What 51 owners told NHTSA about the 2014 Chevrolet Ss

Unknown

NHTSA ODI 11636868

The contact owns a 2014 Chevrolet SS. The contact stated while driving approximately 15 MPH, the vehicle made an abnormal sound, and the steering wheel became difficult to turn. The contact stated that the traffic control indicator and the check engine warning lights were illuminated. The "Service Power Steering - Drive with Care" message was displayed on the instrument panel. The contact researched and was made aware of the NHTSA Campaign Number: 19V801000 (Steering); however, the VIN was not included. The vehicle was drivable and was towed to the place of residence. A dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11615981

Lost steering assist while turning left at intersection, steering wheel became very hard to turn. Warning message displayed on dash indicating steering malfunction. Assist returned a few seconds later.

NHTSA ODI 11540478

Lost electric steering. Dealer said that repair had been completed and that it was my responsibility to pay for repair even though there is a recall for this issue.

NHTSA ODI 11521097

Random SRS deployment under normal wet driving conditions

NHTSA ODI 11477699

I was driving on the highway when it was snowing. And my service power steering light came on. And the steering got hard and I was on a curve so I went off the road because I could not control the vehicle since it was so instant. I got out of the center median and drove it home. Come to find out there was a recall for it I don't think it was properly done.

NHTSA ODI 11459571

The contact's client owns a 2014 Chevrolet SS. The contact stated that while his client was driving at various speeds, the power steering assist failed to operate as needed. The contact was not certain if a warning light was illuminated. The contact's client then received a recall notice for NHTSA Campaign Number: 17V382000 (Steering) and the vehicle was taken to the dealer for service. Upon return of the vehicle, the failure persisted, and the vehicle was taken to the independent mechanic. Upon inspection of the vehicle, the contact discovered that the vehicle was not repaired under recall. The contact then notified the manufacturer of the failure and they had offered no assistance. The vehicle had yet to be repaired. The failure mileage was unknown.

NHTSA ODI 11436616

VEHICLE HAS LOSE OF POWER STEERING DURING NORMAL DRIVING CONDITIONS. THE VEHICLES STEERING BECOMES EXTREMELY DIFFICULT AND DANGEROUS TO DRIVE. THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND INSPECTED. THE STEERING GEAR ASSEMBLY REQUIRES REPLACEMENT PER CHEVROLET DEALERSHIP. THE VEHICLE STEERING GEAR ASSEMBLY WAS INSPECTED BEFORE AND WAS NOT REPLACED ON PREVIOUS POWER STEERING RECALL. THE VEHICLE IS NOT LABELED AS PART OF THE CURRENT 2019 AND 2020 CHEVROLET SS RECALLS, ALTHOUGH THE VEHICLE IS HAVING THE EXACT IDENTICAL POWER STEERING PROBLEMS. DEALERSHIP HAS STATED THAT THE REPAIR WILL BE $2800.00. VEHICLE HAS NOT BEEN REPAIRED. THIS CHEVROLET SS AND SHOULD BE ADDED TO RECALL NOTICE THE PRIOR RECALLS DID NOT REPAIR OR FIX THE PROBLEM WITH THE ELECTRIC STEERING ASSEMBLY. I HAVE DRIVEN THIS VEHICLE DURING HIGHWAY DRIVING AND THE POWER STEERING HAS TURNED OFF AND ALMOST CRASHED THE VEHICLE SINCE THIS STEERING PROBLEM BEGAN. VEHICLE IS A 60K MILES ISSUES BEGAN AT 40/50 AND NOW 60 K MILES. STEERING SYSTEM REQUIRES A MAJOR OVERHAUL FOR VEHICLE SAFETY. THIS IS A DANGEROUS VEHICLE TO DRIVE AND CAN NOT BE DRIVEN FARTHER THAN MAYBE 10 MILES. *TR

