What 604 owners told NHTSA about the 2013 Hyundai Santa Fe Hybrid Hev

Please reference NHTSA recall number 23V651000. I am registering a complaint because the manufacturer has failed to remedy this safety issue in a timely manner. It is a fire hazard. Our vehicle is among the affected. This needs to be rectified immediately.

NHTSA ODI 11576966

The driver door doesn't latch correctly and vehicle says door is open.

NHTSA ODI 11576541

There is a very serious recall (fire danger when parked due to brake fluid leak) and Hyundai has not made efforts on next steps.

NHTSA ODI 11576299

Interior lights will not turn off when car is turned off and door is opened. Open door warning stays on dash while driving. Doors will not stay locked. Car does not make beep noise when locking with fob. Radio stays on when car is off and door has been opened and then closed.

NHTSA ODI 11575673

Hampton Hyundai in Fort Walton Beach, FL is refusing to do an inspection for Recall Campaign 162 (NHTSA #17V226000). Per the safety recall campaign, if the engine is experiencing issues as described by the campaign, the dealership must perform an inspection and do repairs as necessary under the safety recall. Hampton Hyundai is refusing to do such an inspection. Instead they are quoting $16.9k for a new engine but refusing to provide any diagnostic results or answer questions on the status of the engine or recall. For a dealership to ignore a safety recall campaign is not simply an unethical business practice, it is a danger to the public and to Hyundai customers. The NHTSA must address a dealership that refuses to acknowledge safety recalls or do the necessary inspections and repairs to ensure the safety of those on the road.

NHTSA ODI 11573713

Recall on below since September 2023 and they still have no remedy/fix available. Due to fire hazard I'm unable to park my car in my garage or near the house & says could cause fire while driving. How long is deemed unacceptable for no fix provided? Recall: THE SUBJECT VEHICLES ARE EQUIPPED WITH ANTI-LOCK BRAKE SYSTEM ("ABS") MODULES THAT COULD LEAK BRAKE FLUID INTERNALLY AND CAUSE AN ELECTRICAL SHORT OVER TIME. AN ELECTRICAL SHORT COULD RESULT IN SIGNIFICANT OVERCURRENT IN THE ABS MODULE INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE WHILE PARKED OR DRIVING. NHTSA Recall #23V651000. Hyundai campaign recall #251

NHTSA ODI 11571162

After reading through many complaints on this site for the engines seizing up and burning excessive oil, I decided to add my complaint in hopes that Hyundai will issue a recall and fix the problem. My problem: 1. My car is burning excessive oil. 2. Low oil warning lights are not displaying on dash. I'm sure the lack of oil is the root cause of the engine seizures other Santa Fe owners reported. Oil does not register on my dipstick less than 3000 miles after an oil change and the oil pressure warning light does not illuminate. There is no visible leak on my garage floor where the car is parked overnight. I've started adding oil between oil changes. I added 2 quarts this month and still registered low on the dip stick.

NHTSA ODI 11570529

recall 251 I feel Hyundia is dragging their feet with a fix for this recall.. It was been way too long. It can cause a fire and can not park my Santa Fe in my garage. The problem has hbeen confirmed with Hyundai.

NHTSA ODI 11570193

Brakes locked up on me driving

NHTSA ODI 11570093

its been three mos now with no waiting for ABS module overheat. recall came 2mos after purchasing car. Modules that could leak brake fluid causing electrical sort over-time. i do care giving for senior. That's not safe for me or them. There should be urgency for concern. Tks for your quick concern and fix. [XXX] [XXX] [XXX] or cell [XXX] . tks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11569950

Burning smell and smoke. No oil leak. Car will not start. I do not have another vehicle to use. I have 2 young children

