What 45 owners told NHTSA about the 2013 Mercedes-benz Sprinter 3500xd Crew Van

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that she safely drove the vehicle to her residence. The contact stated that when she opened the hood, she discovered that the vehicle was leaking power steering fluid. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

NHTSA ODI 11548679

My Sprinter van was purchased used, and I was alerted of a recall on my vehicle where I took it in for service. However, the issues were not addressed and caused further damage to my vehicle. When I addressed those issues, I contacted the manufacturer, who refused to reimburse me for the repairs. The vehicle, despite it still being "fixed", continues to have ongoing issues related to the recall.

NHTSA ODI 11525948

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving, the vehicle failed to exceed 20 MPH. The contact stated that the vehicle had lost motive power. The vehicle was taken to an independent mechanic where the wheel speed sensor was replaced. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 34,200.

NHTSA ODI 11471421

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 MPH and attempting to activate the cruise control, the vehicle failed to remain in cruise control mode. The contact stated that the ABS, traction control, and check engine warning lights were illuminated. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under a related recall. The failure mileage was approximately 41,000.

NHTSA ODI 11430199

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 65 mph, the ABS warning light and two other unknown warning lights illuminated. The contact stated he continued to drive the vehicle. The contact stated the vehicle was not taken to be diagnosed nor repaired however, the contact replaced the driver’s side rear wheel speed sensor himself. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 12,200. VIN tool confirms parts not available.

NHTSA ODI 11426696

Speed sensor failures caused ESP & ABD disabled. Both front and rear sensors had problems frequently! The mechanics at different dealership told me that the sensor has design deficiencies and it happens all the time.

NHTSA ODI 11425594

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact received a repair for the rear wheel speed sensors and now they were unable to exceed 50 mph while driving. The contact stated that the vehicle was possibly in Limp Mode. The contact contacted the dealer who performed the repair however, the contact was unable to take the vehicle in for an appointment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 33,000.

NHTSA ODI 11422319

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11416302

ON MARCH 22, 2020, THE VEHICLE ENTERED THE 'LIMP HOME MODE' WHILE TRAVELING ON AN INTERSTATE HIGHWAY, WHERE THE SPEED LIMIT WAS 70 MPH. PRIOR TO THE FAILURE, WARNING LIGHTS WERE PRESENT ON THE DASHBOARD FOR ABS, ESP, AND ASR, WITH CRUISE CONTROL DISABLED. THESE INDICATOR LIGHTS WOULD CLEAR OCCASIONALLY AFTER THE VEHICLE WAS NOT IN USE FOR A PERIOD OF TIME, AND THEN REAPPEAR AGAIN AFTER DRIVING FOR ABOUT AN HOUR OR TWO. THE VEHICLE WAS TOWED TO A DEALERSHIP, WHERE TWO FAILED SPEED SENSORS WERE REPLACED TO CORRECT THE PROBLEM. A YEAR LATER, THE WARNING LIGHTS ARE BACK, WITH THE LOSS OF CRUISE CONTROL. IT HAS NOT ENTERED INTO THE 'LIMP HOME MODE' AS OF NOW. I HAVE READ NEWS ARTICLES THAT WERE INITIALLY PUBLISHED ABOUT 6 MONTHS AGO, THAT SAID THAT THIS IS A KNOWN PROBLEM THAT IS BEING INVESTIGATED BY NHTSA. WHAT IS THE STATUS AND IS MERCEDES DOING ANYTHING TO ADDRESS THIS ISSUE? TO HAVE THE VEHICLE SUDDENLY ENTER INTO 'LIMP HOME MODE' ON THE INTERSTATE WHERE SPEED LIMITS ARE 70 MPH IS A SAFETY CONCERN.

