What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

MY FORD FUSION IS A 2013 WHICH MEANS ITS ONLY 5 YEARS OLD AND THE GEAR SHIFT BUSHING POPPED OFF, WHEN I WENT TO PUT MY CAR IN PARK THE TRANSMISSION WAS AUTOMATICALLY SWITCHED TO DRIVE. I LUCKILY NOTICED MY CAR WASN'T IN PARK BEFORE I WAS ABOUT TO STEP OUT THE CAR OR I COULD HAVE BEEN RAN OVER! SINCE MY EXTENDED WARRANTY NOR MY CAR INSURANCE WON'T COVER THE COST BECAUSE ITS CONSIDERED WEAR AND TEAR I'M STUCK WITHOUT A VEHICLE TILL I FIND $600 TO FIX THE MECHANICAL PROBLEM.

NHTSA ODI 11092157

THE CAR CAUGHT ON FIRE WHILE I WAS DRIVING. I HAD ENOUGH TIME TO GET OUT BEFORE THE TOTAL CAR WAS ENGULFED IN FLAMES. IT WAS TOTALLY DESTROYED.

NHTSA ODI 11091696

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE FAILURE OCCURRED NUMEROUS TIMES. WHEN THE FAILURE OCCURRED, THE CONTACT SHIFTED INTO PARK AND THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE CONTACT CALLED GREENWOOD FORD LINCOLN AT(270) 843-9041 (3075 SCOTTSVILLE RD, BOWLING GREEN, KY 421040) AND WAS INFORMED OF NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 86,000.

NHTSA ODI 11091560

I HAVE A 2013 FORD FUSION THAT I JUST HAD TO REPLACE THE. TAKE BOOSTER ON, 8000 MILES OUT OF WARRANTY...AND NOW1 WEEK LATER, MY TURBO HAS WENT OUT! GONNA COST OVER $1000 TO FIX, NOT TO MENTION THE 400$ FOR THE BRAKE BOOSTER.. I HAVE ALWAYS BEEN A FORD FAN! BUT THIS IS DEFINITELY PUTTING A BAD TASTE IN MY MOUTH!!!!! I COULD UNDERSTAND IF THE CAR HAD A LOT OF MILES ON IT.... BUT 68,0000 MILES???? COME ON!!!!

NHTSA ODI 11091633

PASSENGER DOOR LATCH (FRONT SEAT) BROKEN WITHOUT WARNING, UNABLE TO KEEP DOOR CLOSED WHEN MOVING.. I WAS INFORMED BY THE DEALER THAT THE LATCH PROBLEM ON THIS VEHICLE WAS NOT INCLUDED WITH THE FUSION DOOR LATCH RECALL THAT AFFECTED OTHER 2013 FUSIONS. DEALER HAS NOW FIXED THE LATCH AND AT FIRST WAS GOING TO CHARGE ME THE ENTIRE $500 COST UNTIL I CALLED FORD DIRECTLY WHERE THEY AGREED (FORD) TO PAY MOST OF THE COST BUT NOT REPLACE OTHER UNAFFECTED DOOR LATCHES. THOUGH MY OUT OF POCKET COST WAS ONLY $53.50, MY CONCERN IS THAT THE PREVIOUS FUSION RECALL DID NOT GO FAR ENOUGH TO INCLUDE OTHER 2013 FORD FUSIONS THAT MAY HAVE THE SAME ISSUE. I AM CONCERNED FOR THE SAFETY OF OTHER OCCUPANTS IN THE VEHICLE.

NHTSA ODI 11091306

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED FOR THE COOLANT TEMPERATURE, WHICH WAS INCREASING. THE VEHICLE FAILED TO ACCELERATE ABOVE 5 MPH. THE CONTACT STATED THAT THE ENGINE WAS TURNED OFF AND RESTARTED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER (HOLLINGSWORTH RICHARDS FORD, 778 FLORIDA BLVD, BATON ROUGE, LA 70806, (225) 927-5555) WHERE IT WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNSURE IF THE REMEDY CAUSED THE FAILURES BECAUSE THE VEHICLE HAD NO FAILURES PRIOR TO THE RECALL REMEDY. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS INCLUDED IN EXTENDED WARRANTY CAMPAIGN NUMBER: 14N02 (ABS VEHICLE SPEED SIGNAL RELATED COMMUNICATION LOSS THAT DISABLES OBDII SYSTEM MONITORS). THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER FOR OVER A WEEK WITHOUT DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 11091256

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO CLOSE THE DOOR WITH STRING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL AT VICKSBURG FORD, LINCOLN, MAZDA (2431 N FRONTAGE RD, VICKSBURG, MS 39180). THE CONTACT STATED THAT THE FRONT DOOR ON THE PASSENGER SIDE ALSO EXPERIENCED THE SAME FAILURE. THE VEHICLE WAS TAKEN TO THE SAME DEALER, BUT WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE RECALL INFORMATION WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000. *TT