NHTSA ODI 11325153

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT THE POWER STEERING FAILED. HEALEY CHEVROLET BUICK (5216 NY-17M, NEW HAMPTON, NY 10958, (845) 360-9821) STATED THAT THE FAILURE CODES MATCHED THE UNKNOWN RECALL REPAIRS THAT WERE COMPLETED BY THE PREVIOUS OWNER A YEAR AGO. THE WARRANTY PERIOD FOR THE RECALL REPAIR EXPIRED; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER STATED THAT THE FAILURE CODES DID NOT MATCH UP WITH THE PREVIOUS RECALL REPAIR AND THE CONTACT WOULD HAVE TO PAY. THE MANUFACTURER AND THE DEALER CONTRADICTED EACH OTHER. THE MANUFACTURER OFFER TO PAY FOR 40% OF THE REPAIR COSTS, WHICH WAS ESTIMATED AT $1,800. IN ADDITION, THE CONTACT BELIEVED FREON WAS LEAKING FROM THE AIR CONDITIONER. THE DEALER AND MANUFACTURER REFUSED TO INSPECT THE VEHICLE. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT A CASE MANAGER WOULD CALL BACK. THE FAILURE MILEAGE WAS 48,000.

NHTSA ODI 11219265

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING LOST POWER AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRITAIN CHEVROLET CADILLAC (903-274-4401, LOCATED AT 4495 INTERSTATE HWY 30, GREENVILLE, TX 75402), BUT THE TECHNICIAN WAS UNABLE TO INSPECT THE VEHICLE RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING NEEDED TO BE REPAIRED. THE CONTACT CALLED THE MANUFACTURER, BUT NO ONE ANSWERED THE PHONE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

NHTSA ODI 11195409

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITH DIFFICULTIES TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY TAKEN TO CRONIC CHEVROLET GMC DEALER (2676 N EXPY, GRIFFIN, GA 30223, (888) 809-5032) WHERE IT WAS INSPECTED OF THE STEERING GEAR ASSEMBLY NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

NHTSA ODI 11144217

LOSS OF POWER STEERING WHILE DRIVING IN CITY STREETS

NHTSA ODI 11075266

TL* THE CONTACT OWNS A 2014 CHEVROLET SS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (THOMAS CHEVROLET IN MEDIA, PA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11011949

WHILE DRIVING THE VEHICLE, PULLING OUT OF A PARKING STALL, WE RECEIVED A "SERVICE POWER STEERING, DRIVE WITH CARE" ERROR AND ALL POWER STEERING WAS LOST. EXTREME AMOUNTS OF FORCE WERE NEEDED TO MANUALLY TURN THE STEERING WHEEL FOR A BASIC RIGHT TURN.

NHTSA ODI 11010446

STARTED THE CAR UP AND GOT A WARNING TO: SERVICE POWER STEERING. DRIVE WITH CAUTION. TURNED CAR OFF AND ON THREE TINES BEFORE THE MESSAGE WENT AWAY AND STEERING WAS BACK TO NORMAL. THIS IS THE SECOND TIME MY POWER STEERING HAS FAILED. FIRST FAILURE WAS 09/04/16 WHERE STEERING GEAR WAS REPLACED. IT IS NOW DOING THE SAME THING IT DID WHEN IT FIRST HAPPENED IN 2016. STEERING IS VERY DIFFICULT WITHOUT THE POWER ASSIST.

NHTSA ODI 11005569

ELECTRONIC CONTROL OF THE POWER STEERING INTERMITTENTLY MALFUNCTIONS CAUSING LOSS OF CONTROL OF THE VEHICLE. IT HAS OCCURRED WHILE DRIVING AND WHILE PARKED.

NHTSA ODI 11002448

STOPPED AT A TRAFFIC LIGHT TO MAKE LEFT TURN. ONCE GREEN, WENT TO TURN AND POWER STEERING HAD FAILED. PULLED INTO PARKING LOT, SHUT OFF CAR, RESTARTED AND POWER STEERING WAS RESTORED. HEADED FOR MY HOME, 6-7 MILES, POWER STEERING FAILED AGAIN WHILE MOVING AT LOW (30 MPH) SPEED. GOT HOME, SHUT OFF, RESTARTED, POWER STEERING RESTORED. THIS LASTED A COUPLE DAYS BEFORE POWER STEERING WOULD NOT RESTORE. TOOK VEHICLE TO LOCAL CHEVY DEALER WHICH HAD SERVICED THE VEHICLE IN EARLY 2015 FOR THE POWER STEERING SERVICE BULLETIN. CHEVY REPLACED THE POWER STEERING RACK.

