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What 106 owners told NHTSA about the 2014 Ford Cmax Energi

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (106)Crash / fire / injury (12)Electrical system (34)Transmission & drivetrain (22)Steering (16)Latches & locks (11)Body & structure (7)Engine (7)Fuel system (6)Airbags (4)Wheels (4)Backup camera & sensors (2)

4 of 106 complaints match · Airbags · clear filters

Dec 30, 2023AirbagsCrash1 injury

The airbags did not deploy upon collision

NHTSA ODI 11562694

Aug 6, 2023AirbagsCrash1 injury

While driving my 2014 Ford CMAX Hybrid, I struck a deer at approximately 55 mph. There is moderate damage to my front end, but during the crash, my airbags did not deploy.

NHTSA ODI 11536821

Nov 8, 2018AirbagsCrash1 injury

I WAS IN A MAJOR ACCIDENT (WHILE DRIVING ON THE HIGHWAY, HIT IN THE REAR AND PUSHED OFF THE HIGHWAY INTO A GUARD RAIL) MY CAR WAS TOTALED AND MY AIRBAGS NEVER DEPLOYED. IT LOOKS LIKE MY VEHICLE'S MAKE MODEL AND YEAR WERE SUPPOSED TO BE PART OF A RECALL INVOLVING THE AIRBAG BUT WE WERE NEVER CONTACTED AND THE DEALER NEVER ACTED ON A RECALL.

NHTSA ODI 11150047

Feb 21, 2017Airbags

AIR BAG WARNING LIGHT STAYS ON CONTINUOUSLY - DEFECT/MALFUNCTION PER OWNER'S MANUAL. OTHER YEARS OF THE SAME MODEL HAS BEEN ID AND RECALL IS AFFECT FOR THE SAME AIRBAG WARNING LIGHT PROBLEM AND POSSIBLE FAILURE OR DEPLOYMENT OF THE AIRBAG UPON IMPACT. THE DEALER IS RELUCTANT TO CHECK IT UNTIL I PROVIDED A RECALL # "14S04" FOR THE OTHER YEARS AFFECTED.

NHTSA ODI 10956017

Working with the data? Download all 106 complaints as CSV · fetched from NHTSA July 24, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Ford Cmax Energi verdict →