What 51 owners told NHTSA about the 2014 Chevrolet Ss

THIS CAR HAS AN INTERMITTENT, ALBEIT DANGEROUS ISSUE. THE POWER STEERING LOSES ASSIST, WARNING MESSAGE DISPLAYS ON THE DASHBOARD AND THE CAR IS EXTREMELY DIFFICULT TO CONTROL, IF IT HAPPENED DURING FOR EXAMPLE A HIGHWAY OFFRAMP, I WOULD HAVE CRASHED. THIS OCCURS INTERMITTENTLY, WITHOUT ANY PRECIPITATING FACTORS, AND AT RANDOM INTERVALS. IF POSSIBLE AND STOP, AND TURN THE CAR OFF, THE STEERING ASSIST WILL WORK AGAIN AND MESSAGE WILL DISAPPEAR. I HAVE PHOTOGRAPHED THE THE ACTUAL MESSAGE WHILE DRIVING, AT MY OWN GREAT RISK, AT HIGHWAY SPEEDS, AND IT WAS IMPOSSIBLE TO PULL OVER AND CONTROL THE CAR. THE DEALER IS NOT HELPFUL IN THIS REGARD, THEY WILL EITHER DISREGARD IT ENTIRELY STATING 'THEY ALL DO THAT' (!!!) OR 'WE CAN'T DUPLICATE IT, SO WE CANT FIX IT." QUITE FRANKLY THE DEALER RESPONSE SEEMS EXTREMELY BLAISE ABOUT THIS, AS IF IT WAS SOME KIND OF MINOR ISSUE. I BELIEVE THAT THERE WAS A RECALL FOR THIS VERY COMPLAINT, AND I HAD IT PERFORMED, AND THE ISSUE IS STILL PRESENT. I AM BEGINNING TO BE AFRAID TO DRIVE THIS CAR, IN CASE IT HAPPENS AGAIN, AND I CAN'T BRING THE CAR TO A STOP AND/OR SWERVE. THIS IS JUST AS BAD AS IF AN ACCELERATOR WAS STUCK! PLEASE HELP, GM DOES NOT CARE AT ALL, LIVES MAY BE LOST BEFORE THEY WILL DO SOMETHING ABOUT IT, OR THE CAR IS OUTSIDE OF WARRANTY!

NHTSA ODI 10979401

EPS FAILURE WHILE DRIVING. IT WAS VERY HARD TO STEER THE CAR. IT WOULD "RESET" AFTER TURNING OFF THE CAR AND RESTARTING. MY PARTICULAR SS WAS THE FIRST ONE TO EXPERIENCE THE EPS FAILURE. I WOULD NOT FEEL SAFE HAVING MY SPOUSE DRIVING THIS VEHICLE AND HAVING THE EPS RANDOMLY FAIL.

NHTSA ODI 10972321

ELECTRIC POWER STEERING FAILED WHILE DRIVING ON THE HIGHWAY, WARNING DISPLAY APPEARED IN DASH AT TIME POWER STEERING WENT OUT: SERVICE POWER STEERING, DRIVE WITH CARE". CAR WAS VERY DIFFICULT TO MANEUVER ESPECIALLY AT OFF RAMP AND STREET ROADS. GM WILL NOT COVER THIS ISSUE IF OUTSIDE 36K MILES. NUMEROUS OTHER DRIVERS OF THIS MODEL APPEAR TO BE HAVING FAILURES WHILE DRIVING: HTTP://WWW.SSFORUMS.COM/FORUM/WARRANTY-SERVICE-ISSUES/25833-POWER-STEERING-FAILURE-70.HTML". OTHER GM MODELS USING THE SAME STEERING RACK ARE CURRENTLY UNDER RECALL, NOT CHEVY SS.

NHTSA ODI 10971902

IN THE MIDDLE OF DRIVING, IN MOTION CAN BE GOING STRAIGHT OR TURNING, AND MY POWER STEERING CUTS OUT, HAS HAPPENED 3 TIMES. I TURN CAR OFF AND BACK ON AND IT'S OK UNTIL NEXT TIME IT CUTS OUT. HAVE SERVICE APPT ON 4/6/17 BUT HAVE READ THIS HAS HAPPENED TO OTHERS.

