Home · 2014 Ford Explorer Police Intercept · Complaints

What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,671)Crash / fire / injury (50)Steering (496)Body & structure (274)Engine (196)Suspension (102)Electrical system (100)Transmission & drivetrain (79)Fuel system (71)Engine & cooling (67)Visibility & wipers (53)Airbags (47)

Newest first · 1,671 complaints · page 48 of 67

Jan 25, 2018

BASICALLY I AM HAVING ISSUES WITH THE EXHAUST. AT DIFFERENT TIMES I HAVE A STRONG EXHAUST SMELL IN THE VEHICLE I WENT TO THE DEALER AND THEY PROGRAMMED IT TO BLOW OUTSIDE AIR BUT I CAN STILL SMELL THE FUMES

NHTSA ODI 11064974

Jan 24, 2018Fuel system

SMELL EXHAUST FUMES INSIDE OF SUV AT DIFFERENT TIMES. SMELL OCCURS WHEN PUSHING ON THE GAS. CAR IS IN MOTION ON ANY TYPE OF STREET OR HIGHWAY. DEALERSHIP RECOMMEND REPLACING THE POWER TRANSFER UNIT($1,800) NO CHANGE. STILL HAVE SMELL

NHTSA ODI 11064584

Jan 22, 2018Brakes

VEHICLE REAR BRAKE PADS RELEASED FROM CALIPER, RESULTING IN UNCONTROLLABLE BREAKING WHILE DRIVING AT HIGHWAY SPEEDS. IT IS IMPORTANT TO NOTE THAT THE EMERGENCY BRAKE WAS ALSO USELESS BEING THE BRAKE PADS WERE NOT IN PLACE. FORD RECOGNIZES THIS ISSUE UNDER; TSB # ASI-44564 NHTSA ID #10056207. BRAKES (PWS) TSB #ASI-44564NHTSA ID #10056207 DATE ANNOUNCED: MAY 01 2014 ADDITIONAL INFO: HOW TO FIX SUMMARY: FORD/LINCOLN: DUE TO CORROSION BUILDUP BETWEEN BRAKE PAD AND ANCHOR BRACKET, VEHICLE EXPERIENCE A REAR BRAKE DRAG CONDITION AND NEED TO BE CHECKED FOR DEBRIS AND/OR CORROSION. MODEL 2011-2014 EXPLORER, FLEX, TAURUS, EDGE, MKX, MKT, MKS. WITH BRAKE HARDWARE KNOWINGLY FAILING, THIS IS CAUSE FOR IMMEDIATE CONCERN. IN THIS INSTANCE THE VEHICLE HAS ONLY 13,000 MILES, MUCH UNDER THE LIFE EXPECTANCY OF ANY PASSENGER VEHICLE'S BRAKING COMPONENTS. IF PARTS ARE CORRODING TO THE POINT WHERE BRAKE PADS FALL OUT (DEALERSHIP STATES THE BRAKE CLIPS THEMSELVES CORRODED), FORD SHOULD BE HELD LIABLE FOR ALL EXPENSES TO DATE, AND REPLACE ALL VECHILES WITH THESE FAULTY PARTS UNDER A RECALL BEFORE TRAGEDY HAPPENS DUE TO IGNORANCE. BRAKING SYSTEMS IN VEHICLES SHOULD BE FIRST PRIORITY.

