What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

MY VEHICLE HAD THE DOOR LATCH RECALL COMPLETED IN 2015. SINCE THE RECALL WAS COMPLETED I HAVE HAD TO REPLACE THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER DOOR LATCHES. THIS IS A SAFETY CONCERN BECAUSE I FEEL LIKE THE REPLACEMENT PARTS WERE NO BETTER THAN THE ORIGINAL AND FORD WILL NOT DO ANYTHING. THE DOOR WILL NOT LATCH AND CAUSES A SAFETY HAZARD BY NOT LATCHING CLOSED WHILE VEHICLE IS IN MOTION. FORD CUSTOMER SERVICE SAID THEY ARE NOT RESPONSIBLE IF PROBLEM HAPPENS 12 MONTHS AFTER RECALL WORK WAS COMPLETED. ANY REPAIRS HAS TO BE AT MY EXPENSE AND DIAGNOSTIC HAS TO BE PAID BY ME BECAUSE IT IS A LABOR CHARGE. SO I WILL HAVE TO PAY FOR DIAGNOSTIC PLUS TO REPAIR PART BECAUSE OVER 12 MONTHS AGO RECALL REPLACEMENT WAS COMPLETED. REPLACEMENT PARTS ARE DOING THE SAME THING AS ORIGINAL PART WAS. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT AN UNKNOWN SPEED, THE COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO DUNCAN FORD LINCOLN (125 US-460 BUS, BLACKSBURG, VA 24060) WHERE THE MECHANIC DISCOVERED THE COOLANT LEAK CAUSED A BLOWN HEAD GASKET. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.*DT *BF*DT*JB*JB *TR

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TL* THE CONTACT 2013 FORD FUSION. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT DOOR FAILED TO LATCH SECURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE FRONT DOOR NEEDED TO BE REMOVED TO REPAIR THE DOOR LATCHING MECHANISM. AN UNKNOW DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000 (LATHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

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TL* THE CONTACT CALLED ON BEHALF OF HER GRANDSON WHO OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT DOOR OPENED WHILE DRIVING. THE CONTACT ALSO STATED THE HORN STARTED TO HONK INDEPENDENTLY. THE DRIVER ATTEMPTED TO CLOSED THE DOOR HOWEVER, THE DOOR FAILED TO LATCH SECURELY. THE CONTACT USED A ROPE AND SECURED THE DOOR. THE VEHICLE WAS TAKEN TO SPRADLEY BARR FORD LINCOLN GREELEY (4901 W 29TH ST, GREELEY, CO 80634), BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THERE WAS NO RECALL ON THE VEHICLE FOR THE DOOR LATCHES. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN RECALL HOWEVER, THE RECALL REPAIR FAILED TO STOP THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL REPAIR WAS A ONE-TIME FREE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING BECAME DIFFICULT TO TURN. THE CONTACT WAS QUOTED $1,877 TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO ROBBERSON FORD (2100 NE 3RD ST, BEND, OR 97701, (541)382-4521, TO BE REPAIRED WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE DRIVER'S SEAT BELT FAILED TO RETRACT INTERMITTENTLY. THE VEHICLE WAS TAKEN TO NORTHGATE FORD (8910 COLERAIN AVE, CINCINNATI, OH 45251) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE SEAT BELT PRETENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

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THE PASSENGER SIDE FRONT DOOR WILL NOT LATCH CLOSED, EVEN WHEN LOCKED. WHEN THE DOOR IS PUSHED CLOSED, IT BOUNCES BACK AT THE CLOSER AND WILL NOT CLOSE AT ALL. THERE WAS NOTHING IMPEDING THE DOOR TO CLOSE, IT SUDDENLY STOPPED WORKING. THE INITIAL ISSUE HAPPENED WHEN THE CAR WAS STATIONARY, BUT WILL FLY OPEN WHEN CAR IS IN MOTION, ESPECIALLY WHEN TURNING. WE HAD TO ACTIVELY HOLD IT CLOSED TO DRIVE IT TO THE SERVICE CENTER. THIS VEHICLE WAS PREVIOUSLY SERVICED UNDER THE 2017 DOOR LATCH RECALL IN MAY 2019, AND THE REPAIR DIDN'T LAST A YEAR. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER'S SIDE DOOR FAILED TO LATCH SECURELY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. NEITHER THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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COOLANT BREACH, LEAKING INTO #4 CYLINDER LOW MILEAGE ON CAR 22,657, ENGINE NEEDS TO BE REPLACED. *TR

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INTERMITTENTLY THE VEHICLE WOULD IDLE ROUGH AFTER FILLING GAS TANK. ALSO AFTER A 30 MIN OR SO DRIVE IT WOULD STALL AFTER EXITING THE FREEWAY AND THEN BE VERY DIFFICULT TO RESTART AND IDLE VERY ROUGH. IT WOULD ALSO MAKE A POPPING NOISE THAT WOULD COME FROM THE GAS TANK. *TR

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ENGINE CONTINUOUSLY USES COOLANT. IT NEEDS A NEW HEADGASKET KIT TO FIX THE ISSUE.IT IS CONTINUING TO GET WORSE. *TR

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I JUST DRIVING IN MY POWER STEERING JUST CAME ON I BROUGHT IT TO GET LOOKED AT IT WENT OFF AND CAME BACK ON AFTER A COUPLE OF WEEKS I WAS ON THE HIGHWAY WHEN IT HAPPENED. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A PARKING LOT, WHEN HER BOYFRIEND WAS UNABLE TO SHIFT THE GEAR SHIFTER OUT OF PARK. THE VEHICLE WAS NOT DRIVABLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 130,660.

