What 630 owners told NHTSA about the 2014 Chevrolet Impala Eco Eassist

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE AT STOP, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE AND DROVE OFF. THE AIR BAGS DID NOT DEPLOY, EVEN THOUGH THE OTHER VEHICLE WAS DRIVING ABOUT 50 MPH. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES, INCLUDING LOWER BACK, CHEST AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS DAMAGED AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TOTALED. THE DEALER AND THE MANUFACTURER WERE NOT CALLED. THE FAILURE MILEAGE WAS APPROXIMATELY 88,423.

NHTSA ODI 11341873

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149), WAS CONTACTED AND INFORMED OF THE FAILURE. AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

NHTSA ODI 11341619

THE GASKET ON A REAR LIGHT DETERIORATED CAUSING A LEAK IN THE TRUNK OF THE CAR. FIRST ADDRESSED IT WITH THE DEALERSHIP IN THE FALL OF 2019. THEY SAID THEY COULDN'T FIND ANYTHING. HAPPENED AGAIN AS COVID BEGAN. WHEN THE DEALERSHIP WAS ABLE, THEY TRIED TO REPAIR THE CAR AND TO REMOVE THE MOLD THAT HAD GROWN & DID AN IONIZING TREATMENT. THEY SAID IT DIDN'T WORK. ASKED US TO CONTACT CHEVY CUSTOMER SERVICE. WE'VE BEEN WAITING SINCE MAY 8 FOR RESOLUTION TO THE MOLD ISSUE. THE CAR IS NOW BEYOND REPAIR. WE'VE SENT NUMEROUS EMAILS AND CALLED REPEATEDLY. THEY'VE ASSURED US THAT THEY WOULD GET BACK TO US BY THIS PAST MONDAY, JULY 20 AND THEY HAVE NOT. DUE TO THE MOLD, THE CAR IS UNSAFE TO DRIVE. THEY HAVE YET TO SEND SOMEONE TO THE DEALERSHIP TO EVEN LOOK AT THE CAR. THE OWNER OF THIS CAR IS AN 88 YEAR OLD MAN WITH STAGE 4 CANCER AND IS FIGHTING KIDNEY FAILURE. HE NEEDS THIS CAR FOR APPOINTMENTS AND TREATMENTS. CHEVY IS AWARE OF THIS. WE NEED HELP, PLEASE.

NHTSA ODI 11340963

AROUND 3 YEARS AGO. 3 PARTS THE LANE DEPARTURE MODULES CONTROL ARE THE BLIND SPOT SENSORS, REAR BACKUP SENSORS AND A FRONT CAMERA. MY LANE DEPARTURE MODULES GOT WET AND MESSED UP MY CAR WHERE THERE WERE MANY THINGS GOING WRONG. WHILE I WAS DRIVING MY CAR SAID THE AIR BAG WENT OFF, THEFT WAS DETECTED, BLOWER FAN & TEMP CONTROLS WHERE GOING ON AND OFF WHILE I WAS DRIVING. 2 YEARS AGO GM AGREED TO REPLACE THE MODULES. THE DEALERSHIP SAID THEY WERE HAVING PROBLEMS WITH THE PROGRAMMING OF THE MODULES. THEY FINALLY GOT THEM TO PROGRAM. THE DAY I PICKED UP MY CAR I NOTICED ISSUES WITH THE SENSOR SYSTEM. THEY SAID TO DRIVE IT. I TOOK IT AND THE PROBLEM GOT WORSE. WITH THE BLIND SPOT SENSOR, ON THE PASSENGER SIDE GOES ON AND OFF ALL THE TIME, I HAVE PICTURES AND VIDEOS SHOWING WHERE I AM DRIVING WITH NO VEHICLE NEXT TO ME AT ALL WITH THE LIGHT FOR THE SENSOR SHINING BRIGHT. THE REAR BACKUP SENSOR DOES NOT WARM ME, LAST WEEK I DID NOT SEE A GARBAGE CAN BEHIND ME BECAUSE IT WAS LOWER THAN MY TRUNK AND I HIT THE CAN AND BROKE MY TAIL LIGHT. THE FRONT SENSOR THAT TELLS ME I AM GOING TO FAST FOR THE CAR IN FRONT OF ME GOES ON RANDOMLY WHEN THE CAR IN FRONT OF ME IS MORE THAN 100 FEET OR NO CAR AT ALL. I HAVE TAKING MY CAR TO 3 DEALERSHIPS 4 TIMES. ALL THE DEANSHIP'S SAY THEY CAN'T FIX IT BECAUSE THEY DON'T GET A CODE. THERE IS NO CODE FOR THIS, NOT TO MENTION WHEN MY LANE DEPARTURE MODULES FAILED THERE WAS NO CODE FOR IT, THEY JUST STOPPED WORKING. THEY SAY IT IS UNDIAGNOSEABLE. GM SAW THE PICTURES AND VIDEOS AND ARE NOW SAYING THERE IS NOTHING WRONG WITH THE SYSTEM WITHOUT LOOKING AT THE CAR JUST THE PICTURES AND VIDEOS. HOW CAN THEY SAY NOTHING IS WRONG WHEN YOU SEE IN THE VIDEOS THE LIGHT IS ON AND NO CAR IS NEXT TO ME? HOW DO I LET MY 15-YEAR-OLD DAUGHTER DRIVE THIS CAR WITH A LIGHT ON WHEN NO ONE IS THERE? PLEASE HELP ME! THE SAFETY AND SECURITY SYSTEM IS NOT SAFE AT ALL.

