What 63 owners told NHTSA about the 2014 Buick Lacrosse Hybrid

I WAS ON THE HIGHWAY ON THE INTERIOR LANE AT 75 MPH WHEN ALL THE SUDDEN I GOT A AUDIBLE AND VISUAL ALARM INDICATING STEERING FAILURE. I THEN GOT THE SAME FOR STABILTRAK FAILURE. THE STEERING ASSIST WAS OBVIOUSLY GONE IMMEDIATELY AND THE CAR STARTED FLOATING BACK AND FORTH. I HAD MY WIFE AND 92 YEAR OLD MOTHER-IN -LAW WITH ME AND IT WAS MISTING HEAVILY SO I CAREFULLY CONTINUED TO DRIVE AT A REDUCED SPEED. I TOOK THE CAR IN AND THEY SAID THE STEERING WAS NOT GETTING ELECTRICITY. ALSO, THEY SAID THE PASSENGER SIDE REAR WHEEL SENSOR WENT OUT WHICH CAUSED THE BACK AND FORTH MOTION. THE CAR DEALERSHIP WANTS TO CHARGE ME $3400 FOR THE REPAIRS. I SEE THAT THERE WERE RECALLS ON OTHER GM PRODUCTS FOR THE STEERING ON SIMILAR MODELS I.E. CADILLAC ETC. I FOUND SEVERAL INSTANCES ONLINE FOR BUICK LACROSSE BUT FOR SOME REASON NOT ALL WERE REPORTED. I BOUGHT THIS CERTIFIED VEHICLE MAY 2018 WITH 19,520 MI. WHICH IS AT AROUND 42,500 MI. NOW. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS PRODUCT IN THE FUTURE AND WOULD LIKE FOR N.H.T.S.A TO TAKE ANOTHER LOOK AT THIS STEERING ISSUE AND WHY THESE TWO ISSUES WITH THE SENSOR AND THE STEERING OCCURRING AT THE SAME TIME.

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PURGE VALVE SHUTTING OFF VEHICLE..DEALERSHIP CLAIM THEY REPLACE ROTORS BUT LIED..I HAVE REPLACE ON BOTH SIDE TURNING SIGNAL MIRROR 4XS..BACK LIGHTS ARE ALWAYS GETTING WATER IN THEM SEAL KEEP BREAKING.

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE FENDER GUARD WAS LOOSE. A SCREW ATTACHED TO THE GUARD FELL OFF AND CAUSED THE REAR PASSENGER SIDE TIRE TO FLATTEN. THE TIRE WAS REPLACED. THE CONTACT TOOK THE VEHICLE TO CORNING CHEVROLET BUICK (2087 SOLANO ST, CORNING, CA 96021, (530) 838-4371) WHERE THEY RE-SCREWED THE FENDER GUARD. SINCE THE REPAIR, THE FAILURE RECURRED AND CAUSED THE ENTIRE PASSENGER SIDE FENDER GUARD TO DETACH. THE CONTACT STATED THAT THE DRIVER'S SIDE FENDER GUARD RECENTLY BEGAN TO LOOSEN AND WAS HANGING OFF THE VEHICLE. THE CONTACT CUT THE PART OFF OF THE VEHICLE TO PREVENT POTENTIAL DAMAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

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I WAS STOPPED AT A RED LIGHT WHEN MY VEHICLE ACCELERATED FORWARD AND I WAS ALMOST HIT BY SEVERAL CARS ACROSS THE INTERSECTION. I STEPPED HARDER ON THE BRAKE AND MANAGED TO STOP MY VEHICLE ALTHOUGH THE ENGINE WAS REVVING VERY HIGH. I MANAGED TO FIND AN OPENING IN TRAFFIC AND PULLED OVER. I TURNED THE CAR OFF AND RESTARTED IT. THE RPM'S WERE EVEN HIGHER NOW(OVER 5000). I IMMEDIATELY TURNED IT BACK OFF AND CALLED THE DEALERSHIP. I WAS TOLD IT WAS UNSAFE TO DRIVE AND TO HAVE IT TOWED TO THE DEALERSHIP. I HAD IT TOWED AND WAS JUST INFORMED BY THE SERVICE MANAGER AT THE DEALERSHIP THAT THERE IS NO RECALL FOR THIS ISSUE ( WHICH IS AN ACCELERATOR SENSOR). I THINK THIS COULD HAVE BEEN VERY SERIOUS. I AM EVEN MORE OUTRAGED BECAUSE OF THE FACT THAT MY DAUGHTER WAS IN THE CAR WITH ME. I HOPE YOU CAN YOU CAN PLEASE LOOK INTO THIS MATTER BEFORE THERE ARE ANY FATALITIES SOMEWHERE BECAUSE OF BUICK'S NEGLIGENCE( I HAVE REPORTED THIS OCCURRENCE TO BUICK SUPPORT).

