What 635 owners told NHTSA about the 2014 Chrysler Town And Country

AIRBAG DASH SIGNAL INTERMITTENTLY ILLUMINATES. IT SEEMS TO BE RELATED TO A SENSOR IN THE DRIVER SEATBELT. WAS GIVEN AN ESTIMATE OF $375. IT CHIMES WHEN I TURN THE WHEEL. I'M NOT CONFIDENT THAT THE AIRBAG WILL SAFELY DEPLOY IF IN AN ACCIDENT

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THE VAN NEEDS A NEW BREAK BOOSTER AND I HAVE BEEN TOLD BY THE DODGE WHOLESALE PARTS WAREHOUSE THAT NONE ARE AVAILABLE AND 128 ARE ON BACK ORDER WITH NO DATE ON WHEN THEY WILL BE AVAILABLE. MY CAR IS UNSAFE AND THE BREAKS COULD GO OUT AT ANYTIME AND IT COULD BE MONTHS BEFORE THE PART IS AVAILABLE. IN THE MEAN TIME MYSELF AND OTHER DODGE, CHRYSLER CUSTOMERS ARE DRIVING UNSAFE CARS.

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THE ACTIVE HEADREST ON THE FRONT PASSENGER SEAT DEPLOYED STRIKING MY 14 YEAR OLD DAUGHTER IN THE HEAD WHILE DRIVING AND NO ACCIDENT OCCURRING. UPON INSPECTION, THE SYSTEM DID NOT DEPLOY DUE THE MECHANISM RELEASING THE PIN BUT RATHER THE PLASTIC THAT IS SUPPOSED HOLD THE PIN FAILED RESULTING IN DEPLOYMENT. THERE IS NO WAY TO RESET THE HEADREST BECAUSE IT IS BROKEN. I HAVE SERIOUS SAFETY CONCERNS WITH THE DRIVER SIDE POTENTIALLY FAILING AND DEPLOYING IN A SIMILAR MANNER. THE DRIVER COULD BE STRUCK IN THE HEAD CAUSING INJURY OR ACCIDENT. REPLACING BOTH HEADRESTS WOULD BE A SIGNIFICANT COST.

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MISFIRE CYLINDER #6. CODE 306 . WHILE IN IDLE. COIL AND SPARKS REPLACED MISFIRE CONTINUED. INJECTORS CHECKED, LEAK TEST DONE, AND COMPRESSION GOOD ON ALL CYLINDERS BUT PROBLEM PERSISTS. THERE HAS BEEN A RECALL FOR SAME ISSUE ON 2011 THROUGH 2013 MODELS. BUT NOT 2014.

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IT WON'T SHIFT FROM 1ST GEAR INTO 2ND GEAR

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I WAS GETTING IN MY CAR IN THE GARAGE OF MY HOME WHEN MY ACTIVE HEADREST DEPLOYED. I WASN'T INJURED BUT I WAS CERTAINLY STARTLED AND NOW AM UNSURE WHAT TO DO. THE HEADREST CANNOT BE RESET; THERE ARE BROKEN PIECES WHICH HAVE FALLEN DOWN INSIDE THE PLASTIC CASING.

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH, THE CONTACT HEARD A BANG COMING FROM THE VEHICLE, BUT CONTINUED TO KEEP DRIVING. UPON REACHING HIS DESTINATION, THE CONTACT NOTICED THAT A PIECE OF PANELING FROM THE LEFT PASSENGER SLIDING DOOR HAD COME OFF OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT DUE TO THE CLIMATE IN WHICH HE LIVES, THE EXTREME HEAT MUST HAVE CAUSED THE PANELING TO MELT. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE CONTACT TOOK THE VEHICLE TO PRESTIGE CHRYSLER JEEP DODGE (6520 CENTENNIAL CENTER BLVD, LAS VEGAS, NV 89149, 702-625-7812) FOR AN UNRELATED MATTER. WHILE THERE, THE CONTACT WAS GIVEN A $200 ESTIMATE FOR REPAIRING THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 52,000.