NHTSA ODI 11340416

WHEN TURNING LEFT, THERE IS A GRINDING NOISE COMING FROM THE LEFT FRONT WHEEL. THIS GRINDING NOISE WILL ALSO TURN ON THE 'SERVICE STABILITRAK' AND 'SERVICE ABS' LIGHTS. THESE COME ON INTERMITTENTLY. I HAVE HAD SEVERAL SHOPS INCLUDING DEALERSHIPS LOOK AT IT AND ARE UNABLE TO FIX IT. I HAVE READ HUNDREDS OF OTHER FOLKS ARE HAVING THIS SAME ISSUE WITH THE SAME BODY STYLE FOR THE YEARS. IT IS TIME FOR GM AND CHEVROLET TO FIND A SOLUTION AND RECALL IT.

NHTSA ODI 11340518

2014 IMPALA LTZ HELLO ALL I AM HAVING A HARD TIME FINDING ANY INFO2 TO HELP MY ISSUE. THE SUNROOF SHADE TO MY IMPALA HAS CAME OFF ON ONE SIDE OF THE TRACK. IT IS HELD ON BY GLUE AND APPEARS LIKE NOTHING ELSE. DEALERSHIPS ARE NO HELP AND ONLY WANT TO SELL YOU MORE ON TOP OF YOUR ISSUE. I TRUELY BELIEVE WHOLE HEARTEDLY THAT THIS SHOULD NOT BE HAPPENING TO AN IMPALA WITH LESS THAN 58K ON IT. I HARDLY EVER USE THE SUN ROOF LUCKILY OR IT WOULD HAVE HAPPENED SOONER. I TAKE THE BEST CARE OF THIS VEHICLE THAT I CAN. PLEASE HELP MYSELF AND ALL THE OTHERS DEALING WITH THIS ISSUE. TAKING APART THE WHOLE INTERIOR OF THE VEHICLE AND PAY 2,000 TO REPAIR A PAPER SHADE AND RE GLUE IT TO THE TRACK DOESNT SEEM FAIR. IM NOT SURE HOW MANY OF THESE WE CAN SEND INDIVIDUALLY BUT PURCHASED THIS VEHICLE DEC OF LAST YEAR. IT WAS BOUGHT NEW FROM THE PREVIOUS OWNER. WHEN DRIVING THE VEHICLE I HAVE ALWAYS FELT SOMETHING WRONG WITH THE TRANSMISSION ALSO. I UNDERSTAND ITS A NEW DESIGN BUT THE VERY HARD SHIFTS INTO DRIVE AND JERKING INTO GEAR ON THE HIGHWAY MADE ME TAKE IT IN. AGAIN DEALERSHIPS ARE NO HELP. THEY WILL NOT TAKE THE TIME TO HELP YOU AND ONLY PUSH YOU TO THE SIDE. THE BEHICLE WAS UNDER WARRENTY WHEN I WENT IN LAST YEAR. IM NOT SURE ABOUT NOW. MY VEHICLE LITTERALLY ONLY HAS 574056 MILES ON IT. I TRAVEL FOR WORK AND IT IS KEPT IN STORAGE 90% OF THE TIME. PLEASE HELP

