What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

ON MARCH 26TH, 2018 AT APPROXIMATELY 10:40PM MY 2013 FORD FUSION (VIN #[XXX]) CAUGHT FIRE UNDERNEATH THE ENGINE COMPARTMENT. THIS OCCURRED AFTER APPROXIMATELY A 5 MINUTE DRIVE. THE CAR WAS PARKED FOR OVER 5 HOURS AND ON MY RIDE HOME A LIGHT APPEARED ON THE DASH SHOWING COOLANT/ENGINE OVERHEATING AND SMOKE BEGAN TO APPEAR FROM THE HOOD (THIS OCCURRED AS I ENTERED ONTO THE HIGHWAY AT APPROXIMATELY 60MPH). I WAS ABLE TO EXIT THE HIGHWAY SLOWLY AND PULL INTO A GAS STATION. THERE THE CAR CONTINUED TO SMOKE AND A PERSON THERE POINTED UNDERNEATH THE CAR WHERE THE FIRE WAS GOING. IT TOOK TWO FIRE EXTINGUISHERS TO PUT OUT THE FIRE. I BELIEVE THIS IS RELATED TO A RECALL 17S09. PRIOR TO THE FIRE, I HAD TAKEN THE VEHICLE IN TWICE TO FIX THIS ISSUE. ON 6/22/17 I TOOK THE VEHICLE INTO CARMAX TO HAVE THE COOLANT TEMP SENSOR REPLACED AFTER EXPERIENCING OVERHEATING PROBLEMS. I THEN TOOK THE CAR INTO TUTTLE-CLICK CAPISTRANO FORD TO HAVE THE COOLANT LEVEL SENSOR SYSTEM INSTALLATION WORK DONE PER THE RECALL ON 7/7/17. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11082111

HAS CRACKED STEERING DRIVE MOTOR MOUNTING EAR COWL LEAKING ON ELE MOTOR AND STEERING RACK CAUSING CORROSION THEN RUST JACKING BRAKING OFF MOTOR MOUNTING EAR THIS IS THE 6TH ONE IN OUR FLEET SOME LOST STEERING

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I BOUGHT MY FUSION 6 MONTHS AGO, AND HERE LATELY I HAVE BEEN EXPERIENCING STALLING ISSUES. IT TENDS TO HAPPEN WHEN THE VEHICLE HAS BEEN RUNNING FOR A WHILE. I WILL SIT IN MY DAUGHTER'S SCHOOL PARKING LOT TO WAIT FOR HER TO GET OUT WHEN ALL OF A SUDDEN THE ENGINE SHUDDERS AND STALLS. AND OTHER TIMES IT HAPPENS WHEN DRIVING IN THE PARKING LOT AT LOW SPEED, AGAIN IT SHUDDERS AND DIES. WE HAVE CHANGED A COUPLE PARTS(HIGH FUEL PRESSURE SENSOR, FUEL SENDING UNIT, AND THE HIGH PRESSURE FUEL PUMP) NOTHING SEEMS TO BE HELPING THE ISSUE.

NHTSA ODI 11081896

POWER STEERING MOTOR MOUNTING EARS ARE CRACKING DUE TO CORROSION WE HAVE SOME OF THEM LOOSE CONTROL OF THE STEERING THIS IS A FLEET CAR THIS IS A COMMON PROBLEM FORD JUST REPLACED TWO FOR FREE THET OUT OF WARRANTY

