What 619 owners told NHTSA about the 2014 Chevrolet Impala Limited

WHILE DRIVING VEHICLE ON INTERSTATE AFTER WORK A BURNING SMELL WAS NOTICED FOLLOWED BY THE STABILITRAK, ABS AND SERVICE POWER STEERING LIGHTS CAME ON, WHICH MADE THE VEHICLE VERY HARD TO TURN. TOOK VEHICLE TO A CHEVROLET DEALERSHIP BELIEVING IT WAS A RECALL DUE TO RESEARCH ONLINE, SERVICE DEPARTMENT STATED THE RECALL WAS FIXED SO THEY REPROGRAMMED IT. UPON LEAVING THE DEALERSHIP, THE BRAKES WERE GRINDING AND ALL THE LIGHTS CAME BACK ON. TOOK BACK TO SERVICE AND IT'S TAKEN 3 DAYS FOR THEM TO TRY AND FIGURE OUT WHAT IS WRONG. THEY'VE NOW DECIDED IT NEEDS A NEW STEERING GEAR. I'VE RESEARCHED OTHER 2014 IMPALAS HAVING A RECALL ON STEERING GEARS BUT THIS VEHICLE IS NOT LISTED? HOW IS THAT? I FEEL IT NEEDS TO BE RECALLED AND FIXED SINCE THERE'S BEEN PREVIOUS RECALLS REGARDING THE WHOLE ELECTRICAL STEERING SYSTEM, STEERING MODULES, AND STEERING GEARS. THE SERVICE DEPARTMENT IS SAYING IT IS GOING TO BE $2,800 TO FIX.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING WARNING MESSAGE DISPLAYED AND THE AUDIBLE CHIME ACTIVATED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO BALLAS BUICK (5715 WEST CENTRAL AVE, TOLEDO, OH) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING GEAR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 48,000.

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TAKATA INFLATORS. MY AIR BAG WILL NOT DEPLOY AT ALL.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL FOR THE TAIL LIGHT GASKETS, WHICH WAS REPAIRED IN 2014. FOUR YEARS LATER, WHILE OPENING THE TRUNK, THE CONTACT NOTICED THAT WATER HAD BUILT UP BY THE SPARE TIRE AND MOLD WAS FORMING ON BOTH SIDES OF THE TRUNK. THE DEALER (CENTENNIAL CHEVROLET, 5209 PITTSBURGH RD, UNIONTOWN, PA 15401) WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 66,000.

NHTSA ODI 11079207

I WAS DRIVING ON THE INTERSTATE AT APPROX 70 MPH WHEN THE POWER STEERING QUIT WORKING. TWO WARNING MESSAGES CAME ON STATING THAT THE "POWER STEERING NEEDED TO BE SERVICED", THE "STABILITRACK NEEDED TO BE SERVICED" AND THE ABS WARNING LIGHT CAME ON. THE CAR BECAME DIFFICULT TO STEER. I HAD MY SON AND A NEIGHBOR'S CHILD IN THE CAR WITH ME. IT WAS NOT A SAFE CONDITION.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT TURNED THE VEHICLE AROUND AND DROVE HOME. THE VEHICLE WAS TAKEN TO BOYD CHEVROLET CADILLAC BUICK (1875 SPARTANBURG HWY, HENDERSONVILLE, NC 28792) WHERE IT WAS DIAGNOSED THAT IT NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER INFORMED THE CONTACT THAT THE WARRANTY HAD EXPIRED AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 23,729.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE REAR WINDSHIELD EXPLODED WITHOUT IMPACT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

