What 587 owners told NHTSA about the 2013 Ford Taurus

VEHICLE HAS LOST POWER STEERING. LOW SPEEDS IT IS NEARLY IMPOSSIBLE TO TURN LEFT OR RIGHT. AT HIGHWAY SPEEDS STEERING WHEEL FEELS LOCKED UP. TAKEN TO DEALERSHIP (WILLIAMS FORD LINCOLN SERVICE DEPT - 205 SOUTH MAIN STREET ATHENS, PA 18810) TWICE. FIRST TIME THEY DID A CPU UPDATE - SAID THEY COULD NOT DIAGNOSE UNTIL THAT WAS COMPLETE - WERE 99% SURE IT WOULD FIX THE PROBLEM. MADE IT WORSE - BACK IN THE SHOP NOW WAITING TO HEAR HOW TO PROCEED.

NHTSA ODI 11118236

MY TAURUS STALLED AT A RED LIGHT, THE ENGINE TURNED OVER, BUT WOULD NOT START. I WAS IN THE MIDDLE LANE OF A VERY BUSY ROAD. I WAS TOWED TO A NEARBY SERVICE CENTER. THEY HAD TO REPLACE THE FUEL PUMP CONTROL MODULE AND FUEL PUMP AND HANGER WITH SENDER. IT TURNS OUT THAT FORD HAD A RECALL FOR 77,502 2013-2015 FORD TAURUS'S FOR THE FUEL PUMP ELECTRIC MODULE. THIS PART WAS OVERHEATING CAUSING LACK OF POWER TO THE FUEL PUMP. I TALKED TO THE SERVICE MANAGER, VICTOR HYER, AT COCONUT POINT FORD, ESTERO, FL AND HE IN A VERY UNPROFESSIONAL WAY TOLD ME THAT IT WASN'T THEIR PROBLEM, I NEEDED TO TALK TO FORD CUSTOMER SERVICE. I HAD TALKED TO THEM ON NUMEROUS OCCASIONS STARTING 7/11/18 FOR MY POWER STEERING FAILURE, THAT FORD HAD RECALLED OVER 400,000 CARS INCLUDING 2013 FORD TAURUS'S (SAFER CAR COMPLAINT NUMBER 1112315) THEY WOULD NOT LET ME TALK TO ANYONE ABOVE THE LEVEL OF SUPERVISOR.

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ON (4) OCCASIONS IN THE LAST 2 WEEKS, A WRENCH LIGHT HAS COME ON AND MY TAURUS ENTERED LIMP MODE, CAUSING A RAPID DECELERATION WITH THE INABILITY TO MAINTAIN A SAFE SPEED WITH OTHER TRAFFIC ON THE HIGHWAY. IN ALL BUT ONE OF THESE INSTANCES, I WAS IN A CENTER TRAVEL LANE ON A 4 LANE HIGHWAY WHERE THE FLOW OF TRAFFIC REGULARLY EXCEEDS 65MPH. THE FACT THAT THIS "LIMP" MODE CAN INITIATE AND REDUCE YOUR SPEED AS DRASTICALLY AS IT DOES IS CERTAINLY A SAFETY CONCERN.

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I WAS BACKING OUT OF A PARKING SPOT AND THE POWER STEERING FAILED. THE POWER STEERING FAULT LIGHT CAME ON. I TURNED THE CAR OFF, TURNED IT BACK ON AND THE POWER STEERING WORKED. I THEN TOOK THE TAURUS TO COCONUT POINT FORD. THEY SAID THAT I NEEDED A NEW STEERING GEAR ASSEMBLY AND MY TAURUS WAS NOT ON THE #15S18 RECALL LIST. I HAVE ENCLOSED MY INVOICE FOR $2,093.45. I TALKED TWICE TO FORD CUSTOMER SERVICE. I MENTIONED THE 445,000 CARS (INCLUDING THE 2013 TAURUS) THAT HAD BEEN RECALLED FOR THIS SAME PROBLEM. "NOTHING THEY CAN DO!" NOT A GREAT ANSWER... LOOKING ON THE INTERNET, THERE ARE A LOT OF FORD TAURUS CUSTOMERS THAT HAD THE SAME PROBLEM WITH THEIR CARS BEING RECALLED. I AM VERY THANKFUL THAT MY WIFE WAS NOT DRIVING ON THE HIGHWAY WHEN THIS HAPPENED!

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 50 MPH, THE ENGINE STALLED AND THE VEHICLE COASTED TO A STOP ON THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO THE DEALER (TOWN EAST FORD, 18411 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 584-9140) WHERE THE FUEL PUMP MODULAR AND RELAY WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000.