NHTSA ODI 11064221

Jan 22, 2018Crash1 injury

I HAVE A 2014 FORD EXPLORER OR DID !!!! ON 1-18-2018 I PASSED OUT BEFORE BEING INVOLVED IN VERY BAD ACCIDENT ! I WAS DRIVING TO WORK BRIGHT SUNNY DAY . PASSED OUT WENT THRU STOP SIGN A WORK TRUCK HIT MY SUV SPUN IT AROUND ! I RECALL NOTHING OTHER THAN DRIVING THEN WAKING UP TO MY GPS SAYING I WAS IN A CAR ACCIDENT AND IF I NEEDED 911. I DON'T DRINK DON'T DO DRUGS . 35 AND HEALTHY / MY CAR WENT TO THE FORD DEALER FOR THE RECALL ON THE C02 LEAKS AND DOOR PANEL . I MADE THE APPT A WEEK PRIOR THE END OF THE DAY NOTHING WAS REPAIRED THEY SENT ME THE RECALL LETTER AND FIXED NOTHING! THEY DIDN'T EVEN CHECK TO SEE IF MY VEHICLE WAS AT RISK ! I KNOW THERE ARE TIMES THEY CAN CHECK TO SEE IF MY CAR WAS IN FACT ONE THAT NEEDED ATTENTION! I FEEL NO ONE SHOULD BE DRIVING THESE VEHICLES ! THEY SHOULD GIVE FREE RENTALS . THESE CARS SHOULDN'T BE ON THE ROAD UNTIL REPAIRED IT'S NOT JUST POLICE VEHICLES ANYMORE 100'S OF CIVILIANS HAVE BEEN AFFECTED . MY CAR IS TOTALED ! I'M TOLD I'M LUCKY TO BE ALIVE . THE PICTURES ARE HORRIFYING .IM MISSING WORK FOR AT LEAST A MONTH , I WAS CHECKED FOR ANY MEDICAL PROBLEMS THAT WOULD CAUSE ME TO PASS OUT , NONE WERE FOUND . I DID NOTICE THE PRIOR COUPLE OF WEEKS A MOLDY BURNING SMELL . ALMOST LIKE HAIR . AND HAD HEADACHES ALMOST EVERY DAY AFTER DRIVING TO AND FROM WORK . I AM HAVING A FORENSIC EXPERT CHECKING MY CAR TO ACTUALLY SEE IF THIS WAS A CONTRIBUTING FACTOR . I BELIEVE IT WAS ! I HAVE NEVER PASSED OUT IN MY LIFE . ONE MINUTE I'M DRIVING NO CARS AROUND , NEXT MINUTE OUT LIKE A LIGHT .IM DRIVING THEN HEARING THE 911 PERSON ON GPS . I WILL NEVER PURCHASE A FORD ! UNBELIEVABLE ! I WILL REPORT WHAT I FIND OUT FROM FORENSICS EXPERT . IF ANY OF YOU STILL OWN ONE OF THESE PLEASE PUT IN A C02 DETECTOR . I COULD HAVE DIED ON THIS ACCIDENT AND WORSE COULD HAVE KILLED SOMEONE ELSE . I WAS DRIVING ON A REGULAR BACKROAD .

NHTSA ODI 11064296

Jan 8, 2018Transmission & drivetrain

WHEN VEHICLE IS PLACED IN PARK AND TURNED OFF A WARNING SIGNAL IS ALERTED THAT TRANSMISSION IS NOT IN PARK. THIS HAPPENS INTERMITTENTLY. I AM WORRIED THE VEHICLE COULD POSSIBLY ROLL OFF.

NHTSA ODI 11061324

Jan 3, 2018Electrical system

THE OPEN DOOR LIGHT STAYS ON EVEN AFTER SLAMMING THE DRIVE DOOR SHUT. THIS ONLY HAPPENS WITH THE DRIVER SIDE DOOR.

