What 116 owners told NHTSA about the 2013 Ford F-250 Super Crew

2013 FORD F-250 SUPER DUTY. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL SYSTEM ISSUES. *SMD THE CONSUMER STATED THE RADIO WOULD SOMETIMES COME ON WITH THE KEY AND WOULD ONLY WORK ON ONE AM CHANNEL AND ON FM CHANNEL AND IT WOULD NOT TURN OFF. THE ONLY WAY TO TURN OFF THE RADIO, WAS TO TURN THE ENGINE OFF AND RE-START IT. THE STEREO SYSTEM HAD A BAD RECEPTION. THE FUEL GAUGE WAS STUCK ON 1/4 TANK AND HE TOOK SEVERAL TRIES SHUTTING THE VEHICLE ON AND OFF TO GET IT TO WORK THE DOOR ALARM WORKED INTERMITTENTLY. THE DASH LIGHTS COME ON AND GO OFF INTERMITTENTLY AT NIGHT, THE CRUISE CONTROL LIGHTS ILLUMINATED, THE DEF NOTICE DASH DISPLAY CAME ON LAST WEEK AND ALERTED THE CONSUMER HE HAD 500 MILES LEFT UNTIL HE NEEDED TO FILL UP AGAIN.*JB

NHTSA ODI 10712776

I WAS DRIVING DOWN HIGHWAY AT 65 MPH AND HIT BUMP IN ROAD. THE TRUCK WENT INTO A MASSIVE VIBRATION ALMOST LOST CONTROL OF VEHICLE HAD TO SLOW DOWN TO ALMOST 35 MPH VIBRATION STOPPED AND CONTINUED ON DOWN HIGHWAY! TOOK INTO FORD DEALERSHIP AND THEY SAID THAT THE TRACK BAR HAD LOOSE BUSHINGS!! THEY WANTED 1200 TO FIX SAID THAT MY WARRANTY WAS OUT ON THAT PART AT 35,000 MILES TRUCK ONLY HAS 40,000 ON IT I THINK THE VIBRATION ALSO CAUSED LEAK IN RADIATOR AND OF COURSE NO HELP FROM FORD!!!!!

NHTSA ODI 10693753

RADIATOR FAILURE, HIGH PRESSURE COOLANT LEAK WHICH IS NOT DISCERNIBLE BY COMMON INDICATORS. RADIATOR CRACKED AND ALL COOLANT WAS LOST WHILE VEHICLE WAS BEING OPERATED, WHEN COOLING SYSTEM NOT UNDER LOAD THERE WAS NO SIGNIFICANT VISIBLE LEAK. THIS POSES A RISK OF CATASTROPHIC ENGINE FAILURE, POSING A SIGNIFICANT DANGER TO THE PUBLIC IN THAT SAID VEHICLE COULD LOOSE POWER WHILE BEING OPERATED UNDER SEVERE CONDITIONS. THIS MAKE AND MODEL OF VEHICLE IS COMMONLY USED FOR COMMERCE AND PUBLIC SAFETY. DESIGN OF RADIATOR IS DEFECTIVE AND PRONE TO FAILURE. *TR