NHTSA ODI 11406328

2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO ABS SYSTEM FAILURE. *LD THE CONSUMER STATED THE WHEEL SENSORS FAILED MULTIPLE TIMES, WHILE DRIVING. THE CRUISE CONTROL WOULD NOT DISENGAGE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILED SENSORS. *JS

NHTSA ODI 11376615

1 REAR WHEEL SPEED SENSORS FAILED 2 YEARS AGO 2 REAR WHEEL SPEED SENSORS FAILED TWO WEEKS AGO.0

NHTSA ODI 11365355

I HAVE HAD TWO FAILURES OF A REAR SPEED SENSOR WHICH HAVE CAUSED A LOSS OF ANTI LOCK BRAKING, TRACTION CONTROL, AND CRUISE CONTROL. THE MOST RECENT FAILURE ON OCT 14, 2020 ALSO RESULTED IN SOME ERRATIC TRANSMISSION SHIFTING. ALL OF THESE THINGS IMPACT THE SAFETY OF THE VEHICLE. IN BOTH FAILURES THE VEHICLE WAS TRAVELING AT HIGHWAY SPEEDS.

NHTSA ODI 11365194

WHEEL SENSORS FAILURE CAUSES LOSS OF ABS BRAKING , CRUISE CONTROL AND TRACTION CONTROL. WHEN THIS OCCURS CAUSES THE VEHICLE TO GO INTO LIMP MODE AND RAPID REDUCTION OF SPEED. ALL OF THE ABOVE CAUSES A HAZARDOUS SITUATION ON THE FREEWAY. WE HAVE HAD 2 FAIL AND MANY OF OUR FRIENDS HAVE EXPERIENCED CTHE SAME.

NHTSA ODI 11364346

THE AWNING ATTACHED TO THE VAN AND MANUFACTURED BY FIAMMA DOES NOT EXTEND OR RETRACT CORRECTLY AND BREAKS DOWN EVERY SINGLE TIME WE HAVE HAD IT FIXED. THE MOTOR HAS TO BE REPLACED EACH TIME WHICH IS MONEY OUT OF OUR POCKET.

NHTSA ODI 11350610

I HAVE HAD TO CHANGE THE SPEED SENSOR ON THE RIGHT BACK WHEELS 3 TIMES. THIS AFFECTS ELECTRICAL STABILITY CONTROL OF VEHICLE AND ABS SYSTEM. IT IS UNUSUAL AND EXPENSIVE TO BE DOING THIS. LAST TIME WAS APRIL 2019. I HAVE TO TAKE IT IN TO THE MERCEDES AGAIN TO CHANGE IT.

NHTSA ODI 11341988

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER'S SIDE REAR WHEEL SPEED SENSOR CEASED TO OPERATE WITH THE ABS WARNING LIGHT, ELECTRONIC STABILITY PROGRAM (ESP) WARNING LIGHT AND ANOTHER UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT INITIALLY TOOK THE MOTORHOME TO (MERCEDES-BENZ OF TYLER (3274 PROFESSIONAL DR, TYLER, TX 75701) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE PASSENGER'S SIDE REAR WHEEL SPEED SENSOR. THE SPEED SENSOR WAS REPLACED. THE CONTACT STATED THAT RECENTLY, THE DRIVER'S SIDE REAR WHEEL SPEED SENSOR EXPERIENCED A SIMILAR FAILURE WITH SIMILAR WARNING LIGHTS ILLUMINATED. THE MOTORHOME WAS THEN TAKEN TO MERCEDES-BENZ OF SHREVEPORT (1330 E BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA 71105) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE DRIVER'S SIDE REAR WHEEL SPEED SENSOR NEEDED TO BE REPLACED. THE WHEEL SPEED SENSOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.

NHTSA ODI 11331832

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND DEPRESSING THE BRAKE PEDAL, THERE WAS ABNORMAL CRUNCHING NOISE DETECTED. THE ABS WARNING LIGHT WAS ILLUMINATED AND THE CRUISE CONTROL WAS INOPERABLE. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132) WHERE IT WAS DIAGNOSED THAT THE RPM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,500.*BF*JB

NHTSA ODI 11322346

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE LOSS MOTIVE POWER WITH SEVERAL WARNING LIGHTS ILLUMINATED INCLUDING; THE ABS, TRACTION CONTROL, AND THE CHECK ENGINE WARNING LIGHTS. THE CONTACT WAS ABLE TO DRIVE IN LIMP MODE TO MERCEDES-BENZ OF LYNNWOOD LOCATED AT (17800 HWY 99, LYNNWOOD, WA 98037) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE SPEED SENSOR. THE CONTACT STATED THAT THE SPEED SENSOR WAS REPLACED ON THREE TIMES. THE CONTACT SPOKE WITH THE MANUFACTURER AND RECEIVED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,800.