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THE CAR IS NOT STEERING CORRECTLY AS IT SHOULD. THE WHEEL IS HARDER TO TURN AT LOWER SPEEDS AND WILL SOMEWHAT ACT NORMAL AT HIGHER SPEEDS.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO CHRISTIAN BROTHERS AUTOMOTIVE GRANBURY (3809 E U.S. HWY 377, GRANBURY, TX 76049, 817-776-4212) WHERE THE TECHNICIAN PERFORMED A DIAGNOSTIC TEST AND REPLACED THE FUEL PUMP RELAY. A MONTH LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE FUEL PUMP MODULE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 35,653. *TR

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WHILE DRIVING THROUGH THE CITY, THE VEHICLE SUDDENLY OVERHEATED, WITH LITTLE TO NO WARNING IT GAVE ME A OVER TEMPERATURE WARNING, WHICH PROMPTED ME TO PULL OVER AND TURN OFF THE VEHICLE. AFTER PARKING THE VEHICLE I NOTICES LARGE AMOUNTS OF COOLANT BEING SPEWED FROM THE PRESSURE RELIEF. AFTER REPLACING THE THERMOSTAT ON THE VEHICLE, IT CONTINUED TO LEAK COOLANT, ALTHOUGH IT WAS DIFFICULT TO IDENTIFY WHERE THE LEAK WAS. AFTER 3 WEEKS AND SOME TESTING, THE DEALERSHIP WAS ABLE TO FIND A LEAK IN THE WATER PUMP. HAD THE LEAK NOT BEEN FOUND, THERE COULD HAVE BEEN SERIOUS OVERHEATING ISSUES. BASED ON WHAT I SAW WITH HOW QUICKLY THE CAR OVERHEATED WITH AND AMBIENT OUTSIDE AIR TEMPERATURE OF ABOUT 68*F IT'S A WONDER NO FORD TAURUS' HAS STARTED ON FIRE.

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WHILE DRIVING ON THE FREEWAY, THE STEERING WHEEL BEGAN TO SEIZED AND THE TRACTION CONTROL AND POWER STEERING INDICATORS ILLUMINATED.THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION OTHER THAN HAVING THE DEALER DIAGNOSE AND REPAIR THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 118690. RESEARCHED THE PROBLEM AND SAW THAT THERE HAD BEEN A RECALL REPORT BACK IN 2015 PERTAINING TO THE STEERING MODUAL FAILING. UNFORTUNATELY MY 2013 FORD TAURUS IS NOT COVERED UNDER THIS RECALL PER FORD MOTOR COMPANY.

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ENGINE STOPPED RUNNING WITHOUT WARNING. WOULD THEN CRANK BUT NOT START. DIAGNOSED THE FUEL PUMP RELAY AS THE PROBLEM. REMOVED AND REPLACED AND CAR STARTED. REMOVED PART WAS ON RECALL LIST FOR DIFFERENT MODEL TAURUS AND THE FORD CARS BUT NOT MINE (2013 FORD TAURUS SEL). I RECEIVED NO RECALL NOTICE. FORD FUEL PUMP RELAY PART NUMBER AA8A-9D412-CA WITH SUPPLIER P/N D7790045-0C WAS OEM ON MY CAR. THIS PART IS LISTED AS FAULTY ON THE FORD WEB SITE BUT NOT FOR MY CAR MODEL AND I RECEIVED NO NOTICE. THIS IS A VERY DANGEROUS FAILURE MODE.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHEN ATTEMPTING TO TURN OR PARK THE VEHICLE AT LOW SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT SPOKE WITH LAKE VIEW FORD (12381 CONNEAUT LAKE ROAD, CONNEAUT LAKE, PA 16316, (814) 382-5485) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT "ADVANCED TRACK SYSTEM OFF" WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN DRIVING ROUGHLY AS THE "NO POWER STEERING" WARNING INDICATOR FLASHED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, TURNED OFF, AND RESTARTED, BUT WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO SUBURBAN FORD OF FERNDALE (21600 WOODWARD AVE, FERNDALE, MI 48220, (248) 399-1000), BUT THE DIAGNOSIS RESULTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING, THE STEERING WHEEL SEIZED AND THE TRACTION CONTROL AND POWER STEERING INDICATORS ILLUMINATED. THE DEALER (FAIRWAY FORD INC, 444 US-117, BURGAW, NC 28425, (800) 291-7714) WAS CONTACTED AND ADVISED THE CONTACT TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 123,000.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS TRAVELING OUT OF TOWN SO THE VEHICLE WAS TOWED TO AN UNKNOWN LOCAL DEALER. THE DEALER DIAGNOSED THAT THE FUEL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. *TT *TR

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VEHICLE DROVE FINE WITH NO WARNING OF ANY ISSUES. STARTED CAR, DROVE FROM 1 PARKING SPACE TO THE NEXT AND THE ENGINE DIED. CAR WOULD START BUT ON STAYED ON FOR A FEW SECONDS, THEN STALLED OUT AGAIN. TRIED THIS OVER AND OVER AGAIN, REALIZED IT WASN'T GOING TO ACTUALLY RUN. TOOK IT IN TO FORD, THEY DIAGNOSED IT HAVING PROBLEMS WITH THE FUEL PUMP MODULE. I HAVE SEEN SEVERAL RECALLS ON FUEL PUMP MODULES IN SPECIFIC 2013 TAURUS MODELS, BUT MINE ISN'T INCLUDED.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE OPERATING THE VEHICLE, THE POWER STEERING ASSIST MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE STEERING ANGLE SENSOR WAS POSITIONED AT 80 DEGREES AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE LOCAL DEALER (BURDICK FORD IN CENTRAL SQUARE, NY) WERE BOTH NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,900.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCDAVID FORD (300 W LOOP 820 SOUTH, FORT WORTH, TEXAS 76108, 817-935-7000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.

