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS PENDING REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11078234

Feb 27, 2018

AFTER DRIVING AND VEHICLE IS TO RUNNING TEMPERATURE WHEN YOU STOP OR ARE IDLE SMELL OF EXHAUST TYPE FUMES ENTER CABIN OF CAR. HAVE BEEN TO DEALER TWICE AND NOT SURE PROBLEM IS FIXED. PROBLEM STARTED AT 38,000 MILES. CAN HARDLY BREATH WHEN OCCURS AND HAVE TO OPEN WINDOW. FEEL NEED TO REPORT BECAUSE CONCERNED FOR CO2 SAFETY. ORDERED CO2 SENSOR FOR CAR FOR SAFETY. PLEASE MAKE FORD DO SOMETHING ABOUT THIS.

NHTSA ODI 11075334

Feb 22, 2018Engine

DURING COMMUTES TO AND FROM WORK, TYPICALLY WITH STOP-AND-GO CONDITIONS AT SLOW SPEED, I BECOME VERY SLEEPY AND INATTENTIVE, ALMOST TO THE POINT OF PASSING OUT. THIS HAPPENED RECENTLY AFTER HAVING THE CAR SERVICED FOR OIL CHANGE AND A STANDARD 15-POINT INSPECTION.

NHTSA ODI 11074272

Feb 22, 2018Engine

STRONG EXHAUST ODOR CAN BE SMELLED IN THE CABIN SHORTLY AFTER STARTING THE VEHICLE AND WHILE DRIVING. THIS ODOR CAUSES NAUSEA AND LIGHTHEADEDNESS WHILE IN THE VEHICLE. DRIVING WITH THE WINDOWS OPEN DOES HELP TO DISSIPATE THE SMALL BUT DOES NOT TAKE IT AWAY COMPLETELY.

NHTSA ODI 11074406

Feb 16, 2018Airbags

VEHICLE UNDER SRS WARRANTY, 5 YEAR -60,000 MILE WARRANTY AND AIRBAG LIGHT ILLUMINATES. TAKEN TO DEALER AND COMPLAINT WITH FORD. NOTIFIED IT IS A BAD CONNECTOR IN THE REAR SEAT TO INFLATABLE SEATBELT AIRBAGS. AIRBAG SYSTEM WILL NOT WORK UNLESS REPLACED. NOT COVERED UNDER WARRANTY. THIS IS A KNOWN FORD ISSUE WITH TSBS ISSUED AND IS A SAFETY ISSUE SINCE SRS SYSTEM WILL NOT WORK. THIS IS A SAFETY ISSUE THAT FORD IS IGNORING.

NHTSA ODI 11073293

Feb 13, 2018Engine & cooling

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL EXHAUST ODOR. THE FAILURE OCCURRED WITHOUT WARNING. HENRTRICH FORD LINCOLN (1427 BAY RD, MILFORD, DE) WAS CONTACTED, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OTHER OCCASIONS WHERE A CO2 SERVICE CAMPAIGN WAS PERFORMED AND THE CABIN AIR FILTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

NHTSA ODI 11072736

Feb 6, 2018Steering

WHILE OPERATING MY 2014 FORD EXPLORER XLT, THE STEERING WAS UNRESPONSIVE AND WOULD SEIZE UP WHILE DRIVING AROUND TURNS. OTHER TIMES THE STEERING WHILE IS EXTREMELY HARD TO TURN WHILE OPERATING AROUND TURNS ON BOTH CITY AND HIGHWAYS. I BELIEVE THE ISSUE IS WITH THE ELECTRONIC POWER STEERING.

NHTSA ODI 11067221

Feb 5, 2018Electrical system

WHILE VEHICLE IN MOTION,, ON HIGHWASY AT 70 MILES PER HOUR DASH BORAD LIGHT WENT COMPLETELY OUT FOR 15 OR 20 SECONDS. THIS EVEN HAPPENED THREE TIMES. ALL THREE TIMES CAR WAS ON HIGH WAY PERFORMING AT 70I;ES AN HOURS OR BETTER.

NHTSA ODI 11067108

Feb 4, 2018Engine

I DRIVE MY FORD EXPLORER ALMOST EVERY DAY AND I WAS BECOMING PROGRESSIVELY FATIGUED AND DIZZY ( LOSS OF NORMAL BALANCE). I COULD NOT PIN PONT THE PROBLEM AREA UNTIL I RECEIVED AN "URGENT RECALL NOTICE" FROM OUR REGULAR FORD DEALERSHIP IN BELVIDERE, ILLINOIS. MY DOCTOR ORDERED A SPECIAL BLOOD TEST WHICH CONFIRMED A HIGH LEVEL OF CARBON MONOXIDE IN MY BLOOD. THE VEHICLE WAS REPAIRED BUT I STILL HAVE SOME AMOUNT OF THE HEALTH PROBLEMS. THANKS, JIM

NHTSA ODI 11066901

Feb 1, 2018Steering

A INTERNAL FAULT IN EAPS STEERING RACK, FAULT CODE 58530. FORD HAD RECALL ON 2013 MODELS, MINE WAS SHIPPED TO DEALER JAN. 2014. STILL HAD SAME ISSUE AS 2013. HAS TO MORE OF THEM OUT THERE. DEALER DID NOT INFORM OF 2013 RECALL AT TIME OF REPAIR. STEERING WAS NOT OK WHEN TURNING LEFT MADE NOISE AND VIBRATED.