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THE BOLT HOLDING THE STEERING WHEEL TO THE COLUMN LOOSENED UP CAUSING THE WHEEL TO BECOME LOOSE AND WOBBLE CAUSING PLAY IN THE STEERING. IT LOOSENED GRADUALLY OVER TIME.

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SHIFT CABLE MY CAR STAKE ON R AND NOT RUNNING

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO TIM SHORT FORD (109 ROCKWOOD LN, HAZARD, KY 41701) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON 5-11-20. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,145.*DT CONSUMER STATED VIN NOT INCLUDED IN RECALL. *JB

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MY DOOR WONT LATCH AND COMES OPEN WHEN DRIVING. IT IS A SEVERE SAFETY ISSUE AND NEEDS TO BE FIXED AND I FEEL THAT THE MANUFACTURERS SHOULD BE HELD ACCOUNTABLE. I WAS DRIVING WITH SOMEONE WHEN THE DOOR CAME OPEN AND WHEN WE TRIED SHUTTING IT WE NOTICED IT OPENS AND JUST WONT SHUT NO MATTER WHAT YOU DO.

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MY FORD FUSION WAS IN MOTION WHEN I NOTICED A STRONG SMELL OF GASOLINE FROM THE FRONT OF MY VEHICLE. UPON INSPECTION I NOTICED THAT MY FUEL LEVELS WERE DECREASING RAPIDLY, MY CAR WAS NOT GOING FORWARD, AND WHEN I LOOKED UNDER THE CAR; ALL OF GAS WAS LEAKING FROM THE FRONT OF THE VEHICLE. I SEE THAT MY MAKE AND MODEL WAS RECALLED FOR THIS SPECIFIC ISSUE (FORD'S RECALL CAMPAIGN NUMBER IS 13S04) BUT MY VIN IS NOT LISTED FOR THAT RECALL BUT IT SEEMS TO BE THE EXACT SAME ISSUE STATED IN RECALL NUMBER 13S04.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT 70 MPH THE INDICATOR LIGHT INDICATED THAT THE TRANSMISSION WAS IN PARK WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE LOST POWER AND SHUT OFF. THE DEALER DIAGNOSED THAT THE PROBLEM WAS CAUSED BY A DEFECTIVE PURGE VALVE. THE CONTACT WAS ABLE TO PULL OVER AND USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO RESTART AND THE CONTACT DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE D & D MOTORS, INC. (13655 E WADE HAMPTON BLVD, GREER, SC 29651) AND THEY PERFORMED A DIAGNOSTIC TEST. THEY ADVISED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER CONFIRMED NO RECALLS AND NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.

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MY FORD FUSION HAS HAD A CONSISTENT ELECTRICAL PROBLEM THAT AFFECTS MANY ASPECTS OF THE VEHICLE. TO START, I WILL RECEIVE A MESSAGE ON THE DASHBOARD THAT READS 'TEMPORARILY LOST CONNECTION WITH THE CLIMATE CONTROL'. THIS LEADS ME TO NOT HAVING ANY CONTROL OF TEMPERATURE, SEAT WARMERS, AC, ETC. I HAVE ALSO LOST THE CONTROL OF OPENING OR CLOSING THE BOTH WINDOWS ON THE PASSENGER SIDE. THIS HAS FORCED ME TO KEEP THE WINDOW OPEN OVERNIGHT. I AM WORRIED ABOUT ANYONE GETTING INTO MY VEHICLE OR POTENTIALLY STEALING IT. I'M TIRED OF THIS POSSIBLE SHORTAGE THAT IS HAPPENING AND I HAVE READ MANY OTHER'S COMPLAINTS ABOUT THE SAME ISSUES.

