What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

COOLANT HOSE LEAKING CAUSE ENGINE TO OVERHEAT QUICKER , ALSO AT SOME POINT BEGAN TO SMOKE , I HAD TO REPEATEDLY PUT WATER AND COOLANT THAT THIS IS ALSO AN AC ISSUE WHICH FORD HAS HAD A RECALL PROBLEM ON BEFORE AND ANOTHER ISSUE WAS THE FLUID (COOLANT) LEAKING NEAR THE ENGINE , I WASN'T ABLE TO AND WAS AFRAID TO USE MY AC DUE TO THE FEAR OF IT OVERHEATING QUICKER , WAS A COMPLETE MESS AND FORD REFUSED TO HELP ME WITH IT BECAUSE THE SAME MODE OF MY CAR HAD GOTTEN THE RECALL, BUT NOT MY CAR VIN, ABSOLUTELY INSANE AND INFURIATING TO ME.

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5 OUT OF 10 TIMES WHEN CAR IS PUT INTO GEAR THE TRANSMISSION BUCKS HARD. 3 OUT OF 10 TIMES TRANSMISSION SHIFTS EXCEEDINGLY HARD TO THE POINT IT SHUTTERS THE CAR. THIS HAS BEEN LOOKED AT BY 2 DEALERSHIPS AND WAS TOLD "IT'S NORMAL" I HAVE OWNED CAR SINCE 33K, CAR NOW HAS 160K, STILL BUCKS AT LEAST ONCE WEEK AND SHIFTS HARD AT LEAST ONCE A WEEK.

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SHIFTED GEAR TO PARK, ON THE DASHBOARD IT WAS STUCK IN NEUTRAL YET THE GEAR WAS IN PARK. COULD NOT MOVE THE SHIFT HANDLE, IT WAS LOCKED IN PLACE. TOWED CAR TO DEALERSHIP. THEY REPORTED THE BRUSHINGS NEEDED TO BE REPLACED. THIS ISSUE IS SIMILAR TO A RECALL PLACED ON OTHER FORD FUSIONS WITH THE SAME YEAR AND MODEL. THE RECALL # IS 19S16. FORD CORPORATION SAID THE RECALL DID NOT APPLY TO MY VEHICLE EVEN THOUGH IT IS THE EXACT SAME ISSUE THEY INITIATED A RECALL FOR THE OTHER FORD FUSIONS FROM TWO SPECIFIC PLANTS.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE SERVICE POWER STEERING SOON WARNING LIGHT WAS ILLUMINATED. THE CONTACT PARKED AND RESTARTED THE VEHICLE WITH THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT CALLED LOCAL EDDIE GILSTRAP MOTORS INC LOCATED AT 207 S MAIN ST, SALEM, IN 47167, (812) 883-3481, AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 108,200.

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A FEW YEARS AGO THERE WAS A RECALL OF FORD 2013 FUSION DUE TO DOOR LATCHES FAILING. MY LOCAL DEALER TOLD ME THAT THEY PERFORMED THE WARRANTY REPAIRS. A FEW MONTHS AGO THE RIGHT REAR DOOR ON MY CAR WOULD NOT STAY CLOSED. I CONTACTED THE DEALER AND THEY SAID THAT SINCE THE REPAIR HAD BEEN MADE THERE WAS NO WARRANTY COVERAGE. I DISSEMBLED THE DOOR MYSELF AND LOCATED THE DEFECTIVE PART. WHILE RESEARCHING THE PART I DISCOVERED NHTSA RECALL 20V-177. THE YEAR OF MY CAR WAS NOT LISTED IN THE RECALL BUT THE PART NUMBER OF THE DEFECTIVE PART WAS. I HAVE ATTACHED THE RECALL INFORMATION AS WELL AS A PHOTO OF THE DEFECTIVE PART FROM MY VEHICLE. THERE ARE TWO POSSIBLE SCENARIOS. THE DEFECTIVE PART WAS ACTUALLY NEVER REPLACE BY THE DEALER, OR, THE PART USED TO REPLACE THE ORIGINAL DEFECTIVE PART IS DEFECTIVE AS WELL. PLEASE LET ME KNOW IF YOU NEED ADDITIONAL INFORMATION.