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SLIDING DOOR LOCK ACTUATOR IS POORLY DESIGNED. THE MOTOR IS CHEAPLY MADE AND HAS BURNT OUT TWICE IN THE PAST YEAR ON THE RIGHT SIDE OF THE SLIDING DOOR. WHEN THE MOTOR IN THE ACTUATOR BURNS OUT IT CAUSES THE DOOR TO SEIZE WITHOUT WARNING AND YOU CAN NO LONGER OPEN THE DOOR. THIS HAPPENED WITHOUT WARNING WHEN WE NEEDED TO GET OUR YOUNG CHILD OUT OF THE VEHICLE IN A HURRY AND COULD NOT OPEN THE DOOR. WE HAD TO HAVE A BODY SHOP MAKE THE REPAIR TO EVEN OPEN THE DOOR ON EACH OCCASION AS THE DOOR LOCK SEIZES AND YOU CANNOT UNLOCK IT MANUALLY OR OPERATE HANDLE. UPON DISCOVERY OF THE ISSUE WE LOOKED ONLINE ONLY TO DISCOVER FORUMNS OF MANY TOWN AND COUNTRY OWNERS HAVE THE SAME ISSUE. THIS IS A SAFETY ISSUE BECAUSE IN AN EMERGENCY OR COLLISION THE DOOR WILL NOT BE ABLE TO OPEN AND THUS PASSENGERS BECOME STUCK INSIDE THE VEHICLE.

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PASSENGER SIDE SLIDING DOOR DOOR WILL OPEN AND CLOSE NORMALLY BUT WHEN IT GETS HOT OUTSIDE THE DOOR WILL NOT LATCH WHEN IT CLOSES. DOOR SOUNDS LIKE IT IS CONSTANTLY TRYING TO LATCH SHUT. IT WILL CONTINUE TO DO THIS WHILE DRIVING AND RANDOMLY START AND STOP AGAIN.

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SUSPENSION RATTLES, SHOCKS AND STRUTS RATTLE, HAVING TROUBLE STARDING ENGINE ON OFTEN, REMOTE START FAILS WITH NO INDICATION OF LOW BATTERY, ENGINE STALLS BEFORE STARTING. CHECK ENGINE LIGHT ON, AIRBAG LIGHT ON.

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WHILE DRIVING THE CAR FAILED TO GO IN MOTION. THE TRANSMISSION NO LONGER MOVED THE VEHICLE. WE WERE ON A STREET. IT STOPPED IN THE MIDDLE OF THE ROADWAY. TRANSMISSION FRONT PUMP AND TORQUE CONVERTER FAILED AND HAD TO BE REPLACED INCLUDING THE CLUTCH PACK.

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I LEFT A HOUSE AND TURNED ON TO THE MAIN ROAD. CAME TO A STOP LIGHT. IT TURNED GREEN AND I STARTED TO GO BUT COULD NOT GET OVER 20 MPH. THEN IT WENT OUT OF GEAR AND THE RPMS WENT UP TO 7000. THE VEHICLE ROLLED TO A STOP. SAT FOR A COUPLE OF MINUTES THEN IT MOVED AGAIN BUT NOT FAR ABOUT 20 FEET. CALLED AND HAD A TOW TRUCK COME OUT AND TAKE IT TO A SHOP. WAS TOLD THE TRANSMISSION HAD TO BE REPLACED. CALLED CHRYSLER HEADQUARTERS ABOUT THE PROBLEM. THEY SAID THEY HAVE HAD NO PROBLEMS AND THEY WOULD NOT DO ANYTHING. HAD THE VEHICLE TAKEN TO A CHRYSLER DEALER AND THEY CHECKED THE TRANSMISSION AND SAID THE PUMP IS NOT WORKING ALONG WITH SOME OTHER PARTS THAT CAME OFF.. NOW IT GOING TO COST BETWEEN $3000 TO $4000 TO FIX THE VAN.

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TWICE THIS YEAR, AIR BAG INDICATOR ILLUMINATED ON DASHBOARD. IN JANUARY, THE PASSENGER SIDE SEATBELT ASSEMBLY NEEDED TO BE REPLACED. NOW IN SEPT, THE AIRBAG INDICATOR CAME ON AGAIN. THIS TIME THE SEATBELT AND WIRING ASSEMBLY NEEDS REPLACED ON THE DRIVER SIDE. THE REPAIRS TO THESE SAFETY FEATURES ARE COSTING >$1200 THIS YEAR. THE VEHICLE IS 5 YEARS OLD.

