What 604 owners told NHTSA about the 2013 Hyundai Santa Fe Hybrid Hev

The contact's mother owned a 2013 Hyundai Santa Fe Sport. The contact's mother received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). An unknown dealer was made aware of the issue but informed the contact's mother that the recall was not urgent and there was no fire risk. The unknown dealer-scheduled an upcoming appointment for the recall repair. The contact stated that the failure later occurred while her mother was inside the store. The vehicle caught fire while parked in the parking lot. The flames spread to a nearby pillar. The fire department arrived on the scene and extinguished the fire. There were no injuries sustained. A fire department report was filed; however, the contact didn't have any additional information. The vehicle was towed to the tow yard, where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11623530

The engine went on fire and smoke’s up. I had to remove the battery and get out of the car before it burn. Luckily I am okay but the engine seized

NHTSA ODI 11622212

I was driving when it stalled out while driving and people helped me push my car out of turning lane to safety. The hood engulfed in flames. It was out the blue I had just bought the car a few months earlier. I was notified later that there was a recall on the car that caused fires but was unaware at the time

NHTSA ODI 11590271

The contact owns a.2013 Hyundai Santa Fe Sport. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The contact stated that while parked, he observed smoke emanating from the engine compartment. The contact opened the hood and observed flames coming from the center of the motor and extinguished the fire. The fire department was made. A police report was not filed. The vehicle was towed to an independent mechanic where it was diagnosed that the fire started due to fuel rail malfunctioned and melting the hard plastic manifold causing the fire, and the fuel rail and intake manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.

NHTSA ODI 11584912

I have a Hyundai 2013 Santa Fe Sport 2.0T. I parked the car in the middle of my cement driveway. I went into my home for a moment to get my Stanley water bottle. When I walked back to the car, the engine compartment was on fire. I had 2 fire extinguishers and attempted to put out the fire by to no avail. My daughter immediately called 911 to report the fire. The fire department came and it took about 8-10 fireman to put the fire under control. I have owned all types of cars for the past 40-years. I have never seen a car go up in flames and burn to the ground in about one minute. Had I parked my car in the garage my entire house would have burn down while potentially killing my entire family. I called my insurance company (Geico) to advise them of the fire and asked them to contact Hyundai about the matter. Geico said its not their responsibility. I'm having difficulty contacting Hyundai to report this serious fire before some other family gets killed. I never was notified about any type of dangerous recall with the entire car burning down. I will try to contact Hyundai again tomorrow morning (XXX). Please help me with this matter as Hyundai must be held accountable for this fire almost killing my entire family. More importantly I wish to help prevent a similar situation for another family in the future. Thank You, [XXX] [XXX] or [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11583709

I was driving the vehicle on the left lane of the freeway and the acceleration suddenly gave out. The car began to slow even when I pushed on the gas. Heat gage was fine and no lights went on. I quickly got over 4 lanes of traffic to the next exit and was able to pull over to the side of the road. White smoke began to billow out of the hood on the offramp and all the emergency light indicators came on at once. I turned the car off and the smoke turned black. I popped the hood and flames leapt out from under the hood. I jump out of the car and ran, leaving everything behind. I got safety away from the car and called 911. All of this happened within 2 minutes of losing acceleration. I typically have my two children in car seats in the car for school drop off and, [XXX] , they weren't with me. The fire overtook the front quickly and spread to the main cabin. By the time the fire department arrived (appx. 5-7 min) the car was completely engulfed. Nothing was salvaged. There is a fire report with the fire department. The police were not called. The car had gone through a full inspection and oil change one month prior and had no warning signs or issues. I lost a number of things in the car, including my purse, work items, kid's items, car seats, etc. Just after the incident, I developed a cough and severe headache that lasted two days. I also twisted my knee while running away, exacerbating an old injury. I am also dealing with acute mental health symptoms and am seeing a psychologist. I have not yet returned to work due to brain fog and exhaustion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11581902

The contact owned a 2013 Hyundai Santa Fe. The contact stated that while her husband was driving at an undisclosed speed, a gasoline and smoke odor was ventilating into the interior of the vehicle through the vents, after which the driver observed flames emanating from the engine compartment on the passenger side of the vehicle, prompting him to pull to the shoulder of the roadway. Upon exiting the vehicle, the vehicle became fully engulfed in flames. Local emergency services arrived and were able to extinguish the fire. The ABS warning light was illuminated. A fire report was filed. A police report was reported, and injuries were reported. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The contact stated that though medical treatment was not sought, the driver sustained minor injuries to his right arm, and a passenger sustained a quarter-sized burn to his right leg. The manufacturer was not notified of the failure. The failure mileage was 138,000.