NHTSA ODI 11058167

Jan 2, 2018

EXHAUST ODOR UNDER ACCELERATION, REGULARLY

NHTSA ODI 11057918

Jan 2, 2018Steering

ON DECEMBER 27, 2017 THE STEERING WHEEL ON MY 2014 FORD EXPLORER LIMITED SEIZED. I WAS UNABLE TO MOVE THE WHEEL IN ANY DIRECTION (EVEN BY FORCE). THE VEHICLE WAS STATIONARY AND IN MY DRIVEWAY. IT WAS UNOCCUPIED. IT HAPPENED WHEN I STARTED THE CAR, PUT IT IN GEAR, AND COULDN'T TURN THE WHEEL IN ANY DIRECTION. THE VEHICLE WAS PURCHASED NEW ON 2/11/14 AND HAD 34,872 MILES. MY LOCAL DEALER ADVISED IT WAS OUT OF WARRANTY AND THERE WERE NO RECALLS LISTED. I FOUND PRIOR FORD RECALLS FOR MULTIPLE MAKES/MODELS AND SPECIFICALLY FOR EXPLORER MODEL YEARS '11 THROUGH '13 DEALING WITH STEERING ISSUES PERTAINING TO ELECTRONIC POWER ASSISTED STEERING [EPAS] FAILURES. [RECALL 14V286000 AND/OR 17S23] ATTACHED IS THE REPAIR BILL FOR $2,180.67 [NOTE THE TOWING SERVICE]. I HAD TO HAVE THE ELECTRIC RACK & PINION ASSEMBLY REPLACED. THE PART ALONE, EXCLUDING LABOR WAS $1,120.58. ON JANUARY 2, 2018 I PHONED FORD AT 800-392-FORD AND SPOKE WITH KIMBERLY. I WAS PROVIDED WITH REFERENCE # CAS1328239. AGAIN, I WAS ADVISED THERE IS NO RECALL ISSUED AND WAS TOLD TO HOLD ON TO MY RECEIPT SHOULD THERE EVER BE A RECALL. IN MY OPINION, THIS SHOULD NEVER HAD HAPPENED. I AM THANKFUL I WASN'T DRIVING WITH MY FAMILY IN THE CAR. THIS CATASTROPHIC FAILURE COULD HAVE RESULTED IN A MAJOR ACCIDENT. THANK YOU FOR LOOKING INTO THE MATTER,

NHTSA ODI 11058033

Dec 28, 2017

CARBON MONOXIDE SMELL WHEN ACCELERATING.

NHTSA ODI 11057108

Dec 22, 2017Airbags

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO HAVE DIAGNOSTIC TESTING PERFORMED. THE TEST LOCATED FAILURE CODES AT THE REAR PASSENGER AIR BAG SENSOR AND THE REAR DRIVER'S AIR BAG SENSORS WIRING SYSTEM. THE DEALER ADVISED THAT, IN THE EVENT OF A CRASH, THE REAR PASSENGER AND REAR DRIVER'S AIR BAGS MAY NOT DEPLOY. THE DEALER REPLACED THE REAR PASSENGER AND REAR DRIVER'S AIR BAG SENSORS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

NHTSA ODI 11056080

Dec 20, 2017

THE DEALER HAD TO REPLACE THE CRACKED EXHAUST, MANIFOLD/CARALYTIC CONVERTER ASMY. I WAS TOLD THAT IF THIS WAS NOT CORRECTED FUMES COULD GET INTO THE CAR. THIS IS THE SAME PROBLEM FORD IS HAVING WITH THE POLICE EXPLORERS. I HAVE HEARD THAT FORD IS PAYING TO HAVE THESE REPAIR. I WROTE TO FORD AND THEY TOLD ME THAT THEY WOULD NOT PAY FOR THIS. FORD STATES "THER ARE NO WARRANTIES IN EFFECT THAT WOULD PROVIDE ASSISTANCE FOR YOUR CONCERN" (MARSHA BOYD).. WHY ARE THE POLICE VEHICLES BEING REPAIR?

NHTSA ODI 11055831

Dec 17, 2017

THIS VEHICLE WAS PURCHASED USED ON OCTOBER 19TH. PROMPTLY AFTER PURCHASE THE SMELL OF CARBON MONOXIDE FUMES WERE DETECTED IN THE VEHICLE. WITH THE USE OF A CARBON MONOXIDE DETECTOR THE PRESENCE OF CARBON MONOXIDE WAS CONFIRMED AND THE DEALER WAS CONTACTED. WE WERE TOLD THAT FORD WAS WORKING ON A SOLUTION. DURING A FOLLOW UP CALL ON THE FIRST OF NOVEMBER WE WERE TOLD THAT THE DEALER HAD NOT BEEN PROVIDED GUIDANCE FOR A REPAIR. IN A FOLLOW UP CALL ON DECEMBER 8TH, WE WERE SCHEDULED FOR SERVICES ON DECEMBER 15TH. THE REPAIR WAS UNSUCCESSFUL. CURRENT CARBON MONOXIDE CONTINUES TO ENTER THE CABIN WITH LEVELS RECORDED AS HIGH AS 45 PPM WHEN MAX AC IS IN USE.