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APRIL 2019 WHILE TRAVELING ON THE HIGHWAY CHECK ENGINE AND DASH LIGHTS FLASHED ALONG WITH VEHICLE OVERHEATING MESSAGE. HAD TO PULL OVER ON THE SHOULDER AND CALL FOR A TOW TO THE PURCHASING DEALERSHIP. WATER PUMP WAS REPLACED AND COOLING SYSTEM CHECKED. AUGUST 2019 WHILE TRAVELING ON A CITY STREET CHECK ENGINE AND LOW COOLANT LIGHT MESSAGE APPEARED. TOOK VEHICLE TO PURCHASING DEALERSHIP WHERE THEY PREFORMED AN OIL CHANGE AND PULLED CODES P0303 AND MADE AN APPOINTMENT FOR REPAIR. REPAIR WAS NEVER DONE DUE TO NO CODES AT TIME OF APPOINTMENT. FEBRUARY 2020 WHILE TRAVELING ON A CITY STREET VEHICLE STARTS TO SHAKE AND CHECK ENGINE LIGHT FLASHES. DROVE VEHICLE TO PURCHASING DEALERSHIP AND DIAGNOSED WITH A CRACKED ENGINE BLOCK AND MUST REPLACE ENGINE AT A COST OF $6600.00 + TAX. EXTENDED WARRANTY COMPANY DECLINED COVERAGE AND PURCHASING DEALERSHIP IGNORE REQUEST FOR RESOLUTION.

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WHILE DRIVING ALL ELECTRICAL COMPONENTS WILL GO ON AND OFF, INCLUDING PUT NOT LIMITED TO WINDOWS, LOCKS, RADIO, HEATING/AC, AND DASH GAUGES. THE MECHANIC HAD THE VEHICLE FOR APPROX 2 MONTHS AND COULD NOT SOLVE THE ISSUE. A FORD TECH EVEN LOOKED AT THE CAR AND COULD NOT FIGURE OUT THE ISSUE EITHER. SEVERAL OF THE CONTROL MODULES WERE REPLACED, ALTERNATOR AND BATTERY WITH NO IMPACT ON PROBLEM. THIS IS A DAILY OCCURRENCE.

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WHILE DRIVING THE POWER STEERING WENT OUT ON THE VEHICLE. IT IS BELIEVED TO BE RELATED TO AN ELECTRICAL ISSUE THAT SHUTS DOWN ALL WINDOWS, AC/HEAT, BLINKERS, GAUGES AND RADIO. SEVERAL MODULES, INCLUDING THE POWER STEERING MODULE WERE REPLACED BY OUR MECHANIC AND IT DID NOT SOLVE THE ISSUE. A FORD TECH LOOKED AT THE VEHICLE AND COULD NOT FIND THE ISSUE EITHER. WE HAVE NOT HAD POWER STEERING FOR APPROX 2 MONTHS. THE OTHER ELECTRICAL ISSUES OCCUR DAILY.

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WE HAVE HAD SEVERAL ELECTRICAL ISSUES THAT OCCUR DAILY WITH THE VEHICLE. THESE ISSUES INCLUDE ALL WINDOWS, AC/HEAT, GAUGES, BLINKERS AND LOCKS CONTINUOUSLY TURNING ON AND OFF WHILE DRIVING. WHEN THIS OCCURS IT ALSO STOPS OUR ABILITY TO SHIFT THE VEHICLE INTO OR OUT OF PARK. OUR MECHANIC HAD THE VEHICLE FOR APPROX TWO MONTHS REPLACING SEVERAL MODULES, ALTERNATOR AND BATTERY WITH NO IMPACT ON THE ISSUES. A FORD TECH LOOKED AT THE VEHICLE AND ALSO COULD NOT FIND THE PROBLEM. THIS IS A DAILY OCCURRENCE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT WAS INOPERABLE. WHILE ATTEMPTING TO ROLL THE WINDOWS DOWN, THE WINDOW FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO BARKHOUSER MOTORS INC (3604 RIVERSIDE DR, DANVILLE, VA 24541) AND THE CONTACT WAS INFORMED THERE WAS NO COMMUNICATION BETWEEN THE CONTROL MODULES. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000. *LN*JB