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WAS IN A ACCIDENT 2/16 SPEED LIMIT 40 DRIVING ON CITY STREET. CAR IN FRONT OF ME STOPPED IN MIDDLE OF THE RD AND STARTED BACKING UP TRIED TO AVOID COLLISION AND STILL HAD IMPACT. THE AIRBAGS DID NOT DEPLOY AND THE CAR ENGINE SEEMED TO ACCELERATE INSTEAD OF SLOW DOWN. I HAD THIS HAPPEN ONE TIME BEFORE WHILE BREAKING BUT THEN IT SWITCHED BACK AND DROVE NORMAL CALLED DEALERSHIP AND THEY SAID NO RECALLS. MY CAR WAS A TOTAL LOSS FRONT IMPACT NO AIRBAGS DEPLOYED

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REAR ENDED IN AN ACCIDENT & MY AIR BAGS DID NOT DEPLOY

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ENGINE LIGHT COMES ON WHEN AIR CONDITIONER IS ON AND CAR IS STATIONARY. I HAVE NOT HAD A DIAGNOSTIC PERFORMED. ENGINE LIGHT VARIES COMING ON IN MOTION.

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE THE CONTACT'S WIFE WAS BACKING OUT OF THE DRIVEWAY, THE STEERING SEIZED, AND THE ABS AND SERVICE STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. THE VIN WAS UNKNOWN.

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED THAT THE SPEEDOMETER GAUGE KEPT FLASHING ON AND OFF. THE VEHICLE WAS TAKEN TO BERGSTROM BUICK GMC CADILLAC OF GREEN BAY (301 N TAYLOR ST, GREEN BAY, WI, (920) 522-4149) AND A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-4524536876. THE MANUFACTURER PROMISED TO CALL THE CONTACT BACK IN A WEEK. THE FAILURE MILEAGE WAS 73,000. *TT

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE APPROACHING A STOP SIGN AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 45 MPH WITHOUT WARNING. THE CONTACT WAS ABLE TO DEPRESS THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO BETTEN BAKER BUICK (2901 28TH STREET, GRANDVILLE, MICHIGAN 49418, (616) 530-9191) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT WAS UNABLE TO LOCATE A FAILURE CODE. HOWEVER, THE DEALER FOUND THAT THE THROTTLE BODY WAS STICKING ALONG WITH CARBON BUILD UP. THE THROTTLE BODY AND SENSOR WERE REPLACED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED THE CONTACT WITH CASE NUMBER: 84363184708. THE FAILURE MILEAGE WAS 46,017.

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WHILE DRIVING ON THE INTERSTATE THE TIRE PRESSURE MONITOR INDICATED A LOW LEFT REAR TIRE. I STOPPED AND ADDED THE NECESSARY AIR AND CONTINUED DRIVING. IN ABOUT 10 MILES THE MONITOR INDICATED THAT THE TIRE WAS LOW AGAIN. I STOPPED AS SOON AS POSSIBLE TO HAVE IT CHECKED. UPON INSPECTION I WAS TOLD THAT THE TIRE WAS OK BUT THE WHEEL HAD A1 INCH HAIRLINE CRACK IN THE BEAD AREA ON THE INSIDE SIDE OF THE RIM. THERE WAS NO INDICATION OF DAMAGE TO THE WHEEL OR TIRE OR WHEEL. I FEEL THAT THIS WAS A DEFECTIVE WHEEL MADE IN CHINA. THIS WAS A GM ALUMINUM 20 INCH WHEEL. THIS DEFECTIVE COULD HAVE CAUSED A SERIOUS ACCIDENT. I DON'T THINK THAT I CAN TAKE A PICTURE THAT WOULD SHOW THE CRACK.AS IT IS A HAIRLINE CRACK.