NHTSA ODI 10993459

I TOOK MY 2014 CHEVROLET SS SEDAN TO CHEVROLET SERVICE FOR CUSTOMER SATISFACTION PROGRAM A140804 "ELECTRONIC POWER STEERING LOSS OF POWER ASSIST" ZFAT----FIELD ACTION RECALL 9101225 - N140804 - INSPECT AND LUBRICATE STEERING GEAR CONTROL MODULE CONNECTOR ON 05/07/2015. THE ISSUE HADN'T MADE ITSELF KNOWN AT THIS POINT. THE RESOLUTION WAS THE DEALER WAS TO APPLY DIELECTRIC GREASE TO THE STEERING RACK CONNECTOR TO PREVENT CORROSION, LEADING TO A SUDDEN LOSS OF POWER STEERING. THIS ISSUE HADN'T OCCURRED UNTIL 2017. BUT I HAVE HAD TWO RECENT INSTANCES WHERE THE VEHICLE RANDOMLY LOOSES ALL POWER STEERING AND THE DRIVER INFO CENTER MESSAGE SAYS "SERVICE POWER STEERING, DRIVE WITH CARE". ALL POWER STEERING IS OUT, YOU HAVE TO MUSCLE THE VEHICLE TO THE SHOULDER, TURN THE VEHICLE OFF UNTIL THE "RETAINED ACCESSORY POWER" GOES OUT. RESTARTING THEN "FIXES" THE ISSUE. I TOOK THE CAR TO SERVICE ON 05/18/2017 AND WAS ADVISED THAT THERE WAS NO TRACE OF DIELECTRIC GREASE ON MY ELECTRIC POWER STEERING CONNECTOR. THE GREASE WAS APPLIED DURING THIS VISIT AND I WAS GIVEN MY VEHICLE BACK ON 5/19/2017, ONLY TO HAVE THE ISSUE RECUR THIS MORNING, 06/03/2017. THIS VEHICLE IS UNSAFE TO DRIVE AND THIS REMEDY OBVIOUSLY DOES NOT WORK.

NHTSA ODI 10992987

THIS CAR HAS AN INTERMITTENT, ALBEIT DANGEROUS ISSUE. THE POWER STEERING LOSES ASSIST, WARNING MESSAGE DISPLAYS ON THE DASHBOARD AND THE CAR IS EXTREMELY DIFFICULT TO CONTROL, IF IT HAPPENED DURING FOR EXAMPLE A HIGHWAY OFFRAMP, I WOULD HAVE CRASHED. THIS OCCURS INTERMITTENTLY, WITHOUT ANY PRECIPITATING FACTORS, AND AT RANDOM INTERVALS. IF POSSIBLE AND STOP, AND TURN THE CAR OFF, THE STEERING ASSIST WILL WORK AGAIN AND MESSAGE WILL DISAPPEAR. I HAVE PHOTOGRAPHED THE THE ACTUAL MESSAGE WHILE DRIVING, AT MY OWN GREAT RISK, AT HIGHWAY SPEEDS, AND IT WAS IMPOSSIBLE TO PULL OVER AND CONTROL THE CAR. THE DEALER IS NOT HELPFUL IN THIS REGARD, THEY WILL EITHER DISREGARD IT ENTIRELY STATING 'THEY ALL DO THAT' (!!!) OR 'WE CAN'T DUPLICATE IT, SO WE CANT FIX IT." QUITE FRANKLY THE DEALER RESPONSE SEEMS EXTREMELY BLAISE ABOUT THIS, AS IF IT WAS SOME KIND OF MINOR ISSUE. I BELIEVE THAT THERE WAS A RECALL FOR THIS VERY COMPLAINT, AND I HAD IT PERFORMED, AND THE ISSUE IS STILL PRESENT. I AM BEGINNING TO BE AFRAID TO DRIVE THIS CAR, IN CASE IT HAPPENS AGAIN, AND I CAN'T BRING THE CAR TO A STOP AND/OR SWERVE. THIS IS JUST AS BAD AS IF AN ACCELERATOR WAS STUCK! PLEASE HELP, GM DOES NOT CARE AT ALL, LIVES MAY BE LOST BEFORE THEY WILL DO SOMETHING ABOUT IT, OR THE CAR IS OUTSIDE OF WARRANTY!

