What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 35 MPH and turning the steering wheel to remain in the lane, the felt that the steering wheel had seized, and the contact was unable to turn in either direction. The contact stated that there was no warning light illuminated. The contact stopped the vehicle and had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the rack and pinion and steering gears needed to be replaced. The mechanic informed the contact that the steering gear teeth were fractured. The mechanic related the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.

NHTSA ODI 11600901

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 MPH, the driver's side front key less entry keypad detached. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the keyless entry pad needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 136,146.

NHTSA ODI 11600114

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 70 MPH, the A-pillar trim started detaching from the vehicle. The contact stated that parts of the trim had already detached and fallen off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

NHTSA ODI 11600148

While driving on the highway, it was noted that the steering had started to feel a bit different, sluggish. We were able to pull off the highway, where complete loss of electrical assist on the power steering occurred. Warnings for loss of steering, traction control, and the 4WD system were displayed. Checked all fuses for the electric assist system, no problems noted. Being less than 15mi from home, I struggled to maintain the vehicle in the lane, but made it home. A call to my local Ford Service Center, and they tell me that there is no recall. Had this failure occurred at highway speeds it would have been catastrophic.

NHTSA ODI 11600160

The contact owns a 2014 Ford Explorer. The contact stated while driving at slow speeds, the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 102,000.

NHTSA ODI 11598632

The contact owns a 2014 Ford Explorer. The contact stated while driving 50 MPH, the passenger’s side A-pillar trim detached and fell onto the road. The contact stated that the passenger’s side A-pillar trim had struck another vehicle driving behind, but there was no property damage reported. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

NHTSA ODI 11597871

The contact owns a 2014 Ford Explorer The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

NHTSA ODI 11597893

The contact owns a 2014 Ford Explorer. The contact stated while driving 30 MPH, the vehicle jerked abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the torque convertor was starting to fail. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11596953

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the low tire pressure warning light illuminated. The contact also stated that when she inspected the vehicle, she became aware that the steel belts were hanging from the interior of the rear tires. The contact took the vehicle to an independent mechanic where it was diagnosed as a failure with the rear alignment. The contact was informed that the rear toe link needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made of the failure and the contact was referred to NHSTA Hotline for assistance. The failure mileage approximately was 120,000.

NHTSA ODI 11595707

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 50 MPH, the steering wheel seized, and the contact used excessive force to steer the vehicle. The contact stated that the "Steering Assist Fault - Service Required" and "Service Advancetrac" messages were displayed on the instrument panel. Despite the failure, the contact was able to drive the vehicle to the residence at slow speeds with the hazard lights flashing. Upon investigation, the contact discovered that the steering failure was a common failure with similar vehicles. The manufacturer was notified of the failure and the contact was informed that there were no recalls or Extended Warranty on the vehicle related to the power steering. The vehicle was not repaired. The failure mileage was approximately 200,000.

NHTSA ODI 11595084

The contact owns a 2014 Ford Explorer. The contact stated while the contact's daughter was driving at an undisclosed speed, the vehicle lost power steering functionality. The contact stated that the steering was difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The vehicle was taken to the dealer where it was diagnosed with front strut assemblies failure. The contact was informed that the front strut assemblies needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed with a failed rack and pinon. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 71,500.

NHTSA ODI 11595146

The contact owns a 2014 Ford Explorer. The contact stated that upon taking the vehicle to the dealer for service, he was made aware that the lug nuts were deformed and were unable to be removed without permanently damaging the lug nuts. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

NHTSA ODI 11594406

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side front windshield trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 147,500. VIN tool confirms parts not available.

NHTSA ODI 11594131

The contact owns a 2014 Ford Explorer. The contact stated while the vehicle was idle, the contact noticed smoke coming out from underneath the passenger's side of the hood. The contact stated upon exiting and inspecting the vehicle, she noticed burning plastic falling from underneath the passenger's side of the vehicle onto the ground, and there was fire. The contact poured water underneath the vehicle and opened the hood and poured water at the fire location. The contact was able to extinguish the fire. There were no injuries sustained. No police report or fire department report was filed. The contact added water to the coolant reservoir and drove to the residence. The vehicle was taken to two independent mechanics, where it was diagnosed that the A/C fan had caught on fire due to a stuck clutch bearing. The mechanics informed the contact that the radiator was damaged and was leaking due to the fire. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

NHTSA ODI 11593890

The backup camera does not work. Sometimes a reversed the image which is highly dangerous. This has happened to a number of people I know who have the same car. It says see dealership on the screen.

NHTSA ODI 11593207

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11593092

Back up camera failing to load image. Image is reversed when backing up, so objects coming from the left are showing up on the right side of the screen and vise versa. Backup guiding lines are no longer visible and screen has a fish bowl effect.

NHTSA ODI 11592855

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while retrieving the vehicle from the valet, she observed the front passenger exterior a-pillar trim missing. The vehicle was taken to a dealer where it was diagnosed that the columnar trim needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 199,000.

NHTSA ODI 11592907

SAFTY RECALL NOTICE 24S02 / NHTSA RECALL 24V031 received on February 2024 Exterior A-pillar applique trim becoming detached from the windshield, I took the car to the dealer assigned for the repair, they don have the replacement parts, is been a long time now and the windshield is becoming to be a safety hazard, what do you recommend me to do to solve this issue, thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11592701

The contact owns a 2014 Ford Explorer. The contact stated while approaching a stop light, the vehicle started to lose motive power and stalled. There was no warning light illuminated. The vehicle was able to be restarted, and the vehicle was towed to the residence. The dealer was not contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

NHTSA ODI 11592084

The contact owns a 2014 Ford Explorer. The contact stated while driving 25 MPH in a parking lot, the vehicle lost power steering functionality. An unknown warning light was illuminated, and the Wheel Drive indicator light was turned off. The contact was able to pull into the parking space. The vehicle was towed to Pep Boys, where it was diagnosed that the rack and pinion had failed and needed to be replaced. The part was purchased from the Ford dealer and the vehicle was repaired; however, the failure recurred while driving 6 months later. The vehicle was towed to Pep Boys, where the rack and pinion was replaced; however, the failure persisted. The contact was able to drive to the residence using added force. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 40,000.

NHTSA ODI 11591474

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off. In addition, the contact stated that the front windshield was raised above the seal. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11591291

Driver side seatbelt is malfunctioning and will not buckle properly unless you press the red release button to get it to buckle you in. If you don't press the red button the buckle will not engage and you will not be able to buckle up. The back passenger seat belt buckles were doing the same thing and we're unusable.

NHTSA ODI 11590498

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11590604

The contact owns a 2014 Ford Explorer. The contact stated while driving 75 MPH, the exterior A-pillar trim detached from both sides and flew off the vehicle. An unknown local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was 82,000. VIN tool confirms parts not available.

NHTSA ODI 11590424