NHTSA ODI 10970645

POWER STEERING FAILED WHILE MAKING A RIGHT HAND TURN. VEHICLE BECAME VERY DIFFICULT TO STEER AND WOULD HAVE CAUSED AN ACCIDENT HAD THERE BEEN ONCOMING TRAFFIC. VEHICLE HAD 25,821 MILES AT THE TIME OF THE INCIDENT.

NHTSA ODI 10956052

I WAS DRIVING TO WORK WHEN ALL OF A SUDDEN THE POWER STEERING FAILED COMPLETELY I COULD BARELY EFFECT THE CAR'S DIRECTION AT ALL. BARELY MISSED ANOTHER CAR WITH A LADY AND TWO KIDS. I WAS ABLE TO CREEP INTO A SERVICE CENTER WHERE THEY INSPECTED THE CAR. WHEN THEY RESTARTED THE CAR THE STEERING WORKED FINE. THEY SAID DEFINITELY A CONTROLLER OR ELECTRONIC PART. I AM AFRAID TO DRIVE THE CAR FOR FEAR OF CAUSING AN ACCIDENT. I CONTACTED THE DEALER BUT HE DIDN'T SEEM THAT CONCERNED. I WILL CONTACT AGAIN. I HAVE READ ABOUT THIS ON THE INTERNET THIS AM BUT IT DOESN'T SEEM LIKE THE GOV'T. TO CONCERNED I GUESS WERE ARE GOING TO HAVE TO KILL SOMEONE FIRST.

NHTSA ODI 10954442

STEERING GOES OUT. UPON RESTART TRAVELED OVER 500 MILES UNTIL SERVICE. ONCE SERVICE WAS DONE AT CHEVROLET, WEEKS LATER SAME PROBLEM UPON RESTART DROVE FOR LESS THAN 5 MILES AND SAME ISSUE. NOW RACK AND PINION HAS BEEN REPLACED. FIRST TIME ON STARTING SAW NOTICE IN SCREEN. 2ND AND 3RD HAPPENED WHILE CAR WAS DRIVING. *TR

NHTSA ODI 10948931

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT THE POWER STEERING FAILED AND CAUSED A CRASH. THE CONTACT'S VEHICLE STRUCK THE BUMPER OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER DIAGNOSED THAT THE STEERING WHEEL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

NHTSA ODI 10925243

2014 CHEVROLET SS. CONSUMER WRITES IN REGARDS TO SEAT BELT REPLACEMENT PART TO REPAIR VEHICLE DAMAGED OLD MODEL SEAT BELT NOT AVAILABLE. RECALL 16V-518 NEW SEAT BELT REPLACEMENT PART NOT YET AVAILABLE. *SMD THE CONSUMER STATED THE SEAT BELT WAS CLEARLY AND OBVIOUSLY SHOWING DANGEROUS WEAR. THE DEALER INFORMED THE CONSUMER, THEY WOULD REPLACE THE SEAT BELT WITH THE SAME TYPE OF SEAT BELT, BECAUSE THE SAFE REPLACEMENT WAS NOT AVAILABLE. WHEN THE CONSUMER ARRIVED AT THE DEALER FOR HER SCHEDULE APPOINTMENT, SHE WAS INFORMED THE PART WAS NOT AVAILABLE AND THE SERVICE ADVISOR WAS TRYING TO DISCOURAGE HER FROM GETTING THE TEMPORARY SEAT BELT REPLACEMENT. THE CONSUMER INFORMED THE CONSUMER, THE MECHANIC LOOKED AT THE SEAT BELT AND STATED IT WAS FINE. THE SERVICE ADVISOR FINALLY AGREED THERE WAS WEAR ON THE SET BELT, BUT THE PART WOULD HAVE TO BE ORDERED. *JB

NHTSA ODI 10924709

POWER STEERING FAILURE WHILE DRIVING ON INTERSTATE IN STRAIGHT LINE WITH MESSAGE "SERVICE POWER STEERING, DRIVE CAREFULLY". AFTER CAR WAS STOPPED AND PARKED FOR 8 HOURS, UPON STARTING AGAIN, MESSAGE AND PROBLEM HAD DISAPPEARED. DEALER SERVICE UNABLE TO FIND PROBLEM. INDICATED NO GM BULLETINS.