NHTSA ODI 10979401

EPS FAILURE WHILE DRIVING. IT WAS VERY HARD TO STEER THE CAR. IT WOULD "RESET" AFTER TURNING OFF THE CAR AND RESTARTING. MY PARTICULAR SS WAS THE FIRST ONE TO EXPERIENCE THE EPS FAILURE. I WOULD NOT FEEL SAFE HAVING MY SPOUSE DRIVING THIS VEHICLE AND HAVING THE EPS RANDOMLY FAIL.

NHTSA ODI 10972321

ELECTRIC POWER STEERING FAILED WHILE DRIVING ON THE HIGHWAY, WARNING DISPLAY APPEARED IN DASH AT TIME POWER STEERING WENT OUT: SERVICE POWER STEERING, DRIVE WITH CARE". CAR WAS VERY DIFFICULT TO MANEUVER ESPECIALLY AT OFF RAMP AND STREET ROADS. GM WILL NOT COVER THIS ISSUE IF OUTSIDE 36K MILES. NUMEROUS OTHER DRIVERS OF THIS MODEL APPEAR TO BE HAVING FAILURES WHILE DRIVING: HTTP://WWW.SSFORUMS.COM/FORUM/WARRANTY-SERVICE-ISSUES/25833-POWER-STEERING-FAILURE-70.HTML". OTHER GM MODELS USING THE SAME STEERING RACK ARE CURRENTLY UNDER RECALL, NOT CHEVY SS.

NHTSA ODI 10971902

IN THE MIDDLE OF DRIVING, IN MOTION CAN BE GOING STRAIGHT OR TURNING, AND MY POWER STEERING CUTS OUT, HAS HAPPENED 3 TIMES. I TURN CAR OFF AND BACK ON AND IT'S OK UNTIL NEXT TIME IT CUTS OUT. HAVE SERVICE APPT ON 4/6/17 BUT HAVE READ THIS HAS HAPPENED TO OTHERS.

NHTSA ODI 10970645

POWER STEERING FAILED WHILE MAKING A RIGHT HAND TURN. VEHICLE BECAME VERY DIFFICULT TO STEER AND WOULD HAVE CAUSED AN ACCIDENT HAD THERE BEEN ONCOMING TRAFFIC. VEHICLE HAD 25,821 MILES AT THE TIME OF THE INCIDENT.

NHTSA ODI 10956052

I WAS DRIVING TO WORK WHEN ALL OF A SUDDEN THE POWER STEERING FAILED COMPLETELY I COULD BARELY EFFECT THE CAR'S DIRECTION AT ALL. BARELY MISSED ANOTHER CAR WITH A LADY AND TWO KIDS. I WAS ABLE TO CREEP INTO A SERVICE CENTER WHERE THEY INSPECTED THE CAR. WHEN THEY RESTARTED THE CAR THE STEERING WORKED FINE. THEY SAID DEFINITELY A CONTROLLER OR ELECTRONIC PART. I AM AFRAID TO DRIVE THE CAR FOR FEAR OF CAUSING AN ACCIDENT. I CONTACTED THE DEALER BUT HE DIDN'T SEEM THAT CONCERNED. I WILL CONTACT AGAIN. I HAVE READ ABOUT THIS ON THE INTERNET THIS AM BUT IT DOESN'T SEEM LIKE THE GOV'T. TO CONCERNED I GUESS WERE ARE GOING TO HAVE TO KILL SOMEONE FIRST.

NHTSA ODI 10954442

STEERING GOES OUT. UPON RESTART TRAVELED OVER 500 MILES UNTIL SERVICE. ONCE SERVICE WAS DONE AT CHEVROLET, WEEKS LATER SAME PROBLEM UPON RESTART DROVE FOR LESS THAN 5 MILES AND SAME ISSUE. NOW RACK AND PINION HAS BEEN REPLACED. FIRST TIME ON STARTING SAW NOTICE IN SCREEN. 2ND AND 3RD HAPPENED WHILE CAR WAS DRIVING. *TR

NHTSA ODI 10948931