What 68 owners told NHTSA about the 2013 Mazda CX-9

TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) HOWEVER, THE PART TO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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LOSS OF BRAKING POWER AND HISSING NOISE HEARD IN THE ENGINE COMPARTMENT. THE FIRST TIME YOU BRAKE IT FELT OKAY BUT ANY SUBSEQUENT BRAKING IT FELT LIKE THERE WERE NO POWER BRAKES. BRAKE PEDAL HAD TO BE PUSHED REALLY HARD TO GET IT TO EVEN STOP. WHEN STOPPED AT A LIGHT FACING DOWN HILL, BRAKES STARTED TO SLOWLY LOOSE GRIP AND CAUSED THE CAR TO ROLL FORWARD. IT FELT LIKE BRAKE FLUID WAS SLOWLY BEING DRAINED. I HAD TO CONSIDER PUTTING THE CAR IN PARK WHILE STOPPED AT A LIGHT SO AS TO NOT RUN INTO THE CAR IN FRONT OF ME. WE TOOK IT TO THE DEALER AND THEY FOUND THAT THE BRAKE BOOSTER WAS COMPLETELY FAULTY AND THEY REPLACED IT. BRAKE PROBLEMS HAVE EXISTED ON OTHER MAZDA CX-9 VEHICLES: 2008, 2010 & 2011. NHTSA ALREADY INVESTIGATED THE 2010-2011 CX-9'S AND MAZDA "EXTENDED THE WARRANTY" ON THOSE VEHICLES. WHAT ABOUT THE 2013 CX-9'S? WHY WAS THE PROBLEM NOT YET REMEDIED ON THE 2013? WHAT GOOD IS A VEHICLE IF YOU CANNOT STOP? SAFETY SHOULD BE FIRST PRIORITY AND MAZDA HAS FAILED MISERABLY WITH THE BRAKES. THE BRAKE BOOSTER WAS SUPPOSEDLY "FIXED" UNDER WARRANTY, THE NEXT DAY THE ORANGE WRENCH MECHANIC LIGHT ILLUMINATED ON THE DASHBOARD AND CRUISE CONTROL BROKE FAILED TO ENGAGE. IT TURNS OUT THE BRAKE BOOSTER AND BRAKING SWITCH WAS STILL FAULTY EVEN AFTER THE DEALER FIXED IT. THE VEHICLE THOUGHT THE BRAKES WERE CONTINOUSLY BEING PUSHED SO THE CRUISE CONTROL WOULD NOT ENGAGE, EVEN THOUGH NO BRAKES WERE BEING PUSHED AND WE WERE DRIVING 55 MPH DOWN THE INTERSTATE. WE TOOK IT BACK AND THEY HAVE SUPPOSEDLY "FIXED IT THIS TIME". THIS IS THE 3RD MAJOR REPAIR (ALSO FAULTY AND REPLACED OR WILL BE: TORQUE CONVERTER, TRANSMISSION, LOWER CONTROL ARMS AND BALL JOINTS) OF THIS VEHICLE AND IT IS NOW LESS THAN 3 YEARS OLD! I DO NOT THINK I WOULD BUY ANOTHER MAZDA AGAIN.

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TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER INFORMED THE CONTACT THAT IT WOULD BE SEVERAL MORE MONTHS BEFORE RECEIVING NOTIFICATION OF A REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10822322

TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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LOST CONTROL OF VEHICLE COMING DOWN A RAMP IN A PARKING GARAGE, CAUSING ME TO STRIKE POLE IN GARAGE, OR WOULD HAVE CAREENED OVER 6TH FL RAILING DOWN 6 STORIES TO STREET. VEHICLE IN MOTION.

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TL* THE CONTACT OWNS A 2013 MAZDA CX-9. WHILE DRIVING 40 MPH, THE BRAKES MADE A HISSING SOUND WHEN ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 32,885.