NHTSA ODI 10914443

RANDOM FAILURE OF POWER STEERING SYSTEM. WHILE DRIVING, THE CAR WILL CHIME AND THE MESSAGE "SERVICE POWER STEERING, DRIVE WITH CARE" IS DISPLAYED. AT THIS POINT THE CAR LOSES ALL POWER STEERING FUNCTION AND IS EXTREMELY DIFFICULT TO STEER. THIS HAS HAPPENED ON BOTH CITY STREETS AND MAJOR HIGHWAYS. THIS IS AN EXTREMELY DANGEROUS SYSTEM FAILURE.

NHTSA ODI 10910138

IT STARTED A MONTH AGO ON MY WAY TO AN INTERVIEW I WAS ON THE I 35 HERE IN DALLAS AND THE I WAS DRIVING NORMALLY GOING MPH 60 AND I GET A MESSAGE IN THE DIC TO SERVICE THE POWER STEERING AND I LOST COMPLETE CONTROL OF THE POWER STEERING. AFTER DOING SOME RESEARCH ONLINE THERE SEEMS TO BE A RECALL WITH NUMEROUS SS OWNERS THAT HAVE THE ISSUES. THE THREAD CAN BE FOUND HERE HTTP://WWW.SSFORUMS.COM/FORUM/WARRANTY-SERVICE-ISSUES/25833-POWER-STEERING-FAILURE.HTML . THERE IS A RECALL TO JUST DEGREASE THE CONNECTORS BUT THAT DOESN'T SEEM TO WORK AND PEOPLE ARE REPLACING THE STEERING GEARS WHICH HAVE A RECALL ON ANOTHER VEHICLE WHICH IS THE CAPRICE PPV.

NHTSA ODI 10905599

ON APRIL15, 2015 I TOOK MY 2014 CHEVROLET SS, MILEAGE 6316, TO THE DEALER IN RESPONSE TO FACTORY RECALL 14804. AT THAT TIME THEY APPLIED A DIELECTETIC LUBE TO THE STEERING RACK CONNECTOR AS PER THE RECALL INSTRUCTIONS. THIS WAS TO PREVENT A SUDDEN LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THIS CONDIDTION HAD NOT EVER OCCURED AT THAT TIME. ONE YEAR LATER IN APRIL 2016 THE CAR STARTED EXPERIENCING SUDDEN LOSS OF POWER STEERING AT RANDOM TIMES. THE VEHICLE DRIVERS INFORMATION CENTER STATED "SERVICE POWER STEERING, DRIVE WITH CARE". ALL POWER STEERING ASSIST WAS GONE AND STOPPING AND RESTARTING THE MOTOR WAS THE ONLY WAY TO RESTORE IT, MAYBE FOR A FEW MINUTES, MAYBE FOR THE REST OF THE DAY. THE CAR WAS THEN PARKED IN OUR GARAGE UNTIL MID AUGUST 2016. THE CAR CONTINUED THE SUDDEN LOSS OF POWER STEERING AND I TOOK THE CAR TO THE DEALER ON 9-1-2016. MILEAGE 16031. TOOK A PICTURE OF THE D.I.C. SCREEN AS EVIDENCE OF THE STEERING LOSS. DEALER STATED NO CODES WERE SET AND PERFORMED THE LUBE PROCEDURE UNDER RECALL 14804 AGAIN. I WAS TOLD TO BRING CAR BACK WITH POWER STEERING MALFUNCTIONING. MY CONCERN IS THE LOSS OF POWER STEERING DRAMATICALLY INCREASES THE EFFORT NEEDED TO STEER THE FURTHER THE WHEEL IS TURNED. IF IT WERE TO FAIL ON A CLOVERLEAF INTERSTATE ONRAMP THE EFFORT TO STEER WOULD BE VERY HIGH, COUPLED WITH THE HIGHER SPEEDS, A RECIPE FOR DISASTER. I WOULD LIKE TO HAVE THE STEERING RACK REPLACED. FIRST RECALL REPAIR PROCEDURE DIDN'T FIX THE VEHICLE, SECOND IDENTICAL REPAIR PROCEDURE SURELY WILL NOT. CONCERNS ABOUT THIS CONDITION EXIST IN NHTSA DOCUMENT ID# 10057679.

