Dec 26, 2019Transmission & drivetrainElectrical system
ON NOVEMBER 26, 2019, PRESSED THE "START ENGINE" BUTTON. DASHBOARD FLASHED WITH CHECK-ENGINE, SERVICE WRENCH, AND "STOP SAFELY NOW" INDICATORS; CAR ENERGIZED BUT WOULD NOT ENGAGE IN DRIVE MODE. ATTEMPTED TO TURN THE CAR OFF BUT IT WOULD NOT. FAN MOTOR BEGAN BLOWING ALTHOUGH NEVER SELECTED. AFTER SEVERAL MINUTES, WAS ABLE TO TURN CAR OFF. AFTER SEVERAL MORE MINUTES I WAS ABLE TO START THE CAR AND GET HOME (APPROX. 2 MILES). COULD NOT GET CAR TO START FOR SEVERAL DAYS. MANAGED TO GET CAR STARTED AND BRING TO REPAIR FACILITY (CARMAX); THEY COULD NOT GET STARTED AND HAD CAR TOWED TO FELIX SABATES FORD DEALERSHIP. AFTER ABOUT A WEEK THEY INDICATED THEY REPROGRAMMED BATTERY MODULES AND FIXED PROBLEM; THEY RETURNED CAR TO REPAIR FACILITY. WENT TO PICK UP AND EXACT SAME SEQUENCE OCCURRED; CAR WOULD ENERGIZE BUT COULD NOT ENGAGE IN DRIVE MODE AND I COULD NOT TURN OFF (12/10). CAR WAS TOWED BACK TO FORD DEALER; 2 WEEKS LATER CAR WAS "FIXED" AND RETURNED TO CARMAX 12/23/19. CARMAX COULD NOT START CAR. SEE NHTSA ISSUE 11016422,10846313, 10783553,10633639 WITH SIMILAR ISSUES. WHAT HAPPENS TO ME WHEN I'M ON THE INTERSTATE A 70MPH AND THE CAR SHUTS OFF? *TR
NHTSA ODI 11291236
Sep 9, 2019
THE 2 BACK PASSENGER DOORS DO NOT FUNCTION PROPERLY. THEY BECOME STUCK WHEN CLOSED AND CANNOT BE OPENED IN A NORMAL MANNER. THE DOORS REQUIRE GREAT FORCE TO BE OPENED BECAUSE THE INSIDE DOOR PANEL COMES LOOSE AND CAUSES THE DOORS TO NOT OPERATE PROPERLY. THE DOORS CANNOT BE OPENED FROM THE INSIDE OF THE CAR AND MUST BE OPENED FORCEFULLY BY AN ADULT. THE MEANS THAT ANY CHILD SITTING IN THE BACK SEAT IS UNABLE TO EXIT THE CAR. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND HAPPENS RANDOMLY. THIS IS WAS NOTED BY FORD TO BE AN ISSUE WITH THE 2013 C MAX BUT THEY REFUSE TO ACKNOWLEDGE THE PROBLEM WITH THE 2014 C MAX MAKING THE 2014 A DEATH TRAP. REPEATED ATTEMPTS TO HAVE A DEALER FIX THE ISSUE HAVE FAILED.