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THE HEADRESTS ON THE 2013 MAZDA CX-9 ARE EXCRUCIATINGLY UNCOMFORTABLE. THEY ANGLE AT A COMPLETELY UNNATURAL FORWARD ANGLE AND FORCE THE DRIVER'S HEAD FORWARD AND DOWN. IT WAS NOT OBVIOUS DURING THE TEST DRIVE. AFTER 6 HRS OF DRIVING THOUGH, PAIN DEVELOPED IN NECK, UPPER SHOULDERS AND LOWER BACK. WHO DESIGNED THIS MESS? WHY CAN'T THE HEADREST JUST BE STRAIGHT UP, LIKE IN THE BACK SEATS? *TR

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NAVIGATION SYSTEM IS FAUTY. SINCE PURCHASE NEW, NAVIGATION TRACKS FAULTY. MAZDA CAN NEVER FIX. I BROUGHT IT BACK MANY TIMES.

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NAVIGATION SYSTEM IS FAUTY. SINCE PURCHASE NEW, NAVIGATION TRACKS FAULTY. MAZDA CAN NEVER FIX. I BROUGHT IT BACK MANY TIMES.

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NOTICED A HISSING SOUND ON MY 2013 MAZDA CX-9 UPON BRAKING -ONLY BECAUSE RADIO WAS OFF. BRAKES BEGAN REQUIRING EXTRA FORCE IN ORDER TO STOP. WAS AT A STOP LIGHT AND REALIZED VEHICLE SLIGHTLY ROLL FORWARD. PERIODICALLY BRAKES WOULD BECOME TIGHT AND FEEL LIKE CAR HAD TURNED OFF ESPECIALLY UPON PARKING AND BACKING UP. EXPLAINED SYMPTOMS TO SERVICE TECH AT MAZDA AND SCHEDULED TO HAVE VEHICLE LOOKED AT. UPON DRIVING TO DEALERSHIP (DURING MORNING TRAFFIC) I WAS CUT OFF BY ANOTHER VEHICLE AND HAD TO SLAM ON BRAKES WHICH IN IT'S MOST IMPORTANT MOMENT FAILED!! I ENDED UP SWERVING INTO ONCOMING TRAFFIC AND WAS COMPLETELY BLESSED NOT TO HAVE HIT OR HAVE BEEN HIT BY ANOTHER VEHICLE. IRONICALLY THIS ALL HAPPENED RIGHT OUTSIDE THE DOORSTEPS OF THE DEALERSHIP. I WAS COMPLETELY SHAKEN UP AND VERY EMOTIONAL. HOW DO BRAKES ON A BRAND NEW CAR FAIL TO WORK??? SERVICE TECH SAID IT WAS THE BRAKE BOOSTER THAT FAILED AND STATED "I WAS A VERY LUCKY GIRL". MY CAR SINCE HAS BEEN FIXED, HOWEVER, I AM FEARFUL TO DRIVE IT AGAIN. IT WOULD BE ONE THING IF IT HAD BEEN AN ISOLATED INCIDENT, I UNDERSTAND NOTHING IN THIS WORLD IS PERFECT, HOWEVER, THIS IS NOT AN ISOLATED BUT YET COMMON PROBLEM. I WAS TOLD WHEN THE BRAKE BOOSTER GETS HOT OR OVERHEATS IT CAUSES A LEAK WHICH IN TURN CREATES THE BRAKE FAILURE. REALLY?? I LIVE IN FLORIDA IT'S ALWAYS HOT! SO BASICALLY EVEN THOUGH THE BRAKE BOOSTER HAS BEEN "FIXED" THERE'S A CHANCE FOR IT TO HAPPEN AGAIN. I'M SORRY BUT I'M NOT WILLING TO TAKE A CHANCE ON MY LIFE AGAIN! NOT SURE WHY THERE HASN'T BEEN A RECALL YET. PERHAPS SOMEONE HAS TO BE SERIOUSLY INJURED OR WORSE. PLEASE, PLEASE BE CAUTIOUS IF ANY OF THE SYMPTOMS MENTIONED ARISE AND HAVE THE CAR TOWED AND NOT DRIVEN TO YOUR DEALERSHIP OR MECHANIC. *TR