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WHILE BRAKING USING LIGHT TO MEDIUM PRESSURE (AND, THUS, WHILE THE CAR IS USING REGENERATIVE BRAKING), IF I HIT A POTHOLE OR BUMP JUST RIGHT, THE CAR WILL SURGE FORWARD AS IF THE ACCELERATOR WAS PUSHED. (AND, OF COURSE IT WASN'T.) THE PROBLEM IS RELATIVELY INTERMITTENT, BUT THAT DOESN'T MEAN IT IS NONEXISTENT. QUITE THE OPPOSITE; IT CAN BE RECREATED AS LONG AS THE CONDITIONS ARE CORRECT (AS DESCRIBED ABOVE). EVEN WHEN YOU RECREATE THE EXACT CONDITIONS, IT IS STILL INTERMITTENT (BUT, AGAIN, THAT DOESN'T MEAN NONEXISTENT). FORD HAS LOOKED AT THE PROBLEM REPEATEDLY AND DEEMED IT "UNABLE TO RECREATE." THIS IS A FALSEHOOD; THE PROBLEM WAS RECREATED ONCE WITH A DEALER DRIVING THE CAR. ALSO, FORD GAVE ME A DATA RECORDER UNIT AND, USING THAT, I WAS ABLE TO RECREATE THE PROBLEM WHILE THE RECORDER RAN. WHEN THEY RETRIEVED THE DATA, FORD CLAIMED THE CAR "PERFORMED AS EXPECTED." FORD REFUSED TO EXPLAIN WHETHER THAT MEANT THE CAR DID NOT SURGE OR WHETHER IT APPEARED TO SURGE, BUT THE SURGE APPEARED TO BE CALLED FOR. FORD REFUSED TO RELEASE THE RAW "FLIGHT RECORDER" DATA TO ME. FORD REFUSES TO FURTHER ADDRESS THIS PROBLEM. OUT-OF-CONTROL SURGING IS A DANGEROUS AND SERIOUS PROBLEM AND THIS PROBLEM REMAINS UNRESOLVED. I HAVE DOCUMENT EVERY STEP OF THE WAY AS I HAVE ATTEMPTED TO RESOLVE THIS. I ATTACH BELOW A LETTER I WROTE A YEAR AGO THAT BOTH DETAILS WHAT I HAD BEEN THROUGH AND THE PROBLEM ITSELF. I WOULD BE HAPPY TO PROVIDE MUCH MORE. THE DATE I PUT BELOW IS ONLY AN APPROXIMATION. I'M NOT SURE EXACTLY WHEN IT STARTED, BUT IT HAS BEEN GOING ON FOR YEARS.

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TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, SHE HEARD A GRINDING NOISE THROUGHOUT THE VEHICLE BUT COULD NOT PINPOINT THE LOCATION. THE VEHICLE WAS TAKEN TO GARY CROSSLEY FORD (8050 N CHURCH RD, KANSAS CITY, MO 64158, (816) 781-4844) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. WHILE THE CONTACT'S DAUGHTER WAS DRIVING BACK HOME, THE VEHICLE STALLED AND LOST POWER. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED GARY CROSSLEY FORD AND WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11081097

I WAS DRIVING ON RYE 24 SOUTH BROCKTON MA PULLED OVER TO BREAKDOWN LANE TRANAFTER SHIFTING TO PARK WHEN I GOT OUT THE CAR SHIFTED BACK TO REVERSE AND SPED UP BACKWARD KNOCKED ME DOWN WHILE DOOR OPEN AND ROLLED OVER MY LEFT LEG.

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ENGINE CYLINDER HEAD RECALL: THE RECALL CAME OUT EARLY IN 2017 STATING THAT THE CYLINDER HEAD MAY CRACK CAUSING AN OIL LEAK THAT MAY RESULT IN A FIRE IN THE ENGINE COMPARTMENT. THE RECOMMENDATION WAS TO KEEP COOLANT LEVEL PROPERLY MAINTAINED WHICH WAS DONE, HOWEVER, THE COOLANT KEPT DISAPPEARING AND GOING INSIDE THE ENGINE FOR ABOUT A YEAR. THE ENGINE FAILED JAN 20, 2018 BEFORE A RESOLUTION BY FORD COULD BE FOUND. I WAS DRIVING DOWN THE ROAD AND IT JUST STOPPED RUNNING AND WOULD NOT START AGAIN. I WAS ABLE TO COAST OFF THE SIDE OF THE ROAD. THE CAR WAS TOWED TO A FORD DEALERSHIP IN FAYETTE, AL WHERE IT HAS REMAINED FOR TWO MONTHS. I HAVE BEEN GIVEN THE RUNAROUND BY FORD MOTOR COMPANY UNTIL TODAY WHEN THEY TOLD ME THEY COULD NOT MEET MY EXPECTATIONS AND REFERRED ME BACK TO THE LOCAL DEALER. THE LOCAL DEALER OFFERED TO SELL ME A USED ENGINE FOR $4000 WHICH I REFUSED TO PURCHASE. MY EXPECTATION IS FOR FORD MOTOR COMPANY TO PAY FOR INVESTIGATION OF THE PROBLEM WITH MY CAR WHICH THEY HAVE FAILED TO DO. I WANT THEM TO REPAIR MY ENGINE IF THIS RECALL HAD ANYTHING TO DO WITH THE FAILURE, WHICH I BELIEVE IT HAS. COOLANT IS NOT SUPPOSED TO LEAK INTO THE ENGINE AND I BELIEVE THE DAMAGE CAUSED BY THIS EVENT HAS CAUSED THE FAILURE. THEY HAVE LEFT ME WITHOUT A VEHICLE, WHICH I STILL OWE ALMOST $10,000 ON, AND REFUSE TO DO ANYTHING AT ALL.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BYERLY FORD (4041 DIXIE HWY, LOUISVILLE, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11080107