NHTSA ODI 11055152

Dec 13, 2017Electrical system

HEAT ON PASSENGER SIDE NOT WORKING AT ALL CAUSING THE WINDOW ON THAT SIDE TO NOT BE ABLE TO BE SEEN OUT OF WHEN DRIVING THE CAR IN THE COLD. ONLY PUT COLD AIR OUT ON THAT SIDE. SPOKE TO SOMEONE AT FORD AND WAS TOLD IT WAS A PROBLEM JUST NOT IN MY CAR YET.

NHTSA ODI 11054608

Dec 12, 2017Electrical systemAirbags

FOR A SIGNIFICANT AMOUNT OF THE VEHICLE'S LIFE, THE AIRBAG LIGHT HAS ILLUMINATED A MAJORITY OF THE TIME. I DID NOT BELIEVE THIS WAS AN ISSUE AS I WAS INSTRUCTED THAT A LIGHT WOULD COME ON IF THE VEHICLE THOUGHT SOMETHING/SOMEONE WAS IN THE PASSENGER SEAT, BUT DID NOT MEET MINIMUM WEIGHT REQUIREMENTS. IT HAS COME TO MY ATTENTION WHEN MY VEHICLE WAS IN FOR A NON-RELATED REPAIR, THAT THIS IS NOT THE CASE AND THAT THE LIGHT ACTUALLY INDICATES A FAULT WITH THE AIRBAG SYSTEM. SO I HAVE BEEN DRIVING AROUND FOR PROBABLY 40,000 MILES WITH FAULTY AIRBAGS IN THE CAR IN WHICH I AM THE ORIGINAL OWNER. I CALLED FORD WHO EXPRESSED LITTLE TO ZERO CONCERN UNTIL I LET THEM KNOW I WOULD BE FILING A COMPLAINT. ACCORDING TO THE DEALER, THE ISSUE IS THAT THE CONNECTORS ARE CORRODED (THE INDICATION WAS MULTIPLE CONNECTORS ARE CORRODED). THIS SEEMS LIKE A REALLY BIG ISSUE - I LIVE IN OREGON, SO NOT QUITE A DRY CLIMATE, BUT IT'S NOT ABNORMAL. THE PERSON I SPOKE TO AT FORD WAS NAMED "ANN"

NHTSA ODI 11054257

Dec 7, 2017Engine

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE 18-MONTH OLD CHILD, WHO WAS IN A SAFETY SEAT ON THE REAR PASSENGER SEAT, BECAME UNRESPONSIVE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT CALLED 911. THE CHILD WAS TAKEN TO THE EMERGENCY ROOM WHERE THE DOCTOR RAN SEVERAL TESTS, BUT WAS UNABLE TO DIAGNOSE WHAT HAPPENED TO THE CHILD. THE CHILD RECOVERED AND WAS RELEASED FROM THE EMERGENCY ROOM. THE CHILD WAS TAKEN BACK INTO THE VEHICLE AND, FIVE MINUTES INTO THE DRIVE BACK TO THE CONTACT'S RESIDENCE, THE FAILURE RECURRED. THE CHILD BECAME RESPONSIVE WHEN THE CONTACT ROLLED DOWN THE WINDOW. THE CHILD WAS TAKEN TO THE PEDIATRICIAN WHO RULED OUT THAT THE CHILD MIGHT HAVE SUFFERED A SEIZURE. BOTH THE MOTHER AND THE PEDIATRICIAN SUSPECTED THAT THE CHILD MIGHT HAVE SUFFERED FROM CARBON MONOXIDE POISONING. THE DEALER WAS CALLED (FESLER AUTO MALL IN FAIRFIELD, IOWA, 641-472-2161), BUT DID NOT CALL BACK AS PROMISED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