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WHILE DRIVING MY 2013 CX9 I NOTICED THE BRAKES REQUIRED EXTREME FORCE TO ENGAGE AND I HEARD A HISSING SOUND WHEN I ENGAGED MY BRAKES. SINCE I HAD THE SAME ISSUE WITH THE BRAKES ON MY 2010 MODEL, I IMMEDIATELY CONTACTED THE DEALERSHIP WHERE THEY ARE CURRENTLY REPAIRING THE BRAKES UNDER WARRANTY. *TR

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PURCHASED THIS CAR NEW, WENT TO HAVE OIL CHANGE AND THERE WAS OIL UNDERNEATH. THE RIGHT PION SEAL WAS OUT. HAD CAR TOWED AND I CONTACTED THE DEALERSHIP I FOUND OUT THE TRANSFER CASE IS OUT. PRIOR TO THIS I SMELLED SOMETHING LIKE BURNING OIL, BUT WHEN I CONTACTED THE DEALERSHIP I WAS TOLD IT WAS PROBABLY THE UNDERCOATING THAT IS USED TO SHIP THESE CARS OVER THE OCEAN. *TR

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PASSENGER SAS ( AIRBAG,SIDEAIR BAG,SEATBELTPRETENSIONER ) WITHOUT REASON TURNS OFF AND ON. MY WIFE ( 96 LB ) IS NOT A CHILD AS DEFINED BY THEIR LITERATURE ( 66 LB ). MY WIFE IS CONSEQUENTLY RENDERED PROTECTED AND THEN WITHOUT REASON, UNPROTECTED BY THE SAS SYSTEM BUILT INTO THE VEHICLE. MAZDA'S POSITION IS THAT SHE SHOULD SIT IN THE BACK SEAT. THIS VEHICLE IS UNSAFE FOR HER. MAZDA WILL DO NOTHING BUT OFFER ME PLATITUDES, BUT NO SOLUTION TO THIS UNSAFE SITUATION. THIS IS CLEARLY BAD ENGINEERING AND DESIGN, PUTTING MANY PEOPLE IN HARMS WAY. [XXX] VEHICLE SOLD BY GUNTHER MAZDA FORT LAUDERDALE. FLA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG DEACTIVATED WARNING MESSAGE ILLUMINATED ALTHOUGH THERE WAS A PASSENGER OCCUPYING THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING UP TO SPECIFICATIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 600.

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TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE ENGAGED AND FAILED TO ILLUMINATE THE ROAD BEYOND 5 FEET. THE FAILURE RECURRED MORE FREQUENTLY WHEN DRIVING ON A MOUNTAINOUS ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 150.

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TL* THE CONTACT OWNS A 2013 MAZDA CX9. THE CONTACT STATED THAT THE METAL ABOVE THE DRIVERS DOOR CHROME STRIP HAD A SHARP EDGE THAT CUT THE CONTACT BELOW THE LEFT EYE, WHILE HE EXITED THE VEHICLE. THE CONTACT INSPECTED THE PASSENGER SIDE FRONT, AND THE REAR DOORS, AND ALSO FOUND THE DEFECTED CHROME WITH THE SHARP EDGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION THE DEALER ADVISED THAT PLASTIC SHARPNESS WAS INDEED A DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 9,000.

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THE VOICE ACTIVATED NAVIGATION FEATURE ON THE VEHICLE SHUTS DOWN AND BECOMES INOPERABLE WHEN STOPPING OR ACCELORATING FROM A STOPPED POSITION. THE VOICE ACTIVATED FEATURE ONLY WORKS WHILE IN ONE LONG CONTINUOUS MOTION WHICH DEFEATS THE PURPOSE OF THE HANDS-FREE VOICE ACTIVATED NAVIGATION AND MAKES USING THE SYSTEM DIFFICULT IN URBAN ENVIRONMENTS. THIS CONCERN WAS VOICED TO THE LOCAL DEALER AND SALES STAFF WHO COULD NOT FIGURE OUT WHY THE SYSTEM WAS MALFUNCTIONING THIS WAY AND ADVISED THAT THEY WERE NOT ABLE TO FIX IT. NO REMEDY WAS AVAILABLE AND I AM STUCK WITH A VEHICLE THAT DOESN'T FUNCTION AS IT WAS ADVERTISED TO ME AND SOLD. *TR

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