What 619 owners told NHTSA about the 2014 Chevrolet Impala Limited

MY IMPALA 2014 WAS MAKING A LOUD NOISE FROM, THE REAR OF THE VEHICLE AS IF IT WAS THE MUFFLER. THE NOISE COULD ONLY BE HEARD WHILE I WAS INSIDE THE VEHICLE. I HAD MY WIFE STAND OUTSIDE WHILE I DROVE THE VEHICLE DOWN OUR STREET AND THE LOUD NOISE COULD NOT BE HEARD OUTSIDE OF THE VEHICLE. WE COULD HEAR THE NOISE ONCE THE VEHICLE REACHED 20 MPH. AFTER GETTING THE MUFFLER CHECKED WE FOUND OUT THE MUFFLER WAS IN GOOD CONDITION., BUT SHORTLY AFTER THE IMPALA STARTED MAKING THE LOUD NOISE WE MADE A LEFT TURN AT A SIGNAL LIGHT AND THE ABS, POWER STEERING, AND STABLITRAK SERVICE LIGHTS CAME ON THE DASHBOARD. THE POWER STEERING HAS GOTTEN INCREASINGLY WORSE SINCE THE SERVICE LIGHT CAME ON.

NHTSA ODI 11048377

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 50 MPH, THE ABS AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED, CAUSING THE STEERING WHEEL TO SEIZE. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE, RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. TWO DAYS LATER, THE STEERING FAILED AND THE WARNING INDICATORS ILLUMINATED AGAIN. THE VEHICLE WAS DRIVEN TO THE LOCAL DEALER (WALKER CHEVROLET, CAROTHERS PKWY, FRANKLIN, TN, 37067) WHILE MANUALLY CONTROLLING THE STEERING WHEEL. THE VEHICLE WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL BEARING FAILED AND THAT THERE WAS NO CONNECTION TO THE POWER STEERING. THE REAR PASSENGER BEARING HUB AND ASSEMBLY WERE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE DEALER REASSURED THE MANUFACTURER THAT THE VEHICLE WAS REPAIRED; HOWEVER, NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,017. *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11047066

WHEN IT RAINS HARD OR AFTER A CAR WASH WATER SEEMS TO ENTER SOMEWHERE NEAR THE DRIVER SIDE FRONT BY THE RADIATOR CAUSING STEAM ON THE LEFT SIDE OF THE FRONT GRILL.. LOOKS LIKE CAR IS OVER HEATING BUT IS NOT... THIS ONLY HAPPENS WHEN THERE IS HEAVY RAIN OR AFTER A CARWASH OR ANY TYPE OF MOISTURE THAT GETS ONLY IN THAT AREA OF THE CAR... I HAVE SEEN THE SAME COMPLAINT ON CHEVY FORUMS...

NHTSA ODI 11039496

ENGINE SHUTS OFF WHILE DRIVING AFTER BATTERY WAS REPLACED

NHTSA ODI 11034779

WHEN STOP TO PARK NOT IN MOTION PUT AUTOMATIC TRANSMISSION IN PARK CAR WILL ROLL LIKE IT IS IN NEUTRAL HAVE USE PARKING BRAKE OR IT CAN ROLL INTO STREET OR OTHER VEHICLE, INTO TRAFFIC OR HIT PEOPLE

NHTSA ODI 11034279

PARKING BRAKE WILL AUTOMATICLY PARTIALLY ENGAGE WITH NO INDICATION CAUSING PADS AND WHEEL CYLINDER TO HEAT UP CAUSING DAMAGE TO WHEEL CYLINDER, ROTOR DIS, BRAKE PADS

NHTSA ODI 11034301

WHEN DRIVING AT LOW SPEEDS OR CORNERING AT STEEP ANGLES THE TRACTION CONTROL ACTIVATES AND WILL ALMOST STOP THE VEHICLE. PREVIOUSLY HAD ISSUE REPAIRED UNDER WARRANTY AND THEY REPLACED A WIRING HARNESS. ISSUE OCCURRED AGAIN. A DEALER SERVICE TECH INFORMED ME THAT THERE IS AN ISSUE WITH WATER GETTING IN THE HARNESSES BUT THERE IS NO RECALL ONLY A TECHNICAL SERVICE BULLETIN. WHERE IT IS A KNOWN ISSUE THAT EFFECTS THE TRACTION CONTROL AND ABS I FEEL THIS BEING A KNOW ISSUE SHOULD BE ADDRESSED THOUGH A RECALL AS THE REPAIR IS EXPENSIVE AND A SAFETY CONCERN.

