What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and the front passenger's side windshield exterior A-pillar trims had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11608960

Have electric power steering and have had it fixed plus had the rod and piston fixed. Still having issues after less than a year with steering becoming stiff. Been told twice now the problem has been fixed with paying thousands for issue after issue and the steering still having issues.

NHTSA ODI 11608235

Power Steering (Steering Assist) failure appeared during driving, steering suddenly was very hard and required a lot of force. After restarting the car, it initially worked, then failed again. Upon further restarts the Steering Assist warning appeared right at starting the car, power steering was not working, just made it to the shop to get it repaired. This is exeactly the same problem as in the 2011-2013 Ford Explorer (NHTSA 14V286000, Ford Recall 14S06). Ford needs to expand the recall to the 2014 model.

NHTSA ODI 11608065

The contact owned a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering rack failed to function as intended. The contact stated that the steering wheel was independently pulling to the left or the right. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was repaired. The contact was informed of an unknown recall however, the VIN was not included in the recall. The contact stated that the vehicle was involved in a crash that was not the owner’s fault, and the crash was not due to the failure. The vehicle was deemed a total loss. The manufacturer was made aware of the failure and two cases were filed. The failure mileage was unknown.

NHTSA ODI 11608086

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the driver's side windshield exterior A-Pillar trim detached and flew off the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

NHTSA ODI 11607571

Cabin light does not turn off, it could drain car battery, thereby causing a loss of power and a accident... did not notice this untill car was brought to Dealership,Beiner.They pointed out.Want alot to fix.

NHTSA ODI 11607387

See attached document for complaint

NHTSA ODI 11607072

The contact owns a 2014 Ford Explorer. The contact stated that the security light was illuminated, and the battery was drained. The vehicle was taken to the local dealer, where it was diagnosed that the security panel needed to be replaced. The vehicle was repaired, but the failure recurred. While driving, the lights failed to turn on, and the horn was inoperable. The vehicle was taken back to the local dealer, where it was determined that the electrical system needed to be replaced. The vehicle was repaired. The contact stated that there was no longer a dinging sound when the doors were ajar. The interior lights were dim, and the horn was inoperable. The rubber trim was detaching. The moon roof failed to close. The vehicle was taken back to the local dealer, who determined that water had entered the vehicle through the sunroof and that the wires were wet. The dealer added plastic and glue to the sunroof. Additionally, the vehicle failed to start. There was an abnormal clicking sound while attempting to start the vehicle. The vehicle was taken back to the local dealer, where it was diagnosed that the compressor needed to be replaced because the compressor was clogged. The manufacturer was contacted, who opened a case. The failure mileage was approximately 127,000.

NHTSA ODI 11606756

The affected part that is part of the current recall, the plastic pillar piece came flying off my car tonight on my way home from work while I was on the interstate. Luckily there were no cars around me but it could have been a safety issue if there had been. I was unable to go retrieve the piece.

NHTSA ODI 11606918

ABSModule part number DB5z2C219B. Part not available from supplier due to issue that has not been resolved. Vehicle not driveable due to possible break failure could occur.

NHTSA ODI 11606622

Steering fault warning message came up service now and stability control lights engaged both on and off, I lost control of my steering and it completely tightened up as I was driving. I was driving 60 miles per hour when this happened. Depending on the severity of the failure, I was completely at risk with colliding with anything on the road. I brought it straight to the dealership where it has been sitting for a week since they are not able to drive it into the garage because the steering is locked up and the wheel will not move even though it will start and engage in drive. They need to actually tow it into the garage to complete diagnostics, I expect from other reports this is an expensive fix, but the risk to my life and others on the road is worth reporting. Ford needs to include this steering fault on the 2014 explorers in a recall. There were no issues with the steering prior to this happening. Ford knows about this issue, how many complaints and near misses is it going to take to fix this problem?

NHTSA ODI 11606642

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the electronic power steering gear. The contact was informed that the electronic power steering column needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.

