What 135 owners told NHTSA about the 2013 Hyundai Accent 5

ON MONDAY, OCTOBER 14, 2013 I WAS TRAVELING EAST BOUND ON US17 IN SUFFOLK, VA AT APPROXIMATELY 8:30PM AT THE POSTED SPEED LIMIT OF 50MPH WHEN I STRUCK A FULL-SIZED MALE DEER HEAD-ON. HE CAME OUT OF NOWHERE - HE WAS NOTIN THE ROAD OR MY LINE OF VISION PRIOR TO ME STRIKING HIM. THE VEHICLE CAME TO AN ABRUPT HALT, BUT NO AIRBAGS DEPLOYED. THE DEER FLEW INTO THE MEDIAN, WHERE IT DIED. I IMMEDIATELY CONTACTED THE LOCAL POLICE AND I HAVE AN INCIDENT REPORT. I THEN CONTACTED MY INSURANCE COMPANY AND ARRANGED FOR THE VEHICLE TO BE REPAIRED. NO ONE CAN TELL ME WHY THE AIRBAGS DID NOT DEPLOY. I HAVE PICTURES FROM ALL SIDES OF THE VEHICLE DETAILING THE DAMAGE. I WOULD THINK THAT A HEAD-ON COLLISION AT 50MPH WOULD WARRANT AN AIRBAG DEPLOYMENT. I NO LONGER FEEL SAFE IN THIS VEHICLE, AND AM NOW AFRAID TO DRIVE AT NIGHT. I HAVE FILED A COMPLAINT WITH HYUNDAI DIRECTLY, AND THEY HAVE SENT ME A LAUNDRY LIST OF ITEMS THAT THEY WANTED ME TO PROVIDE TO THEM. PER MY PHONE CALL WITH THEM THIS MORNING, THAT INFORMATION WAS RECEIVED ON 11/04/13. TODAY IS 11/18/13, AND I HAVE YET TO HEAR BACK FROM HYUNDAI REGARDING THEIR END OF THE "INVESTIGATION". *TR

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CPSC: I1370075A. 2013 HYUNDAI ACCENT. CONSUMER STATED HIS DAUGHTER WAS INVOLVED IN A ONE CAR ACCIDENT. WHICH THE CAR ROLLED NUMEROUS TIMES. ALSO, NOT ONE AIR BAG DEPLOYED AND THE CAR WAS TOTALED. *LN

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SE MODEL. SUPPOSED TO GET 29 MPG CITY. GETTING 17-20 CITY. ABOUT FEB 28 I APPLIED FOR ONLINE APPOINTMENT FOR HYUNDAI'S LOS ANGELES DEALER OPEN TO THE PUBLIC. HYUNDAI HANDBOOK PAGE 4 SAYS, "REGULAR MAINTENANCE AND INSPECTION BY SKILLED HYUNDAI TECHNICIANS IS THE KEY TO MORE EFFICIENT OPERATION OF THE VEHICLE." SINCE A PAST VISIT SAW THE DEALER AND POLICE THREATEN ME WITH ARREST BECAUSE OF MY [COLOR] AND DEMAND FOR SERVICE, I WROTE THEM IN ADVANCE I MIGHT BRING ARMED GUARD FOR PROTECTION. MY ONLINE APPOINTMENT ASKED THEM TO CHECK THE MPG, STEERING WHEEL VIBRATION, MOTOR MOUNTS, CARBON IN EXHAUST ETC. ARRIVING MAR 30 ABOUT 10:30 AM WITH MY OWN UNIFORMED ARMED SECURITY, A MAN CLAIMING TO BE HYUNDAI SECURITY WOULD NOT GIVE HIS NAME, CLAIMED THE PRESIDENT OF THE DEALERSHIP BANNED ME FROM THE PROPERTY, THAT THE POLICE WERE ON THE WAY. I SHOWED HIM MY CONFIRMATION BUT HE DISREGARDED IT. SINCE HE HAD SHUT THE GATE IN MY FACE, I WAS NOT ABLE TO DRIVE MY CAR TO THE SERVICE AREA. I HAD PLANNED TO LOOK AT OTHER CARS FOR PURCHASE AT ANOTHER CAR DEALER NEXT DOOR. I WENT THERE WITH MY GUARD WHO WAS WITH ME FOR MEALS AT TWO FAST FOOD PLACES AND NO WORKERS OR CUSTOMERS COMPLAINED. ABOUT 11:00, STILL AT THE OTHER DEALER, I WAS SURROUNDED BY SIX INGLEWOOD POLICE CARS. THE OFFICERS SAID THEY RESPONDED TO CALL OF A [RACE] BLACK MAN WITH A WEAPON. THE OFFICERS TOLD ME IF I CAME BACK TO THE HYUNDAI DEALER THEY WOULD ARREST ME AND CHARGE ME WITH TRESPASSING. EDITOR: IF YOU READ THE CA. TRESPASS LAWS, I WAS NOT TRESPASSING. I FEEL THE DEALER MADE A FALSE POLICE REPORT TO ENDANGER ME. I ALSO HAD LETTER FROM CORPORATE AND THE WARRANTY TELLING ME I COULD GO TO THE DEALER FOR SERVICE. HYUNDAI NEEDS TO FIRE SOME WORKERS IF THEY DO NOT KNOW HOW TO PROVIDE WARRANTY SERVICE THAT CAR OWNERS ARE ENTITLED TO. HYUNDAI OFFICIALS CLAIM THEY WILL SUE AND ARREST THOSE WHO POST ON YOUTUBE ABOUT HYUNDAI. *TR

