What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 15 MPH, THERE WAS A SUDDEN HESITATION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

NHTSA ODI 10583532

AFTER FIRST STARTING THE VEHICLE AND DRIVING APPROXIMATELY 5 MINUTES OR LESS, WHEN THE VEHICLE IS AT A FULL STOP, ATTEMPTING TO ACCELERATE THE VEHICLE HESITATES FOR A LEAST 3 TO 5 SECONDS MULTIPLE TIMES BEFORE THE ENGINE ENGAGES AND THE VEHICLE STARTS TO MOVE FORWARD. THIS HAS HAPPENED ON AT LEAST 7 DIFFERENT OCCASIONS AND THE DEALER HAS INDICATED THAT THEY CANNOT REPLICATE THE PROBLEM ALTHOUGH MULTIPLE INCIDENTS HAVE BEEN REPORTED WITH THE SAME DSG TRANSMISSION ON 2014 VW JETTA DIESEL MODELS. IT FELT LIKE A CHOPPY STUTTER. IT WAS WORSE WHEN THE CAR WAS COLD BUT ALWAYS HAPPENED WHEN I WAS APPLYING JUST A SMALL AMOUNT OF PRESSURE ON THE THROTTLE. I ALSO HAVE A SIMILAR ISSUE WHEN LAUNCHING THE CAR, WHEN PUTTING THE PEDAL DOWN HARD WHEN ENTERING FAST TRAFFIC FROM A DEAD STOP. I'D HIT THE GAS AND THE WHOLE CAR WOULD HEDGE AS POWER WOULD DISAPPEAR FOR A TERRIFYING FEW SECONDS. IT WAS SOMETHING QUITE DIFFERENT THAN TURBO LAG. I HAVE A COMPLAINT INTO VW AND THEY ARE SUPPOSED TO BE WORKING WITH THE DEALER TO RESOLVE. AS OF 4/9/14, I HAVE NOT BEEN ABLE TO OBTAIN AN APPOINTMENT. *TR

NHTSA ODI 10578477

WE HAD A TIRE FAILURE IN THE SIDEWALL ON A PROPERLY CARED FOR AND NON-ABUSED TIRE. WE NOW HAVE TWO ADDITIONAL TIRES FAILING ON OUR VEHICLE (TOTAL 3/4) WITH THE SAME DEFECT AND WE HAVE NOT DRIVEN OVER ANY POTHOLES OR OTHER ROAD DEFECTS THAT WOULD BE RESPONSIBLE FOR CAUSING THIS FAILURE. THE AUTO MANUFACTURER AND TIRE MANUFACTURER DISCLAIM ALL RESPONSIBILITY ON TIRES THAT ARE 14 MONTHS OLD AND HAVE UNDER 16,000 MILES ON THEM. THE FIRST FAILURE WAS DEEMED UNSAFE TO DRIVE AND WE WERE FINALLY GIVEN A LOANER AFTER BEING TOLD TO DRIVE ON IT FOR A WEEK. JUST OVER A MONTH AFTER ITS REPLACEMENT WE NOW HAVE TWO ADDITIONAL TIRES EXHIBITING THE SAME SIDEWALL DEFECT. ONLINE ACCOUNTS AND REVIEWS WILL SHOW THAT A GREAT NUMBER OF CONSUMERS HAVE HAD THIS EXACT SAME COMPLAINT. *TR