NHTSA ODI 11606060

VEHICLE ENGINE LIGHT CAME ON. TOOK CAR INTO MECHANIC AND FOUND OUT A CODE POINTS TO A PROBLEM WITH THE TIMING CHAIN/CAM POSITION SENSOR. PRIOR TO THE ENGINE LIGHT COMING ON CAR PREVIOUSLY HAD (2) RANSOM ISSUES THAT NOW AFTER GETTING THE DIAGNOSIS MAKES SENSE WHY THE CAR WAS AT TIMES MAKING A FLUTTER SOUND WHEN STARTING ALONG WITH THE ENGINE RANDOMLY AT TIMES ACTING LIKE TO WAS GOING TO STOP RUNNING WHILE DRIVING THE VEHICLE. I TOLD FORD AND THE MECHANIC ABOUT IT PREVIOUSLY BUT THEY BOTH SAID AS LONG AS THERE'S NO ALARMS KEEP DRIVING IT. THE VEHICLE STILL DRIVES GOOD, BUT I WAS ADVISED NOT TO DRIVE IT UNTIL REPAIRS MADE. THE REPAIR IS $4,000.00 AND PUTTING THAT KIND OF MONEY INTO A VEHICLE THAT IS CURRENTLY VALUED AT $8 TO 10K WITH 136,000 BASED OFF MY RESEARCH IS NOT PRUDENT CONSIDERING OTHER THINGS THAT WILL EVENTUALLY NEED EXPENSIVE REPAIRS. I HAVE TAKEN GOOD CARE OF THE VEHICLE ALONG WITH KEEPING UP ON ALL SERVICES. DISCUSSED WITH A COUPLE EXPERIENCED FORD MECHANICS AND THIS REPAIR IS UNFORTUNATELY VERY COMMON. I BOUGHT THE EXTENDED WARRANTY WHEN THE CAR WAS NEW FOR YOUR INFORMATION. I HOPE FORD CAN STAND BEHIND THIS MECHANICAL FAILURE THAT APPARENTLY IS A KNOW ISSUE AND ACCOMMODATE ME FOR MY LOSS OF EQUITY IN A VEHICLE THAT SHOULD NOT BE HAVING THIS KIND OF WELL KNOWN BREAKDOWN. 1. VEHICLE IS AVAILABLE FOR INSPECTION 2. SAFETY AT RISK WHEN ENGINE LOSES POWER AND ALMOST STOPS RUNNING 3. YES, YESTERDAY I WAS AT THE LOCAL FORD DEALERSHIP MET THERE TOP "HEAVY END" MECHANIC WHO WAS VERY FAMILIAR WITH THE PROBLEM ALONG WITH (2) INDEPENDENT EXPERT MECHANICS FAMILIAR WITH THE DIAGNOSIS. 4. THE MANUFACTURER YESTERDAY SAW THE VEHICLE, AFTER TALKING TO THE HEAD MECHANIC, BASED OFF THE CODE AND SYSTEMS I DECIDED IT WAS NOT PRUDENT TO THROW MONEY AWAY ON GETTING AN OFFICIAL DIAGNOSIS BASED OFF MY COMFORT LEVEL FROM THE DISCUSSIONS WITH THE MECHANICS. 5. YES, THE CHECK ENGINE LIGHT CAME ON AND I HAD THE CAR PROMPTLY INSPECTED BY A MECHANIC.

NHTSA ODI 11606159

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed with his 12-year-old child in the vehicle, the steering wheel tightened up, and the vehicle drove straight and crashed into a sand barrier. The air bags deployed. The driver sustained injuries to his chest, head, and shoulder. There was no injury stated for the 12-year-old child who was also in the vehicle during the crash. Medical attention was provided to the driver. A Police report was filed but was not provided to the contact. The vehicle was towed to the Police Precinct. There were no warning lights illuminated. The contact stated that prior to the crash, the vehicle was parked and rolled back and struck another vehicle. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension). The contact called an unknown local dealer, but the vehicle was not diagnosed or repaired after the crash. The contact stated that the vehicle was totaled; however, the Insurance Provider had not yet rendered a decision on the vehicle. The manufacturer was not yet contacted. The failure mileage was approximately 100,000.

NHTSA ODI 11606028

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11605915

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 65 MPH, the A-pillar applique trim detached. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not available. The failure mileage was 60,000. VIN tool confirms parts not available.

NHTSA ODI 11605936

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached and flew off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000. VIN tool confirms parts not available.

NHTSA ODI 11605631

The contact owns a 2014 Ford Explorer. The contact stated while reversing the vehicle, the rearview camera displayed a distorted image. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.

NHTSA ODI 11605580

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 55 MPH the steering wheel seized. The vehicle was steered to the side of the road and restarted; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The failure mileage was 125,000.

NHTSA ODI 11604799

My vehicle just stops and the Terrain management system fault comes on no matter what speed I’m going. It’s been doing it off and on for three years now. The dealership can’t figure out why. I’m thinking after doing some research that it’s the throttle body.

NHTSA ODI 11604048

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11603786

Hi there! We received a letter in the mail about a recall on our EXTERIOR A-PILLAR TRIM which did fall off on its own and ripped of the seal that was on it by my windshield we never received a call from the dealership so they can replace this for us and because it fell off everyday that it has rain water has been getting into my car to the point that I have puddles on the floor of the vehicle water got into my dashboard and blew out my A/C Motor and blew out my sunroof motor which it is wide open now we can’t close it.. I ride around in the suv with it being extremely hot my children are also in the car with us because it is our only means of transportation also the buttons on my radio are messed up due to water getting in… I’ve contacted carvana the place we bought it from about this and they said this is a ford issue because they were suppose to replace this a while back I don’t know what to do or who to contact we can’t really afford to fix it on our own.. I am scared that one day I drive it the airbags will just go off because water is going all through my dash when it rains! I don’t know what else to do!

NHTSA ODI 11603919

Lost of power steering while driving and ABS not engaging only flashing lights when getting close to object in front of you at higher speeds. Car inspection at oil change shows seized u joint for steering shaft

NHTSA ODI 11603097

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 50 MPH, the "Service Power Steering" warning light illuminated. The contact attempted to make a steering adjustment to stay in the lane and became aware that the steering wheel had seized. The contact was unable to turn the steering wheel to the left or to the right. The contact stopped and turned off and restarted the vehicle however, the power steering functionality had not returned. The contact had the vehicle towed back to the residence. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 120,000.

NHTSA ODI 11602265

My steering is making a scretching noise when I try to turn it either way. With it being hard to turn I'm afraid for my safety with driving it and I dont have another vehicle to drive. Yes, I have a quote from a repair shop that my steering rack is going out I didn't notice a warning light as of yet.- this happened about a week ago I have found several complaints about the 2014 Ford Explorer Steering issues so I feel for safety purposes that this should have a recall.

NHTSA ODI 11601257