NHTSA ODI 10689501

THIS IS THE SECOND TIME THAT THIS ISSUE HAS HAPPENED. THE FIRST OCCASION WAS ON 1-22-15 WHILE DRIVING 40 MPH, MESSAGE CENTER ALERT NOTIFIED THAT A EMISSIONS FAULT HAD OCCURRED AND VEHICLE WILL BE PUT INTO EMERGENCY MODE AND SPEED WILL BE LIMITED TO 50 MPH WITHIN 50 MILES. I IMMEDIATELY TOOK THE TRUCK TO THE DEALER AND WAS NOTIFIED THAT THERE WAS A PROBLEM WITH THE DEF SYSTEM. AT THE SAME TIME, I WAS INFORMED THAT AN UPDATE WAS NEEDED (14E03 PROGRAM UPDATE). THIS WAS A FUEL SYSTEM CALIBRATION. ALL WORK WAS COMPLETED WITH NO EXPLANATION. I LEFT AND THE TRUCK SEEMED FINE WITH NO MESSAGES. THE SECOND ISSUE HAPPENED ON 2-3-15 O.D. READING 57393. I WAS DRIVING 75 MPH ON IH10 WHEN THE MESSAGE CENTER NOTIFIED ME THAT A EMISSIONS SYSTEM ERROR HAD OCCURRED AND THE VEHICLE SPEED IS NOW LIMITED TO 50 MPH. AS A RESULT, THE TRUCK BEGAN TO IMMEDIATELY SLOW TO 50 MPH. I LOOKED IN MY REARVIEW MIRROR AND NOTICE A SEMI-TRUCK CLOSING FROM BEHIND AT 70-75 MPH. WE WERE BOTH IN THE RIGHT HAND LANE AND ANOTHER CAR WAS NEXT TO THE TRUCK IN THE PASSING LANE. THE TRUCK HAD NO WAY TO MOVE OVER AND AVOID ME. AS THEY APPROACHED ME, I HAD TO MOVE RIGHT TO THE SHOULDER TO TRY TO GET OUT OF THE WAY OF THE PENDING DISASTER. THE SEMI-TRUCK STARTED TO JACKKNIFE AND BARELY MISSED ME. THE OTHER CAR HAD TO MOVE OVER INTO THE MEDIAN. THIS WAS HORRIBLE AND POTENTIALLY DEADLY. I TOOK THE TRUCK TO THE DEALER AND THEIR REPORT STATES THAT A NOX MODULE FAILED AND HAD TO BE REPLACED. THIS IS A SAFETY ISSUE... NOT AN EMISSIONS ISSUE. HOW STUPID CAN YOU POSSIBLY BE TO PUT A POSSIBLE EMISSIONS PROBLEM IN FRONT OF ALL OF THE HUMAN LIVES AT STAKE. IN ADDITION, THERE SEEMS TO BE SEVERAL EMISSIONS SENSORS THAT CAN FAIL THAT WILL SHUT THE TRUCK DOWN IMMEDIATELY. THIS IS TOTALLY UNACCEPTABLE AND SHOULD BE CORRECTED. FORD ADMITTED THAT THEY OVERRIDE THIS LIMITATION FOR AMBULANCES. EITHER THE TRUCK IS SAFE OR IT'S NOT. *TR

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THE INNER CORE OF THE IGNITION SWITCH IS BAD WHICH WHEN MOVED UP OR DOWN BY MOVEMENT OF THE TRUCK GOING DOWN THE ROAD CAUSES THE DASH LIGHTS ,GPS, RADIO AND ANY OTHER ELECTRICAL PART TO STOP WORKING , ALSO IF YOU HAVE A MEMORY ADJUST SEAT IT WILL START GOING FORWARD AND BACK SPORADICALLY WHICH IN TURN TIGHTENS UP THE SEAT BELT TO EXTREME PRESSURE , WHICH IS VERY DISTRACTING TO THE DRIVER , WHICH IN TURN COULD CAUSE AN ACCIDENT . DISCUSSED THIS WITH FORD AND THE RESPONSE WAS IT WAS NOT BROKEN SO THEY WERE NOT GOING TO FIX IT. SOMEONE HAS TO BE KILLED BEFORE THEY DO ANYTHING FOR A $2.00 ITEM OR THE ELECTRICAL SYSTEM HAS TO CATCH ON FIRE BEFORE THEY WILL DO ANYTHING . SOME ONE NEEDS TO FORCE THEM INTO FIXING THERE PRODUCTS *TR

NHTSA ODI 10668118

RADIATOR FAILURE DUE TO POOR DESIGN. LEAKING AT THE PLASTIC SEAMS UNDER DRAIN PETCOCK. THOUSANDS IF NOT HUNDREDS OF THOUSANDS OF THESE UNITS ARE FAILING YEARS BEFORE THEY SHOULD. SOME CONSUMERS SPEND 50K+ ON THESE TRUCKS AND YET ARE FORCED TO REPAIR THE LEAKING RADIATOR AT A SUBSTANTIAL COST OUT OF POCKET AFTER THE WARRANTY EXPIRES. *TR