NHTSA ODI 10577972

UPON TAKE OFF THE CAR JERKS, AND U DRIVE THE CAR ON INTERSTATE UNDER CRUISE CONTROL THE CAR JERKS MULTIPLE TIMES, THE 1ST INCIDENT AND THEN HERE RECENTLY, DRIVING DOWN THE INTERSTATE AT NORMAL RATE OF SPEED CAR JERKS WITHOUT WARNING AND GIVING GAS AT PASSING A VEHICLE ON INTERSTATE IT WILL JERK AND ACT LIKE IT WILL NOT GO WILL JERK AND JERK LIKE IT IS NOT GETTING GAS AND I HAD A FULL TANK SO I HAVE TOOK THE CAR IN NUMBER OF TIMES AND SAYS CAN'T FIND PROBLEM AND THE REPRESENTATIVE WILL DRIVE THE CAR AND NEVER HAPPENS WITH THEM I AM ABOUT READY TO GIVE CAR BACK THIS ISSUE HAS BEEN GOING ON TOO LONG, THE CAR DOES THIS WITH NO WARNING AND IT WILL SCARE U IT JERKS SO HARD I HAVE BY NOW GOT USED TO THIS BUT I AM SICK OF IT AND NEEDS TO BE RESOLVED I OWNED A 2011 JETTA WITH NO PROBLEMS EVER SINCE I HAVE HAD THIS ONE THIS INCIDENT HAS HAPPENED AND NOBODY KNOWS WHAT IT IS!! MAYBE YA CAN HELP PLEASE!! I HAVE BEEN SITTING AT THE DEALERSHIP LETTING THEM CHECK IT OUT FOR THE ISSUE AND HAVE HEARD OF OTHERS BUT NO ONE HAS REPORTED IT THIS COULD BECOME A ISSUE IF THE CAR DOES NOT GO UPON ACCELERATION COULD CAUSE AN ACCIDENT OR DEATH!! *TR

NHTSA ODI 10577301

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG LIGHT SENSOR CONTINUED TO ILLUMINATE AT RANDOM. THE WARNING SENSOR INDICATED THAT THE AIR BAG WAS TURNED OFF. THE CONTACT EXPERIENCED DIFFICULTY WHEN TURNING THE KEY IN THE IGNITION MULTIPLE TIMES AT RANDOM. THE KEY ALSO BECAME STUCK IN THE OFF POSITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE MORE THAN ONCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20000.

NHTSA ODI 10577100

WHILE I WAS DRIVING, THE CAR SHUT ITSELF OFF. THERE WERE THREE SEPARATE INCIDENTS. THE DEALERSHIP KEPT THE CAR FOR TWO WEEKS AND RE-PROGRAMMED THE COMPUTER AFTER CONFERRING WITH VW. *TR

NHTSA ODI 10574823

OVER THE LAST 6 MONTHS AS I AM DRIVING ON THE HIGHWAY MY LOW BEAM LIGHT SHORT OUT AT NIGHT. THIS HAS HAPPEN TWICE WHILE DRIVING. I DO NOTICE A BLINKING DASH LIGHT PRIOR TO THE HEAD LAMPS GO OUT. THIS HAS HAPPEN TWICE OVER THE LAST 6 MONTHS. VW OF AMERICA SAY IT NOT A ISSUE. WILL NOT PAY FOR THE$ 80.00 FOR REPAIR. IT IS NOT SO MUCH ABOUT THE REPAIR IT IS A SEVERE SAFELY ISSUE . I WAS DRIVING IN THE DARK GOING 30 MPH ON A HIGHWAY TO GET OFF THE HIGHWAY NO WHERE TO STOP JUST WITH DAYTIME LIGHTS ON. I COULD HAVE BEEN KILLED AND VW IS SAYING IT NOT A SAFETY ISSUE AND ITS NOT A REPAIR THAT THEY WILL REIMBURSE ME FOR. I HAVE BEEN DRIVING OVER 40 YEARS. I HAD ONLY HAD TO REPLACE HEADLAMPS MAYBE 4 TIMES IN MY LIFE. BY THE WAY THE LIGHTS ARE MANUFACTURED BY PHILLIPS LIGHTS IN GERMANY. MIGHT NEED TO REVISIT MY CAR CHOICES. *TR

NHTSA ODI 10573073

BRAND NEW VEHICLE WITH LESS THAN 10,000 MILES WITH SIDEWALL BUBBLES IN TWO DIFFERENT TIRES.. THIS COMPLAINT IS FOR THE 2ND TIRE TO HADN'T THIS ON THE SAME VEHICLE WITHIN 2 MONTHS AND 5,000 MILES OF EACH INSTANCE. *TR