NHTSA ODI 11580122

The contact owned a 2013 Hyundai Santa. The contact received notification of NHTSA Campaign Number 23V651000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated while driving at 72 MPH, there was a strong smell coming from the vehicle. The contact pulled over but did not see anything and continued driving. No warning lights illuminated. However, the smell became stronger so the contact drove the vehicle to a soccer field where there were no other vehicles to leave and return with a mechanic. As the contact walked away, while the vehicle was parked, a passerby informed the contact the vehicle was on fire. Per the contact, smoke, and flames were coming from underneath the vehicle. No one was injured during the fire and the vehicle was destroyed. The vehicle was towed to CoPart. The fire department was notified and extinguished the fire. A fire department and police report was filed. The manufacturer was made aware of the failure however stated there was no fix. The approximate failure mileage was 145,000

NHTSA ODI 11567951

Caught on fire while driving, total loss unknown reason nor any warning. I stopped because of rotational noise to check tires, then car burst intimate flames. State troopers assisted and report filed.

NHTSA ODI 11563191

The contact owned a 2013 Hyundai Santa Fe. The contact stated that while driving at about 35 MPH, The steering wheel was seized on a winding road; the steering warning light had also appeared on the instrument panel. The vehicle began to veer to the right direction as the contact forcefully steered the vehicle back to the left direction to avoid hitting a fence. The vehicle then spun into the opposite side of the road before hitting a curb. Once the vehicle hit the curb, the vehicle flipped three times before the vehicle came to a halt. All air bags deployed during the accident. A police report was filed. The vehicle was initially towed to an independent mechanic but was later towed by her insurance for an investigation. All three passengers were taken to the hospital by a family member where they were treated for various injuries. One passenger sustained temporary ringing in both ears after the accident and the other passenger suffered temporary back pain. The contact sustained a head injury and a muscle strain to both their neck and back. The manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was unknown.

NHTSA ODI 11559893

The vehicle caught fire while driving due to unknown cause. The vehicle was unable to break as smoke began coming into the vents. Car came to a stop and the flames were present underneath the vehicle before engulfing the entire hood. Vehicle has been deemed total loss by insurance.

NHTSA ODI 11558964

My car engine compartment fire while parked in front of my condo

NHTSA ODI 11551311

The contact owned a 2013 Hyundai Santa FE. The contact stated that while driving at an undisclosed speed, the vehicle lost all motive power, but he was able to safely coast to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the engine was on fire. The contact was able to extinguish the fire with fire extinguishers provided by bystanders. A fire report was filed, and a police report was not filed. No injuries were reported. No warning lights were illuminated. The vehicle was towed to a tow and deemed a total loss. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulics), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000.

NHTSA ODI 11548472

My husband was driving home and noticed the rpms showed 0 when he was idling. Then a little bit of smoke come out of the hood so he pulled over. When he stopped, there was thick black smoke coming out of the hood. Seconds after he got out of the vehicle the entire vehicle was engulfed in flames. The check engine light was on and we were going back and forth with dealers since I baught the car 2 months prior about getting it fixed. Before the fire, the vehicle was inspected by a huyndia representative and was scheduled to be worked on the next day. The insurance company did an investigation as well.

NHTSA ODI 11547026

05/22/23 engine shut off as I was exiting freeway. Dashboard fully illuminated with all check engine lights on. Put the car in park, turned car off, and turned it back on and the engine turned over and allowed me to get home. 5/23/23 inspected at AAMCO. Issue was not able to be replicated and tech stated that the computer did not record any issues from previous day. 6/6/23 engine spontaneously shut off on freeway. Pulled to shoulder and heard knocking sound, saw plume of smoke, then car erupted into flames. No injuries. Los Angeles FD report 0591 Car determined total loss.

NHTSA ODI 11527786

The contact owned a 2013 Hyundai Santa Fe. The contact stated that her husband was driving at 55 mph while depressing the accelerator pedal but the vehicle failed to accelerate and began to decelerate its speed. The contact stated no warning light was illuminated. The driver was able to park on the side of the road and turned off the vehicle. The driver was unable to restart the vehicle, and he saw smoke exiting the hood. The contact and her husband exit the vehicle safely before the vehicle was engulfed in fire. The fire depart extinguished the fire. A fire report was filed. The contact called the police department and also filed a police report and deemed the vehicle was a total loss The contact stated no one sustained any injuries nor sought medical attention. The contact called the insurance company and had the vehicle towed to a towing lot. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 95,000.

NHTSA ODI 11527369

As I drove off the highway and stopped at the light, all of my warning lights came on and fire started coming out of the hood in front of me. I bailed out of the vehicle and the entire front half of the car burned/melted completely.