NHTSA ODI 11034444

TAKATA RECALL" WHEN THE CAR STARTS UP AND IS PUT INTO DRIVE, THERE'S A HARD GRINDING NOICE AROUND FRONT WHEELS. ONCE WE TURN OFF THE TRACTION CONTROL IT STOPS AND DRIVES FINE. IF TRACTION CONTROL IS ON YOU CAN'T TURN THE CAR LEFT OR RIGHT WITHOUT GRINDING

NHTSA ODI 11031626

WHEN DRIVING IN TRAFFIC, MY STABILI TRACK LIGHT SENSOR LIGHT CAME ON AND MY REDUCED ENGINE POWER LIGHT ALSO CAME ON AND COULDN'T ACCELERATE IN TRAFFIC. I TURNED INTO A PARKING LOT AND RESTARTED THE CAR. SAME THING HAPPENED AGAIN. I HAVE ON STAR, REPORTED THE PROBLEM.

NHTSA ODI 11031442

2014 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR AIR CONDITIONER ODOR AFTER COIL REPLACEMENT. *LD UPDATED 09/27/2017*JS

NHTSA ODI 11004490

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE INFOTAINMENT SYSTEM FAILED AND CAUSED THE AIR CONDITIONER, RADIO, NAVIGATION, SPEEDOMETER, AND ONSTAR TO MALFUNCTION. AS A RESULT, THE CONTACT WAS UNABLE TO VIEW THE BACKUP CAMERA. IN ORDER FOR THE INFOTAINMENT SYSTEM TO FUNCTION, THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO JERRY CHEVROLET (1940 E JOPPA RD, BALTIMORE, MD 21234), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE RADIO WAS REPROGRAMMED PREVIOUSLY AT JERRY CHEVROLET DEALER FOR THE SAME FAILURE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER ADVISED THE CONTACT TO WAIT UNTIL HE HEARD SOMETHING FROM THE MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 32,565. ...UPDATED 11/15/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

NHTSA ODI 11022135

I WAS DRIVING ON THE EXPRESSWAY GOING 65 MILES AN HOUR AND SUDDENLY MY CAR WITHOUT WARNING WENT WAY DOWN TO 15 AND CAR WAS SAYING LOSS OF ENGINE POWER I WAS VERY AFRAID I ALSO HAD MY 3 YEAR OLD IN THE CAR WE WERE EARLY REAR ENDED BY I SEMI I PULLED TO THE EMERGENCY LANE AND SHUT THE CAR OFF WAITED 10 MINUTES STARTED IT UP AND ALL LIGHTS WERE OFF THE CAR DROVE FINE FOR 10 O 15 MINUTES AND THEN IT STARTED AGAIN THIS TIME THE POWER NEVER CAME BACK

NHTSA ODI 11018629

I EXPERIENCED LOSS OF POWER STEERING WHILE TURNING THROUGH AN INTERSECTION. TOOK THE VEHICLE TO A DEALERSHIP TO GET A DIAGNOSIS. THE RESULTS WERE THAT THE THERE WAS A LOSS OF COMMUNICATION TO BCM.