NHTSA ODI 10565878

I HAVE NOTICED THAT THERE IS A MYSTERY LEAK COMING FROM SOMEWHERE IN THE VEHICLE THAT THE SERVICE DEPARTMENT HAS BEEN UNABLE TO LOCATE. THE RESEARCH THAT I HAVE BEEN ABLE TO FIND HAS SAID THAT IT COULD BE A POSSIBLE LEAK IN THE SUNROOF DRAIN, FRONT WINDSHIELD DRAIN, OR AC CONDENSER DRAIN THAT IS SOMEHOW MANAGING TO LEAK INTO THE CABIN OF THE VEHICLE. THIS CAN CAUSE SEVERE WATER DAMAGE AND MOLD ISSUES THAT COULD IN TURN CAUSE A HEALTH HAZARD FOR THOSE ALLERGIC OR HAVE ISSUES WITH MOLD. *TR

NHTSA ODI 10565584

I WAS DRIVING AS NORMAL WHEN THE GLOW PLUG LIGHT BEGAN FLASHING, ALONG WITH THE CHECK ENGINE LIGHT AND I LOST ALL POWER.THANKFULLY I WAS ON A RESIDENTIAL STREET, AND WAS ABLE TO SAFELY PULL OVER AND HAVE THE VEHICLE TOWED TO THE DEALER. DIAGNOSIS WAS COMPLETE FUEL SYSTEM FAILURE CAUSED BY HIGH PRESSURE FUEL PUMP DESTRUCTING ITSELF AND SENDING METAL SHARDS INTO THE SYSTEM. INITIALLY DEALER SUSPECTED CONTAMINATED DIESEL. UPON ANALYSIS OF FUEL DEALER CONFIRMED THAT ONLY DIESEL WAS PRESENT IN THE SYSTEM AND THE DAMAGE WAS CAUSED BY A FAULTY HIGH PRESSURE FUEL PUMP. AS A RESULT OF THIS ALL FUEL SYSTEM PARTS ARE HAVING TO BE REPLACED INCLUDING INJECTORS, HPFP, LIFT PUMP, FUEL LINES ETC ETC. VW IS COVERING REPAIRS UNDER WARRANTY AS THEY SHOULD, BUT CLEARLY THE ONGOING ISSUE OF HPFP FAILURES IN VW TDIS HAS NOT YET BEEN FULLY RESOLVED. *TR

NHTSA ODI 10562965

TL* THE CONTACT RENTED A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO STOP FOR TRAFFIC, THE BRAKING SYSTEM FAILED TO ENGAGE AND CAUSED THE BRAKE PEDAL TO BECOME STUCK TO THE FLOORBOARD. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND NO POLICE REPORT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 13,857. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10561657

I WAS DRIVING THE CAR APPROXIMATELY 40 MILES PER HOUR ON A STRAIGHT ROAD, WHEN ALL OF THE SUDDEN THE ENGINE LOST POWER AND I STARTED COASTING IN THE MIDDLE OF TRAFFIC. I WOULD PRESS THE GAS AND THE ENGINE WOULD REV, BUT NO POWER WOULD BE DELIVERED. IT WAS UNLIKE ANYTHING I'VE EXPERIENCED BEFORE WITH THE CAR. IT WAS LIKE I WAS IN A FALSE NEUTRAL, THE RPMS WOULD INCREASE BUT THE CAR WOULD NOT ACCELERATE WHEN I WAS PRESSING THE GAS PEDAL. SINCE THE CAR WOULD NOT REGAIN POWER, I WAS FORCED TO COAST TO A HALT IN TRAFFIC. WHEN I TRIED TO REMOVE MY KEY TO POWER DOWN THE CAR, IT WOULD NOT LET ME TAKE THE KEY OUT OF THE TRANSMISSION. IT WAS AS IF THE CAR THOUGHT THAT THE TRANSMISSION WAS NOT YET IN PARK EVEN THOUGH IT WAS. AFTER A FEW SECONDS I WAS ABLE TO REMOVE MY KEY, WHEN I TURNED THE CAR BACK ON, THE PROBLEM SEEMED TO GO AWAY. *TR

NHTSA ODI 10556580

ACCORDING TO THIS RECALL: SAFETY RECALL 34F6/4V 7-SPEED DSG AUTO TRANSMISSION W/TIPTRONIC (DQ-200 DIRECT-SHIFT GEARBOX) 2013-2014 MODEL YEAR VOLKSWAGEN JETTA HYBRID MY VEHICLE IS AFFECTED, BUT WHEN I CONTACTED MY VW DEALERSHIP AND VW CUSTOMER CARE, I WAS TOLD THAT THERE IS NO RECALL ON MY VEHICLE. THIS IS A VERY SERIOUS RECALL, BUT NO ONE AT VW WILL ACKNOWLEDGE THERE IS A PROBLEM. *TR