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ELECTRONIC STEERING SYSTEM FAULT WHILE DRIVING. VERY DANGEROUS BECAUSE OF LOSS OF POWER STEERING. COMPLAINED TO DEALER ON VARIOUS OCCASIONS. THEY CLAIMED THEY COULDN'T DUPLICATE.

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AS I WAS DRIVING INTO WORK TODAY, I HAD LOST MY POWER STEERING ON MY 2013 FORD TAURUS MAKING IT HARD TO CONTROL THE VEHICLE WHEN TURNING. I HAD DONE SOME RESEARCH AND HAD SEEN THAT THERE HAD BEEN A RECALL REPORT BACK IN 2015 (RECALL NOTICE 15S18) PERTAINING TO THE STEERING MODUAL FAILING. UNFORTUNATELY MY 2013 FORD TAURUS IS NOT COVERED UNDER THIS RECALL PER FORD MOTOR COMPANY.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 35 TO 40 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED IN THE MIDDLE OF THE STREET. THE CONTACT MADE THREE ATTEMPTS BEFORE THE VEHICLE WAS ABLE TO RESTART. AFTERWARDS, THE VEHICLE DROVE NORMALLY. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER (COGGIN FORD JACKSONVILLE, 9650 ATLANTIC BLVD, JACKSONVILLE, FL 32225). THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR SINCE THERE WAS NO RECALL. THE CONTACT RESEARCHED AND FOUND NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) FOR THE SAME FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 96,000.

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VEHICLES LOSES POWER STEERING AND BECOMES VERY DIFFICULT TO STEER. THIS OCCURS AT ALL TIMES BUT STEERING IS SEVERELY HAMPERED AT SLOWER SPEEDS.

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TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE OPERATING THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER (CARMODY FORD, INC., 1111 NY-29, GREENWICH, NY 12834, (518) 692-2246) DIAGNOSED THAT THE POWER STEERING UNIT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION OTHER THAN HAVING THE DEALER DIAGNOSE AND REPAIR THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 93,290.

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THE POWER STEERING ON MY 2013 FORD TAURUS LIMITED HAS GOTTEN HARD TO TURN AND IS REALLY BAD AT LOW SPEED AND TAKING TWO HANDS TO TURN. IT ONLY HAS 61700 MILES ON IT. I LOOKED UP THE PROBLEM ONLINE AND THERE ARE COUNTLESS COMPLAINTS WITH THIS ISSUE AND A RECALL FOR IT. WHEN I CONTACTED FORD MOTOR COMPANY THEY SAID THAT MY CAR IS NOT INCLUDED IN THE RECALL, THE RECALL ONLY COVERS FORD TAURUS SEPTEMBER 7, 2010 THRU FEBRUARY 28, 2012, MY FORD TAURUS WAS MANUFACTURERED IN 2013. I CONTACTED MY LOCAL FORD DEALERSHIP AND THE SAID THAT THE POWER STEERING CONTROL MODULE IS BACK ORDERED UNTIL MID JULY. THIS IS JUST ABSURD THAT MY FORD TAURUS IS NOT COVERED UNDER THE RECALL AND FURTHERMORE THE PART IS NOT AVAILABLE TO FIX IT UNTIL MID JULY. THE FORD MOTOR COMPANY HAS ME AND MY FAMILY DRIVE AROUND IN A CAR WITH FAULTY STEERING THAT IS UNSAFE WITH THE POTENTIAL TO CAUSE US TO HAVE AN ACCIDENT WITH NO FIX FOR MONTHS.

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THE STEERING WHEEL STARTED GETTING LOOSE STARTING ABOUT 3 MONTHS AGO. THEN THE AIR BAG LIGHT STARTED COMING ON AND NOT GOING OFF. I SAW THE RECALL ON OTHER FORD MODELS FOR THE STEERING WHEEL AND THOUGHT THIS MIGHT BE THE SAME SCENARIO. I TRIED TO CONTACT FORD TWICE AND BOTH TIMES WAS INTERRUPTED BY THE AUTOMATED REQUEST TO TAKE A SURVEY. I DON'T KNOW IF THE STEERING WHEEL HAS EVER BEEN REMOVED, BUT I DO KNOW THAT THE DRIVERS AIRBAG WAS REPLACED AT SOME TIME.

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I WAS DRIVING ON THE FREEWAY WHEN THE POWER STEERING ASSIT MESSAGE POPPED UP AND THE STEERING GOT A LITTLE DIFFICULT. I PULLED OVER AND TURNED OFF THE CAR. WHEN I TURNED THE CAR BACK ON THE STEERING WAS LIKE NORMAL AGAIN. A LITTLE WHILE LATER ON THE FREEWAY THE POWER STEERING ASSIT MESSAGE POPPED UP AGAIN AND THE STEERING WENT OUT COMPLETELY MAKING STEERING VERY DIFFICULT.

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