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VEHICLE WILL NOT START WHEN BRAKE WAS DEPRESSED AND START BUTTON PRESSED. THIS HAS HAPPENED NUMBEROUS TIMES AND THE BATTERY IN THE REMOTE CONTROL HAD BEEN REPLACED.

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BENTLEY BUICK GMC (2120 DRAKE AVE SW, HUNTSVILLE, AL 35805) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,850. *TT *TR

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CAR HAS AUTOSTOP. WHILE WAITING ON LIGHT AND WHEN IT CHANGED CAR STALLED LIKE IT DID NOT WANT TO START UP. IT MADE THE NOISE LIKE SOMEONE TURNED THE KEY WITH THE CAR STILL ON, BUT THIS IS A KEYLESS IGNITION. IT HAS DIED THIS SEVERAL TIMES AND I HAVE TAKEN IT TO BUICK DEALER AND THEY SAY NOTHING WRONG WITH IT, IT HAS DID IT TWICE MORE SINCE THEY CHECKED IT. LAST TIME I WAS AT A FOOD DRIVE THRU AND IT STALLED MADE NOISE THEN STARTED BACK UP. VEHICLE WAS STATIONARY. IT SEEMS LIKE THE AUTOSTOP GETS STUCK AND THEIR IS A DELAY STARTING BACK UP. THAT IS DANGEROUS WHEN TURNING AT A LIGHT. PLEASE INVESTIGATE . THANK YOU

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PASSED MULTIINSPECTION TRANSMISSION DOES NOT NOT SHIFT FROM TOURING TO SPORT MODE UNDER POWER ALSO GEARSHIFT FEELS ELASTIC LIKE A RUBBER BAND. IN MANUAL MODE PULLS WITH GEAR CHANGE ON ITS OWN VIN NUMBER DOESN'T PULL SPECIFIC INFORMATION ON VEHICLE TRIM LEATHER/CSX/PREMIUM/BASE/HL HID OR HALOGEN 9012 CURRENT BULBS NO GOG LAMPS

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. ON SEVERAL OCCASIONS, THE CONTACT APPLIED THE BRAKE PEDAL TO ENGAGE THE PUSH BUTTON START, BUT THERE WAS NO RESPONSE. THE DEALER WAS UNABLE TO REPLICATE THE FAILURE. A SECOND DEALER INDICATED THAT THEY REPLACED THE KEY FOB BATTERY, BUT THE REPAIR WAS NOT A SOLUTION TO PREVENT THE FAILURE. THE MANUFACTURER PROVIDED NO REPAIR SOLUTION. THE CONTACT HAD NO REMEDY FROM THE MANUFACTURER PERTAINING TO THE BRAKE SYSTEM WITH THE PUSH BUTTON START FEATURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. ...UPDATED 06/14/17 *BF *AS

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MY WIFE WAS DRIVING OUR 2014 BUICK LACROSSE ON THE INTERSTATE AT ~65 MPH WHEN THE ELECTRICAL POWER STEERING SUDDENLY QUIT WORKING- ALMOST CAUSING HER TO CRASH. A SERVICE POWER STEERING AND SERVICE STABILITRAK MESSAGE IS NOW DISPLAYED IN THE INFORMATION CENTER. A ABS AND TRACTION CONTROL LIGHT IS ALSO NOW ON.

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES. IT WAS DIAGNOSED THAT THE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO ISSUES WERE FOUND. THE FAILURE PERSISTED AND THE VEHICLE WAS ONCE AGAIN TAKEN BACK TO THE DEALER WERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE DROVE THROUGH A STOP SIGN AND CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. UPDATED 01/17/2017*CT *CN

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2014 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO CUSTOMER REIMBURSEMENT REQUEST FORM AND GM RECALL NOTICE 16007. *SMD THE CONSUMER ATTACHED THE AIR BAG RECALL NOTICE. *JB

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE WHILE IT WAS STATIONARY. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE STOMACH, LEG, HEAD, AND RIGHT SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER COLLISION LOT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

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AS I WAS DRIVING TO WORK ON 8/15/16 THAT MORNING AFTER HANGING UP HANDSFREE CALL WITH WIFE IMMEDIATELY AFTERWARDS ALL DASHBOARD GAUGES WENT BLANK AND CAR STALLS WHILE DRIVING ON FRWY. AFTER SEVERAL SECONDS ALL WARNING LIGHTS COME BACK UP. THEN ABLE TO RESTART CAR. EXTREMELY DANGEROUS SINCE I WAS DRIVING ON FRWY. LUCKILY TRAFFIC WAS MOVING SLOW AT THE TIME. I'VE HEARD OF SIMILAR COMPLAINTS CONCERNING SAME CAR YR MODEL AND MAKE..... VERY CONCERNING !