NHTSA ODI 10556252

EXACT MODEL OF TIRE IS NOT FOUND IN THE DROP DOWN MENU. DUNLOP SP SPORT 01 A/S. SIZE 225/40R18 92H. A BUBBLE IN THE SIDEWALL DEVELOPED AFTER 9,000 MILES WITH NO ACCIDENT. THIS WEAKNESS IN THE TIRE CAN VERY EASILY LEAD TO BLOWOUTS. IF THE BUBBLE OCCUR ON THE INSIDE OF THE TIRE, IT CAN GO UNNOTICED. THIS IS A COMMON PROBLEM WITH THIS SPECIFIC TIRE AND MANY VEHICLES USE THIS TIRE AS THE ORIGINAL EQUIPMENT. *TR

NHTSA ODI 10555141

THE JETTA WAS BEING TEST DRIVEN BY QTM FROM VOA WITH PASSENGER RICK NELSON, SERVICE MANAGER OF BOB BAKER VOLKSWAGEN VW WHEN GETTING ON THE 5 FREEWAY ON THE LAS FLORAS ON RAMP WHEN THE CAR SHIFTED BETWEEN 3RD AND 4TH GEAR THE ENGINE MISSED. THE QTM COMMENTS ON THE MISS AND STATES THAT HE DOESN'T THINK IT TRIGGERED A FULL MISFIRE, BUT THEN INQUIRED TO RICK NELSON ABOUT THE TSB THAT LISA HAS REGARDING MISFIRE, TSB 01-13-14. QTM ALSO EXPERIENCED AND ACKNOWLEDGED LOSS OF POWER AND THROTTLE RESPONSE AT APPROXIMATELY 60 MPH WHILE HE WAS DRIVING NORTH ON THE 5 FREEWAY. THE QTM AND RICK NELSON AGREE TO OPEN A VTA AND THE QTM STATES THAT HE WILL TAKE IT OVER AND PUT HIS NOTES IN IT. THESE ARE THE ISSUES THAT I CONTINUE TO EXPERIENCE WITH THE CAR AND WHY I BROUGHT THE CAR IN FOR SERVICE. THE ODD THING IS THAT THE SERVICE INVOICE GENERATED AND GIVEN TO ME STATED THAT THERE WERE NO ISSUES FOUND DURING THE TEST DRIVE. THE STATEMENTS ON THE SERVICE INVOICE ARE FRAUDULENT AND IN DIRECT CONFLICT WITH THE STATEMENTS MADE BY THE QTM AND SERVICE MANAGER DURING THE TEST DRIVE. I CONTINUE TO EXPERIENCE THE CAR MISSING WHILE IN SPORT MODE AND LOSS OF THROTTLE RESPONSE WHILE IN DRIVE.. THE STATUS OF THE VTA AND ITS CONTENTS ARE UNDER INVESTIGATION. AS FAR AS THE REPUTATION OF THE QTM FROM VOA AND THE DEALERSHIP AND ITS SERVICE DEPARTMENT AT BOB BAKER VW, I THINK THEIR FRAUDULENT STATEMENTS ON MY SERVICE INVOICE SPEAK FOR THEMSELVES. .

NHTSA ODI 10552651

NEW 2013 JETTA TDI WITH LESS THAN 7000 MILES HAD A CATASTROPHIC DIESEL ENGINE FAILURE ON I-5 NORTHBOUND IN WASHINGTON STATE. DIESEL ENGINE LIGHT CAME ON, CRUISE CONTROL FAILED, LOST POWER. LUCKILY I WAS COMING UP ON AN EXIT AND ABLE TO SAFELY PULL OFF. WAS TRAVELING AT THE SPEED LIMIT RATE OF 70 MPH. FOUND OUT FROM SERVICE THAT IT WAS A HIGH PRESSURE FUEL PUMP FAILURE AND THAT THEY WERE GOING TO HAVE TO REPLACE THE ENTIRE FUEL SYSTEM. COULD HAVE ENDED UP IN AN ACCIDENT IF I HAD NOT BEEN ABLE TO PULL OFF. DID RESEARCH ON THE INTERNET AND FOUND OUT THAT THIS IS A KNOWN PROBLEM. TRYING TO GET VW TO REPLACE THE CAR, CANNOT DEPEND ON IT NOW. THERE NEEDS TO BE A RECALL ON THOSE FUEL PUMPS! I WAS TWO HOURS LATE FOR A EXTREMELY IMPORTANT MEETING IN SEATTLE THAT I COULD NOT BE LATE TOO. *TR