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ELECTRICAL FAILURES. I EXPERIENCED A FAILURE IN MY STABILITRAK, POWER STEERING AND ABS SYSTEM ON MY 2014 CHEVY IMPALA 2LT. THIS CAUSED MY VEHICLE TO LOSE POWER STEERING, AND ABS BRAKE CONTROL, WHICH WHILE DRIVING ON A RAINY SURFACE (IN MA TODAY 3/2 THE WEATHER WAS INSANE) WAS NOT REASSURING. I HAVE READ NUMEROUS REPORTS OF OTHER PEOPLE EXPERIENCING THIS ISSUE AS WELL. CHEVY SEEMS TO HAVE ARE RECALL OPEN FOR POWER STEERING, BUT MY VIN SUPPOSEDLY IS NOT IMPACTED DESPITE ME HAVING A POWER STEERING FAILURE. MANY, MANY ELECTRICAL ISSUES WITH THIS CAR HAVE BEEN REPORTED, AND YET CHEVY DOES NOTHING TO CORRECT THIS CLEAR SAFETY CONCERN. THANKFULLY THE POWER STEERING SYSTEM ONLY PARTIALLY REDUCED ITSELF, AND DIDN'T COMPLETELY FAIL OR ELSE WHO KNOWS WHAT WOULD HAVE HAPPENED. VERY DANGEROUS AND DISAPPOINTING THAT NOTHING IS BEING DONE TO PROTECT PEOPLE.

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THIS CAR HAS BEEN A LEMON SINCE WE OWNED IT. FIRST THE ELECTRICAL SYSTEM SHUT DOWN (WHILE WE WERE DRIVING AT 70 MPH), THEN THE WHEEL BARRINGS NEEDED REPLACING AT 60,000 MILES, AND NOW THE SOLENOID HAS GONE BAD PREVENTING THE CAR FROM SHIFTING.

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ABS AND STABILITY CONTROL LIGHTS CAME ON 3DAYS AGO

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MY 2014 CHEVY IMPALA HAS A POWER STEERING ASSIST PROBLEM. ON ONE OCCASION WHILE DRIVING, THE VEHICLE LOST POWER STEERING ASSIST AND IT WAS HARD TO CONTROL. WHEN I FINALLY MANAGED TO DRIVE IN A GAS STATION, PARKED FOR A WHILE, THE PROBLEM WENT AWAY. AFTER LESS THAN A MONTH, THE SAME PROBLEM OCCUR WHEN I HAD GONE TO MY DAUGHTER'S DAYCARE TO PICK HER UP. I PARKED THE VEHICLE IN THE PARKING LOT, WENT IN THE CLASS TO PICK UP MY DAUGHTER AND WHEN I RETURNED TO THE VEHICLE MY POWER STEERING ASSIST WAS GONE. IT HAS BEEN ALMOST A YEAR SINCE I PARKED THE VEHICLE WAITING FOR A RECALL BUT IT HAS NOT HAPPENED. THE COST OF REPAIR IS SO EXPENSIVE FOR A CAR WITH ONLY ABOUT 40,000 MILES ON IT. I SURELY DESERVE A RECALL FOR THIS PROBLEM ASAP.

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WHILE DRIVING, THE POWER STEERING, ABS AND STABIITRAK ALL BECAME NONFUNCTIONAL AND THE PROBLEM HAS PERSISTED FOR ABOUT A WEEK FOLLOWING THE ONSET. THIS OCCURRED WHILE DRIVING IN A STRAIGHT LINE, WITH NO TURNING INVOLVED.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. DURING RAINY WEATHER CONDITIONS, WATER LEAKED INTO THE TRUNK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

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WARNING INDICATOR LIGHTS BEGAN FLASHING ON THE DASH AND WARNING LIGHTS IN THE MIRRORS FLASHED RANDOMLY. GM DEALER SAID IT WAS A SENSOR THAT WATER HAD LEAKED IN AND CORRODED INSIDE. SAID IT WAS SAFE TO DRIVE AND WOULD TAKE A WEEK TO GET THE PART. THE NEXT DAY IT SHUT OFF AFTER ABOUT ONE MINUTE WHEN STARTED WITH THE REMOTE START. WHEN DRIVING ON THE STREET MORE INDICATOR WARNINGS CAME ON: AIRBAG, TRACTION CONTROL, PARKING BRAKE, ETC.; THE A/C CAME ON BY ITSELF; THE HEADLIGHTS, HEATER, AND TURN SIGNALS STOPPED WORKING. STOPPED THE CAR AND SHUT IT OFF FOR ABOUT AN HOUR. AFTER STARTING IT WITH THE KEY AND RUNNING IT FOR ABOUT 3 MINUTES, IT SHUT ITSELF OFF. ONCE STARTED AGAIN, WOULD ONLY MOVE ABOUT A FOOT AND THEN STOPPED SHARPLY, LIKE THE BRAKES HAD BEEN SLAMMED ON. DID THIS SEVERAL TIMES. PARKED IT AGAIN AND HAD IT TOWED TO THE DEALER. THEY STILL SAY IT'S THE SENSOR PROBLEM AND WILL BE $1200 TO FIX. THEY DID NOT INVESTIGATE THE ISSUE FURTHER ALTHOUGH IT IS CLEARLY A SAFETY PROBLEM.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING, ALL THE WARNING INDICATORS ILLUMINATED, THE SPEEDOMETER FAILED, AND ALL THE FUNCTIONS OF THE AIR CONDITIONING UNIT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER (SARCHIONE CHEVROLET, 1572 OH-44, RANDOLPH, OH 44265) WHERE IT WAS DIAGNOSED THAT THE OBJ SENSORS AND WIRING HARNESS FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 49,700. *TT *TR