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TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHOOK AND JERKED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,978. UPDATED 07/26/16*LJ

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DURING DRIVING THE VEHICLE AT @65 MILES PER HOUR IN TRAFFIC THE VEHICLE WILL DROP BATTERY POWER AND DASH BOARD GOES BLANK AND CAR SHUTS OFF AND IN LESS THAN 1 MINUTE ALL ELECTRICAL TO DASH AND ENGINE WILL COME BACK ON. I HAVE TAKEN IT TO THE DEALER 3 TIMES IN LAST 90 DAYS AND THEY CANT FIND THE PROBLEM.

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THERE HAS BEEN AN UNUSUAL TINGLING NOISE (EXAMPLE: TAPPING SOUND OF AN ALUMINUM TIN PAN) COMING FROM THE REAR DRIVER LEFT AND PASSENGER RIGHT SIDES OF THE BODY PILLAR PANELS. THE SOUND IS NOTICED WHILE DRIVING ON RUGGED PAVEMENT AND ALSO WITH INCREASED SPEED ON THE PAVEMENT. SERVICE RECORDS CAN BE FURNISHED OF MULTIPLE VISITS TO THE DEALER ADDRESSING MY CONCERN/COMPLAINT, BUT THERE HAS BEEN NO SATISFACTORY RESOLVE. MOSS BROTHERS HAS BEEN VERY GENEROUS IN MAKING ACCOMMODATIONS (LOANERS, DOLLAR INCENTIVES) FOR ME WHILE MY VEHICLE WAS BEING DIAGNOSED AND KEPT UNDER THEIR CARE, BUT I ALSO HAVE A COMPLAINT ABOUT HOW DEALER SURVEYS ARE STRUCTURED. PLEASE NOTE FOR THE RECORD, I HAVE COMPLETED AND SUBMITTED TO THE DEALER MANY SURVEYS GIVING THEM PRAISE FOR THEIR SERVICE, ONLY BECAUSE I HAD TO PICK AND CHOOSE WHICH BATTLE I WANTED TO FIGHT TO GET WHAT I NEEDED TO HAVE DONE. THERE WERE A FEW TIMES WHERE PRAISE WAS IN ORDER BUT MORE TIMES WHEN IT WAS NOT. ONE TIME WHEN I WROTE A COMPLAINT LAST YEAR, I WAS VERBALLY SCALDED IN A PHONE CONVERSATION ABOUT THAT AND WAS TOLD THAT ALL THEY DID TO ASSIST WITH LOANER PROVISIONS, THAT MY NEGATIVE SURVEY AFFECTS THE DEALERSHIP'S RATING AND EMPLOYEE BONUS/RECOGNITION. I FELT AT THAT MOMENT, "VOICELESS" AND LIKE THEIR "UNWANTED STEP-CHILD". WITH THAT SAID, I TREAD GINGERLY ON HOW MY REAL OPINION IS EXPRESSED WHEN COMPLETING DEALER SURVEYS NOW. I WOULD LOVE TO CONTINUE BUYING BUICK VEHICLES AS THIS IS MY SECOND BUICK LACROSSE THAT I HAVE PURCHASED FROM MOSS BROTHERS, BUT I FEEL THERE IS MUCH WORK YET TO BE DONE TO IMPROVE THE INTEGRITY OF HOW SURVEYS ARE STRUCTURED SO AS TO NOT JEOPARDIZE THE CUSTOMER'S LOYALTY TO THE BRAND, ASSISTANCE SERVICES BEING PROVIDED AND DOLLAR INCENTIVES BEING GIVEN TO KEEP CUSTOMERS AS A SATISFIED AND LONG-TERM CUSTOMER.

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