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WHILE DRIVING THE VAN IT COMPLETLY DIES NO READINGS ON DADH AND THE STEERING QUITS AND THE BRAKES FAIL I ALMOST CRASHED INTTO A TREE AND A 2ND TIME I ALMOST CAUSED A 3 CAR PILE UP ON A HIGHWAY CHRYSLER CLAIMS THEY CANT DUPLICATE THE PROBLEM MANY OTHER DRIVERS ARE HAVING THE SAME SAFETY PROBLEMS WHILE DRIVING WITHFAMY MEMBERS AND THEYRE AFRAID OF DYING OR KILLING OTHERS

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1. VAN IS RANDOMLY NOT STARTING 3-5 TIMES PER WEEK. REPLACED BATTERY ISSUE OF NOT STARTING STILL REMAINED. USING A JUMP STARTER BATTERY PACK TO START VEHICLE--STARTS RIGHT UP AFTER FEW MINUTES OF IT BEING CONNECTED. TOOK IT TO OWEGO, NY ROYAL CHRYSLER WAS GIVEN NO DIAGNOSIS. 4 DAYS LATER, TOOK TO LOCAL MECHANIC TOLD MY TIPM WAS BAD AND NEEDED TO BE REPLACED. MY HUSBAND BOUGHT A USED TIPM OFF EBAY AND REPLACED IT ON 8/7/19 SO FAR NO MORE ISSUES WITH IT NOT STARTING. 2. DIGITAL MESSAGE RANDOMLY APPEARS 1-2 TIMES PER MONTH SINCE MAY 22 MANUALLY OPERATE LIFTGATE. TOOK TO CHRYSLER OWEGO ROYAL TOLD MY LATCH SYSTEM IS RUSTED OUT. MY HUSBAND CLIMBED INTO THE TRUNK ONCE I GOT HOME WITH THIS REPORT---SEES NO SIGNS OF RUST. DISCONNECTED SWITCH THEN RECONNECTED IT--SOLVED PROBLEM FOR 2 1/2 MONTHS. MESSAGE JUST CAME ON AGAIN ON 8/21 MY HUSBAND DID SAME THING DISCONNECT THEN RECONNECT WORKING FINE NOW. ROYAL CHRYSLER WANTED $1600 TO REPAIR ACTUATOR. 3. SERVICE BLIND SPOT SYSTEM NOW APPEARS ON DIGITAL MESSAGE AS OF MAY 22 SAME DAY LIFTGATE MESSAGE CAME ON. THIS MESSAGE HAS NOT GONE OFF SINCE. TOOK TO CHRYSLER WANTED $546.00 TO REPAIR CHOOSE NOT TO REPAIR TOO EXPENSIVE. HUSBAND LOOKING TO BUY PARTS TO REPAIR HIMSELF ON EBAY. CONTACTED CHRYSLER GO NO WHERE TOLD PARTS NOT UNDER RECALL OR WARRANTY.

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MY VAN STARTED MAKING A WHINING NOISE ON MY WAY TO WORK. ON THE WAY HOME I WAS SITTING AT A RED LIGHT AND WHEN I PRESSED THE GAS PEDAL THE VAN WOULD NOT MOVE. IT EVENTUALLY JERKED OFF AND I WAS ABLE TO GET ACROSS THE LIGHT WITHOUT BEING INVOLVED IN A SERIOUS CAR ACCIDENT. THE VAN STARTED IDLING UP BUT WOULD NOT SPEED UP. THANK GOODNESS I WAS ABLE TO GET HOME. I WAS SO GLAD MY BABIES WERE NOT IN THE VAN WITH ME. THIS IS A VERY DANGEROUS DEFECT IN TRANSMISSION. I HAD ABSOLUTELY NO WARNING MY TRANSMISSION WAS ABOUT TO GO OUT.

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THE PASSENGER SIDE SLIDING DOOR TRIES TO OPEN AND CLOSE REPEATEDLY WITHOUT SUCCESS. THIS CAUSES THE EXTERNAL LIGHTS AND AND TURN ALL LIGHTS TO CONSTANTLY GO OFF AND THE VAN TO DING LIKE A DOOR IS OPENING. ONCE THIS STARTS, IT DOES NOT MATTER IF THE CAR IS PARKED, DRIVING, ON, OR OFF.

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THE VEHICLE CONTINUES TO RUN WITH THE IGNITION KEY REMOVED.LIGHTS AND ASSESSORIES ALSO STAY ON.HAVE TO PULL FUSE AND BATTERY TO SHUT VEHICLE DOWN.

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2 YEARS AGO ON OUR WAY TO FL OUR FLY WHEEL CRACKED AND HAD TO BE REPLACED DOWN IN FL. NOW A FEW WEEKS AGO THE FLY WHEEL IS MAKING THE SAME NOISE IT DID 2 YEARS AGO. WE SHOULDNT HAVE TO REPLACE IT EVERY COUPLE YEARS. SO I HAVE NO VEHICLE TO DRIVE AND WE HAVE TO RELY ON USIN MY HUSBANDS TRUCK AND IM 6 MONTHS PREGNANT. I REALLY NEED TO HAVE MY VAN WORKING!