NHTSA ODI 11339231

STARTED CAR WARNING CAME UP POWERSTEERING ISSUE THE POWER STEERING DID NOT WORK. SHUT CAR OFF LET SET FOR 15 MINUTES AND IT WORKED AT THAT TIME. I DROVE A SHORT DISTANCE TO CHECK, SHUT CAR OFF AND IT DID THE SAME THING SAME WARNING. SHUT OFF AND WAITED 15 MINUTES AGAIN AND IT WORKED. IT IS NOW PARKED SCARED TO DRIVE AFRAID IT WILL POWER STEERING WILL STOP WORKING WHILE DRIVING.

NHTSA ODI 11338303

BLIND SPOT LIGHT DOES NOT TURN OFF RADIO POWERS ON AND OFF HEADLIGHTS FLASH ON AND OFF INTERIOR LIGHTS FLASH ON AND OFF VEHICLE WILL NOT TURN START

NHTSA ODI 11331928

VEHICLE IS IDLING HARD ON START UPS AND SHUTTING OFF WHEN BRAKE. RESTARTS BUT WILL SHUT OFF AGAIN WHEN I BRAKE.

NHTSA ODI 11329861

RECURRING PROBLEMS WITH SIDE DETECTION SYSTEM COMPONENTS. *TR

NHTSA ODI 11329527

ALL MY SIDE SENSORS ARE FAILING AND CAUSING MY INFO SYSTEM TO TURN OFF. ALSO NOTICED SMOKE COMING FROM ONE OF THE SENSORS. THESE EVENTS OCCUR WHEN THE CAR IS STARTED UP. *TR

NHTSA ODI 11328861

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE ABS WARNING LIGHT AND THE STABILITY TRAC WARNING LIGHT ILLUMINATED. THE CONTACT CALLED WHALEN CHEVROLET INC (1258 NY-29, GREENWICH, NY 12834, (518) 692-2241) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.

