What 106 owners told NHTSA about the 2014 Ford Cmax Energi

The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer modules were replaced. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 110,700.

NHTSA ODI 11675104

Rear-view camera sporadically freezes, turns upside down - will see people walking behind, and then suddenly the image will freeze. This is a major major safety issue and I suspect people may even be killed due to this camera failure. I had numerous situations where the camera would (mid backup) FREEZE the image, resulting in the driver (myself) thinking that nobody was walking behind my vehicle! This needs to be investigated and perhaps the rear-view camera systems recalled on ALL Ford C-maxes as I am seeing many other reports of this happening as well

NHTSA ODI 11482288