NHTSA ODI 10552158

WHEN DRIVING MY JETTA IN "S" (SPORT SELECTION ON THE TRANSMISSION) ON A SURFACE STREET I CAME TO A RED LIGHT. I STARTED BRAKING AND THE BRAKES FELT SPONGY AND UNRESPONSIVE. I TRIED PRESSING ON THE BRAKE PEDAL WITH MORE FORCE BUT WAS NOT GETTING MUCH BRAKING RESPONSE. THE VEHICLE TOOK A VERY LONG DISTANCE TO RESPOND COMPARED TO ITS RESPONSE TIME WHEN IN "D" (DRIVE SELECTION ON THE TRANSMISSION). LUCKY I AM AN EARLY BARKER AND THERE WAS NOT A CAR IN FRONT OF ME SO THE VEHICLE ONLY WENT INTO THE INTERSECTION A SHORT DISTANCE BEFORE IT STOPPED. WHEN FINALLY AT A STOP I KEPT STEADY PRESSURE ON THE BRAKE PEDAL. AFTER A FEW SECONDS OF BEING AT A COMPLETE STOP I NOTICED THE BRAKE PEDAL WAS SINKING TOWARDS THE FLOOR BOARD. IT FELT LIKE IT DOES WHEN YOU ARE BLEEDING AIR OUT OF THE LINES. WHILE AT THE STOP THE BRAKE PEDAL SANK FURTHER, AT FIRST SLOWLY, AND THEN WITH ONE FINAL QUICK MOVEMENT THE BRAKE PEDAL SANK COMPLETELY TO THE FLOOR BOARD OF THE CAR. THE ONLY TIME I HAVE EVER EXPERIENCED THIS TYPE OF BRAKE ACTIVITY IS WITH OLDER CARS WHEN ONE IS PERFORMING THE TASK OF BLEEDING THE BRAKES. IF I HAD BEEN TAPPED FROM BEHIND THE CAR WOULD HAVE BEEN SENT INTO THE INTERSECTION. DURING THIS INCIDENT I NOTICED THAT THE TACHOMETER WAS RUNNING AT 900 RPM EVEN THOUGH THE CAR WAS AT A "COMPLETE", OR BETTER STATED, THE BRAKE WAS PRESSED ALL THE WAY TO THE FLOOR, WITH NO ADDITIONAL BRAKING PRESSURE AVAILABLE. I FEEL VERY UNSURE AND UNSAFE WHEN I GO TO USE MY BRAKES AND HAVE TO ALLOW SEVERAL EXTRA CAR LENGTHS IN FRONT OF ME TO ENSURE THAT I AM ABLE TO STOP THE VEHICLE IN TIME. *TR