NHTSA ODI 11091031

AIRBAG WARNING LIGHT ON

NHTSA ODI 11090860

LOST STEERING HAS CRACKED ELE DRIVE MOTOR ON STEERING RACK 10TH ONE IN OUR FLEET OF 50 THE MOUNTING EAR IS BROKE FROM CORROSION OR RUST JACKING ALL THE CARS WE HAVE THE COWL LEAKS WATER ON DRIVE MOTOR

NHTSA ODI 11090293

MY SISTER SENT ME A RECALL NOTICE, IT WASN'T PERTAINING TO MY VEHICLE, BUT I WENT ALONG AND MADE SURE TO LOOK UP MINE ALSO. UPON REVIEWING MY INFORMATION, I WAS SOLD A VEHICLE I BELIEVE SHOULD HAVE NEVER LEFT THE LOT, SINCE THERE WERE RECALLS DATING FROM 2014 AND I BOUGHT THE VEHICLE IN 2017. I CALLED FORD THEY TOLD ME PARTS WEREN'T IN AND THAT I WOULD HAVE TO WAIT, AND THAT ONE PROBLEM OCCURS WHEN YOU LIVE IN HEAVILY SALTED AREAS, I RESPONDED WITH HELLO LADY, I DO LIVE IN CT WHERE IT CONSTANTLY SNOWS. I HAVE EXPERIENCED WHY THESE WOULD BE RECALLS SO FAR SUCH AS THE DOOR LATCH AND THE RESTRAINTS, BUT WITH SUCH GRAVE RECALLS AS THESE WHY WAS IT ALLOWED TO BE SOLD OFF THE LOT WITHOUT HAVING THE RECALLS CHECKED FIRST?

NHTSA ODI 11090126

STEERING RACK DRIVE MOTOR MOUNTING EAR CRACKED FROM CORRIOSION OR RUST JACKING THIS IS THE 9TH ONE IN OUR CITY FLEET IN A FEW MONTHS THIS IS A SAFETY PROBLEM SOMEONE WILL GET HURT

NHTSA ODI 11089884

I LIVE MOSTLY IN FLORIDA WHEN THE TEMPERATURE WAS 87 DEGREES MY SUN ROOF WAS OPEN LATER IN THE DAY I CLOSED THE SUN ROOF IT WAS CRACKED I WASN'T IN THE CAR WHEN IT CRACKED. I HAVE AN EXTENDED WARRANTY BUT THEY REFUSED THE CLAIM. I UNDERSTAND THIS IS HAPPENING TO A LOT OF VEHICLES. FORD DENIED THE CLAIM.THE VEHICLE WASN'T MOVING AND IN A PARKIG LOT.

NHTSA ODI 11088983

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOT CALLED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 28,221. *TT *TR

NHTSA ODI 11088981

LOSS OF ELECTRIC POWER STEERING ASSIST ON THE POWER STEERING CONTROL MODULE (PSCM) DUE TO A PIGTAIL CONNECTION. THIS IS A HUGE SAFETY ISSUE AS THE POWER STEERING COULD TURN OFF WHILE DRIVING AND CAUSE AN ACCIDENT. CAR WAS NO LONGER DRIVE-ABLE.

NHTSA ODI 11088875

FROM THE DAY I FIRST DROVE MY CAR OFF THE LOT IT WAS A 2013 FORD FUSION S IT'S GRAY. I STARTED THE ENGINE AND THEN SAT IN THE DRIVER'S SEAT BEFORE I PUT IT IN DRIVE I HEAR A LOUD THUMPING NOISE GENERATING FROM THE BACK END OF MY CAR. AND IT'S STILL DOING IT 4 MONTHS LATER NON-STOP AND I CANNOT FIGURE OUT WHAT'S GOING ON ALSO THERE IS A RUSTED HOLE IN MY MUFFLER. ALSO OFTEN TIMES WHEN I AM DRIVING WHEN ACCELERATING THE TRANSMISSION HAS A HUGE LAG IN IT AND SOMETIMES IT STICKS WITHOUT SHIFTING TO THE PROPER GEAR TO ACCELERATE, SOMETIMES I HAVE TO ACTUALLY MANUALLY SHIFT THE GEARS. AND IT GETS VERY ROUGH WHEN IT SLIPS AND SLIDES AND MAKES A BIG DROP WHICH ALSO SHAKES THE ENTIRE VEHICLE AND IT ALSO IMPAIRS THE DRIVING PERFORMANCE. AND ANOTHER THING IS THE SEAT BELT, THE REAR MIDDLE SEAT OF MY VEHICLE WHEN INSTALLING A CHILD SAFETY SEAT THE MIDDLE SEAT BELT GOT ALL JAMMED UP AND WOULD NOT WORK AT ALL. I HAD TO REPLACE IT WITH AN AFTERMARKET SEAT BELT BECAUSE FORD DIDN'T WANT TO FIX IT FOR FREE AND WANTED TO CHARGE ME UPWARDS OF $400 JUST FOR THE SEAT BELT THAT WASN'T MY FAULT THAT I GOT DAMAGED I JUST INSTALLED THE CHILD SEAT LIKE THE LOCAL POLICE SHOWED ME TO AND THEN ONCE I GOT IT OUT THE SEAT BELT IT'S NOT WORKING. THEY SAY IT'S NOT A PART OF THE RECALL WHICH I ALREADY HAVE 4 RECALLS ON MY VEHICLE THAT IS NOT YET FIXED.