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TL* THE CONTACT OWNS A 2013 HYUNDAI ACCENT. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, BOTH THE FRONT DRIVER AND PASSENGER SIDE AUTOMATIC DOOR LOCKS ACTIVATED INDEPENDENTLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

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MY WIFE AND I, BOTH OVER SIXTY, WERE DRIVING BACK FROM OHIO TO CONNECTICUT ON THE PENN RT 80, IT WAS SNOWING AND THE ROAD SURFACE WAS SLIPPERY BUT DRIVE-ABLE. ABOUT FIVE MILES BEFORE THE MILESBURG, PA EXIT, THE CAR BEGAN TO LOOSE POWER AND THE WINDSHIELD AND THE WIPERS ICED UP SUCH THAT OUR VISIBILITY WAS IMPAIRED. I HAD TO STOP ON THE UNPLOWED SHOULDER OF THE HIGHWAY TO CLEAR THE ICE. IT WAS VERY DANGEROUS AS LARGE SPEEDING TRUCKS AND CARS WERE PASSING CLOSE BY. THE TRAFFIC INCLUDED AN IRATE PENN STATE PLOW DRIVER WHO BEEPED AND YELLED AT US. WHEN WE RESTARTED OUR TRIP, THE HYUNDAI ACCENT WOULD NOT GO FASTER THAN ABOUT 15 - 18 MILES PER HOUR. WE MANAGED TO GET OFF THE EXIT WHILE RIDING ON THE SNOW COVERED SHOULDER AFTER A VERY LONG AND STRENUOUS RIDE. THE NEXT DAY WE DROVE THE CAR, WHICH RAN PERFECTLY, TO THE HYUNDAI DEALER AT STATE COLLEGE. THE CAR CHECKED OUT FINE. THE DEALER GUESSED THAT THE CAR WENT INTO A "LIMP HOME" MODE BECAUSE OF THE ROAD CONDITIONS. I CONCERNED THAT THIS CAR COMPANY WOULD DESIGN A SYSTEM THAT WOULD PUT A COUPLE OF SENIOR CITIZENS IN SUCH LIFE THREATENING PERIL. I FEEL THAT WE WERE VERY LUCKY, ANY ONE OF THOSE BIG RIGS COULD HAVE EASILY CRUSHED US. OTHER DRIVERS, PUT IN THE SAME SITUATION, MAY NOT BE SO LUCKY. WHY WAS THIS UNSAFE "LIMP HOME" APPROVED BY THE GOVERNMENT? *TR

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TL* THE CONTACT OWNS A 2013 HYUNDAI ACCENT. THE CONTACT STATED THAT WATER WAS ENTERING THE HEADLIGHT ASSEMBLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE FAILURE WAS NORMAL AND ADVISED THE CONTACT TO TURN ON THE HIGH BEAM HEADLIGHTS FOR 45 MINUTES IN ORDER FOR THE WATER TO EVAPORATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 11.