NHTSA ODI 11052989

Dec 7, 2017Transmission & drivetrainBody & structureEngine

I AM WRITING TO YOU IN REGARDS TO PHYSICAL ILLNESS THAT I HAVE SUFFERED AS WELL AS MY PASSENGERS FROM MY 2014 FORD EXPLORER POLICE INTERCEPTOR PACKAGE. STARTING BACK WHEN I FIRST PURCHASED THE VEHICLE AT APPROXIMATELY 59,000 MILES, I HAVE EXPERIENCED AN EXHAUST ODOR IN THE CABIN SHORTLY AFTER ACCELERATING OVER 3,000RPMS. THIS ISSUE HAS BEEN INVESTIGATED AT MY LOCAL DEALERSHIP TWICE, WITH THE TECHNICIAN CONFIRMING THE SMELL. AFTER THIS WORK WAS PERFORMED, I STILL TO THIS DAY AM SUFFERING FROM EXHAUST FUMES AND PHYSICAL ILLNESS DIRECTLY RELATED TO MY FORD EXPLORER. ALL REPAIR ORDERS FROM INVOLVED FORD DEALERSHIPS ARE IN MY POSSESSION CONFIRMING EXHAUST FUMES ARE STILL ENTERING THE CABIN. FROM THE TIME I TOOK OWNERSHIP IN OCTOBER 2016, I HAVE EXPERIENCED PHYSICAL ILLNESS WHEN DRIVING THE VEHICLE FOR MORE THAN 1 HOUR AT A TIME. I GET EXTREMELY LIGHTHEADED AND NAUSEATED, WHICH HAS CAUSED ME TO FREQUENTLY STOP THE VEHICLE AND VOMIT. MY PASSENGERS IN THE VEHICLE HAVE ALSO EXPERIENCED SIMILAR SYMPTOMS WHEN RIDING IN THE VEHICLE. WHEN THIS HAPPENS, I STOP AT A SAFE LOCATION AND REMOVE MYSELF TO FRESH AIR, AND THE SYMPTOMS SOON PASS AND I AM ABLE TO DRIVE AGAIN. RECENTLY, I HAVE TRAVELED FROM MASSACHUSETTS TO VERMONT IN MY EXPLORER. THE MOSTLY HIGHWAY DRIVING TRIP IT WAS ME AS WELL AS MY GIRLFRIEND. AFTER AROUND AN HOUR OF DRIVING AT 60MPH, MY GIRLFRIEND AND I WERE FEELING VERY DIZZY AND BECAME NAUSEATED, SO I OPTED TO STOP AND RELAX AT A REST STOP FOR FRESH AIR PRIOR TO CONTINUING MY TRIP TO VERMONT. I HAVE INSTALLED A CARBON MONOXIDE DETECTOR IN MY VEHICLE, WHICH HAS ACTIVATED MORE THAN ONE OCCASION WHILE DRIVING. AT THIS TIME I AM NEGOTIATING WITH FORD'S OFFICE OF GENERAL COUNSEL TO PERFORM A BUYBACK OF MY EXPLORER AND REPLACE IT WITH A DIFFERENT VEHICLE.

NHTSA ODI 11053333

Dec 6, 2017

FOR THE PAST SEVERAL WEEKS BOTH ME AND MY WIFE HAVE NOTICED A WEIRD SMELL COMING FROM THE 2014 FORD EXPLORER THAT WE HAVE. ALSO ON SEVERAL OCCASIONS MY WIFE HAS COMPLAINED ABOUT FEELING DIZZY AND NAUSEOUS FROM DRIVING BUT WE THOUGHT IT WAS NOTHING SERIOUS. THEN ABOUT A WEEK AGO AFTER DRIVING THE EXPLORER HOME FROM WORK MY WIFE BEGAN TO FEEL LIGHTHEADED, NAUSEOUS AND ALMOST PASSED OUT WHILE DRIVING WITH OUR 4 YOUNG KIDS IN THE CAR. WE ENDED UP RUSHING HER TO THE HOSPITAL TO SEE WHAT HE PROBLEM WAS, WHICH WAS THE SAME DAY THAT WE RECEIVED THE RECALL NOTICE FROM FORD ABOUT CARBON MONOXIDE POISONING THAT WAS HAPPENING IN ALL 2011-2017 FORD EXPLORER MODELS. SO WHILE SHE WAS IN THE EMERGENCY ROOM WE HAD HER BLOOD AND OXYGEN LEVELS CHECKED FOR CARBON MONOXIDE POISONING ESPECIALLY BECAUSE MY WIFE IS STILL BREASTFEEDING OUR 10 MONTHS OLD DAUGHTER. I HAVE RECENTLY TOOK MY VEHICLE TO A FORD DEALERSHIP FOR THEM TO CORRECT THIS ISSUE BUT MY REAL CONCERN IS WITH THIS ISSUE AFFECTING MILLIONS OF VEHICLES AND PEOPLE, WHAT IS THE POSSIBILITY OF THIS HAPPENING AGAIN. WE PLAN TO FOLLOW UP WITH OUR PRIMARY CARE PHYSICIAN TO ENSURE THAT THERE ARE NO SIGNS OF CARBON MONOXIDE BEING DETECTED WITHIN ANYONE IN MY IMMEDIATE FAMILY AS WE DRIVE THE 2014 FORD EXPLORER DAILY. I'M REACHING OUT TO FIND OUT WHAT ARE SOME OPTIONS THAT WE HAVE AS FORD CONSUMERS. I JUST PRAY THAT THERE ARE NO MORE SERIOUS HEALTH ISSUES WITH MY WIFE AND KIDS FROM THE TIMES THEY HAVE BEEN INSIDE HIS VEHICLE INHALING THESE POISONIOUS FUMES.