NHTSA ODI 11016336

JUNE 2016 AT 20K MILES THE CAR WAS ERRATICALLY SHIFTING AT 30-35 MPH AND HAD A BAD SMELL FROM THE VENTS. I BROUGHT IT TO BONNER CHEVROLET WHO STATED THEY WERE UNABLE TO REPLICATE THE ISSUE AND IT MAY BE DUE TO RUNNING TOO HIGH OF AN OCTANE OF FUEL. THE ISSUE WAS NOT RESOLVED. OCTOBER 2016 I BROUGHT IT BACK TO THE DEALERSHIP FOR THE SAME ISSUE BUT I ALSO NOTICED A SLIGHT TICKING NOISE. A MOTOR MOUNT WAS CHANGED BUT NOTHING WAS DONE ABOUT THE SHIFTING ISSUE OR BAD SMELL. THEY STATED BECAUSE THE CAR WAS NOT GIVING ANY CODES, THERE WAS NOTHING ELSE THEY COULD DO ABOUT IT. AUGUST 13 2017 AT 25 OR 30 MPH WHILE ACCELERATING THE CAR VIOLENTLY JERKED MY SON AND I FORWARD. IT ALSO DID THIS WHILE DOWNSHIFTING. IT CONTINUED TO DO THIS FOR 5 MINUTES UNTIL IT BEGAN TO NO LONGER SHIFT GEARS. THE CHECK ENGINE LIGHT CAME ON. IT GOT TO 4500RPM WHEN I PULLED OVER AND SHUT THE CAR OFF. I TURNED IT BACK ON AFTER A FEW MINUTES BUT THE ISSUE CONTINUED. AFTER ANOTHER 5 MINUTES I GOT HOME. MONDAY 8/14 AFTER ARGUING WITH CHEVY ABOUT TOWING MY CAR SINCE THEY DIDNT WANT TO PICK IT UP UNTIL 8/17, THEY AGREED TO PICK IT UP THAT DAY 8/14. THEY ALSO STATED I WOULD GET A RENTAL AS LONG AS IT WAS DETERMINED THE ISSUE WAS A FAILURE ON BEHALF OF CHEVY AND NOT MYSELF. TUESDAY 8/15 CAME WITH NO UPDATE FROM THE DEALSERSHIP. WEDNESDAY MORNING 8/16 I CALLED FOR AN UPDATE AND WAS INFORMED THE CAR HAD "INTERNAL ENGINE FAILURE". THE SERVICE REP PAUL AT VALLEY CHEVROLET REFUSED TO GIVE ME THE CODE THE CAR WAS GIVING FOR THE INTERNAL ENGINE FAILURE. HE REFUSED TO GIVE ME A RENTAL BECAUSE THE CAR HAS OVER 36K MILES. I INFORMED HIM THIS IS CONFLICTING FROM WHAT I WAS TOLD ON 8/14 BY CUSTOMER SERVICE. HE SAID THAT IF I DID NOT WANT THE CAR FIXED, THAT HE COULD LEAVE MY CAR OUTSIDE. NO CALL BACK YET FROM CUSTOMER SERVICE AS THE RENTAL AND TRANSMISSION REPLACEMENT SHOULD BE COVERED UNDER THE POWERTRAIN WARANTEE.

NHTSA ODI 11015720

AIRBAG SENSOR LIGHT COMES ON. VEHICLE HAS NOT BEEN IN AN ACCIDENT. NO REASON THE AIRBAG SENSOR LIGHT SHOULD BE ON.

NHTSA ODI 11012923

DEALERSHIP COULD NOT FIND PROBLEM WITH TRANSMISSION STALLING OUT ON PULLING OUT. NOW WITH WARRANTY LAPSED TRANSMISSION SOLENOID IS BAD. $1300 TO REPAIR

NHTSA ODI 11005983

POSSIBLE ACTUATOR ISSUE. MYSELF, ALONG WITH 3 OTHER PEOPLE, WHO HAS DIFFERENT MODELS.OF THE CHEVY IMPALA, HAVE ALL EXPERIENCED A CONSTANT CLICKING BEHIND THE PASSENGER DASHBOARD. IT CLICKS NONSTOP EVEN WHILE THE CAR IS OFF. THE ONLY TIME IT STOPS IS WHEN THE AIR CONDITIONING IS ON. IT CLICKS WHILE THE CAR IS PARKED AND TURNED OFF.

NHTSA ODI 11003556

THE KEY IS STUCK IN THE IGNITION. YOU CAN TURN IT FORWARD BUT IT WILL NOT COME OUT AND THE CAR WILL NOT START. YOU CAN'T PUT THE CAR IN NEUTRAL TO HAVE IT TOWED. THERE HAVE BEEN SEVERAL RECALLS RELATED TO THIS ISSUE FOR GM CARS.