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CAR OWNERS WILL HAVE TO TAKE MATTERS INTO THEIR OWN HANDS. AFTER 3 DEALERS, CONTACTS WITH HYUNDAI MOTORS AMERICA CORPORATE, AND AT LEAST TWO CONTACTS WITH THE BETTER BUSINESS AUTO LINE, OTHERS AND THIS MANUFACTURER COULD CARE LESS ABOUT THEIR CARS AND EVEN LESS ABOUT THE CAR OWNERS. I THINK THE FTC AND NHTSA ARE BULL. NOVEMBER 19 INGLEWOOD CALIFORNIA SMALL CLAIMS COURT CASE [XXX] JUDGE RULED MARINA AUTOMOTIVE LLC DBA LA HYUNDAI AT LAX ENGAGED IN "CONCERTED FAILURE TO PROVIDE WARRANTY SERVICE AND CONSTITUTIONAL PUBLIC ACCOMMODATION" DID NOT HAVE AN "ANTI-DISCRIMINATION POLICY" AND "DID NOT HONOR RIGHTS" OF A CAR OWNER. JUDGE FOUND HYUNDAI DEALER LIABLE FOR $609 REPAIR COSTS PLUS $115 COURT COSTS AFTER OWNER OF A 2010 HAD TO GO ELSEWHERE FOR INSPECTION AFTER NO INSPECTION BY THE DEALER. AND A BETTER BUSINESS BUREAU COMPLAINT IS PENDING AGAINST HYUNDAI AND ITS DEALER ASKING FOR THE LICENSE REVOCATION OF BOTH AND EQUITABLE DAMAGES OF $25 MILLION DOLLARS EACH AFTER DEALER AND HYUNDAI MOTOR AMERICA REFUSED TO INSPECT 2013 HYUNDAI. THE DEALER LA HYUNDAI AT LAX'S AGENT [XXX] SAID ON AUGUST 15 VOICE MAIL TO CAR OWNER AFTER REFUSING TO INSPECT: "...WE HAVE CONSULTED WITH HYUNDAI AND WE ARE COMPLETELY WITHIN OUR RIGHTS NOT TO SERVICE YOUR VEHICLE....WE READ YOUR BLOG OF YESTERDAY...AND ALL THE CLAIMS YOU MADE...WE HAVE ALREADY VERIFIED WITH HYUNDAI THAT WE DO NOT NEED TO ACCEPT ANY CLIENTS...PLEASE DON'T COME TO BUY A CAR OR TO DO ANY OTHER TYPE OF SHOPPING HERE ....FOR SERVICING IT IS PROBABLY BEST YOU GO BACK TO [THE DEALER] WHERE YOU BOUGHT IT FROM....WE ARE UNDER NO OBLIGATION TO SERVICE ANY VEHICLES FOR ANY CUSTOMER THAT WE ARE NOT ABLE TO SATISFY." NOTE THAT NONE OF WHAT THE HYUNDAI EMPLOYEE ALLEGES HERE IS STATED IN ANY OF HYUNDAI'S ADVERTISEMENTS OR WARRANTIES. THE WARRANTY SAYS A CAR CAN BE TAKEN TO "ANY AUTHORIZED DEALER" FOR WARRANTY INSPECTION AND REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2013 HYUNDAI ACCENT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS A DELAYED RESPONSE IN ACCELERATION AFTER THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE RECURRED AT LOW SPEEDS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THE CONTACT THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150.