NHTSA ODI 11052763

Dec 2, 2017Transmission & drivetrain

SHORTLY AFTER LEAVING HOME, AS I WAS REACHING A MAJOR ROAD, I FELT MY VEHICLE SUDDENLY START TO SHAKE VIOLENTLY AND MAKE A LOUD NOISE. THE VEHICLE THEN STARTED TO LOSE SPEED AND FAILED TO ACCELERATE. I WAS ABLE TO PUT IT IN PARK AND TURN THE HAZARDS ON. THIS WAS VERY SCARY BECAUSE I HAVE NEVER EXPERIENCED ANY VEHICLE OF MINE BEHAVE THIS WAY. I LITERALLY THOUGHT I WAS GOING TO HAVE TO GRAB MY 3 YEAR OLD AND RUN FOR MY LIFE. I THOUGHT IT COULD EXPLODE OR CATCH FIRE OR WHO KNOWS. AT THIS POINT I JUST FELT FEAR. THIS COULD HAVE CAUSED A MAJOR ACCIDENT IF SOMEONE BEHIND ME WOULD'VE REAR ENDED ME. AGAIN, MY CAR STOPPED MOVING FOR NO REASON. THIS COULD POSE A MAJOR THREAT AND I WOULD RECOMMEND ACTIONS BE TAKEN TO RESOLVE THIS ISSUE. AFTER RESEARCHING ONLINE, I LEARNED ABOUT MANY OTHER FORD DRIVERS EXPERIENCING SIMILAR SITUATIONS INVOLVING THE THROTTLE BODY COMPONENT. SOUNDS TO ME LIKE THIS COULD BE A COLLECTIVE PROBLEM. I HOPE FORD WILL TAKE MY CONCERNS INTO CONSIDERATION TO PREVENT ANY FUTURE DANGEROUS SITUATIONS. THANK YOU.

NHTSA ODI 11052034

Nov 30, 2017AirbagsCrash1 injury

THE AIRBAG WARNING LIGHT HAVE BEEN COMING ON INTERMITTENTLY. THE CAR HAS BEEN IN THE SHOP SEVERAL TIMES FOR THE PROBLEM AND FORD HAD BEEN UNABLE TO IDENTIFY THE CAUSE. ON NOVEMBER 27, 2017, A FORD DEALERSHIP IDENTIFIED THAT THE CAR HAD A DEFECTIVE AIRBAG RESTRAINT CONTROL MODULE. THE CAR HAS 60,472 MILES. THE WARRANTY EXPIRED AT 60,000. FORD HAS NOT OFFERED TO EXTEND ANY SORT OF WARRANTY RELIEF EVEN THOUGH THE CAR IS 472 MILES OUTSIDE OF THE WARRANTY. MY HUSBAND WAS IN A FRONT-END COLLISION IN JULY 2017. ALTHOUGH THE CAR THAT HE HIT WAS TOTALLED, THE AIRBAGS IN OUR FORD DID NOT DEPLOY, A FACT THAT SHOCKED MANY PEOPLE CONSIDERING THE DAMAGE TO THE OTHER CAR. I AM SHOCKED THAT WHEN THE CAR WAS IN THE FORD DEALERSHIP AFTER THE ACCIDENT THAT THEY DID NOT WORK TO EXPLAIN THE AIRBAG FAILURE.