NHTSA ODI 11066434

Jan 30, 2018Engine

SMELL EXHAUST IN CABIN UNDER ACCELERATION WITH HVAC SYSTEM ON ESPECIALLY IN RECIRCULATE MODE. VEHICLE HAS BEEN TO DEALERSHIP 5 TIMES WITH THE CURRENT SERVICE BULLETINS PERFORMED AND CAN STILL SMELL EXHAUST IN THE CABIN. THE VEHICLE WAS UNDER WARRANTY WHEN FIRST REPORTED AND THE ISSUE NOT RESOLVED AND FORD SAYS THAT'S ALL THEY CAN DO.

NHTSA ODI 11065910

Jan 28, 2018Transmission & drivetrain

SUDDEN ONSET OF GRINDING NOISE. UPON EXAMINATION AND CONFIRMATION OF ENGINE OIL, COOLANT AND TRANSMISSION FLUID LEVELS, DETERMINED THAT TRANSFER CASE/PTU WAS FAILING. CAUSED LOUD CLANKING AND GRINDING NOISES WHILE IN FORWARD GEARS WHICH WAS WORSENED WHEN TURNING. GEARBOX LOCKED UP WHILE IN TURN AND STOPPED VEHICLE IN ROADWAY WHILE CROSSING OPPOSITE TRAFFIC LANE. NO SIGNS OF FLUID LEAKS FROM TRANSFER CASE OR TRANSMISSION.

NHTSA ODI 11065519

Jan 26, 2018Wheels

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE FRONT DRIVER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE OPERATED AS INTENDED PRIOR TO BEING SERVICED AT RICART AUTOMOTIVE GROUP (4255 S HAMILTON RD, GROVEPORT, OH). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,977.

NHTSA ODI 11065242

Jan 25, 2018

THE SMELL OF EXHAUST FUMES IN THE VEHICLE WITH WINDOWS CLOSED UNDER MANY SPEEDS. THIS IS CAUSING HEADACHES AND DIZZINESS. INITIAL COMPLAINTS TO FORD DEALER LAST YEAR MENTIONED THERE WAS NO RECALL OR BULLETIN. LATER IN THE YEAR I RECEIVED A BULLETIN FOR REPAIR. THIS WAS COMPLETED YESTERDAY 1/24/18. WILL CONTINUE TO MONITOR EXHAUSTE SMELL, BUT STILL HAVE MAJOR HEALTH CONCERNS.

NHTSA ODI 11064828

Jan 25, 2018

A NOXIOUS ODOR RESEMBLING EXHAUST FILLS THE CAB OF THE VEHICLE INTERMITTENTLY, BUT NOT CONTINUOUSLY ON EVERY DRIVE. THE ODOR IS MORE NOTICEABLE AT IDLE OR STOP. THE ODOR SEEMS TO COME FROM THE HEATER/AC VENTS WHILE THEY ARE BLOWING AIR. THE PROBLEM HAS ONLY BEEN NOTED WITH THE HEATER OR AIR VENTS BLOWING AS AC HAS NOT BEEN USED THIS TIME OF SEASON. ON OCCASION, WE HAVE FELT ILL AFTER DRIVING (2 ADULTS IN THEIR MID 40'S, 2 CHILDREN AGES 6 AND 10). THE LOCAL FORD DEALER HAS PERFORMED THE 'CUSTOMER SATISFACTION/RECALL' WORK ON THE EXHAUST SYSTEM WITH NO IMPROVEMENT IN SYMPTOMS. THEY HAVE EXAMINED THE CAR SEVERAL TIMES AND HAVE BEEN UNABLE TO LOCATE A CAUSE OR SOURCE OF THE SMELL. THE CAR WAS PURCHASED USED 1.5 YEARS AGO FROM DEALER (NOT CERTIFIED PRE-OWNED). THE PROBLEM WITH THE EXHAUST ODOR WAS NOT NOTED UNTIL A FEW MONTHS AGO, BUT DEVELOPED SUDDENLY. ASIDE FROM THIS ISSUE, THE CAR HAS NOT HAD ANY MAJOR MECHANICAL OR ELECTRICAL ISSUES SINCE WE HAVE OWNED IT.

NHTSA ODI 11064866

Jan 25, 2018Fuel system

THE CAB FILLS UP WITH A STRONG EXHAUST ODOR PERIODICALLY, PROBABLY 40 PERCENT OF THE TIME. IT HAPPENS MOST FREQUENTLY AFTER THE CAR HAS BEEN DRIVEN OVER 35 MPH AND THEN SLOWS DOWN. I HAVE HAD THIS [PROBLEM CHECKED OUT TWICE AT MY A FORD SERVICE PROVIDER, BUT THEY SAY THEY CAN'T SMELL IT AND THEY DENY IT IS PRESENT. THEY DID SOME TYPE OF REPAIR THAT DID NOT SOLVE THE PROBLEM. ODOR IS VERY STRONG IN BACK SEAT AREA WHERE SMALL CHILDREN RIDE. ODOR IS ALSO STRONG AT RED LIGHTS AND PULLING INTO THE GARAGE. THIS HAS BEEN A PROBLEM FOR ABOUT A YEAR.

NHTSA ODI 11064922

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Ford Explorer Police Intercept verdict →