NHTSA ODI 11568330

The contact owned a 2013 Hyundai Santa. The contact received notification of NHTSA Campaign Number 23V651000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated while driving at 72 MPH, there was a strong smell coming from the vehicle. The contact pulled over but did not see anything and continued driving. No warning lights illuminated. However, the smell became stronger so the contact drove the vehicle to a soccer field where there were no other vehicles to leave and return with a mechanic. As the contact walked away, while the vehicle was parked, a passerby informed the contact the vehicle was on fire. Per the contact, smoke, and flames were coming from underneath the vehicle. No one was injured during the fire and the vehicle was destroyed. The vehicle was towed to CoPart. The fire department was notified and extinguished the fire. A fire department and police report was filed. The manufacturer was made aware of the failure however stated there was no fix. The approximate failure mileage was 145,000

NHTSA ODI 11567951

The ABS sensor failed on my vehicle, causing it to no longer accelerate past 20 mph on the highway. This put my safety at risk, as well as my passengers and others on the road because it happened suddenly while I was on the highway. My car could no longer accelerate suddenly while all cars around me were traveling at high speeds. The ABS light came on my dash, as well as the traction control and incline warning. I can no longer drive my vehicle so it has not been inspected yet.

NHTSA ODI 11566409

Hyundai has not yet come up with a remedy. There is conflicting information about whether car is drivable considering fire can occur while in operation. I have read some information to suggest it can be driven until ABS warning light comes on however that information is not included in recall notice. Would NHTSA be able to confirm we can drive the vehicle if ABS light is not on? Have contacted Hyundai and there is still no remedy. No offer of compensation, buy back or loaner. Note while we can park our vehicle outside, it is not at all reasonable to suggest it be parked away from buildings. That suggests we could be held liable if the car catches fire and nearby structures catch fire. Cars would have to be parked in a field or vacant lot somewhere far and away from any home or business, rendering the vehicle not usable. I noticed there was a recall issued in 2022 for THE SAME DEFECT but affecting a smaller number of vehicles. So this ABS electrical issue has been in effect in actuality, since 2022. How long does a manufacturer have to find the remedy and repair a vehicle once a recall is issued? I do not feel safe driving my vehicle nor having parked in front of my home and in my neighborhood. The local dealership and Hyundai customer service has told me it’s OK to drive the car but again, I don’t find that information anywhere in the notice. If that were the case, wouldn’t the notice say so? Oh - I was going to sell my car to replace it and no one wants to buy it in light of this recall. Help? Thank you!

NHTSA ODI 11566067

The Key Fob and Door Touch Sensors will not operate when outside temperatures are cold. I have to use the Manual Key to unlock & lock my doors.

NHTSA ODI 11566171

The contact owns a 2013 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11565759

My wife and I are the owners of a 2013 Hyundai Santa Fe Sport VIN [XXX] . In September of 2023 we received a recall notice on this vehicle - NHTSA RECALL NUMBER 23V-651; HYUNDAI RECALL NUMBER 251 dated September 22, 2023. Since receiving this notice I have checked numerous times with our local dealership and online with Hyundai to see if there is any progress on this recall. As of January 15, 2024 there is no change in the status of this recall. I am disappointed that no remedy is available. Beyond the safety issues, we have been parking our car outside as directed and as a result, our vehicle, which has always been garaged, is now subject to weather risks as well as the very real risk (in our area) of pests damaging the wiring and other parts. If there is anything that NHTSA can do to spur some action on the resolution of this recall, I would greatly appreciate it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11565523

Please see attached document for detailed description of a Hyundai dealership refusing to fix a hazardous to drive 2013 Hyundai Santa Fe.

NHTSA ODI 11565146

NHTSA Recall Number23V651000 - I was told this issue would be fixed by November 2024. To date "no remedy has been identified" per Hyundai, however, the same thing happened in other vehicles with this manufacturer and a remedy has been implemented, the ABS brake module has been replaced. Hyundai is not following through with this. I am unable to drive my vehicle as it my spontaneously combust. I cannot drive my grandchildren in a vehicle that may catch on fire at any time. There is a remedy, replace the ABS break module. Hyundai is not doing this in a timely fashion.