NHTSA ODI 11254121
Jul 1, 2019Wheels
MY DAUGHTER DROVE THE 2014 FORD C MAX TO PICK UP MY YOUNGER DAUGHTER AND HAD A BLOWOUT WITH HER TIRE ON JUNE 26, 2019. SHE HEARD THE FRONT TIRE POPPED AND HAD TO MERGE FROM THE LEFT LANE TO THE RIGHT SHOULDER. THE SIDEWALL HAD A HOLE AND WASN'T ABLE TO FIX SO HAD TO CALL THE TOW TRUCK. THIS OCCURRED ON HIGHWAY 4 WHICH DIDN'T HAVE ANY ROAD CONSTRUCTION AND SHE DIDN'T RUN OVER ANYTHING. I AM CONCERNED WITH THE INTEGRITY OF THE TIRES. THE MILEAGE IS 43600 AND THE TREADS ARE STILL GOOD. I'VE REPLACED TWO TIRES SINCE EVEN TREADS NEED TO BE PAIRED UP. TWO NEW TIRES IN THE FRONT AND THE ORIGINAL TIRES ON THE REAR. I'VE KEPT THE THIRD TIRE FOR FUTURE USE. HEARING THE WHOLE FACT FROM MY DAUGHTER AM CONCERNED OF THE ORIGINAL TIRES AS WELL AS THE NEW TIRES SINCE REPLACED WITH THE SAME BRAND. THE BRAND IS MICHELIN ENERGY SAVER.
NHTSA ODI 11228770
Jun 3, 2019
DRIVER DOOR AJAR ALERT SHIFT TO PARK ALERT ALARM GOES OFF UNEXPECTEDLY
NHTSA ODI 11217458
May 24, 2019Steering
POWER STEERING FAILED WITHOUT WARNING. LUCKILY I WAS GOING VERY SLOW AT THE TIME, BUT NEEDED TO ABANDON VEHICLE, UNDRIVEABLE WITHOUT POWER STEERING.
NHTSA ODI 11209782
May 13, 2019Electrical system
POWER ELECTRICAL HORN CONTINUES TO NOT WORK, WITHIN 3 YEAR OF DRIVING STARTED TO HAVE PROBLEMS AND I REATTACHED WIRES TO THE HORN ONCE AND WITHIN 1 MONTH THEY STOPPED WORKING AGAIN.
NHTSA ODI 11207317
Apr 18, 2019Electrical systemEquipment
TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE VEHICLE WAS SERVICED AT ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, (800) 960-3673), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE VEHICLE WAS SUPPOSED TO GET AN "AS" CORD; HOWEVER, THE MECHANIC INSTALLED AN "AH" CORD INSTEAD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
NHTSA ODI 11197209
Mar 26, 2019Electrical system
I STILL HAVE NOT RECEIVED A NOTICE FROM FORD THAT THE RECALL 18V-592 PARTS ARE IN STOCK TO REPLACE THE RECHARGER CORD. I WAS NOTIFIED ORIGINALLY ON SEPT 2018 BUT NOW 6 MONTHS LATER NO NOTIFICATION OF PARTS AVAILABLE. THE CAR CANNOT BE CHARGED USING 110V POWER AS FORD RECALL NOTICE SAID TO QUIT USING THE DEFECTIVE CHARGE CORD.
NHTSA ODI 11191534
Mar 6, 2019Electrical system
TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V592000(ELECTRICAL SYSTEM) WAS RECEIVED IN SEPTEMBER OF 2018. AFTER CONTACTING THE DEALER (TUTTLE CLICK FORD, 9501 RESEARCH DR, IRVIN, CA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 11184610
Feb 25, 2019Electrical systemFire
FORD RECALLED THE CMAX CHARGING CORD (ELECTRIC) ON AUGUST 2ND, 2018. THIS RECALL WAS ISSUED BECAUSE OF FIRE DANGER. MY CORD SPECIFICALLY MELTED UNDER EXTREME HEAT AND COULD HAVE EASILY CREATED A FIRE IF THE LINE HAD NOT BEEN ON GFI. IT IS NOW 5 MONTHS LATER AND FORD STILL HAS NOT ISSUED REPLACEMENT CORDS FOR THIS RECALL. THE TIMELINE TO REPLACE THESE CORDS MUST BE ACCELERATED, IT'S UNACCEPTABLE TO ALLOW CHARGING CORDS TO BE USED FOR CHARGING THEIR CMAX VEHICLE. MANUFACTURER RECALL NUMBER18S24 NHTSA RECALL NUMBER18V592