NHTSA ODI 10655117

I WAS DRIVING DOWN FM 624 WHEN I CAME UP TO AN 18 WHEELER THAT WAS COMING TO A STOP. I STEPPED ON THE BRAKE PEDAL AND NOTHING HAPPENED, THE PEDAL WAS SOLID LIKE I HAD BRAKES BUT THE TRUCK DIDN'T RESPOND. I HIT THE BACK OF THE SEMI AT ABOUT 40MPH AND TORE THE FRONT END OFF MY TRUCK AND THE AIRBAGS DIDN'T GO OFF. FORD SAID THAT THERE WAS A TRACTION CONTROL CODE AT THE TIME OF THE ACCIDENT BUT THAT DID NOT AFFECT THE STOPPING AND EVEN THOU THE FRONT BUMPER MOVED DURING THE IMPACT IT DIDN'T TAKE A DIRECT HIT SO THAT'S WHY THE AIRBAG DIDN'T GO OFF. THERE IS ENOUGH DAMAGE TO MY TRUCK THAT EVERYTHING FROM THE WINDSHIELD FORWARD NEEDS TO BE REPLACED INCLUDING THE FRONT BUMPER. THE STATE TROOPER WHO WORKED THE ACCIDENT GOT IN MY TRUCK AND STEPPED ON THE BRAKES (WITH THE TRUCK OFF) AND SAID THERE IS NOTHING WRONG WITH MY TRUCK, BUT ALSO HE COULD NOT TELL ME THE DIFFERENCE BETWEEN POWER BRAKES AND A HYDRO-BOOST BRAKE SYSTEM. INFORMED HIM THAT HE NEEDS TO GET SOME SCHOOLING BEFORE HE CAN TELL IF THE HYDRO-BOOST SYSTEM ON MY TRUCK IS GOOD OR NOT.... *TR

NHTSA ODI 10639476

I WAS DRIVING ON A LOCAL INTERSTATE WHEN MY 2013 FORD F-250 6.7 DIESEL SHUT OFF. I WAS IN THE FAST LANE, THE TRUCK LOST ALL POWER AND RAPIDLY SLOWED DOWN. LUCKILY I WAS ABLE TO GET THE TRUCK OVER TO THE SHOULDER USING STROBE LIGHTS AND HAZARD LIGHTS TO WARN OTHER VEHICLES THAT I HAD A SERIOUS PROBLEM. THE INTERIOR OF THE TRUCK BEGAN TO SMELL OF DIESEL FUEL AND IT BECAME DIFFICULT TO BREATHE. I CALLED MY DEALER, AND THE LOCAL TOWING COMPANY CAME TO GET IT. AFTER APPROX. 1 WEEK AT THE DEALER AND EXPECTING THIS TO BE AN INSTANT WARRANTY REPAIR, FORD MOTOR CO. HAS DENIED ANY WARRANTY COVERAGE CLAIMING "FUEL CONTAMINATION." THE ESTIMATED REPAIR IS $11,500 AND THE TRUCK THAT I PURCHASED ON AUGUST 3, 2013 FOR $50K+ IS NOW ESTIMATED TO BE WORTH $12,000 UNLESS REPAIRED. I AM NOT COMFORTABLE IN THE TRUCK ANYMORE AND I READ ALL OVER THE INTERNET ABOUT THIS PROBLEM AND HOW FORD IS NOT TAKING RESPONSIBILITY FOR A FLAW ON THEIR END. THERE ARE PEOPLE ALL OVER THE COUNTRY WITH THE SAME ISSUE AND EVEN STILL FORD WILL NOT OWN UP TO IT AND REPAIR THEM UNDER WARRANTY. THE NEW 2015 TRUCK HAS A COMPLETELY REDESIGNED FUEL SYSTEM WHICH IS A CLEAR INDICATION THAT THEY KNEW IT WAS A PROBLEM WITH THEIR OIL/WATER SEPARATORS AND THEIR FUEL SYSTEM. AS OF NOW, I LOST $40,000 IN 1 YEAR (OWNED TRUCK FOR 13 MONTHS PRIOR TO CATASTROPHIC FAILURE) AND COULD HAVE BEEN SERIOUSLY INJURED HAD I NOT BEEN ABLE TO GET OFF THE ROAD. *TR

NHTSA ODI 10629574

COMING BACK FROM A TRIP ON I-10 DRIVING HIGHWAY SPEED I HIT A SMALL POT HOLE. THE TRUCK JUMP TO THE RIGHT, ALMOST LOST IT. THIS HAS HAPPENED A NUMBER OF TIMES. SPOKE WITH DEALER, THEY STATED TO LET SOME AIR OUT OF THE TIRES. AT THIS POINT AND TIME I HAVE NOT LET ANY AIR OUT. I FEEL IT HAS SOMETHING TO DO WITH THE SUSPENSION. *TR