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AUGUST 2011 PURCHASED 2010 HYUNDAI ACCENT AUTO. 4 DOOR SEDAN. VIN [XXX]. AS PREVIOUSLY REPORTED TO THE NHTSA, IN MARCH 2012 A BETTER BUSINESS BUREAU ARBITRATOR RULED THAT THE CAR HAD SUFFERED MANUFACTURER DEFECT TRANSMISSION MOUNTS. THE DEALER DID REPLACE THE TWO MOUNTS WHICH SUBSTANTIALLY REDUCED A FRONT END AND PASSENGER COMPARTMENT VIBRATION AND SHAKING. SOME VIBRATION REMAINED; I TOOK THE CAR BACK TO THE DEALER. AT TWO DEALERS I WAS TOLD BY ABOUT SIX HYUNDAI EMPLOYEES THAT THE REMAINING VIBRATION WAS "NORMAL". BUT I WENT FOR ANOTHER INSPECTION, THE MECHANIC NOTED THE VIBRATION AND SAID IT WAS NORMAL. BUT THIRTY MINUTES LATER, THE SERVICE DEALER WROTE VIBRATION "CANNOT BE DUPLICATED". SO THE ARBITRATOR AND HYUNDAI CORPORATE CONSULTANT [XXX] IN WRITING WITNESSED THE CONSTANT VIBRATION AND MADE SUCH RULING AFTER HYUNDAI DEALER SAID "COULD NOT BE DUPLICATED." OCTOBER 2012 HYUNDAI'S [XXX] SAID VIBRATION HAD BEEN FIXED; THIS WAS NOT TRUE. THE DEFECTIVE MOUNTS NEED TO BE THE SUBJECT OF RECALL FOR THE SAFETY OF OTHER HYUNDAI OWNERS. THE 2013 ACCENT. PURCHASED AUGUST 2012. THE OWNER MANUAL SAYS CHECK FOR VIBRATION IN THE STEERING WHEEL; AND HAVE LOOSE BOLTS CHECKED AT 15,000 MILES. BY ONLINE APPOINTMENT I ASKED THE DEALER: "ENGINE IDLE IS ERRATIC, NOT SMOOTH, PLEASE ADJUST; WITH AIR CONDITIONING RUNNING, CAR IDLING IN PARK, VIBRATION FELT THRU STEERING WHEEL, PLEASE ADJUST; WHEN PUT IN GEAR, ENGINE MOVES, PLEASE ADJUST MOTOR MOUNTS." LA HYUNDAI AT LAX CANCELLED THE APPOINTMENT AND WITH CORPORATE [XXX] REFUSED TO INSPECT THE VEHICLE AUGUST 15 IN PERSON ON. SEE SITE HTTP://YOUTU.BE/ZAKLZ5_RRWI . HYUNDAI SAYS FREE INSPECTION OF SAFETY COMPONENTS; I WAS DENIED ALL WARRANTY INSPECTION INCLUDING MECHANICAL INSPECTION. NHTSA NEEDS TO ORDER SAFETY AND CUSTOMER SERVICE TRAINING OF ALL HYUNDAI DEALERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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AUG 2011 BOUGHT 2010 ACCENT AUTOMATIC WITH 38,000 MILES . AFTER I COMPLAINED OF VEHICLE VIBRATION [A KNOWN PROBLEM TO HYUNDAI] DEALER AND MANUFACTURER REPLACED TWO TRANSMISSION MOUNTS AS DEFECTIVE BUT REFUSED TO FIX ERRATIC IDLE AND PASSENGER AREA VIBRATION AT IDLE. NON-HYUNDAI MECHANICS SAID VIBRATION CAUSED BY DEFECTIVE UPPER ENGINE MOUNT. THE BETTER BUSINESS BUREAU AND HYUNDAI CONSULTANT VERIFIED THE VIBRATION WAS STILL THERE BUT HYUNDAI REFUSED TO FIX IT. I READ NEWSPAPER ARTICLE THAT SAID HYUNDAI ENGINEERS WORKED HARD ON MODELS TO FIX THE VIBRATION AND OTHER SUSPENSION PROBLEMS SO I TRADED THE 2010 DOG IN AUGUST 2012 FOR 2013 ACCENT SE 5-DOOR AUTOMATIC, THINKING LIGHTNING CANNOT STRIKE TWICE IN THE SAME SPOT. NOW ABOUT 1000 MILES AND 2 MONTHS AND THERE IS PLAY IN MOTOR MOUNTS, VIBRATION IN STEERING WHEEL WITH COMPRESSOR ON, ERRATIC IDLE, ROUGH RIDE AND BOUNCY FLOATING SUSPENSION, AND OTHER SMALL ITEMS, BUT VIBRATION IN PASSENGER AREA 90% GONE. FUEL ECONOMY NOT AS ADVERTISED. I TOOK CAR FOR INSPECTION AFTER ONLINE APPOINTMENT WITH MOST CONVENIENTLY LOCATED DEALER L.A. HYUNDAI AT LAX [NOT SELLING DEALER] AND MANUFACTURER ; THREE EMPLOYEES INCLUDING OWNER AND SERVICE MANAGER WOULD NOT INSPECT THE CAR , SHOUTING MATCH ENSUED, THEY CALLED POLICE TO REMOVE ME AND CAR FROM THE LOT. SEE YOUTUBE SITE LEGALADVOCATE71 FOR VIDEOS AND SITE ATTORNEY-ETHICS-ELDERLY-ABUSE.COM. POLICE ORDERED ME OFF THE LOT. STILL HAVE NOT GOTTEN INSPECTION. HYUNDAI DOES NOT BACK THEIR CARS AND WILL LIE, RETALIATE, AND THREATEN YOU WITH ARREST IF YOU SEEK SERVICE. THIS IS A HORRIBLE AUTO BUYING EXPERIENCE. THIS DOES NOT INCLUDE WHAT HAPPENED AT THE SELLING DEALER. WITHOUT AVAILABILITY OF WARRANTY SERVICE, THE CAR IS WORTHLESS NOW AND FOREVER IN ALL AREAS. HYUNDAI WILL ORDER YOU ARRESTED IF YOU COMPLAIN. *TR

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