NHTSA ODI 11328866

TOOK MY VEHICLE IN FOR ITS REGULAR OIL CHANGE. A FEW DAYS LATER, THE CAR STARTED DRIVING FUNNY. I NOTICE THAT WHEN I WENT TO ACCELERATE THAT THE VEHICLE STARTED SHAKING. AFTER IT HAPPENED A FEW MORE TIMES WITHIN THAT SAME WEEK, MY CHECK ENGINE LIGHT CAME ON. I DECIDED TO TAKE IT BACK TO THE CHEVY DEALERSHIP WHERE I HAD THE OIL CHANGE, NOT BEFORE CALLING THE SERVICE DEPT. SEVERAL TIME IN THE WEEK TO VOICE MY CONCERNS. I WAS TOLD TO BRING THE VEHICLE IN AND HAVE THEM CHECK MY OIL LEVEL TO MAKE SURE ALL WAS WELL. I TOLD THEM WHAT I WAS EXPERIENCING AND THAT THE CHECK ENGINE LIGHT WAS ON AND ASKED COULD THEY RE-CHECK MY OIL LEVEL. THE SERVICE ADVISOR CHECKED AND SAID THAT THE OIL WAS FINE. SHE THEN SUGGESTED THAT I PAY $112.48 DOLLARS FOR A DIAGNOSTIC TEST, BECAUSE THAT WOULD BE THE ONLY WAY TO DETERMINE WHY THE CHECK ENGINE LIGHT WAS ON. I DID! ONLY FOR THEM TO TELL ME THAT IT WAS P2645 INTAKE ROCKER ARM CONTROL CIRCUIT SOLENOID. THEN SHE GAME ME A QUOTE OF $407.35 TO FIX THE PROBLEM. I WAS THEN INFORMED THAT I HAD TO PAY FOR THE PART UPFRONT BEFORE ANYTHING COULD BE DONE AND ON TOP OF THAT, THIS PART WAS ON BACK-ORDER AND THAT IT WOULD TAKE WEEKS TO FILL THE ORDER. I NEED TO USE MY VEHICLE TO GET AROUND AND THIS WAS NOT SAFE TO DRIVE! THIS WAS OVER 2 MONTHS AGO. I THEN TURNED TO THE INTERNET TO DO MY RESEARCH ONLY TO FIND OUT THAT IS A FAULTY PART FROM THE GM MANUFACTURE. AND GM WAS NOT WILLING TO REPLACE THE PART EVEN AFTER THEY PLACE THIS PART IN MY VEHICLE KNOWINGLY THAT THIS WAS A DEFECTED PART AND THAT DOWN THE ROAD IT WOULD BE FAULTY, NOT ONLY IN MY 2014 BUT THE 2015 CHEVY IMPALA'S AND THE CHEVY MALIBU. THIS IS NOT RIGHT AND GM NEED TO CORRECT THE PROBLEM. I AM PAYING FOR A CAR FOR THE LAST 2 MONTHS THAT I CANT EVEN DRIVE! SHAMEFUL GM! *TR

NHTSA ODI 11327388

I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 60 MPH AND AN ALERT SOUNDED OFF AND ON MY INFOTAINMENT CENTER I HAD A VISUAL ALERT OF A PROBLEM WITH MY POWER STEERING. THE POWER STEERING WENT OUT COMPLETELY. IT IS EXTREMELY HARD TO TURN THE STEERING WHEEL WITHOUT POWER ASSIST AND I FIND IT INCREDIBLY DANGEROUS. WE HAD TO CANCEL OUR 3 DAY VACATION BECAUSE I COULDN'T TRUST MY STRENGTH TO TURN THE STEERING WHEEL WHILE DRIVING MOUNTAIN ROADS. I LIVE IN ALASKA. THIS, TO ME, IS A SAFETY ISSUE. *TR

NHTSA ODI 11325987

MY CAR WAS TAKEN TO BE INSPECTED BY COURTESY CHEVROLET. THEY CLEARLY DOCUMENTED THAT I DID HAVE A PROBLEM WITH THE CATALYTIC CONVERTER. THERE HAS BEEN PAST SAFETY RECALLS ON THE CATALYTIC CONVERTER CRACKING. ACCORDING THE DOCUMENT THAT I WAS GIVEN IT CLEARLY STATES THAT IT WAS A WELDING FAILURE. THE PART THAT IS CURRENTLY ON THE CAR IS THE ORIGINAL PART THAT WAS PUT ON THE PART WHEN IT WAS BEING MADE. I HAVE BEEN TRYING TO GET THE ISSUE FIXED HOWEVER EVERYONE SAYS THAT ITS A FACTORY PROBLEM AND SHOULD LET THEM FIX THIS. MY CAR IS STARTING TO WEAR OUT THE LONGER I WAIT AND NEED FOR THE PROBLEM TO BE CORRECTED BY GM. *TR

NHTSA ODI 11326087

ENGINE VARIABLE TIMING SOLENOID FAILURE. CURRENTLY NO PARTS AVAILABLE DUE TO EXTREMELY HIGH FAILURE RATE AND NOT CURRENTLY CREATING NEW PARTS. LEAVING THE CAR LACKING ACCELERATION AND AT RISK FOR POSSIBLE INTERNAL DAMAGE. FAILURE AT SPEED OVER 4000 RPM.