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AFTER MY COOLING SYSTEM RECALL WAS REPAIRED, I KEPT HAVING TO ADD COOLANT TO THE SYSTEM. I REPORTED THIS TO FORD AND WENT BACK FOR THEM TO CHECK IT. I WAS TOLD IT WASN'T ANY LEAKS. SO A YEAR LATER I AM STILL ADDING COOLANT WHEN IT GETS LOW. I FILLED UP THE COOLANT ON A WEDNESDAY. ON SATURDAY AT ABOUT 2 AM I CAME OUT AND SAW SOMETHING HAD LEAKED ON THE GROUND, I THOUGH IT WAS WATER BECAUSE I HAD THE AIR ON. I STARTED DRIVING HOME ON A CITY STREET AND MY CAR SUDDENLY SPIKES TO OVERHEATS AND STALLS OUT. I PULLED OVER AND WAITED AND THEN ADDED SOME COOLANT. WHEN I POURED IT IN THE RESERVOIR IT LEAKED OUT RIGHT ON THE GROUND LIKE THE RESERVOIR HAD A CRACK IN IT. I HAD THE CAR TOWED TO MY HOME AND HAD A MECHANIC COME AND LOOK AT IT. HE TOOK THE RESERVOIR OUT AND FILLED IT WITH WATER. IT DIDN'T HAVE A CRACK. HE THEN DID MORE INVESTIGATING AND FOUND THAT THE WATER PUMP WENT BAD NEEDED TO BE REPLACED. I HAD THE CAR TOWED TO THE FORD DEALER, THINKING MY EXTENDED WARRANTY WAS STILL IN PLACE. ONCE TOWED THE FORD DEALER SAID THAT I WAS 836 MILES OVER THE EXTENDED WARRANTY AND WOULD HAVE TO PAY $1460.00 FOR THE REPAIR. NEEDLESS TO SAY I DIDN'T HAVE THE REPAIR DONE. I ASKED THE DEALER IF THE COOLANT RECALL WOULD HAVE ANYTHING TO DO WITH THE WATER PUMP GOING BAD. THEY SAID IT WAS ALL CONNECTED BUT NOT PART OF THE RECALL. I ASKED EVEN THOUGH I WAS HAVING AN ISSUE WITH THE COOLANT SINCE THE RECALL WAS DONE. AND THEY SAID YES, FORD DID NOT HAVE THE WATER PUMP AS PART OF ANY RECALL.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THE HILL ASSIST, ABS, TRACTION CONTROL AND TRACTION OFF WARNING LIGHTS WERE ILLUMINATED. KENNY ROSS FORD SOUTH (3200 LIBRARY RD, CASTLE SHANNON, PA 15234), WAS CONTACTED AND INFORMED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 84,000.

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RECALL 15S16 WAS PERFORMED ON APRIL 24, 2018 TO FIX A DOOR LATCH WHICH HAD NOT MALFUNCTIONED YET. LAST WEEK IT ACTUALLY HAPPENED IN A GROCERY STORE PARKING LOT AS I WAS DRIVING. PASSENGER DOOR OPENED WHILE IN MOTION AND WOULD NOT LATCH. HAD TO TIE IT SHUT WITH A ROPE. TOOK IT FOR REPAIR YESTERDAY AND WAS INFORMED IT WAS MORE THAN A YEAR SO THE LATCH PART WAS NO LONGER UNDER WARRANTY AND I WAS CHARGED $448 TO FIX THE ISSUE. I FEEL FORD SHOULD HAVE FIXED THIS FOR FREE SINCE IT WAS OBVIOUSLY FIXED WITH A FAULTY PART 2 YEARS AGO OR IT WOULDNT HAVE HAPPENED. I HAVE CONTACTED THEM BUT HAVE NOT RECEIVED ANY HELP IN BEING REIMBURSED. I SEE ANOTHER RECALL HAPPENED THIS YEAR FOR THIS SAME THING BUT ONLY GOES BACK TO 2014 AND I HAVE A 2013.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT SHIFTED THE VEHICLE INTO REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND THE VEHICLE STARTED TO REVERSE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO STAMFORD LINCOLN (212 MAGEE AVE, STAMFORD, CT 06902), HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO RYE FORD (1151 BOSTON POST RD, RYE, NY 10580), WHERE THE MECHANIC WAS ALSO UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO STAMFORD LINCOLN AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE VEHICLE WAS TOWED TO BE REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE PLANETARY GEAR NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

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THE BATTERY DIES AFTER THE CAR IS OFF AND PARKED FOR 1-2 DAYS. I HAVE REPLACED THE BATTERY TWICE IN 2 YEARS AND HAVE THE SAME PROBLEM. IT IS A DEFECT WITH SYNC WITH MY FORD MODULE. ONCE DUE TO THIS THE CAR DIED WHILE DRIVING AND I AM AFRAID IT COULD HAPPEN AGAIN. MANY OTHER OWNERS HAVE THE VERY SAME PROBLEM AND FORD AND THE FORD DEALERSHIP PRETENDS THEY DO NOT KNOW WHAT I'M TALKING ABOUT AND ACT AS IF IT IS NOT A SAFETY ISSUE. THIS SHOULD BE A RECALL. I AM STILL MAKING PAYMENTS FOR THIS CAR AND I HAVE TO GET IT CHARGED EVERY DAY AND DUE TO THE PANDEMIC THIS HAS CAUSED EXTREME HARDSHIP, WHEN IT IS MORE IMPORTANT TO HAVE A RELIABLE CAR. I HAVE CHARGED THE BATTERY OVER 30 TIMES. THE CAR GOES DARK AND UNABLE TO OPEN THE CAR WITH THE REMOTE AND HAVE TO USE THE KEY UNDER THE DOOR HANDLE. PLEASE HELP, I DO NOT HAVE THE MONEY TO PAY FORD FOR A DEFECT THAT THEY CAUSED IN THE MODULE THAT DRAINS THE BATTERY. *JS

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