NHTSA ODI 11564176

We have a 2013 hyundai santa fe and it has done the same thing that is described in the engine recall for the 2012 the bearings have worn out and now our engine is blown up at 120000 miles and every one that I have talked to has said the same thing they should be held responsible for this its the same engine same problem

NHTSA ODI 11563998

Caught on fire while driving, total loss unknown reason nor any warning. I stopped because of rotational noise to check tires, then car burst intimate flames. State troopers assisted and report filed.

NHTSA ODI 11563191

While driving on the interstate the vehicle suddenly shuddered and immediately died, dash lights were still on but all power was cut off. Cars around me were swerving to avoid hitting me from behind as well as avoiding cars in the inside lane. Thankfully able to coast to the narrow edge of the road without a grave incident. Restarted the car with a terrible metallic screetching noise and limp along the side of the interstate to the nearest off ramp.

NHTSA ODI 11562789

The paint is peeling off, started a couple of years ago, but its getting worse and worse. I jsut read about this recall that was issued. Needed to know what can be done. The front is peeled, so i added a hood front end bra, and have peeling spots all around. I try to wash only with soft water so it will not peel as much. I added a picture of the front with the bra, but if needed i will send one without. This picture was sent to my insurance. "Hyundai Paint Peeling Recall Explained The Hyundai Paint Peeling Recall was issued in 2016 due to a defect in the exterior paint finish of certain Hyundai models. This defect caused the paint to peel or bubble on the affected vehicles, leaving them with an unsightly appearance. Affected models and years include the Santa Fe Sport (2013-2016), Sonata (2015-2016), Tucson (2011-2016), Elantra GT (2013-2016), and Azera (2012-2016)."

NHTSA ODI 11562389

I had lightly let off my gas pedal since I was driving down a slight decline/hill. Upon reaching the bottom of the decline, I pressed the gas pedal to maintain my speed, when I heard a loud noise from my engine; all the lights on the dash lit up; and my car lost all power. These items happened simultaneously and it was very sudden and unexpected as there were no prior warnings, indications, noises, or lights. The steering wheel locked up and I was unable to control the direction of my car. The brakes locked up and were unresponsive despite depressing them with both feet. I had no control of my car and I was completely at the mercy of my car and the road. The electrical system also failed. When my vehicle came to rest, nothing in the car worked. If a child, another vehicle, or animal was stopped in front of me or had pulled out in front of me, my car would have ran right into them. If I was on the hill and this happened, my car could have verved into the ditch and I could have been ejected. My car was towed to a local auto repair shop. The repair shop owner told me that Hyundai/Kai had issued a recall and he felt my engine failed for the same reason. I had my car towed to my Hyundai dealership where it sat for 4 months before they were able to assess it. I bought this car brand new in 2013 and maintained it for 9 years without a prior incident, problem or concern. It was a great vehicle that I was planning on giving to my daughter. My neighbor bought a Santa Fe because I raved about mine all the time. The vehicle is available for inspection, along with the auto shop repair owner.

NHTSA ODI 11560816

The contact owned a 2013 Hyundai Santa Fe. The contact stated that while driving at about 35 MPH, The steering wheel was seized on a winding road; the steering warning light had also appeared on the instrument panel. The vehicle began to veer to the right direction as the contact forcefully steered the vehicle back to the left direction to avoid hitting a fence. The vehicle then spun into the opposite side of the road before hitting a curb. Once the vehicle hit the curb, the vehicle flipped three times before the vehicle came to a halt. All air bags deployed during the accident. A police report was filed. The vehicle was initially towed to an independent mechanic but was later towed by her insurance for an investigation. All three passengers were taken to the hospital by a family member where they were treated for various injuries. One passenger sustained temporary ringing in both ears after the accident and the other passenger suffered temporary back pain. The contact sustained a head injury and a muscle strain to both their neck and back. The manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was unknown.

NHTSA ODI 11559893