NHTSA ODI 11324918

NOTICED A SMELL OF MOLD IN THE TRUNK. NOTED WATER IN THE SPARE TIRE AREA AND MOLD. TOOK TO THE DEALER AND FOUND THE REAR TAILLIGHT SEALS LEAKING. NOTICED THERE IS TSB G-191495 AND NHTSA 10092869 REGARDING THE ISSUE. ITS COSTING OVER $400 TO FIX AND THAT DOES NOT INCLUDE DRYING OUT THE CARPETS ETC. THE MOISTURE EXTENDED UP INTO THE PASSENGER COMPARTMENT UP TO THE FRONT FLOOR WELLS. *TR

NHTSA ODI 11324117

I OWN A 2014 CHEVY IMPALA LTZ. DURING THE WINTER OF 2018 - 2019 I STARTED SEEING THE SIDE DETECTION LIGHT COME ON RANDOMLY AND STAYING ON EVEN WHEN THE CAR WAS NOT RUNNING. THE PROBLEM PROGRESSED AND ONE DAY AS I WAS DRIVING DOWN THE HIGHWAY AT 60 MPH, AT NIGHT, ALL POWERED SYSTEMS FLASHED ON AND OFF INCLUDING MY HEADLIGHTS. I BROUGHT THE CAR INTO THE DEALER AND WAS TOLD IT WAS NOT COVERED. I RELUCTANTLY PAID THE $1,456 BILL. A FEW MONTHS LATER I RECEIVED THE NOTICE THAT THERE WAS A RECALL AND I SUBMITTED A REQUEST FOR REIMBURSEMENT, WHICH I DID RECEIVE FROM THE DEALER. NOW A LITTLE OVER A YEAR LATER I AM HAVING THE SAME ISSUES. I KNEW I NEEDED TO GET THE CAR BACK TO THE DEALER. WHEN I CALLED TO GET AN APPOINTMENT THEY WERE THREE WEEKS OUT. NOW JUST DAYS BEFORE MY APPOINTMENT WITH THE DEALER, MY CAR WON'T EVEN START. ALL ELECTRICAL SYSTEMS FLASH ON AND OFF. MY CAR HAS JUST UNDER 80,000 MILES. THIS IS A MAJOR SAFETY ISSUE AS IT EFFECTS ALL ELECTRICAL SYSTEMS IN THE CAR. MOST OF THE SAFETY FUNCTIONS OF THIS CAR RELY ON THE ELECTRICAL SYSTEM. *TR

NHTSA ODI 11323950

BROUGHT CAR TO COOK'S BRAKES IN PORTLAND, OR BECAUSE OF ROTATIONAL NOISES HEARD WHEN BRAKING. MECHANIC CONFIRMED THE ELECTRONIC PARKING BRAKE PISTON ACTUATION ARM IS NOT FULLY RETRACTED CAUSING THE BRAKE PADS TO STAY PARTIALLY ENGAGED AND PREMATURELY DAMAGE THE BRAKE PADS AND ROTORS. THE VEHICLE FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY SYSTEMS (FMVSS) NO. 135 'LIGHT VEHICLE BRAKE SYSTEMS'. THERE IS A DANGER OF EXCESSIVE HEAT AND FIRE. *TR

NHTSA ODI 11323751

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SERVICE BLIND SPOT DETECTION SYSTEM MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE CAUSED BLIND SPOTS TO THE DRIVER'S AND PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DUNN CHEVROLET (3000 DUSTIN ROAD, OREGON, OH 43616) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SIDE DETECTION MODULE AND WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,500.

NHTSA ODI 11322770

MY SIDE DETECTION MODULE HAS GONE OUT AND IS NOW CAUSING OTHER ELECTRICAL FAILURES. MY UNDERSTANDING FROM ONLINE RESEARCH IS THAT THIS IS A COMMON PROBLEM ATTRIBUTED TO DESIGN FLAWS. *TR

NHTSA ODI 11321165

I DRIFTED OVER THE RUMBLE STRIPS WHILE DRIVING 60MPH AND CORRECTED COURSE - IMMEDIATELY THE SERVICE DISPLAY SHOWED SERVICE: POWER STEERING DRIVE WITH CARE AND SERVICE: STABILITRAK . THEN I NOTICED THE POWER STEERING HAD GONE OUT. GOT HOME, SHUT THE CAR OFF AND TURNED IT BACK ON AND THE SAME NOTICE POPPED UP. WE CHECKED THE SERPENTINE BELT AND IT SEEMED FINE. THE NEXT DAY WHEN I STARTED THE CAR, THE SERVICE LIGHTS WERE STILL UP. I DROVE IT AROUND AND SUDDENLY EVERYTHING WAS FINE AND THE SERVICE DISPLAY WENT AWAY.