NHTSA ODI 11182405
Feb 22, 2019Transmission & drivetrain
THE TRANSMISSION WENT OUT AND BASED ON RESEARCH FORD CLAIMED THE TRANSMISSION PROBLEM WAS FIXED FOR THE 2013 MODEL. FORD DOES NOT ACKNOWLEDGE ANY FURTHER TRANSMISSION PROBLEM BUT WHEN I CONTACTED THE CORPORATE OFFICE THEY DID NOT REFUSE TO REPLACE IT COMPLETELY WITHOUT COST.*BF
NHTSA ODI 11182029
Jan 27, 2019Electrical system
THE FORD C MAX COMES WITH THE SYNC SYSTEM THAT CONTROLS ALL OF THE CONSOLE SYSTEMS (RADIO, BACKUP CAMERA, HEAT/COLD, PHONE, NAVIGATION, AND USB PORTS). IN THE VEHICLE, THE SYNC SYSTEM HAS QUIT WORKING ON MULTIPLE OCCASIONS WHILE THE VEHICLE IS BEING OPERATED ON BOTH CITY STREETS AND HIGHWAYS. THIS CAUSES A DISTRACTION, AND EFFORT BY THE DRIVER TO REMEDY. ADDITIONALLY, THE SYNC CAUSES THE BACKUP CAMERA TO GO IN AND OUT, THUS CAUSING A BACKUP HAZARD. THE ISSUE HAS BEEN BROUGHT TO FORD'S SERVICE CENTER MULTIPLE TIMES, AND THE VEHICLE HAS BEEN IN THE FORD REPAIR SHOP MULTIPLE TIMES, AT LEAST FOUR (4) AND THE ISSUE HAS NOT BEEN REPAIRED. THE LAST TWO TIMES THAT HAVE REPLACED MAJOR COMPONENTS TO REMEDY THE SITUATION, BUT IT HAS NOT.
NHTSA ODI 11172398
Dec 13, 2018Electrical systemBody & structure
I BOUGHT THIS VEHICLE USED IN MARCH OF 2018. THE 12 VOLT BATTERY HAS COMPLETELY DRAINED NUMEROUS TIMES THE FIRST MONTH I OWNED IT. ABOUT 10 - 12 TIMES. FINALLY IN APRIL OF 2018 I REPLACED THE 12 VOLT BATTER TO THE TUNE OF $155.00. I THOUGHT THIS WOULD TAKE CARE OF THE PROBLEM. IT DID FOR A FEW WEEKS. THEN I WOULD GET UP TO LEAVE FOR WORK AND MY BATTERY WOULD BE DEAD AGAIN. I HAVE BEEN AVERAGING 3-4 JUMPS A WEEK TO GET CAR RUNNING. THE BATTERY WAS REPLACED YET AGAIN IN JULY 2018. THIS WEEK I HAVE HAD TO JUMP MY CAR A TOTAL OF 6 TIMES IN 5 DAYS. I HAVE BEEN LATE TO WORK TWICE. AND TWO OF THE MORNINGS THE CAR DID START IT HAD BEEN ON THE BATTERY CHARGER OVERNIGHT. I WAS ABLE TO GET TO WORK THESE TWO MORNINGS, BUT 4 HOURS LATER WHEN I WENT OUT TO GO TO LUNCH THE BATTERY WAS DEAD AGAIN.I AM TYPING THIS ON MY LUNCH HOUR AS I SIT AT MY DESK. CAR IS DEAD AGAIN AND I CAN'T LEAVE. I READ ALL THE ISSUES OTHER OWNERS ARE HAVING THAT ARE JUST LIKE MINE AND DO NOT KNOW WHY FORD HAS REFUSED TO ISSUE A RECALL. I HAVE TO CARRY AROUND JUMPER CABLES AND A BATTERY CHARGER IN MY CAR AND HOPE SOMEONE COMES ALONG TO ASSIST ME. THIS CAR IS UNRELIABLE. THEN NOVEMBER 17 WHEN WE WERE IN BRANSON, MO FOR THANKSGIVING THE REAR TAILGATE LATCH FAILED. IT HAS NOT WORKED SINCE. I UNDERSTAND ANOTHER OF FORD'S ISSUES. WE HAVE ADJUSTED THE REAR BUMPER PADS PER FORD'S RECOMMENDATION FOR THAT ISSUE.IT DID NOT HELP. NOW I HAVE TO TAKE IT IN THE FORD DEALER ON 12/15 AND HAVE THAT REPLACED TO THE TUNE OF $358.00. HOW CAN THEY GET AWAY WITH ISSUES WITH NO ACCOUNTABILITY?