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE STOPPED, THE CONTACT ATTEMPTED TO SHIFT THE GEAR SHIFTER HOWEVER, THE GEAR SHIFTER CEASED. THE CONTACT STATED THAT THE VEHICLE WAS STILL ABLE TO ROLL BACKWARDS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. AFTER WAITING FOR 45 MINUTES, AN INDEPENDENT MECHANIC WAS CONTACTED AND THE INDEPENDENT MECHANIC TURNED THE VEHICLE OFF. CLINTON FAMILY FORD OF ROCK HILL, INC LOCATED AT 1884 CANTERBURY GLEN LN, ROCK HILL, SC 29730, (803) 366-3181, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

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THE DOOR IS NOT LATCHING SHUT IT POPS OPEN WHEN IT FEELS LIKE IT . DRIVING DOWN THE STREET IN THE DOOR POPPED OPEN AND IT WOULDN'T SHUT ALSO SEEMS LIKE THE TRANSMISSION WON'T STAY IN PARK AT TIMES IT JUMPS WHEN I'M DRIVING IT TAKES A WHILE FOR IT TO GO INTO GEAR I HAD IT IN PARK ONE DAY AND THE CAR WAS STILL MOVING

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HER DAUGHTER DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AL PACKER FORD WEST PALM BEACH (1530 N. MILITARY TRAIL, WEST PALM BEACH, FL 33409) TO RECEIVE THE FREE REPAIR. SEVERAL DAYS AFTER THE VEHICLE WAS REPAIRED, THE CHECK ENGINE WARNING LIGHT BEGAN TO FLASH INTERMITTENTLY ON THE INSTRUMENT PANEL. ADDITIONALLY, THE EVAP AND STABILITY CONTROL WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT STATED THAT HER SON HAD INSPECTED THE VEHICLE AND DISCOVERED THAT THE COOLANT LEVEL WAS BELOW THE MINIMUM MARK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A TRAFFIC LIGHT, WHEN DEPRESSING THE ACCELERATOR PEDAL AND SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE PARKED AT A NEARBY PARKING LOT, THEN DEPRESS BUTTON TO OPEN THE HOOD AND SAW FIRE EXITING THE HOOD. THE CONTACT CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. THE POLICE WAS CONTACTED BUT NOT REPORTS WERE FILED. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

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THE FRONT PASSENGER DOOR LATCH BROKE DOOR WON'T CLOSE COUNTY ROAD WHEN IT HAPPENED

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I FAILED TO CONTROL MY CAR AND NO BODY CAN FIX IT. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE PASSENGER'S SIDE FRONT AND REAR DOOR FAILED TO REMAIN SECURELY CLOSED. THE DOORS WERE SECURED USING STRAPS. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V210000 (STRUCTURE) HOWEVER, THE FAILURE RECURRED. SCHULTS FORD OF HARMARVILLE LOCATED AT 1300 GULF LAB ROAD, PITTSBURGH, PA 15238, (412)828-2300 AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

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I HAD MY VEHICLE FOR 6 MONTHS WITHIN THE 6 MONTHS I HAD THE ALTERNATOR, WATER PUMP, 2 COOLANT LEAKS FIXED, SPARK PLUGS, DRIVER SEAT, BATTERY, TIMING BELT, AND NOW A UNDIAGNOSED PROBLEM THAT IS TAKING 2 WEEKS AND IT IS CURRENTLY IN THE SHOP. THESE ALL HAPPENED WHEN IN MOTION. *TR

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ONE OF MY DOORS WOULDN'T SHUT. THE DOOR LATCH WAS STUCK. TOOK TO GARAGE AND THEY FIXED BY PULLING HANDLE AND GETTING MECHANIC TO GO BACK IN. I HEARD THERE MAY BE A RECALL ON THESE LATCHES. THE CAR WAS STATIONARY. *TR

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POWER STEERING ASSIST FAILED WHILE DRIVING ON FREEWAY AT 70 MPH. *TR

