What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED AN UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE TRANSMISSION REGARDING A BUSHING THAT ATTACHED THE SHIFTER CABLE TO THE TRANSMISSION. ACCORDING TO THE NOTICE, THE BUSHING MAY DETACH FROM THE TRANSMISSION, ALLOWING IT TO BE IN A DIFFERENT GEAR THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE MANUFACTURER WAS NOT RESPONDING TO CALLS AND HAD A RECORDING WITH NO SOLUTION SINCE THE RECALL WAS RECENT AS OF 07/17/18. THE DEALER (ANDERSON FORD, 2207 N BELT HWY, ST JOSEPH, MO 64506, (816) 383-8000) WAS NOT AWARE OF ANY REIMBURSEMENT PLANS WHILE THE RECALL WAS INCOMPLETE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE EMERGENCY BRAKE HAD TO BE ENGAGED TO STOP THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.

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POORLY DESIGNED SEAL AROUND BACK-UP CAMERA HOUSING ALLOWS MOISTURE INTO HOUSING, SENDS FAULTY SIGNAL TO ENGINE WHEN VEHICLE IS STARTED AND SHIFTED TO REVERSE ULTIMATELY SHUTTING DOWN THE ENGINE. THIS DOES NOT HAPPEN 100% OF TIME, BUT IT IS CONCERNING. USUALLY OCCURS DURING/AFTER RAIN, SNOW, OR HIGH HUMIDITY DAYS. THIS DESIGN FLAW ALSO DISABLES THE BRAKES, EMERGENCY BRAKE, AND POWER STEERING. VEHICLE DOES NOT TURN ON RIGHT AWAY AND STARTER CONTINUOUSLY CLICKS UNTIL VEHICLE COMPUTER RESPONDS TO START, KEY FAUB IS THE ONLY WAY I HAVE BEEN ABLE TO START THE VEHICLE AFTER THIS EVENT OCCURS. SOMETIMES THE COMPUTER GETS SO JAMMED UP THAT I MUST COMPLETELY DISCONNECT THE BATTERY AND HARD RESTART THE COMPUTER. WHEN THE ISSUE OCCURS THE VEHICLE CANNOT BE STOPPED AND WILL CONTINUOUSLY MOVE BACKWARDS UNTIL IT STOPS ON ITS OWN, IT HITS SOMETHING, OR THE VEHICLE CAN BE STARTED AGAIN. THIS DID HAPPEN TO ME WHILE I WAS PARKED ON A SLIGHT INCLINE AND MY CAR STOPPED AFTER IT ROLLED IN TO A PARKED CAR, LUCKILY NO DAMAGE OCCURED. AS SOMEONE WHO USED TO BE AN AIRBAG DESIGN ENGINEER I DEFINITELY BELIEVE THIS TO BE A SAFETY ISSUE. A MECHANIC AT THE FORD DEALERSHIP I BOUGHT THE VEHICLE FROM INFORMED ME THAT THIS ISSUE IS KNOWN TO FORD(HE FOUND THE INFORMATION ON HOW TO DIAGNOSE, REPAIR, AND WHAT PARTS TO BUY IN THE REPAIR DATABASE) AND I CALLED FORD TO CONFIRM THAT THEY DO KNOW THIS ISSUE. FORD INFORMED ME THAT THEY DO KNOW OF THE ISSUE, BUT IT IS NOT A SAFETY CONCERN. THIS ISSUE COSTS OVER $800 TO FIX AT A DEALERSHIP. MY EXTENDED WARRENTY WON'T COVER THE COST OF THE REPAIR BECAUSE IT IS CONSIDERED "WATER DAMAGE"

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TL* THE CONTACT OWNS A 2013 FORD FUSION. UPON STARTING THE VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION CABLE FRACTURED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 159,000.

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CAR WOULD NOT START WITH KEY IN IGNITION; JUMPED 12V BATTERY TO TAKE TO DEALER. 12V BATTERY REPLACED 3/20/18 ($210). ON 6/10/2018, AGAIN, CAR WOULD NOT START. WAS TOLD BY DEALER THEY DIDN'T KNOW WHY NEW BATTERY NOT WORKING; REPLACED, 12V AGAIN ($0 UNDER WARRANTY). ON 7/19/2018, AGAIN, VEHICLE NOT STARTING; ABSOLUTELY NO ELECTRONIC DISPLAY IN DASH, THEREFORE, LOOKS TO BE 12V BATTERY PROBLEM, AGAIN. THIS VEHICLE APPEARS TO HAVE A PROBLEM W/ ABILITY TO MAINTAIN 12V BATTERY CHARGED AND SYSTEM INOPERABLE EVEN AFTER NEW BATTERY REPLACEMENT.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, AN ABNORMAL KNOCKING NOISE WAS HEARD COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPAIRED DUE TO AN ENGINE FIRE. THE VEHICLE WAS TAKEN TO THE DEALER (TIMBERLAND FORD, 2441 S BYRON BUTLER PKWY, PERRY, FL 32348, (850)-584-6178) FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (FOX FORD LINCOLN, 2501 N ELSTON AVE, CHICAGO, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION BUSHING AND SHIFT CABLE WERE FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 103,000.