NHTSA ODI 11161151
Nov 25, 2018Steering
AFTER 3 DAYS SITTING ON MY DRIVEWAY, THIS MORNING I WENT TO START THE CAR AND NOTICED A WARNING ON THE SCREEN "POWER STEERING ASSIST FAULT". I TRIED TO BACK OUT TO THE STREET, BUT THE POWER STEERING REMAINED UN-MANEUVERABLE. ONLINE SEARCH FOUND OUT THERE HAD BEEN A LOT OF REPORTS FOR THE VERY SAME ISSUE ON FOCUS, C-MAX, AND FUSION. IT APPEARS THIS IS A KNOWN ISSUE NOT UNIQUE TO MY CAR.
NHTSA ODI 11153596
Nov 8, 2018AirbagsCrash1 injury
I WAS IN A MAJOR ACCIDENT (WHILE DRIVING ON THE HIGHWAY, HIT IN THE REAR AND PUSHED OFF THE HIGHWAY INTO A GUARD RAIL) MY CAR WAS TOTALED AND MY AIRBAGS NEVER DEPLOYED. IT LOOKS LIKE MY VEHICLE'S MAKE MODEL AND YEAR WERE SUPPOSED TO BE PART OF A RECALL INVOLVING THE AIRBAG BUT WE WERE NEVER CONTACTED AND THE DEALER NEVER ACTED ON A RECALL.
NHTSA ODI 11150047
Nov 7, 2018Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE TRANSMISSION STARTED MAKING A GRINDING AND THUMPING NOISE. THE CONTACT INITIALLY TOOK THE VEHICLE TO HOFFMAN FORD LINCOLN (600 CONNECTICUT BLVD, EAST HARTFORD, CT 06108, (860) 289-7721), BUT THEY STATED THAT THEY COULD NOT EXAMINE THE VEHICLE FOR A MONTH. THE VEHICLE BROKE DOWN ON THE WAY FROM THE ORIGINAL DEALER AND WAS TOWED TO ANOTHER UNKNOWN FORD DEALER WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE CONTACT RESEARCHED AND BELIEVED THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 84,000.
NHTSA ODI 11149882
Oct 1, 2018Electrical system
I NOW FIND THAT THE CHARGER FOR THE CAR BATTERY WAS RECALLED ABOUT 6 WEEKS AGO AND THERE IS NO REPLACEMENT AVAILABLE AS YET. THE CHARGER IS SUPPOSED TO ADD 18 MILES TO THE BATTERY BUT LAST TIME I PLUGGED IT IN WHILE PARKED IN FRONT OF MY HOUSE, OVERNIGHT (ABOUT 10 HOURS) IT TOOK 10 MGW, AND CHARGED FOR ONE MILE. AND THE CHARGER WAS HOT. IT WAS PLUGGED DIRECTLY INTO A WALL SOCKET OUTSIDE MY HOUSE.