NHTSA ODI 10904409

POWER STEERING FAILURE

NHTSA ODI 10903278

POWER STEERING FAILURE WHILE DRIVING AND MAKING A TURN.

NHTSA ODI 10893265

ELECTRIC POWER STEERING WENT OUT AND STEERING WHEEL GOT REALLY STIFF. MESSAGE "SERVICE POWER STEERING. DRIVE WITH CARE" APPEARED ON THE CAR'S INSTRUMENT PANEL. VEHICLE WAS COASTING TO A TRAFFIC LIGHT AT ABOUT 20~25 MPH. STOPPED AT THE TRAFFIC LIGHT, TURNED THE CAR OFF AND ON AGAIN AND POWER STEERING WAS WORKING AGAIN.

NHTSA ODI 10888948

ON THE MORNING OF APRIL 18, 2016, I WAS DRIVE DOWN MY STREET ON THE WAY TO WORK. SUDDENLY THE POWER STEERING STOPPED WORKING AND THE FOLLOWING MESSAGE DISPLAYED NEXT TO THE SPEEDOMETER, "SERVICE POWER STEERING DRIVE WITH CARE". I PULLED THE CAR OVER TO THE SIDE OF THE STREET AND TURNED THE CAR OFF AND THEN ON AGAIN. WHEN THE CAR RESTARTED THE POWER STEERING STARTED WORKING AGAIN. I CALLED THE DEALERSHIP ON THE WAY AND THEY ADVISED ME TO BRING MY CAR IN FOR SERVICE. THIS MUST BE A WIDESPREAD ISSUE BECAUSE THE DEALERSHIP IS TELLING ME THE REPLACEMENT PARTS ARE 3-4 WEEKS OUT AND ARE ON NATIONAL BACK ORDER.

NHTSA ODI 10861232

MY CARS POWER STEERING HAS FAILED. THE DEALERSHIP IS PUTTING IN A NEW STEERING GEAR. MY CAR HAD A RECALL DONE ON IT ON 2/15. IT WAS TO LUBE A CONNECTOR. NOW IT HAS FAILED AGAIN. MY CAR HAS THE SAME STEERING GEAR AS A CHEVROLET CAPRICE PPV RECALL #22010. THOSE ARE BEING REPLACED UNDER THE RECALL FREE OF CHARGE AND I HAVE TO PAY FOR MINE BEING FIXED FOR THE SAME EXACT PART.

NHTSA ODI 10855697

THE POWER STEERING FAILED AS I WAS SLOWING DOWN TO TURN INTO A PARKING LOT. SPEED WAS ABOUT 10 MPH. IT BECAME EXTREMELY DIFFICULT TO TURN THE WHEEL. THE DIC DISPLAYED A MESSAGE SAYING "SERVICE POWER STEERING, DRIVE WITH CARE". AFTER RESTARTING THE CAR, THE POWER STEERING HAD RETURNED. I AM HAVING IT TOWED TO THE DEALERSHIP TO AVOID HAVING IT GO OUT AGAIN WHILE DRIVING. THE CAR HAS 22,000 MILES ON IT.

NHTSA ODI 10854523

ELECTRIC POWER STEERING ASSIST QUITS. DRIVING 35 MPH ON A STRAIGHT SECTION OF ROAD ON A CITY STREET ALL OF A SUDDEN IT GOT EXTREMELY HARD TO STEER THE CAR. THIS CAR IS THE SAME PLATFORM AS THE CHEVROLET PPV WHICH HAS A STEERING RECALL BUT THERE IS NO RECALL FOR THE SS SEDAN. GM'S NUMBER FOR THIS RECALL IS 22010.HTTP://WWW.AUTONEWS.COM/ARTICLE/20160329/OEM11/160329842/GM-TO-RECALL-6300-POLICE-CARS-FOR-STEERING-DEFECT.