NHTSA ODI 11067025

ON THE MORNING OF MONDAY JANUARY 29, 2018, I WAS DRIVING IN A SCHOOL ZONE AT 20MPH AND ALL OF A SUDDEN I HEAR A POP SO LOUD THAT IT SOUNDED LIKE A GUN SHOT. I LOOK BACK THROUGH THE REAR VIEW MIRROR AND THE BACK GLASS IS COMPLETELY SHATTERED! THERE WERE NO CARS BEHIND ME OR BESIDE ME AS THERE WAS NO TRAFFIC IT'S HIGHLY UNLIKELY SOMETHING HIT THE GLASS. I HAD JUST DROPPED OFF MY KIDS AT SCHOOL AND THEY COULD HAVE BEEN STILL IN THE BACK SEAT WHEN THIS HAPPENED AND IT COULD HAVE BEEN MUCH WORSE. THIS SEEMS TO ME TO BE A DEFECT IN THE WINDOW OR DEFROSTER.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE OPERATING THE VEHICLE, THE MESSAGE "SERVICE POWER STEERING AND STABILIZING TRACK" DISPLAYED AND THE POWER STEERING MALFUNCTIONED, WHICH CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS SERVICED FOR THE SAME FAILURE ON JANUARY 19, 2018 BY AN INDEPENDENT MECHANIC WHO REPLACED THE STEERING SENSOR, BUT THE FAILURE RECURRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 39,000.

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POWER STEERING WENT OUT WHILE I WAS DRIVING.

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I WAS PULLING INTO A PARKING SPACE HAD MY FOOT ON THE BRAKE AND THE CAR ACCELERATED QUICKLY. EVEN WITH MY FOOT ON THE BRAKE I COULDN'T STOP IT. THE CAR SLAMMED INTO A STONE PILLAR.

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MADE RH TURN AND CAR STALLED AND JERKED STRUGGLING TO MOVE. CAR RECOVERED BUT WAS HAVING PROBLEMS. MADE LH TURN AND SEVICE WARNING "STABILITRACK" CAME ON WITH "LOSS OF ENGINE POWER" AS WELL AS THE CHECK ENGINE LIGHT AND TRACTION CONTROL AND STABILITRACK LIGHTS CAME ON. BARELY ABLE TO GET CAR MOVING. WAS ABLE TO GET CAR MOVING BUT HAD TO DRIVE WITH FLASHERS ON DUE TO THE JERKYNESS OF THE ENGINE LOOSING POWER. GOT CAR TO HOME APPROX 1.5 MILES. NOTICED GRINDING NOISE COMING FROM UNDER CAR. AND ALMOST NO POWER TRYING TO GET CAR IN THE DRIVE WAY. VERY DANGEROUS SITUATION. THIS HAPPENED WHEN CAR WAS TRAVELING AT SPEEDS OF ZERO TO 40 MPH.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE HEADLIGHTS TURNED OFF AND ON. THE CONTACT MADE AN APPOINTMENT WITH MIKE SMITH BUICK GMC (6014 S TRANSIT RD, LOCKPORT, NY 14094, (716) 625-8235) FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED LAST YEAR. THE DEALER DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE, AND THE WIRES WERE BURNT AND CORRODED. THE CONTACT STATED THAT THE ELECTRICAL WIRING HARNESS WAS REPLACED. THE MANUFACTURER WAS NOTIFIED BY A LETTER THAT WAS MAILED BY THE CONTACT, BUT NO RESPONSE WAS RECEIVED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