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APPROXIMATELY AROUND 7 PM EASTERN TIME ON AUGUST 8, 2019, I [XXX] WAS DRIVING 30 MPH (CITY STREET) AND ALL OF SUDDENLY MY HEADREST DEPLOYED ON ME (DRIVER SIDE HEADREST). THUS, CAUSING MY HEAD AND NECK TO SHOOT FORWARD ABRUPTLY. REMINDER, NO ACCIDENT OR REAR COLLISION WAS TAKEN PLACE. I IMMEDIATELY CONTACTED A LOCAL CHRYSLER DEALERSHIP AND WAS ABLE TO GET CUSTOMER CARE NUMBER. I CALLED AND EXPLAINED THE SITUATION AND WAS GIVEN A CASE NUMBER AND THAT I WOULD BE CONTACTED BY A SPECIALIST BETWEEN 2 AND 4 DAYS, WHICH I FEEL LIKE IS A HORRIBLE TIME TO WAIT ON THIS SERIOUS MATTER. WAS TOLD TO LEAVE VEHICLE IN DRIVEWAY. ANOTHER PROLONGED CONCERN DUE TO THE FACT THAT I WORK. IT'S BEEN TWO HOURS SINCE THAT INCIDENT AND BEGINNING TO HAVE UPPER SHOULDER/NECK PAIN WITH A HEADACHE. IF YOU HAVE ANY OTHER QUESTION, FEEL FREE TO ASK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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WHILE I WAS BACKING OUT OF MY DRIVEWAY THE DRIVERS HEADREST EXPLODED INTO MY NECK FOR NO REASON. THREE DAYS LATER I WAS IN THE PASSENGER SEAT WHILE MY HUSBAND WAS DRIVING ON THE HIGHWAY AND THE PASSENGER HEADREST EXPLODED INTO MY NECK ON THE PASSENGER SIDE. BOTH HEADRESTS EXPLODED DUE TO THE PLASTIC BRACKET HOLDING THE PIN BREAKING WHEN NO ACCIDENT HAD TAKEN PLACE.

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MY PASSENGER ACTIVE HEADREST SYSTEM EMPLOYED WHILE WE WERE PARKED WAITING FOR THE FERRY TO ARRIVE. MY DAUGHTERS BOYFRIEND WAS UNHURT BUT WAS JOLTED UP BY THE DEFECTIVE HEADREST IN MY 2014 CHRYSLER TOWN AND COUNTRY

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I HAVE HAD ISSUES WITH MY AIR BAG LIGHT COMING ON OVER THE LAST YEAR. I TOOK IT TO A DEALER IN ILLINOIS IN SEPTEMBER AND THEY GOT IT TO SHUT OFF BUT IT STARTED GOING ON AND OFF A COUPLE OF MONTHS AGO AND NOW IT IS ON PERMANENTLY.

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THE AIRBAG LIGHT ON THE INSTRUMENT PANEL WILL RANDOMLY ILLUMINATE AND DING AS IF THE AIRBAG HAS FAILED. THIS HAPPENS AT RANDOM AND UNDER NO SPECIFIC CIRCUMSTANCES WHILE DRIVING ON THE ROAD. THIS CONCERNS ME FOR THE FACT I FEAR THE AIR BAGS WILL NOT DEPLOY IF AN ACCIDENT OCCURS.

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CAR STALLS FOR NO APPARENT REASON. 1 OR 2 TIMES A WEEK. TYPICALLY WHEN GOING SLOW SPEEDS OR COMING TO A STOP. NO ENGINE LIGHT COMES ON. ONLY THE TRACTION LIGHT WHICH IS NOT APPLICABLE. AS IT IS DRY AND SUNNY. SOME ELECTRICAL WORKS OFF AND AN. FRONT LED PANEL SLIGHTLY FADES IN AN OUT. FAN MOTOR (LIKE A/C FAN) GOES HIGH AND LOW SPEEDS. MAINLY THE ENGINE JUST SHUTS OFF WITHOUT WARNING, SO IT IS UNSAFE TO DRIVE. I USED REGULAR KEY INSTEAD OF KEY FOB AND PUSH BOTTOM AND STILL DOES IT. TOOK IT IN TO DEALERSHIP AND THEY WANTED TO CHARGE ME $850 FOR A NEW ALTERNATOR BUT THEY SAID "TRY THAT FIRST", SO THEY WERE NOT SURE. TOOK IT IN SOMEWHERE ELSE AND THEY SAID THEY COULDN'T FIND A PROBLEM. NEEDED A LIGHT TO COME ON FIRST. MEANWHILE I'M DRIVING A CAR THAT IS UNSAFE TO DRIVE CHRYSLER.

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