NHTSA ODI 10542648

ON THE FREEWAY, I SLAMMED ON THE BRAKES, AS THERE WAS AN ACCIDENT IN FRONT OF ME, AND THE REGENERATIVE BRAKES DID NOT ACTIVATE WHEN SLAMMING ON THE BRAKES. THE STANDARD ABS DISK BRAKES, WITHOUT REGENERATIVE BRAKING, ARE NOT SUFFICIENT ENOUGH TO STOP THE VEHICLE IN AN EMERGENCY INSTANCE SUCH AS THIS. THIS IS EITHER AN ISSUE WITH THE REGENERATIVE BRAKES INITIALIZING WHEN THEY ARE NEEDED (WHICH IS A KNOWN ISSUE WITH THE HYBRID MODEL OF THE 2013 VOLKSWAGEN JETTA), OR THE STANDARD ANTI-LOCK DISK BRAKES NOT BEING SUFFICIENT ENOUGH TO STOP THE CAR ACCORDING TO THE FEDERAL MOTOR VEHICLE SAFETY STANDARDS AND REGULATIONS BY THE US DEPARTMENT OF TRANSPORTATION. THE STANDARD THAT THIS VEHICLE FAILS IS: "STANDARD NO. 105 - HYDRAULIC AND ELECTRIC BRAKE SYSTEMS - PASSENGER CARS (EFFECTIVE 1-1-68) THIS STANDARD SPECIFIES REQUIREMENTS FOR VEHICLES EQUIPPED WITH HYDRAULIC AND ELECTRIC SERVICE BRAKE SYSTEMS AND ASSOCIATED PARKING BRAKE SYSTEMS TO ENSURE SAFE BRAKING PERFORMANCE UNDER NORMAL CONDITIONS AND EMERGENCY CONDITIONS" (HTTP://WWW.NHTSA.GOV/CARS/RULES/IMPORT/FMVSS/). THIS FAILURE OF THE BRAKING SYSTEM RESULTED IN ME BEING UNABLE TO STOP THE CAR WITHIN A REASONABLE DISTANCE FOR MY SPEED, AND I REAR ENDED THE CAR IN FRONT OF ME.

NHTSA ODI 10542358

I CONTINUE TO EXPERIENCE THE ISSUE OUTLINED IN COMPLAINT NUMBER [XXX]PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C (B)(6)., UNSAFE ACCELERATOR LAG GAS PEDAL DELAY NO RESPONSE, FROM MY VW JETTA. I AM TRYING TO GET A COPY OF THE SERVICE BULLETIN, TSB#01-13-14, NHTSA#10052336. EDMUNDS DIRECTS YOU TO ALL DATA DIY, ALLDATA.COM, TO GET TSBS. ALL DATADIY DOES NOT HAVE MY VEHICLE, 2013 VOLKSWAGEN JETTA, IN THEIR DROP DOWN LIST AND AS YOU WILL SEE IN THE ATTACHED EMAIL "THEY DO NOT HAVE THAT INFORMATION IN THERE DATABASE YET". SO I ASKED THEM FOR THE TSB 01-13-14, AKA NHTSA ID 10052336, FROM THE 2012 JETTA DATABASE, SINCE THIS TSB# SEEMS TO BE ASSOCIATED WITH MOST 2008-2013 MODELS OF VW JETTA, GOLF, RABBIT, BEETLE, EOS, CC, PASSAT, GTI, R32, TIGUAN, TOUAREG AND THE 2011 TOUAREG HYBRID. ACCORDING TO THE EMAIL REPLY FROM ALLDATADIY THERE IS NO SUCH SERVICE BULLETIN. WHEN DO THEY SYNC WITH YOUR SYSTEM? SHOULDN'T THEY HAVE THIS SERVICE BULLETIN. ATTACHED EMAIL: FROM ALLDATA SUPPORT FOR LOG ID:15679419 1 MESSAGE SUPPORT@ALLDATA.COM <SUPPORT@ALLDATA.COM> TUE, SEP 3, 2013 AT 1:30 PM TO: [XXX] REFERRING TO OUR CALL LOG ID:15679419 THANK YOU FOR CHOOSING ALLDATADIY.COM UNFORTUNATELY, THE INFORMATION YOU REQUESTED IS NOT AVAILABLE IN OUR DATABASE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED. THANK YOU, ALLDATADIY SUPPORT TEAM ****************************************************************************************** THANK YOU FOR GETTING BACK TO ME. I AM LOOKING ONE SPECIFIC SERVICE BULLETIN NHTSA ID 10052336 OTHERWISE REFERRED TO AS SERVICE BULLETIN 01-13-14 I KNOW THAT THIS SAME SERVICE BULLETIN EXISTS FOR THE 2012 JETTA. IS IT POSSIBLE TO JUST GET A COPY OF THE ONE SERVICE BULLETIN. HOW MUCH WOULD THAT COST. THANK YOU SO MUCH.*JB