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MY CAR WAS ON PARK AND THE CAR KEPT GOING REVERSE. I PRESSED ON THE BRAKES AND PUT THE EMERGENCY BREAKS ON. NOW MY CAR IS STRANDED IN A STREET. I CALLED A COUPLE FORD DEALERSHIPS AND EITHER THEY HAD A 6 MONTH WAITLIST OR DON'T HAVE THE PARTS TO FIX THE CAR. NOW I'M STUCK PAYING OUT OF POCKET TO FIX IT BECAUSE I NEED MY CAR FOR WORK AND I CAN'T WAIT MONTHS TO FIX THE CAR OR BRING IT TO ANOTHER STATE TO GET IT POSSIBLE LOOKED AT. THEN I WOULD BE STRANDED IN ANOTHER STATE WITH NO CAR. THANKS FORD.

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POWER STERRING ASSIST

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THE DOOR WILL NOT SHUT. I SAW A NEWS REPORT WHERE THE WAS A RECALL BUT FORD SAYS MY CAR WAS NOT ELIGIBLE. CAME OPEN AD I WAS DRIVING.*DT*JB

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2013 FORD FUSION DOOR LOCKS. LAT YEAR 2017, I RECEIVED A RECALL NOTICE ON THE ABOVE VEHICLE FOR "DOORS OPENING BY THEMSELVES WHILST DRIVING. WELL, JUST PRIOR TO GETTING THE LOCKS REPLACED, MY REAR PASSENGER DOOR FLEW OPEN UPON TURNING A CORNER ON A BUSY MAIN ROAD AND THANKFULLY MY PASSENGER WAS WEARING A SEATBELT AS THEY ALMOST FELL OUT OF THE CAR. I HAD THE LOCKS REPLACED BY THE DEALERSHIP ON JANUARY 24TH 2017. WELL, TO MY SURPRISE LAST SUNDAY JULY 8TH, 2018, MY WIFE WAS IN THE FRONT PASSENGER SEAT AND AGAIN, I TURNED A CORNER ON A BUSY MAIN ROAD AND THE DOOR FLEW OPEN WHILE I WAS DRIVING. SHE TOO ALMOST FELL OUT OF THE CAR. I CALLED THE DEALER AND THEY ORDERED A NEW FRONT DOOR LOCK AND REPLACED IT YESTERDAY JULY 10TH 2018. HOWEVER, I WAS INFORMED THAT FORD WOULD NOT COVER THE COST AND I WAS CHARGED $257.21. THE DEALER SAID THAT THEY CONTACTED FORD WHO REFUSED TO PAY FOR IT BECAUSE THEY SAID THAT THEY HAD ALREADY REPLACED THE LOCKS IN 2017. I CALLED FORD AND THEY TOLD ME THE SAME THING AND REFUSED TO REIMBURSE ME FOR THIS. THIS COULD HAVE RESULTED IN MY WIFE'S DEATH AND I NEED SOME HELP RECTIFYING THIS PROBLEM. AS A MATTER OF FACT, I AM AFRAID TO DRIVE MY CAR AT THIS POINT IN THE EVENT THAT THIS HAPPENS AGAIN. PLEASE HELP.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ANCIRA EAGLE PASS FORD CHRYSLER DODGE JEEP RAM (4039 ADAMS CIR, EAGLE PASS, TX 78852, (877) 815-2753) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD TOO MUCH ANTIFREEZE. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES AFTER THE VEHICLE WAS SERVICED AT THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR FAILED TO CLOSE. THE CONTACT ALSO STATED THAT THE SAME DOOR WAS REPAIRED BY THE DEALER (BILL COLLINS FORD LINCOLN, 4220 BARDSTOWN ROAD, LOUISVILLE, KENTUCKY 40218) PER AN UNKNOWN RECALL ISSUED BY THE MANUFACTURER APPROXIMATELY TWO YEARS AGO. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,500.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE COOLANT ALERT SYSTEM DISPLAYED A WARNING THAT THE COOLANT LEVEL WAS LOW. THE CONTACT IMMEDIATELY TURNED OFF THE ENGINE, PLACED THE VEHICLE IN NEUTRAL, AND COASTED INTO A NEARBY PARKING LOT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT A PLASTIC PIECE TO THE COOLANT PUMP HAD DETERIORATED AND THAT THERE WERE SEVERAL HOLES IN THE COOLANT PUMP. THE DEALER (SUN STATE FORD, 3535 WEST COLONIAL DRIVE, ORLANDO, FL 32808, (407)-299-5900) WAS MADE AWARE OF THE FAILURE AND STATED THAT ONLY A SENSOR WOULD BE INSTALLED IN THE VEHICLE AS OUTLINED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