NHTSA ODI 11003724

THE REAR VIEW MIRROR FELL OFF THE WINDSHIELD WHILE DRIVING DOWN CITY STREET AT 25 MILES PER HOUR. AFTER FIRST SEEKING HELP AT THE LOCAL AUTO GLASS DEALER WHO TOLD US THEY COULD NOT FIX WE WENT TO THE DEALERSHIP. THE DEALERSHIP TOLD US THE WINDSHIELD HAS TO BE REPLACED TO FIX THE PROBLEM. THIS IS BASED ON A BULLETIN TO THEM FROM THE CHEVY FACTORY. THE NEW WINDSHIELD WILL TAKE SEVERAL DAYS TO ARRIVE MEANWHILE THE CAR WILL HAVE TO BE DRIVEN FOR AT LEAST A WEEK WITHOUT A REAR VIEW MIRROR UNTIL EVERYTHING CAN BE REINSTALLED. BECAUSE THIS VEHICLES CAMERAS AND SENSORS ARE THERE AS WELL THEUBALL HAVE TO BE RECALIBRATED ONCE THEY ARE REINSTALLED AS WELL. THE WINDSHIELD ALONE COSTS $570, THERE WILL BE LABOR FOR ALL OF THE AFOREMENTIONED ON TOP OF THAT. THE MAIN CONCERN IS THE SAFETY OF DRIVING FOR A WEEK WITHOUT PROPER SAFETY EQUIPMENT DUE TO THE FACTORY DEFECT. THE CHEVY FACTORY BULLETIN THE DEALERSHIP GAVE US LISTS 18 DIFFERENT BUICK, CADILLAC, CHEVY, AND GMC MODELS RANGING FROM 2013-2016 WITH THIS SAME PROBLEM. THE BULLETIN NUMBER IS #PI1187C. WE BELIEVE THERE SHOULD BE A RECALL ON THESE VEHICLES FOR THEM TO FIX THIS PROBLEM. IT'S VERY POOR DESIGN FOR A MIRROR TO FALL OFF A 3 YEAR OLD CAR AND REQUIRING IT TO NEED A WINDSHIELD REPLACED TO FIX, CAUSES A SAFETY ISSUE FOR PEOPLE WHO HAVE TO COORDINATE THIS, NOT TO MENTION THE COSTS INVOLVED!

NHTSA ODI 11003167

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ELECTRONIC PARKING BRAKE INDICATOR ILLUMINATED. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TWICE TO STOP THE VEHICLE. THE CONTACT HEARD AN ABNORMAL NOISE IN THE REAR OF THE VEHICLE AFTER THE INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT NOTIFIED AN UNKNOWN LOCAL DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,970.

NHTSA ODI 10991539

DRIVING UNDER NORMAL HIGHWAY CONDITIONS THE POWER STEERING SUDDENLY STOPPED FUNCTIONING AND THE "SERVICE POWER STEERING" "SERVICE STABILITITRACK" MESSAGE DISPLAYED ON THE DASH, ABS, AND STABILITRAK LIGHTS ALL COMING ON. CAR IS STARTING TO BECOME HARD TO TURN. I PULLED THE VEHICLE OFF AT THE NEXT EXIT AND I CALLED GM ROADSIDE ASSISTANCE AND AFTER WAITING ABOUT 15 MINUTES I STARTED THE CAR BACK THE POWER STEERING FAILED. THIS MAKING THE VEHICLE UNSAFE TO DRIVE.

NHTSA ODI 10991124

WHILE DRIVING, STEERING BECOMES STIFF AND POWER STEERING FAILED. UNABLE TO TURN STEERING IN DESIRED DIRECTIONS. MECHANIC DETERMINED BAD STEERING RACK DUE TO SOME COMPONENT WITHIN THE RACK WHICH CANNOT BE REPLACED EXCEPT THE ENTIRE RACK IS REPLACED. ON ONE OCCASION WHEN THE STEERING FAILED, THE VEHICLE WAS MOVING ON THE HIGHWAY, AND ON THE SECOND AND FINAL OCCASION, THE DRIVER PARKED THE VEHICLE AND WHEN SHE RETURNED THE STEERING FAILED.

NHTSA ODI 10984565

REAR VIEW MIRROR DETACHED FROM WINDOW. IT WAS STATIONARY.

NHTSA ODI 10979680

POWER STEERING, ABS, AND STABILITRAK LIGHTS ALL COMING ON. ONLY 40,000 MILES ON THE CAR. CAR IS STARTING TO BECOME HARD TO TURN. STARTED WHILE I WAS DRIVING AND WENT THROUGH A LARGE PUDDLE OF WATER.

NHTSA ODI 10971048

WHILE DRIVING ON THE EXPRESSWAY MY SUNROOF SHATTERED INTO PIECES.

NHTSA ODI 10970478