NHTSA ODI 11319806

WATER LEAKING INTO TRUCK MOLD IS GROWING I KNOW THERE'S BEEN A LOT OF CASES THIS PROBLEM NEED TO GET FIXED MY CAR SMELLS REALLY BAD LIKE MOLD THIS IS A HEALTH ISSUE.

NHTSA ODI 11319466

SERVICE SIDE DETECTION SYSTEM. WHILE DRIVING THIS MESSAGE COMES ON AND WHEN THE CAR IS STOPPED AS WELL. [XXX] DIAGNOSED THE PROBLEM SIDE OBJECT DETECTION MODULES COST $841.21 PLUS TAX. I CONTACTED [XXX] FROM GM AT [XXX]. I WAS TOLD THEIR IS NOTHING GM COULD DO AS MY CAR IS AT 11900 MILES. THIS IS A SAFETY ISSUE. THIS WILL CAUSE CAR TO POSSIBLY CATCH ON FIRE, NOT TO START AND SEVERAL OTHER ISSUES IF NOT REPAIRED. THE BLIND SPOT DETECTION SYSTEM HAS BEEN AN ISSUE IN SEVERAL 2014 CHEVROLET IMPALAS. I CAN'T USE THE VEHICLE FEARFUL OF ME AND MY CHILDREN MAY BE IN DANGER. I'VE HAD 3 OR MORE CONVERSATIONS WITH GM REPRESENTATIVE [XXX] BUT NO HELP. THE SAFETY ISSUES WITH THE DEFECTIVE PARTS USED DURING MANUFACTURING IS UNACCEPTABLE AS THIS IS NOT A WEAR AND TEAR ITEM. MY NAME IS [XXX] MY ORIGINAL CASE #[XXX] WAS FILED WITH GM.THIS IS A SAFETY AND SHOULD BE CONSIDERED AS A RECALL. GM ONLY OFFERS REPAIR IF YOUR VEHICLE IS 80000 MILES OR LESS WHICH IS UNFAIR TO THE OWNERS OF THE VEHICLE WHO HAVE EXPERIENCED THIS PROBLEM. MY NUMBER IS [XXX] IF THERE ARE ANY FURTHER QUESTIONS THAT NEED ANSWERING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11318872

I WAS DRIVING MY CAR AND IT LOSS POWER. THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO NELSON HALL CHEVROLET IN MERIDIAN, MS. THEY TOLD ME THAT I NEEDED AN EXHAUST SOLENOID PART NUMBER 12633613. IT WAS SITTING THERE AT THE CHEVY DEALER FOR A MONTH AND A HALF. THEY TOLD ME TO COME GET IT BECAUSE THEY DIDN'T HAVE THE PART TO FIX IT AND THEY DIDN'T KNOW WHEN THE PART WAS GOING TO BE AVAILABLE. I HAVE BEEN IN CONTACT WITH GMC SINCE DECEMBER OF 2019. GMC DOESN'T KNOW WHEN THE PART WILL BE AVAILABLE. I CAN'T DRIVE MY CAR!! WHEN I SPOKE WITH GMC LAST, THEY TOLD ME THEY WOULD BE GIVING ME A CALL BACK IN 24-48 HOURS. IT HAS BEEN 3 MONTHS AND GMC WILL NOT RETURN MY CALLS. MY CAR IS STILL BROKEN AS OF TODAY MARCH 18, 2020. THIS IS UNACCEPTABLE!

NHTSA ODI 11318651