NHTSA ODI 11132699
Sep 10, 2018Fuel system
UNINTENDED ACCELERATION. I WAS COASTING TO A STOP FOR A RED LIGHT AND THE CAR STARTED TO ACCELERATE ON ITS OWN. JAMMING ON THE BRAKES STOPPED THE CAR. ONE OF TIME I WAS TRYING TO BACK OUT OF A PARKING SPOT AND THEN I PUT THE CAR IN REVERSE AND PRESSED THE ACCELERATOR NOTHING WOULD HAPPENED, SO I PUT THE CAR BACK IT PARK AND THEN BACK INTO REVERSE AND STILL NOTHING. NEXT I SHIFTED INTO DRIVE AND THE CAR STILL WOULDNT MOVE WHEN THE ACCELERATOR WAS PRESSED. I PUT THE CAR IN REVERSE AGAIN AND PRESSED THE ACCELERATOR TO THE FLOOR AND AFTER A SECOND OR TWO THE CAR WHEN FLYING BACKWARDS AND I QUICKLY JAMMED ON THE BRAKES.
NHTSA ODI 11128496
Mar 5, 2018
AFTER OVER A YEAR OF ASKING THEY KEEP SAYING THEY CAN'T GET THE PARTS FROM FORD AT THE SAME TIME THEY ADMIT THEY HAVE RECEIVED PARTS BUT THEY ARE NOT CURRENTLY AVAILABLE AND WHEN I ASK TO BE INFORMED OR PUT ON A LIST THEY TELL ME THEY DON'T DO THAT. THEY SAY I JUST HAVE TO TAKE MY CHANCES WHEN I HAVE SERVICE OR TO CALL WEEKLY OR MONTHLY. AND NOW THAT I HAVE ASKED ABOUT THE RECALL REPAIR MORE THAN ONCE WHEN I TAKE THE CAR IN FOR ITS OIL CHANGE IT SEEMS THEY HAVE FLAGGED OUR ACCOUNT AND OUR TREATMENT IS VERY POOR. I SET AN APPOINTMENT FOR AN OIL CHANGE RECENTLY AND ASKED IF THEY COULD FIX THE RECALL AND THEY SAID IT WAS A LOW PRIORITY, THAT THEY DON'T PROVIDE A CUSTOMER WAITING LIST AND THEY CANCELLED MY APPOINTMENT. WHEN I CALLED AGAIN THEY SET IT BACK A WEEK AFTER I MENTIONED THAT I WAS PLANNING ON GOING OUT OF TOWN. THEIR MEANNESS SIMPLY MEANS I WILL TAKE OUR OTHER FORD WHICH THEY HAVE SUCCESSFULLY NEVER COMPLETED ONE RECALL REPAIR ON THAT AND THE CAR GOT SO OLD THAT THEY SAID THEY NO LONGER HAVE TO DO THE REPAIR BUT I CAN NOW PAY FOR THE OLD RECALL REPAIRS. THANKS PENSKE FORD WHO USE TO BE DREW FORD IN LA MESA CALIFORNIA
NHTSA ODI 11076254
Jan 23, 2018Engine
TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 65 MPH, THE "STOP SAFELY NOW" MESSAGE APPEARED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALHAMBRA FORD IN ALHAMBRA, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ODI 11064444
Jan 9, 2018Transmission & drivetrain
TRANSMISSION MAKES A LOUD WHINING SOUND WHEN WARMING UP AND IN GAS MODE. IT IS DIAGNOSED BY TECHNICIAN AS POSSIBLY THE TRANSMISSION BEARINGS, BUT WILL NOT KNOW UNTIL THEY DIS ASSEMBLE. QUOTED $7500 FOR A REPLACEMENT TRANSMISSION. THE CAR ONLY HAS 84,000 MILES. FORD WILL NOT WORK WITH ME ON THE PRICE.