NHTSA ODI 11523463

I purchased a Hyundai Santa Fe V6 3.3 L what's 67,000 miles on it from an owner that kept it maintained at the dealership and we have records. I kept it maintained I have records to support. The complaint is the engine started failing without notice while driving which was very dangerous because of the loss of speed while in traffic. The engine would rev up to redline which would force me to let off the gas call losing all power. My four year old daughter and I almost got plowed over from behind on the interstate by a semi truck because our engine would suddenly rev way up to redline without any notice. I contacted Hyundai about it, the engine has now died and we lost $15,000 vehicle because of it. Hyundai has ignored us regarding the dead car and the safety component. They should not be allowed to conduct a business in the United States. The amount of lawsuit stacked up against them for ripping off we Americans, is absolutely absurd. Get off [XXX] and do something about it. I'm a tax paying Citizen and you're allowed me to get [XXX] in my own backyard with regards to a [XXX] car for my family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) a

NHTSA ODI 11514928

While driving for approximately 4 hours I heard a loud pop and the car shut off with no warning. Smoke began to come from under the hood and as I opened the hood you can see a small fire coming from underneath the engine. Luckily I was able to put out the fire and had the car towed to a mechanic who informed me that I had a hole in my engine block. Had vehicle towed to dealership and contacted Hyundai about issue. I’m told their was a recall but I never received notice. There’s a case being investigated by Hyundai but as of now no details. Vehicle remains at dealership until further notice.

NHTSA ODI 11477376

The vehicle started to stall and smoke started to come from the engine compartment. People started yelling the vehicle was fire. Vehicle stopped in the road and burst into flames. Fire department and police were called to scene. Vehicle was a total loss.

NHTSA ODI 11463549

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that as he pulled into his workplace, he saw smoke coming from underneath the hood of the vehicle. There were no warning lights illuminated. The contact stated that he parked the vehicle and left. The contact also stated that the vehicle was burning a significant amount of oil. The contact did not sustain any injuries. A police report was not filed. The vehicle was not diagnosed by an independent mechanic or dealer. The contact became aware of the recall for NHTSA Campaign Number: 17V226000 (ENGINE AND ENGINE COOLING), the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that no issues were found upon inspecting the engine. The contact stated that the failure had been reoccurring while driving. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 170,000.

NHTSA ODI 11440512

A hole developed in the bottom of the engine while driving, after a popping noise. Smoke started, and fluid leaked. Why was this VIN not part of the engine recall for Sante Fe Sport SUVs that was announced in May 2021? I just bought this car from a dealer in July, and they said there were no open recalls. Now the car is useless, and not sure if it is still covered by the limited used car warranty.

NHTSA ODI 11427508

We pulled off the highway to get gas and noticed smoke coming from the hood. We immediately parked at the gas station and my husband, our dog and I got out of the car and within minutes the entire front of the car was in flames. Several passersby stopped and sprayed the fire with their fire extinguishers. We called 911 and the fire department quickly arrived and put out the fire, but the entire front of the car was destroyed. The front of the car melted along with the windshield from the intense heat. The police inspector came and inspected the car and took photos. The car was then towed and our insurance company took possession of the car. There were no warning lights or messages prior to the failure. The only thing we noticed was a slight hesitation in power as we climbed a hill several times in the half hour preceding the failure. My husband, my dog and I would have been in mortal danger from the fire if we had not stopped immediately and gotten out of the car. The safety of other people nearby had also been at risk if the fire department had not arrived so quickly to put out the fire as the smoke began as we were entering the gas station and parked about 50 feet from the gas pumps to escape the vehicle. We have no idea what caused the fire. The engine had been replaced by Hyundai due to a defect that had caused it to fail about 2 years prior to the current failure.

NHTSA ODI 11420699

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACTS WIFE STATED WHILE DRIVING AT 55 MPH, WHEN THE VEHICLE STARTED SMOKING AND WAS ACCOMPANIED BY A KNOCKING NOISE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT WAS ABLE TO PULL OVER AND POWER OFF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (MAJOR HYUNDAI 1534 N 9TH ST, STROUDSBURG, PA 18360 (570) 972-2578) WHERE IT WAS DIAGNOSED WITH NEEDING ENGINE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH, NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

NHTSA ODI 11415838

TL* THE CONTACTS OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 55MPH THE VEHICLE LOSS POWER THE ENGINE TURNED OFF, THE VEHICLE ROLLED TO RIGHT SIDE OF THE FREEWAY. THE CONTACT PLACE THE VEHICLE INTO PARKED. THE FAILURE OCCURRED WITHOUT WARNING. . THE CONTACT WAS ABLE TO RESTART, HOWEVER IT LOST POWER AGAIN AND SMOKE APPEARED COMING FROM THE HOOD AND INTO THE CABIN OF THE VEHICLE. THE CONTACT CHECKED UNDER THE HOOD OF THE VEHICLE. AND SMELT BURN WIRED. THE CONTACT WAS ABLE TO HAVE THE VEHICLE TOWED TO RESIDENCE BY INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS 115,000.

NHTSA ODI 11386671