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I WAS SITTING IN THE PASSENGER SEAT AS MY WIFE TOOK AN EXIT TO GET OFF THE HIGHWAY AND THE PASSANGER SIDE DOOR RANDOMLY FLEW OPEN AS WE WERE TURNING ON THE RAMP.IF I DID NOT HAVE MY SEAT BELT ON I MAY HAVE FELL OUT!

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WHILE DRIVING MY FUSION I SUDDENLY NOTICED A LOUD SOUND AND THEN MY TRANSMISSION STARTED SHIFTING VERY ROUGHLY. I WAS OUT OF TOWN AND EVERY STOPLIGHT IT TOOK AN EXTENDED PERIOD OF TIME FOR THE CAR TO SHIFT WHEN TRYING TO TAKE OFF. AFTER ABOUT 30 MINUTES I PULLED INTO A DEALERSHIP TO SEE IF IT WAS SAFE FOR ME TO CONTINUE HOME. I WAS ADVISED THAT IT WAS NOT AND THAT I WOULD NEED A WHOLE NEW TRANSMISSION.

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FIRST INCIDENT WAS OPENING CAR DOOR TO RETRIEVE BELONGINGS. SHUT DOOR AND IT WOULD NOT LATCH SHUT. HUSBAND WAS ABLE TO GET THE DOOR TO SHUT BUT THEN IT OPENED WHILE DRIVING THE NEXT DAY. BUNGIED THE DOOR SHUT AND TOOK TO MECHANIC TO HAVE IT REPLACED AFTER CONTACTING 3 FOR DEALERSHIPS THAT SAID OUR VIN NUMBER WAS NOT PART OF THE RECALL

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THE FRONT PASSENGER DOOR LATCH (WILL NOT CATCH OR LOCK). IT HAS A FAULTY LATCH LEAVING DOOR TO FLY OPEN. IT WILL ONLY LOCK ON IT'S OWN AFTER PUTTING THE VEHICLE IN DRIVE AND DRIVE FOR A FEW MINUTES AND THEN IT LOCKS. VERY DANGEROUS.

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MY CAR WAS PARKED. I STARTED IT UP AND IT IS STUCK IN PARK. I CAN'T GET IT TO SWITCH GEARS.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FUEL FLAP WAS NOT SEALED TIGHTLY AND CAUSED AIR TO ENTER INTO THE FUEL LINES. IN ADDITION, THE SERVICE ENGINE INDICATOR RANDOMLY ILLUMINATED. THE VEHICLE WAS TAKEN TO PORTER FORD (600 OGLETOWN RD, NEWARK, DE 19711, (302) 738-0800) WHERE IT WAS DIAGNOSED THAT THE FUEL FLAP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT HAD TO USE HIS BELT TO CREATE A TEMPORARY METHOD TO SECURE THE DOOR DUE TO THE FAILURE. THE DEALER (THE FORD STORE MORGAN HILL, 17045 CONDIT RD, MORGAN HILL, CA 95037, (408) 782-8201) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE NEEDED TO BE INSPECTED AND DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER STATED THAT THE VEHICLE WOULD NEED TO BE REPAIRED BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD, WAIT A BRIEF MOMENT, AND THEN ATTEMPT TO RESTART THE VEHICLE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,229.

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REAR CENTER SEAT BELT GETS STUCK IN LOCKED AND WILL NOT RELEASE. TRAPPING OCCUPANT OR LOCKING THE 60 SEAT IN DOWN POSITION. MULTIPLE ONLINE COMPLAINTS WITHOUT RESOLUTION OR RECALL. MOST RESULTED IN SEAT BELT BEING CUT AND OWNER PAYING FOR IT. OUR VEHICLE WAS STATIONARY AND SEAT IS STUCK DOWN DUE TO LOCKED SEAT BELT.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER OF THE ROAD AND IT CAUGHT ON FIRE FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT WAS NEVER NOTIFIED OF THE RECALL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000. *TT*JB - (RECALL RELATED INCIDENT) TS

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE REAR PASSENGER DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. ON ANOTHER OCCASION, THE FRONT PASSENGER DOOR OPENED INDEPENDENTLY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD TO TAKE THE SEAT BELT AND WRAP IT AROUND THE DOOR TO PREVENT THE DOOR FROM OPENING WHILE DRIVING. THE VEHICLE WAS TAKEN TO SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746, (301) 298-0793) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

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