MY 2013 FORD FUSION DIES AFTER IT WARMS UP AS I GO INTO A INTERSECTION IT DIES HAVE TO RESTART IT. COULD BE VERY DANGEROUS. ALMOST SCARED TO DRIVE IT. PLEASE LOOK INTO THIS THIS THANK YOU

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IT HAS BEEN REPORTED THAT 2014-2018 FORD FUSION STEERING WHEEL CAN COME LOOSE AND IN SOME CASES DETACH WHILE DRIVING. I'D LIKE TO REPORT THAT MY 2013 FUSION TITANIUM IS ALSO EXPERIENCING A LOOSE STEERING WHEEL THAT'S PROGRESSIVELY GETTING LOOSER. IT HAS NOT DETACHED DURING DRIVING. I FIRST NOTICED IT ABOUT 4 MONTHS AGO. I WAS DRIVING WHEN I FIRST NOTICED IT.

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TAKATA INFLATORS I COULD NOT SEE HEADLIGHT WOULD GO OFF AND ON AND MY STEERING WHEEL WOULD SHAKE UNCONTROLLABLY CAME CLOSE TO 3 FATAL ACCIDENTS EVERY TIME THINGS WENT WRONG I WAS DRIVING ON THE FREEWAY ME AND MY KIDS CAME SO CLOSE TO LOOSING OUR LIVES

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THE AIRBAG HAS BUSTED AROUND 90 DAYS AFTER ACCIDENT ON A CITY STREET WHEN VEHICLE WAS HIT BY ANOTHER VEHICLE

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THE STEERING WHEEL ON MY 2013 FUSION TITANIUM IS LOOSE. CURRENT RECALL COVERS 2014. THE STEERING WHEEL CAN ROCK BACK AND FORTH AND SIDE TO SIDE WITH EASE AND MOVES OVER A HALF INCH.

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TAKATA RECALL I BOUGHT A USED CAR FROM IN HOUSE AUTO FINANCE IN HAWTHORNE,CA. DATE OF PURCHASE 12/30/17. I COMPLAIN AND ASKED DEALER STEVE TO FIX THE NOTICED JERKING AS I PULL OFF TO DRIVE OR COME TO A STOP. THEY SPEAKING ON THE MECHANIC THAT WORKS ON GROUNDS MANUEL, SAID IT ONLY GOT AN OIL CHANGE BECAUSE THATS WHAT WAS NEEDED ON THE CAR. THIS WAS IN JANUARYJANUARY. THEN I COMPLAINED AGAIN ABOUT THE SAME PROBLEM AND THE TWO MEN TOLD ME TO BRING IT BACK BUT THE MECHANIC WASNT THERE BUT SET A TIME AND DATE TO COME HE WASN'T THERE. THE THINGS NOTICED ON THE CAR WHEN I GOT IT LOOKED AT THE BREAK PADS IN THE REAR WERE GONE THE BREAK PADS IN THE FRONT IS WORN OUT THE MOTOR MOUNTS NEEDED TO BE REPLACED BUT ONLY TWO WERE NOT THE TRANSMISSION MOTOR MOUNT THE TIRES KEPT HAVING A FLAT THEY ONLY PATCHED IT. I HAVE A 7 MONTH OLD AND BEEN TRYING TO GET THIS CAR FIXED SINCE JANUARY. THE DEALERSHIP WILL FIX PARTIALLY OF THE THINGS MENTIONED BUT NOT FULLY. THEN HE TOLD ME TODAY HE'S NOT FIXING THE CAR. I'LL DRIVE IT ON THE STREET AND IT'LL JERK. I'LL PULL OFF FROM A STOP LIGHT IT'LL JERK. THE TIRE IN THE BACK DRIVER SIDE GOT FLAT. THE TIRE ON DRIVER SIDE IN FRONT GOT FLAT.

NHTSA ODI 11078941

TAKEN CAR TO THE DEALERSHIP THREE TIMES TO HAVE THE ACM REPLACED WHICH CONTROLS THE RADIO AND THE "MY FORD SYNC" AND HAS CONTINUED TO BURN OUT DESPITE SYSTEM CHECKS BY DEALERSHIP. THE RADIO WILL WORK FOR ABOUT FOUR DAYS AFTER REPLACED THEN FAIL AGAIN.