NHTSA ODI 10538642

THIS PAST MAY, WE BOUGHT A VW JETTA GLI AT JENNINGS VOLKSWAGEN (GLENVIEW, IL) FOR OUR SONS LAST YEAR OF COLLEGE. THE CAR LOOKED GREAT AND HE LOVED IT. AT ABOUT 1000 MILES, WHILE HE WAS DRIVING WITH HIS FRIENDS, THE CAR HAD A SUDDEN LOSS OF POWER AND A SUDDEN ENGINE SHUTDOWN. LUCKILY, HE WAS CROSSING A PARKING LOT SO HE WAITED UNTIL IT RESTARTED. WE MADE NO BIG DEAL OF IT AND TOOK IT TO JENNINGS WHERE THEY DID NOT FIND ANYTHING. THEN, JUST LAST WEEK, AT 3000 MILES, THE SAME HAPPENED WHILE HE WAS DRIVING WITH OUR DAUGHTER IN THE CAR ON WEST LAKE AVENUE. THIS TIME, WE WERE CONCERNED, SINCE THIS HAPPENED DURING RUSH HOUR IN A CONGESTED STREET. WE WORRIED NOW, SINCE THIS WAS THE SECOND TIME THIS HAD HAPPENED. OUR SON DRIVES TO THE CITY ON A DAILY BASIS TO ATTEND SCHOOL AND HE TAKES THE HIGHWAY. WHAT IF THAT HAD HAPPENED ON THE HIGHWAY AND A TRUCK HAD BEEN BEHIND HIM? IT COULD HAVE BEEN DISASTROUS. WE DID SOME RESEARCH AND FOUND OUT THAT THERE HAS BEEN A FATAL ACCIDENT IN AUSTRALIA WITH ANOTHER VW, WITH THE SAME TYPE OF TRANSMISSION, EXPERIENCING SUDDEN ENGINE SHUTDOWN ON THE HIGHWAY. THERE HAS BEEN A RECALL OF CERTAIN OF THESE CARS IN CHINA, JAPAN, AND AUSTRALIA FOR SIMILAR ISSUES SO WE ARE REALLY CONCERNED. OUR SON TOOK THE CAR TO JENNINGS AGAIN, AND WAS SENT HOME WITH A RENTAL CAR WHILE THEY LOOKED INTO THE ISSUE. THEY APPARENTLY DID VARIOUS DRIVING AND MECHANICAL TESTS AND COULD NOT REPRODUCE THE SCENARIO, SINCE APPARENTLY THE CARS COMPUTER HAD NOT REGISTERED ANY OF THE FAILURES. THE CAR DEALERSHIP REFUSED TO BUY BACK OR REPLACE THE CAR.*JB

NHTSA ODI 10541728

I HAVE HAD MULTIPLE EXPERIENCES AS OUTLINED IN COMPLAINT ID 10535696. I HAVE AN OPEN CASE WITH VW CORP, CASE NUMBER 130565794. I HAVE ASKED FOR THE NHTSA SERVICE BULLETIN 100552336, SERVICE TO BE PERFORMED ON MY CAR, AS I CONTINUE TO HAVE NEAR ACCIDENT MISSES DUE TO THE MISFIRE (WHICH HAPPENS WHEN THE AC IS ON) AND THE NON-RESPONSIVE GAS PETAL (WHEN THE AC IS OFF). VW CORP IS TRYING NOT TO ACKNOWLEDGE YOUR SERVICE BULLETIN AND REFUSES TO PERFORM THE SERVICE TO MY CAR. THEY STATED THAT THEY ARE NOT AWARE OF THE CONTENTS OF THE SERVICE BULLETIN. I HAVE INFORMED THEM AND HAVE DOCUMENTED ON MY SERVICE INVOICE THE SERVICE BULLETIN NUMBER AND MY COMPLAINT NUMBER. SO IF THEY WERE NOT AWARE BEFORE, THEY ARE NOW, BUT STILL DENY ME THE SERVICE OUTLINED IN YOUR SERVICE BULLETIN ID 100552336. THEY HAVE HAD MY CAR IN THEIR POSSESSION SINCE THE 23RD, THIS IS MY SECOND VISIT AND I NOW HAVE A CASE OPEN WITH VW CORP (SEE CASE NUMBER ABOVE). I CONTINUE TO BE UNABLE TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY DRIVING SITUATIONS. *TT