NHTSA ODI 10854564

POWER STEERING FAILED AGAIN. HAPPENED ORIGINALLY AT 15,000 MILES AND THEN REPAIRED, IT WAS THEN REPAIRED AGAIN UNDER THE RECALL AND NOW IT HAS FAILED AGAIN AT 28,137 MILES. FORTUNATELY I WAS AT A STANDSTILL WHEN THE WARNING CAME ON. THIS IS A SERIOUS ISSUE THAT NEEDS TO BE RECTIFIED WITH MORE THAN "SILICON GREASE" WHICH I WAS TOLD WAS USED ON THE ELECTRICAL CONNECTION.

NHTSA ODI 10807557

WHILE DRIVING AWAY FROM MY HOME LAST NIGHT, THE POWER STEERING FAILED. THE MESSAGE "SERVICE POWER STEERING" WAS DISPLAYED ON THE DIC SCREEN. I WAS STILL ON MY STREET AND ONLY DRIVING 20 MPH. I PULLED OVER AND RESTARTED THE VEHICLE AND THE POWER STEERING CAME BACK ON AND THE SERVICE MESSAGE ON THE DIC CLEARED. I AM FORTUNATE I WASN'T IN A CURVE OR IN THE MIDDLE OF A LANE CHANGE IN THE INTERSTATE.

NHTSA ODI 10762865

THE ELECTRIC POWER STEERING FAILED WHILST DRIVING AT 35MPH ON A STRAIGHT ROAD. THE STEERING WENT HEAVY AND SIMULTANEOUSLY A MESSAGE CAME UP IN THE DRIVERS INFORMATION SCREEN STATING "SERVICE POWER STEERING, DRIVE WITH CARE". AFTER PULLING OFF THE ROAD AND TURNING OFF/RESTARTING THE VEHICLE, THE STEERING ASSISTANCE HAD RETURNED AND THE MESSAGE HAD GONE. THREE HOURS LATER, AS I HAD JUST PARKED THE CAR AND WAS ABOUT TO TURN OFF THE IGNITION, THE SAME HAPPENED AGAIN. WHEN I RETURNED TO THE CAR A HOUR LATER, THE FAULT HAD GONE. FORTUNATELY, IN BOTH SITUATIONS I WAS NOT IN ANY DANGER BUT I COULD IMAGINE THIS BEING A SERIOUS RISK IF I HAD BEEN TRAVELING ON THE HIGHWAY OR DRIVING ON A CURVED ROAD AS THE STEERING BECAME EXTREMELY DIFFICULT TO TURN. *TR

NHTSA ODI 10670750

MY NEW SS WAS MODIFIED WITH HAND CONTROLS. I WAS GOING INTO A TURN AT 50MPH AND MY KNEE GOT CAUGHT BEHIND THE HAND CONTROLS NOT ALLOWING ME TO PUSH MY BRAKES IN GOING AROUND A TURN. I HIT THE CURB TAKING OUT TWO TREES THEN HITTING A THIRD TREE TO BRING THE VEHICLE TO A STOP. THE FRONT END OF MY CAR IS NOW GONE WITH THE RADIATOR PUSHED INTO THE ENGINE. THE VEHICLE IS TOTALED AND NO AIR BAGS DEPLOYED AT ALL. NOT EXACTLY SURE WHEN THE ENGINE CUT OFF BUT WHEN I CAME TO A STOP IT WAS NO LONGER RUNNING AND ONSTAR AUTOMATICALLY CAME ON ASKING IF EVERYONE WAS OK SINCE THE VEHICLE HAD BEEN IN A CRASH. LUCKILY ME AND MY FRIEND RIDING ALONG WERE NOT INJURED. *TR

NHTSA ODI 10663142

WHILE DRIVING THE CAR AROUND A CLOVERLEAF ON-RAMP FOR A HIGHWAY AT 40 MPH THE ELECTRONIC POWER STEERING FAILED. I FEEL VERY LUCKY THAT I MANAGED TO MAINTAIN CONTROL OF THE CAR IN THE INSTANT THE POWER STEERING FAILED AS THIS COULD HAVE RESULTED IN THE CAR CRASHING. *TR

NHTSA ODI 10661277