Sep 25, 2025Body & structureBackup camera & sensorsDriver assistanceCrash
I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me. At that point, a warning came up on my odometer stating “Brake Malfunction “. . Thank goodness no one was hurt. I called the police. When the officer arrived, I explained what happened. He did see the odometer warning. He advised me to take a picture of it which I did. My car was towed to Crash Champions in Wesley Chapel. I explained to them what happened. They repaired my car and told me that They couldn’t find anything wrong with the brakes and everything was calibrated properly. I then asked Mazda to please check the brake system as I was not comfortable driving in this car anymore. I had just gotten off the Suncoast Parkway and thank goodness it didn’t happen on the parkway or I and my sister may have been killed. Mazda checked out the car and told me the same thing “ everything calibrates properly”. They were unable to help me exchange cars without a large sum of money so I had to take it back. I will not drive anywhere except locally and keep a good distance between me and the person in front of me. Again, last week, I was driving on a residential street in Lutz FL there was no cars in front of me and no cars behind me and my odometer lit up “BRAKE” which is what happens when I am too close to the car in front of me. But there was no car in front of me. I called Mazda to speak to the service manager and explained to the receptionist what had happened and he has not responded. It’s been almost a week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11689655
Mar 7, 2020Transmission & drivetrainFire
I WAS DRIVING DOWN THE INTERSTATE AND MY MAZDA CX9 CAUGHT FIRE! I DIDN'T REALIZE IT SINCE IT WAS UNDER THE CAR AND THE CAR BESIDE INFORMED ME OF IT. THIS WAS DUE TO THE TRANSFER CASE ISSUES THAT MAZDA HAD TO EXTEND THE WARRANTY ON THEM BECAUSE OF SO MANY ISSUES WITH THEM. THEY ARE COVERED FOR 90 THOUSAND MILES OR 7 YEARS. MY TRANSFER CASE WAS ALREADY REPLACED ONCE AND DO TO ISSUES AND NOW SINCE MY CAR IS PAST THE 7 YEARS BUT ONLY HAS 60 THOUSAND MILES THEY WILL NOT PAY FOR IT. EVEN THOUGH THE TRANSFER CASE THEY REPLACED A FEW YEARS AGO SHOULD STILL BE UNDER WARRANTY. THIS SITUATION COULD OF BEEN A LOT WORSE AND THANK GOODNESS MY CHILDREN WERE NOT IN THE CAR WITH ME.
NHTSA ODI 11316715
Jul 15, 2016BrakesCrash
A TRUCK SWERVED INTO MY LANE AND I TRIED TO BRAKE. THE PEDAL DIDN'T IMMEDIATELY DEPRESS SO I HAD TO SERVE. JUMPED A CURB AND HIT A SIGN. MORE THAN $11,000 OF DAMAGE. THE BRAKE IS VERY DIFFICULT TO DEPRESS QUICKLY.
NHTSA ODI 10885005
Oct 13, 2015AirbagsBody & structureBrakesCrash1 injury
LOST CONTROL OF VEHICLE COMING DOWN A RAMP IN A PARKING GARAGE, CAUSING ME TO STRIKE POLE IN GARAGE, OR WOULD HAVE CAREENED OVER 6TH FL RAILING DOWN 6 STORIES TO STREET. VEHICLE IN MOTION.
NHTSA ODI 10781545
Aug 12, 2013Body & structure1 injury
TL* THE CONTACT OWNS A 2013 MAZDA CX9. THE CONTACT STATED THAT THE METAL ABOVE THE DRIVERS DOOR CHROME STRIP HAD A SHARP EDGE THAT CUT THE CONTACT BELOW THE LEFT EYE, WHILE HE EXITED THE VEHICLE. THE CONTACT INSPECTED THE PASSENGER SIDE FRONT, AND THE REAR DOORS, AND ALSO FOUND THE DEFECTED CHROME WITH THE SHARP EDGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION THE DEALER ADVISED THAT PLASTIC SHARPNESS WAS INDEED A DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 9,000.
NHTSA ODI 10534909