NHTSA ODI 11317336

2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS TO VEHICLE. *LD *JS

NHTSA ODI 11231314

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT HE WAS UNABLE TO CONTACT AN AUTHORIZED DEALER TO SCHEDULE A RECALL REPAIR APPOINTMENT WITHIN A REASONABLE AMOUNT OF TIME REGARDING NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE INTERIM RECALL NOTICE BEGAN ON APRIL 11, 2016 AND INDICATED THAT THE PART WAS NOT AVAILABLE AND A SECOND NOTICE WOULD BE SENT TO THE VEHICLE OWNER. IN ADDITION, THE MANUFACTURER INDICATED THAT THE CLOSEST DEALER WAS LESS THAN THREE HOURS AWAY. THE CONTACT INFORMED THE MANUFACTURER SEVERAL TIMES THAT THIS WAS NOT A REASONABLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED IT IS MANUFACTURES FAULT DUE TO FAULTY AIRBAGS/RECALL. *JB

NHTSA ODI 11173112

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF STEVENS CREEK (4500 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 641-4610) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE. ONCE THE VEHICLE WAS TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11164602

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500 (M3DB170E). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT CALLED VIN DEVERS AUTOHAUS OF SYLVANIA AT 419-885-5111 (LOCATED AT 5570 MONROE STREET, DRIVEWAY 1, SYLVANIA, OH 43560) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11144898

WHEEL SPEED SENSOR FAILURE. 5 SENSORS REPLACED ON 4 DIFFERENT OCCASIONS. I CANNOT FIND THE FIRST INVOICE FOR THE HENDERSON NEVADA WHEEL SPEED SENSOR REPAIR BUT HERE ARE THE OTHER THREE... 7/25/2016 SPOKANE WASHINGTON- @25232 MILES, REPLACE BOTH FRONT WHEEL SPEED SENSORS, 2/6/2018 RENO NEVADA- @29593 MILES, REPLACE RIGHT REAR WHEEL SPEED SENSOR, 7/13/2018 SPOKANE WASHINGTON- @ 31575 MILES LEFT REAR WHEEL SPEED SENSOR. AS FAR AS I'M CONSERNED, THE VEHICLE CANNOT BE RELIED UPON FOR TRAVEL. LOOK AT THE MILE BETWEEN REPAIRS. A TIME ORIENTED WARRANTY DOES NOT APPLY TO A MILAGE BASED PART ON A VEHICLE. THE FAILURES OCCURED WHILE DRIVING ON PAVED HIGHWAYS. MERCEDES BENZ DENIED MY LEMON LAW CLAIM.

NHTSA ODI 11145019

REAR WHEEL SPEED SENSOR FAILURE. I HAVE HAD TO REPLACE A REAR WHEEL SPEED SENSOR IN EACH OF THE LAST 3 YEARS. WHEN THE SENSOR FAILS THE ABS SYSTEM STOPS OPERATING. CRUISE CONTROL IS DISABLED AND TRACTION CONTROL IS DISABLED. VEHICLE IS STILL DRIVABLE, BUT SAFETY SYSTEMS ARE LOST UNTIL REPAIRED. BASED ON WEB SEARCHES THIS IS A VERY COMMON PROBLEM FOR THIS VEHICLE AND MODEL YEAR. I HAVE NOT HAD A DANGEROUS INCIDENT WHEN THE SENSOR GAVE OUT THOUGH I HAVE HAD TO DEAL WITH SOME UNCOMMANDED BRAKING.

NHTSA ODI 11139000

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WESTMINSTER (10391 WESTMINSTER BLVD, WESTMINSTER, CO 80020, (303) 410-7800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

NHTSA ODI 11109716