NHTSA ODI 10627327

HAD CHECK ENGINE LIGHT COME ON. BROUGHT TO FORD SERVICE 3 TIMES. THE LAST TIME THEY QUOTED ME 11,145 TO FIX SAYING WATER WAS IN FUEL. I THOUGHT IT WAS UNDER WARRANTY, WHICH THEY CLAIM IT IS NOT. MY INSURANCE COMPANY SENT BY AN ENGINEER, WHICH HE SENT FUEL TO INDEPENDENT LAB. FUEL RESULTS CAME BACK NEGATIVE FOR EXCESSIVE FUEL. TRUCK HAS BEEN AT SERVICE CENTER FOR 1 MONTH,WITH NO RESULTS. *TR

NHTSA ODI 10576017

THE FORD F250 HAS NO PROVISION FOR ILLUMINATING THE DASHBOARD INSTRUMENTS IN DAYLIGHT. ALL OF THE CONTROLS FOR HEADLIGHT, PARKING LIGHT, ETC. REQUIRE THE SENSOR ON THE DASHBOARD TO BE REPORTING DARK CONDITIONS SIMILAR TO NIGHT TIME. THIS OBSERVATION WAS CONFIRMED BY FORD SERVICE PERSONNEL WHO ADDED THAT THEY HAVE HAD MANY COMPLAINTS ABOUT THIS CONDITION. EVEN ON BRIGHT DAYS, THE SHADOWS ON THE INSTRUMENT PANEL CAN BE DEEP ENOUGH TO PREVENT THEIR BEING READ. THESE INSTRUMENTS INCLUDE THE SPEEDOMETER, TEMPERATURE AND FUEL GAGES, AND ON-BOARD WARNING/DISPLAY. THIS IS A DELIBERATE DESIGN CHANGE FROM EARLIER MODELS. FORD SERVICE PERSONNEL SAID, " I CAN'T IMAGINE WHY THEY WOULD DO THIS". THE INSTRUMENT LIGHTS CAN BE MADE TO LIGHT DURING DAYLIGHT ONLY BY BLOCKING THE DASHBOARD LIGHT SENSOR. A CRUMPLED BLACK PLASTIC BAG IS EFFECTIVE. THERE DOES NOT SEEM TO BE A VALID REASON FOR KEEPING THE INSTRUMENT LIGHTS OFF WHENEVER ANY OF THE HEADLAMPS ARE ON. THE INABILITY TO READ THE INSTRUMENTS IS A CONSTANT DISTRACTION AND REDUCES THE DRIVER'S EFFECTIVE VIEW OF THE ROAD.

NHTSA ODI 10568472

CONTINUAL VIBRATION AT HIGHWAY SPEEDS IN VARIOUS LANES. DEALER HAS TRIED TWICE TO BALANCE TIRES. PROBLEM PERSISTS. CONTINUAL HIGH FREQUENCY HARMONIC. *TR

NHTSA ODI 10563330

TL* THE CONTACT OWNS A 2013 FORD F-250. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE EXPERIENCED SEVERE VIBRATION IN THE FRONT END OF THE VEHICLE MAKING IT DIFFICULT TO CONTROL. THE CONTACT ALSO STATED THAT WHILE APPLYING THE BRAKES TO STOP THE VEHICLE IT WOULD DRIFT TO THE RIGHT OR LEFT MAKING IT DIFFICULT TO KEEP THE VEHICLE IN THE LANE. THE FAILURE WAS DIAGNOSED BY THE DEALER AND THE CONTACT WAS INFORMED THAT THE FRONT WHEEL BEARINGS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 1000. UPDATED 04/17/14*LJ

NHTSA ODI 10563279

TL* THE CONTACT OWNS A 2013 FORD F-250. THE CONTACT WAS DRIVING APPROXIMATELY 73 MPH OVER AN UNEVEN ROAD SURFACE WHEN THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE CONTACT INDICATED THAT NO DAMAGE WAS DONE TO THE VEHICLE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,750. UPDATED 1/7/14*CN

NHTSA ODI 10557891

TL* THE CONTACT OWNS 2013 FORD F-250 PLATINUM. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING AND THE CONTACT HAD TO UTILIZE THE HIGH BEAM SWITCH TO ACTIVATE THE HEADLIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE DASH SENOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. *TR

NHTSA ODI 10523082

CHROME AC/HEATING VENT BEZELS REFLECT SUNLIGHT TO DRIVER'S EYES AND IMPAIRS VISION. THIS LOSS OF VISION CAUSES A HAZARDOUS SITUATION ESPECIALLY WITH LIGHT SENSITIVE PEOPLE. *TR

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