What 1,671 owners told NHTSA about the 2014 Ford Explorer Police Intercept

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillars and B-pillars trims had detached, causing water to leak inside the vehicle during the rain. The local dealer was contacted and informed the contact that the parts would be available at the end of 2024. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

NHTSA ODI 11590433

The contact owns a 2014 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at approximately 65 MPH, the A-pillar trim detached. The contact was able to retrieve the A-pillar trim. The local dealer was contacted but the vehicle was repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,000.

NHTSA ODI 11590188

My 2014 Ford Explorer has developed a serious problem where the power steering intermittently stops working. I'm now afraid to drive this vehicle since it is almost impossible to steer this SUV without power steering. What happens if the power steering cuts out while I'm driving at 60 or 70 mph in dense traffic? I understand other drivers have reported the same problem. This is a very serious condition and should warrant an immediate recall, investigation, and repair by Ford and the NTSB.

NHTSA ODI 11589978

The contact owns a 2014 Ford Explorer. The contact stated while driving 60 MPH, the exterior A-pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 12,000. VIN tool confirms parts not available.

NHTSA ODI 11589681

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the a-pillar applique trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised contact to reach out to the NHTSA Hotline for assistance. The failure mileage was approximately 179,000. VIN tool confirms parts not available.

NHTSA ODI 11589734

The contact owns a 2014 Ford Explorer. The contact's husband stated that while driving 65 MPH, the steering wheel began to stick intermittently with the "Service Steering Now" message displayed on the instrument panel. Due to the steering wheel failure, the contact's husband used excessive force to steer the vehicle home. Upon restart of the vehicle, the steering wheel seized in place and then failed to move regardless of the excessive force used. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle for the steering. The failure mileage was approximately 160,000.

NHTSA ODI 11589746

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 75-80 MPH, the driver's side A-pillar trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 188,000. VIN tool confirms parts not available.

NHTSA ODI 11589751

I finally was able to get an appointment for my toe links. I also recall getting the run around on a seat belt notification for issues with the second row from the dealership when I originally called. Since the vehicle was going to be in the dealer I brought back up the seat belt notification. Both the dealership and Ford customer service claim there is no such recall or Customer Satisfaction Program. I cannot believe a critical safety product they have no record of or that such a safety program would expire. HELP!

NHTSA ODI 11589764

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 45 MPH, the "Service Steering Assist" and the traction stability warning lights illuminated. The contact stated that the vehicle lost power steering functionality. The contact pulled over to the side of the roadway with difficulty and turned off and restarted the vehicle; however, the vehicle failed to regain power steering functionality. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the steering gears needed to be replaced. The vehicle was not repaired. The contact stated that the failure was recurring. The manufacturer was informed of the failure. The failure mileage was approximately 117,000.

NHTSA ODI 11589232

The contact owns a 2014 Ford Explorer. The contact stated that the sunroof motor had failed due to water intrusion. The vehicle was taken to an independent mechanic, where the sunroof motor was replaced. Additionally, the contact stated that after parking the vehicle in the independent mechanic parking lot on another occasion, he noticed a steal band underneath the rubber of the rear tires. The mechanic informed the contact that the suspension had failed, which was damaging the rear tires. The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 97,745.

NHTSA ODI 11589043

The contact owns a 2014 Ford Explorer. The contact stated while driving 40 MPH, the electronic power steering was not functioning properly, after which the vehicle started to pull to the left. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering rack and pinion. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 121,000.

NHTSA ODI 11589137

The contact owns a 2014 Ford Explorer. The contact stated that fluid was leaking into the A-pillars and onto the floorboard. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure). The failure mileage was approximately 152,736.

NHTSA ODI 11587994

The contact owns a 2014 Ford Explorer. The contact stated that while driving out of the driveway, the steering wheel became extremely stiff. Additionally, the power steering sensor fault message was displayed. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 200,000.

NHTSA ODI 11588075

N/A

NHTSA ODI 11587968

The contact owned a 2014 Ford Explorer. The contact stated that while driving at 20 MPH, the driver of the vehicle ahead abruptly braked; as a result, the contact collided with the rear of the vehicle ahead. The air bags did deploy; however, the contact stated that the driver's side air bag failed to fully deploy, only inflating to the size of a volleyball, and the front passenger side air bag caused the glove box panel to detach and become a projectile that resulted in injury to the passenger. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact transported herself and her husband to an area hospital, where her husband was treated for various cuts and bruises to his legs. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11587527

I was driving down the interstate when my driver side EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENT broke off in two pieces at around 75-80 mph nearly missing the car behind me, with both pieces. The clip that holds it looks to be broken at one of the anchor points,and the adhesive that also hold it on seems to have lost it's tackiness.

NHTSA ODI 11587065

Back up camera malfunctions randomly,shuts off while backing up or doesn't function at all.

NHTSA ODI 11587066

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the passenger's side windshield wiper detached from the vehicle. The contact was able to pull the vehicle to the side of the road. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11586557

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH, the A-Pillar applique trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

NHTSA ODI 11585905

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11584909

Fred Beans Ford of Mechanicsburg serviced this vehicle 2 times in the last 3 years, and did not perform the mandatory recall's needed on the vehicle. They also did the same on my other vehicle. I am reporting them for this because they're going to get someone killed some day by not fixing recalls when they have the cars in their shop.

NHTSA ODI 11584749

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 70 MPH, the A-Pillar applique trim detached from the vehicle, striking another vehicle nearby. No injuries were reported. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11584786

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back over protection camera failed to operate as needed. The contact stated that while driving forward, the back over prevention camera image remained on the screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 124,024.

NHTSA ODI 11584789

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver monitoring camera system was inoperable. The contact stated that the driver monitoring camera system did not display, and the sensor was inoperable. In addition, the camera sensor warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed driver camera monitoring system and that the driver camera monitoring system needed to be replaced. The contact was informed that the camera system was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000.

NHTSA ODI 11584577

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the camshaft position sensor and the ABS. The vehicle was not repaired. Later, the contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. After a visual inspection of the engine compartment, the contact observed that the coolant level was abnormally low. The vehicle was taken back to an independent mechanic, who determined that coolant was leaking into the engine, resulting in damages to the engine, and advised the contact to take the vehicle to the dealer. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 151,000.

NHTSA ODI 11584070