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I'VE HAD AN ISSUE WITH MY 2014 CHEVY IMPALA LTZ GETTING LOCKED UP WHEN TURNING THE STEERING WHEEL. THIS STARTED A FEW MONTHS AGO, I TOOK IT TO THE DEALERSHIP BUT THEY WERE UNABLE TO RECREATE THE PROBLEM. THE FIRST INCIDENT OCCURED 09/2017, I WAS DRIVING ON THE HIGHWAY GOING 60 MPH, UPON SWITCHING LANES IT FELT LIKE THE STEERING WHEEL JAMMED AND LOCKED FOR A SECOND AND THE ELECTRICAL POWER WENT OUT ON THE RADIO AND DASH. THE ALERTS THEN SAID "POWER STEERING DRIVE WITH CARE' & "FRONT CAMERA' OR SOMETHING TO THAT EFFECT. THIS HAS HAPPENED VARIOUS TIMES SINCE ON CITY STREETS, ANOTHER MESSAGE I'VE SEEN HAS SAID SOMETHING ABOUT STABILITRAK. THE MOST RECENT EPISODE OCCURED ON 12/25/2017. I WAS DRIVING ON A CITY STREET AND TURNED RIGHT AND THE STEERING WHEEL JAMMED AND THE RADIO WENT OUT AND THE SAME MESSAGES CAME UP, I TOOK A VIDEO THIS TIME SO THAT THE DEALERSHIP CAN SEE WHAT THE ISSUE IS. I FOUND THAT THERE IS A RECALL ON OTHER 2014 CHEVY IMPALAS FOR SIMILAR ISSUES WITH POWER STEERING BUT WHEN SEARCHING UNDER MY VIN NUMBER THERE IS NO RECALL ON MY CAR BUT I FEEL AS THOUGH THIS IS A MISTAKE AND MY CAR SHOULD BE RECALLED FOR THIS ISSUE. THIS IS A BIG SAFETY ISSUE AND A BIG CONCERN TO ME AS I HAVE TWO SMALL CHILDREN AND ALMOST CRASHED WHILE ON THE FREEWAY DUE TO THIS ISSUE. LUCKILY THE OTHER TIMES THIS HAS OCCURED I WAS ON CITY STREETS NOT DRIVING AT A HIGH SPEED BUT REGARDLESS IT IS STILL A SAFETY HAZARD.

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POWER STEERING VERY HARD TO TURN, SEEMS TO STICK WHEN TURNED ALL THE WAY LEFT OR RIGHT, MECHANIC SAID RACK (?) AND POWER STEERING PUMP NEED TO BE REPLACED. MAKES NOISES AND LEAKS POWER STEERING FLUID

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD ROARING NOISE WAS HEARD, THE ENGINE VIBRATED, AND WHEN DEPRESSING THE ON-STAR BUTTON A CLANKING METAL NOISE WAS HEARD UNDER THE VEHICLE. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO RINCON CHEVROLET INC. LOCATED AT 5480 GA HIGHWAY 21 S, RINCON, GA 31326 WHERE IT WAS DIAGNOSED WITH A CRANK VALVE FAILURE, WHICH WAS ALLOWING TO MUCH AIR INTO THE ENGINE. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED DUE TO THE DEALER WAS WAITING THE CRANK VALVE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.

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TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR BACK UP CAMERA FAILED. THE CONTACT STATED DUE TO THEIR HEIGHT THAT IT IS MORE DIFFICULT OUT THE REAR WINDOW. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE COLONIAL SOUTH CHEVROLET DEALER LOCATED AT 361 STATE RD, NORTH DARTHMOUTH, MA PERFORMED AN UNKNOWN REPAIR RELATED TO THE FAILURE HOWEVER THE FAILURE REOCCURED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE MILEGE WAS 37,000. *BF CONSUMER STATED THE ELECTRICAL FAILURE WAS FOUND TO BE RELATED TO MOLD FORMED NEAR THE AMP IN THE TRUNK WHICH WAS CAUSED BY A WATER LEAK IN REAR PASSENGER LIGHT. THIS LEAK WAS UNKNOWN AND MUST HAVE HAPPENED WHILE UNDER WARRANTY AND HAD TO BE A MANUFACTURER DEFECT. UPDATED 8/23/18*JB

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