NHTSA ODI 10537724

THIS IS AN UPDATE TO COMPLAINT NUMBER 10537724 THE SERVICE BULLETIN ID IS 01-13-14 THE NHTSA ID NUMBER IS 10052336 I APOLOGIZE FOR ANY CONFUSION. COMPLAINT NUMBER 10537724 SHOULD READ USING THE ABOVE SERVICE BULLETIN ID AND NHTSA ID NUMBER. *TT

NHTSA ODI 10537743

MY VEHICLE SUDDENLY LOST ACCELERATION AND SUBSEQUENTLY STALLED. FORTUNATELY, I WAS ABLE TO PULL BETWEEN SOME CONSTRUCTION CONES BEFORE IT LOST POWER COMPLETELY. UPON TOWING TO A DEALER, I WAS TOLD THE FUEL PUMP HAD FAILED. VW WARRANTY WILL COVER ALL DAMAGE, BUT IT IS CONSIDERABLE. ALL FUEL INJECTORS, PUMPS, LINES ETC WILL BE REPLACED. I SOON LEARNED FROM FRIENDS THAT THIS HAPPENED TO THEIR TDI MODEL VEHICLES AS WELL. ALL INFORMATION THAT I FIND DATES TO 2011, BUT YOU NEED TO KNOW THIS PROBLEM IS STILL OCCURRING. I AM VERY CAUTIOUS ABOUT WHERE I FILL UP AND STILL EXPERIENCED THIS FAILURE. IN SPITE OF BEING ASSURED BY THE VW MECHANIC THAT MY CAR WILL BE "PERFECT," I FEEL THAT I NEED TO REPORT THIS INCIDENT. *TT

NHTSA ODI 10537820

HELLO, THE BRAKES ON THE NEW 2013 JETTA HYBRID ARE VERY DIFFICULT TO CONTROL. WHEN I TOLD MY DEALER, I WAS TOLD THAT THE BRAKES BEHAVED AS INTENDED. A GOOGLE SEARCH FOR "JETTA HYBRID BRAKES FEEL WEIRD" SHOWED MULTIPLE REPORTS ON STRANGE BEHAVING BRAKES. I THINK THIS IS A SAFETY ISSUE. I CANNOT COME TO A SMOOTH, STEADY STOP. EITHER IT IS TOO FAST OR TOO SLOW AND I HAVE TO SLAM ON THE BRAKES AT THE END. I THINK VW SHOULD BE REQUIRED TO MAKE THE BRAKES ON THE JETTA HYBRID SAFER AND RETROFIT VEHICLES ALREADY ON THE ROAD. THANK YOU FOR YOUR CONSIDERATION. *TR

NHTSA ODI 10537296

MY VEHICLE WHEN ENTERING TRAFFIC HAS A DELAY OF 1-2 SECONDS WHEN TRYING TO ACCELERATE FROM A STOP. WHEN I AM TRYING TO GET ON/OFF A HIGHWAY AND THAT DELAY HAPPENS, THE TRAFFIC HAS TO SLOW TO KEEP FROM HITTING ME AS BY THE TIME IT HAPPENS THEN SURGES, IT IS TOO LATE TO STOP. MY SPEED NEEDLE WAS SO INACCURATE AND BOUNCED SO MUCH I GOT A SPEEDING TICKET. IT WAS 14 MPH OFF. THEY REPLACED THE CLUSTER, BUT NOW BOTH THE TACHOMETER AND SPEEDOMETER BOUNCE ENOUGH TO NOT BE SURE YOUR SPEED. ELECTRONIC FAN STAYED ON FOR THE ENTIRE 90 MINUTES I WAS IN A COFFEE SHOP AFTER DRIVING ONLY 5 MILES AND HAD BEEN RUNNING AC. AC WHEN NOT ON FULL FAN WILL HAVE PERIODS OF HOT AND HUMID LIKE THE SYSTEM TEMPORARILY SHUTS DOWN, AND OF COURSE, THE CAR HOPS AND SURGES AT SLOW SPEEDS IN ADDITION AS YOU ARE DECELERATING WITH THE FOOT OFF THE ACCELERATOR, IT WILL JERK YOU DOWN AS IT SHIFTS DOWN. *TR

NHTSA ODI 10537109