NHTSA ODI 11051548

Nov 30, 2017Electrical system

THE DASH READS TRANSMISSION NOT IN PARK WHILE THE SHIFTER IS IN PARK POSITION. THERE IS A TECHNICAL SERVICE BULLETIN REGARDING THIS ISSUE BUT THE DEALER REFUSED TO REPAIR THE ISSUE DUE TO THE VEHICLE WARRANTY BEING EXPIRED. TSB 15-0047

NHTSA ODI 11051628

Nov 29, 2017

OUR VEHICLE CONTAINS A COMMON BACKUP SENSOR WHICH BEEPS WHEN IT DETECTS SOMEONE BEHIND THE VEHICLE. THE SYSTEM DOESN'T WORK APPROXIMATELY 5% OF THE TIME. MY OWN BROTHER HAS THE SAME YEAR FORD EXPLORER AND HE SAYS THAT HE HAS THE SAME PROBLEM. SEVERAL TIMES WE ALMOST STRUCK SOMEONE, INCLUDING A SMALL CHILD, BECAUSE THE SENSOR DID NOT GO OFF. I TOOK THE VEHICLE TO THE DEALER AND THEY SAID THAT THEY COULDN'T DUPLICATE THE PROBLEM, SO THEY COULDN'T FIX IT. THAT'S RIDICULOUS. DOES SOMEONE NEED TO DIE FOR THEM TO ACKNOWLEDGE THAT THEY HAVE A PROBLEM.

NHTSA ODI 11051346

Nov 28, 2017SteeringTransmission & drivetrainEngine

DRIVING ON HIGHWAY APPROX 65 MPH IN RAIN. SUDDEN LOSS OF POWER STEERING, MESSAGE ON DASHBOARD INDICATING CHECK CHARGING SYSTEM, THEN HILL ASSIST FAILURE, THEN WARNING MESSAGE THAT ALL ACCESSORY POWER WAS DISABLED TO CONSERVE POWER. THEN ALL LIGHTS ON DASHBOARD LIT UP. LOSS OF POWER STEERING IN RAIN ON HIGHWAY ALMOST CAUSED VEHICLE TO LOSE CONTROL AND BE INVOLVED IN MULTIPLE CAR ACCIDENT. SERPENTINE BELT WAS FOUND TO BE IN PROPER CONDITION, AND WAS ABLE TO DRIVE HOME ALTERNATE ROUTE ALONG 35MPH ROADS. NO FURTHER PROBLEMS ASIDE FROM OCCASIONAL SQUEAK UNDER ACCELERATION. IMMEDIATELY FOLLOWED UP WITH SERVICE CALL, SERPENTINE BELL WAS IN GOOD CONDITION, BUT BELT TENSIONER SPRING HAD FAILED. VEHICLE HAS ONLY 57,000 MILES. SEEMS EXCESSIVELY EARLY FOR THIS TYPE OF PART TO FAIL.

NHTSA ODI 11051052

Nov 22, 2017Seat belts

BOUGHT USED, WHEN I GOT IT WITH ONLY 54000 MILES, ONE SEAT BELT WOULD GO INTO THE RECEIVER BUT NOT CLIP IN OR STAY IN. A WEEK AFTER I BOUGHT IT THE SEAT BELT ON THE OTHER BUCKET SEAT ALL OF A SUDDEN JAMMED AND THE SEAT BELT WILL NOT GO IN AT ALL... COULD HAVE BEEN VERY DANGEROUS IF THEY HAD FAILED WHILE DRIVING.

NHTSA ODI 11047969

Nov 18, 2017

EXHAUST SMELL IN PASSENGER CABIN AFTER HARD ACCELERATION ON HIGHWAY.

NHTSA ODI 11047245

Nov 17, 2017Body & structure

WHILE DRIVING DOWN THE INTERSTATE AROUND 70MPH) THE TRIM ALONG THE WINDSHIELD ON THE DRIVER'S SIDE SUDDENLY SNAPPED AND FLEW OFF.

NHTSA ODI 11047098

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Ford Explorer Police Intercept verdict →