NHTSA ODI 11061493
Jan 5, 2018Brakes
FORD CERTIFIED THE C-MAX AS BEING TOW-ABLE 4 WHEELS DOWN BEHIND A MOTORHOME. THEIR INSTRUCTIONS STATE THAT THE IGNITION SHOULD "OFF". IN THIS STATE THE BRAKES SHOULD NOT BE ACTIVE (UNPOWERED). THE PROBLEM IS THEY SPORADICALLY BECOME ACTIVE (POWERED) THEN RETURN TO INACTIVE FOR NO APPARENT REASON. WITH THIS HAPPENING THERE IS NO WAY TO PROPERLY SET A SUPPLEMENTAL BRAKING UNIT. SOMETIMES YOU ARE OVER BREAKING AND OTHER TIMES NOT BRAKING AT ALL. IT IS VERY DANGEROUS AND CAUSED ME BRAKE LOCKUP THREE TIMES ON A MAJOR HIGHWAY WHERE I COULD NOT PULL OVER. THIS EPISODE DESTROYED A BRAND NEW SET OF TIRES. FORD IS WELL AWARE OF THIS ISSUE BUT THEY REFUSE TO RECOGNIZE IT. I EVEN PAID A FORD DEALER TO UPGRADE MY FIRMWARE IN THE HOPE THAT WOULD FIX THE ISSUE. IT DID NOT! I ALSO REPLACED MY SUPPLEMENTAL BRAKE UNIT WITH ANOTHER BRAND WITH THE EXACT SAME RESULT. I DON'T BELIEVE THE SOLUTION IS REALLY THAT DIFFICULT, EITHER THE C-MAX BRAKES SHOULD BE ACTIVE OR INACTIVE WHEN THE IGNITION IS 'OFF' AND THE VEHICLE IS IN MOTION. BOUNCING BETWEEN THOSE STATES IS EXTREMELY DANGEROUS.
NHTSA ODI 11060745
Dec 19, 2017Electrical systemFire
TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE PLUG TO CHARGE THE VEHICLE WAS MELTING AND CAUSED THE POWER OUTLET IN THE HOUSE TO MELT. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO CHARGE AND WAS UNABLE TO OPERATE AT TIMES. THE CONTACT CALLED SARAHSOTA FORD AT 888-349-4989 AND INFORMED THE CONTACT THAT IT WAS DUE TO USER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
NHTSA ODI 11055439
Oct 7, 2017Transmission & drivetrainElectrical systemElectronic Stability Control (esc)
WRENCH LIGHT CAME ON MEANING CONTACT DEALER ASAP ABOUT POWERTRAIN ISSUE. I HAD NOTICED A FEW DAYS EARLIER IT SEEMED TO NOT BE SWITCHING BETWEEN ELECTRIC AND ENGINE AS WELL OR SMOOTHLY WHEN DRIVING. WHEN STATIONARY, THE DISPLAY SCREEN FOR RADIO WOULD NOT COME ON WHEN GETTING INTO THE CAR. INSTEAD IT GIVES MESSAGE "TURNING OFF TO CONSERVE BATTERY." CAR HAS BEEN WELL MAINTAINED AND IS AT 78000 MILES. TOOK TO DEALER. CANNOT FIND ISSUE. CODES IT IS THROWING ARE FOR BATTERY BUT THEY BOTH TEST GOOD. THEY RESET CODES AND WE WENT TO PICK IT UP. NOW KEY FOBS WON'T WORK UNLESS THE CAR IS TURNED ON. ALARM BUTTON ON THE FOB MAKES THE CAR SOUND LIKE A FLUTTERING NOISE, BUT NO REAL ALARM. THE DEALER IS GOING TO KEEP IT MORE AND CHECK IT OUT MORE. STILL HAS THE MESSAGE ABOUT CONSERVING BATTERY ON THE SCREEN. THEY HADN'T FOUND WHAT CAUSED THE BATTERY CODES AND NOW MORE THINGS AREN'T WORKING.
NHTSA ODI 11032161
Aug 20, 2017Electrical systemFuel system
RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE VEHICLE TO GO INTO MOTION. HAVING VEHICLE TOWED TO FORD DEALERSHIP.
NHTSA ODI 11016422