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MAKING A RIGHT TURN INTO MY DRIVEWAY AND THE DRIVER SIDE DOOR FLEW OPEN STRIKING A FENCE. NOW IT WILL NOT SHUT AT ALL.? *TR

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I PURCHASED MY VEHICLE IN DECEMBER 2018. FORD COMPLETED THE 17S09 RECALL IN AUGUST 2018, WHICH WAS RELATED TO COOLANT SYSTEM ISSUE CAUSING THE ENGINE TO OVERHEAT. THE DAY AFTER I PURCHASED MY CAR IN DECEMBER 2018, THE CAR OVERHEATED AND BROKE DOWN. THE FORD DEALERSHIP WHERE I PURCHASED (HENNESSY FORD IN ATLANTA, GA) TOWED IT BACK AND "REPAIRED" THE ISSUE AGAIN. I'VE CONTINUED TO RECEIVE ERROR MESSAGES ABOUT THE ENGINE COOLANT FOR THE DURATION OF MY TIME IN THE VEHICLE. LAST WEEK ON 6/12/20 I DROVE MY CAR HALF A MILE AND IT BROKE DOWN AGAIN BECAUSE THE ENGINE OVERHEATED. I HAD IT TOWED TO A MECHANIC WHO CONFIRMED THAT IT WAS BECAUSE OF THE COOLANT SYSTEM ISSUE UNDER THE FORD 17S09 RECALL. BECAUSE IT'S BEEN 12 MONTHS SINCE THE REPAIR, FORD IS REFUSING TO FIX THE CAR UNDER THE WARRANTY OF THE RECALL REPAIR PERFORMED IN 2018. AND NOW I AM BEING TOLD THAT IT NEEDS A COMPLETELY NEW ENGINE AT THE TUNE OF $7,000. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER'S DOOR FAILED TO LATCH SECURELY. BOLIVAR FORD (10140 US-64, BOLIVAR, TN 38008), WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

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2013 FORD FUSION, PULLED IN MY DRIVEWAY AND WHEN I WENT BACK TO MY CAR I HAD NO POWER STEERING. I HAD IT CHECKED BY FLOOD FORD OF NARRAGANSETT AND THEY SAID THE STEERING GEAR NEEDS TO BE REPLACED 2132.00 AND I FIXED IT. THE DEALERSHIP SAID THIS WAS THE SAME EXACT THING AS WHAT'S BEING RECALLED. THIS PROBLEM IS EXACTLY WHAT THE CURRENT RECALL IS FOR BUT THEY SAID MY VIN # HAS NOT BEEN RECALLED. WHEN ARE THEY GOING TO INCLUDE THE VIN#'S THAT ARE ACTUALLY AFFECTED BY THIS PROBLEM THEY ARE RECALLING. MY CAR MATCHES THE EXACT INFORMATION OF THE VEHICLES THEY ARE RECALLING.THIS IS EXTREMELY FRUSTRATING BUT NOTHING IS BEING DONE AND I SEE A LOT OF PEOPLE WITH THE SAME PROBLEMS. *TR

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I WAS MOVING MY CAR INTO PARK AS I WAS PULLING INTO MY PARKING SPOT AND THE CAR WENT INTO PARK WITH THE FLOOR SHIFT AND ON THE DASHBOARD BUT THE CAR WAS STILL IN REVERSE. THE FLOOR SHIRT WAS STUCK AND THE CAR WAS ROLLING BACKWARDS SO I PUT THE PARKING BREAK ON. WHEN LOOKING UNDER THE HOOD I NOTICED THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION WAS DETACHED FROM THE TRANSMISSION. THE BUSHING APPEARS TO HAVE BEEN DEGRADED TO THE POINT WHERE IT COULD NOT REATTACH SO I LEFT THE PARKING BREAK ON AND WILL NEED TO TOW THE CAR. I LOOKED IT UP AND BASED ON MY CAR'S MANUFACTURED PLANT, TIMING, AND MODEL THERE WAS A RECALL FOR THIS BUT WHEN I SEARCH MY VIN IT IS NOT COMING UP SO I AM WONDERING IF THIS WAS MISSED. *TR

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