NHTSA ODI 11085055

RECALL #17S09. IT HAS BEEN OVER A YEAR SINCE THIS RECALL CAME OUT. IT SEEMS LIKE A PRETTY SERIOUS ISSUE. WHEN DO WE EXPECT A FIX TO THIS PROBELM?

NHTSA ODI 11084804

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT WAS ALERTED BY SOMEONE THAT SMOKE WAS NOTICED FROM THE REAR OF HIS VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE CONTACT OPENED THE HOOD AND SAW FLAMES TOWARDS THE BACK OF THE ENGINE COMPARTMENT. THE CONTACT EXTINGUISHED THE FIRE. THE VEHICLE WAS DRIVEN TO A GROCERY STORE PARKING LOT WHERE THE FIRE RESTARTED. THE CONTACT CALLED THE FIRE DEPARTMENT, BUT THE FIRE EXTINGUISHED ON ITS OWN BY THE TIME THE FIRE DEPARTMENT ARRIVED. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED THE HUNTINGTON BEACH FORD DEALER AT 714-842-6611 (LOCATED AT 18255 BEACH BLVD, HUNTINGTON BEACH, CA 92648) AND WAS INFORMED THAT THE TECHNICIAN WOULD CALL HIM BACK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED RECEIVING NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 92,520. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11083609

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD, BUT IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO VILLA FORD (2550 N TUSTIN ST, ORANGE, CA 92865, (714) 637-8222) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

NHTSA ODI 11083461

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED AUTO NATION FORD AT 713-489-2089 (LOCATED AT 12227 GULF FWY, HOUSTON, TX 77034) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11083301

IT READS IN THE WARNING SECTION I WAS OVER HEATING THAN THE ENGINE LIGHT CAME ON. AND IT WON'T KEEP IDLE WHEN I FILL IT UP WITH GAS I HAVE TO SET FOR 10 TO 15 MINS BEFORE IT WILL KEEP IDLE FOR ME TO DRIVE IT

NHTSA ODI 11082475

I WAS CROSSING AN INTERSECTION WHEN ANOTHER VEHICLE HIT ME ON THE FRONT DRIVERS SIDE AND MY AIR BAGS DID NOT DEPLOY WHEN COLLISION HAPPENED

NHTSA ODI 11082481

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOFAIR FORD IN HAVERHILL, MASSACHUSETTS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11082571

TAKATA RECALL - IF THEY CAN STILL MANUFACTURE VEHICLES AND INSTALL AIRBAGS, THEY SHOULD BE ABLE TO PUT THEIR ENERGIES INTO FIXING AN OUTSTANDING RECALL FIVE YEARS OLD.

NHTSA ODI 11082568

MY VEHICLE HAS BEGUN TO STALL OUT. IT CAN HAPPEN AT ANY RANDOM TIME WHILE DRIVING, WHILE STOPPED, OR WHILE PULLING OUT INTO TRAFFIC. I HAD MY CAR TOWED TO THE SHOP THIS WEEK AND OF COURSE THEY SAY THEY COULDN'T GET IT TO DUPLICATE THE ISSUE. THEY REPLACED THE FUEL PRESSURE SENSOR AND IT DID NOT FIX THE ISSUE!! MY CHECK ENGINE LIGHT RANDOMLY GOES OFF AND ON BUT WHEN PLUGGED IN IT ISN'T PULLING ANY CODES. I HAVE A SON AND I LIVE IN MEMPHIS, TN AND THIS IS VERY DANGEROUS. IT IS NOT ONLY PUTTING MY LIFE IN DANGER BUT ALSO MY SON'S LIFE AS WELL AS OTHER DRIVERS. I AM LITERALLY SCARED TO DRIVE ANYWHERE WITH MY SON IN THE VEHICLE OUT OF FEAR MY CAR IS GOING TO DIE AND I AM GOING TO END UP IN A HORRIBLE CRASH! I KNOW I AM NOT THE ONLY ONE DEALING WITH THIS ISSUE. I HAVE SEEN TONS MORE ONLINE COMPLAINING ABOUT THE SAME ISSUE! UNHAPPY WITH FORD AND MY VEHICLE AT THIS POINT IS AN UNDERSTATEMENT. THIS NEEDS TO BE FIXED BEFORE SOMEONE ENDS UP SEVERELY INJURED OR DEAD!!!!!!!!!!!!!!!!!!!!!!!!

NHTSA ODI 11082266

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PULLING OUT OF A PARKING SPACE IN REVERSE, A RATTLING NOISE EMERGED FROM THE FRONT OF THE VEHICLE. IN ADDITION, THE "HILL ASSIST" AND "TRACTION FAILED" MESSAGES DISPLAYED. THE CONTACT ALSO STATED THAT THE STEERING ABILITY SEIZED. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN POINT PLEASANT, NEW JERSEY WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL REGARDING THE STEERING RACK ASSEMBLY IN JUNE OF 2015. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED CASE NUMBER: CAS14489150. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

NHTSA ODI 11082210