NHTSA ODI 11078568

CRACKED STEERING DRIVE MOTOR ON RACK AND PINION CAUSING LOSS OF STEERING COWL IS LEAKING ON DRIVE MOTOR AND WIRING HARNESS CAUSING CORROSION THEN PUSHING THE TWO PARTS APART THEN CRACKING THE 4TH ONE IN OUR FLEET TO DO THIS HAS 22170 MILES ON IT

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER NOTICED SMOKE COMING FROM UNDER THE HOOD. ALSO, THE ENGINE TEMPERATURE GAUGE INCREASED TOO HIGH AND THE "ANTIFREEZE OVERHEATING" WARNING MESSAGE APPEARED. AFTER STOPPING THE VEHICLE, FLAMES WERE DISCOVERED COMING FROM UNDER THE FRONT OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 122,000.

NHTSA ODI 11078364

I WAS DRIVING AS USUAL. THE CAR SUDDENLY SLOWED DOWN AND THE RED WARNING SIGN CAME ON AND READS " ENGINE COOLANT OVERTEMPERATURE ". AT THIS POINT, THE STEERING BECAME DIFFICULT AND THE SPEED SLOWED TO A CRAWL WHILE WE WERE IN THE MIDDLE OF A HIGHWAY. THIS PUT US ( MY TWO CHILDREN AND I ) IN SO MUCH DANGER! CARS WERE HONKING AND WHIZZING BY US WHICH SCARED MY CHILDREN. WHEN WE FINALLY MADE IT TO THE SIDE OF THE ROAD WHITE SMOKE WAS COMING OUT FROM UNDER THE HOOD. COINCIDENTALLY, WE JUST GOT A LETTER FROM FORD THAT STATES A RECALL THAT DESCRIBED WHAT HAPPENED TO OUR CAR. SAFETY RECALL NOTICE 17S09 / NHTSA RECALL 17V-209

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LOSS OF STEERING HAS CRACKED DRIVE MOTOR ON STEERING RACK FLEET CAR 3RD ONE WITH SAME PROBLEM COWL LEAK WATER ON STEERING MOTOR CAUSING CORROSION THEN RUST JACKING BRAKING OFF MOUNTING EAR ON DRIVE MOTOR COMMON PROBLEM

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (J.C. LEWIS FORD, 9505 ABERCORN ST, SAVANNAH, GA 31406) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HAGERSTOWN FORD (1714 MASSEY BLVD, HAGERSTOWN, MD) CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY DUE TO THE SOFTWARE NOT BEING A VALID REMEDY FOR THE FORD FUSION MODELS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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CAR BECAME DIFFICULT TO STEER AND WARNING CAME ON "POWER STEERING ASSIST FAIL" I WAS DRIVING MY TWO CHILDREN TO SCHOOL AT THE TIME!

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VERY HARD UPSHIFT INTO 3RD GEAR. HAD VEHICLE AT MY LOCAL FORD DEALER THE DAY AFTER I BOUGHT IT IN NOVEMBER 2017 AND HAD SOME INTERNAL TRANSMISSION REPAIRS DONE UNDER ILLINOIS USED VEHICLE POWERTRAIN WARRANTY. GOT THE VEHICLE BACK 25 DAYS LATER AND THE HARD SHIFTING DID NOT CHANGE, NOT EVEN A LITTLE. TOOK VEHICLE BACK THE FOLLOWING DAY AND THEY SAID THE HARD SHIFTING IS NOW NORMAL TO THAT VEHICLE. THE SHIFTING HAS GOTTEN SO BAD THE FRONT TIRES CHIRP WHEN GOING INTO GEAR. I NOW HAVE DRIVEN THE CAR ALMOST 3,000 MILES AND THE ADAPTIVE LEARN HAS NOT SOFTENED THE SHIFTING EVEN THOUGH FORD SAYS IT CAN TAKE UP TO 1,000 MILES. MULTIPLE COMPLAINTS ABOUT THIS TRANSMISSION (6F35) ON THE INTERNET.

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STEERING WHEEL IS CONSTANTLY COMING LOOSE. I AM ABLE TO TIGHTEN IT MYSELF, VUT WITHIN A COUPLE OF DAY IT IS LOOSE AGAIN. I JUST TRIED TO TURN INTO MY LOCAL WALGREENS AND THE STEERING WHEEL CAME OFF THE BOLT COMPLETELY AND JUST SPUN. I HAD NO CONTROL OF THE VEHICLE.

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