What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

THIS IS MY THIRD ATTEMPT AT THIS. MY EXPLORER HAS THE EXHAUST PROBLEM YOU ARE SEEING IN THE NEWS. I HAVE TRIED TO WORK WITH THE DEALERSHIP, FORD DIRECTLY AND NOW ONE WANTS TO ACKNOWLEDGED. I HAVE BEEN CHASING THIS FOR A FEW YEARS. MY KIDS AND I ARE GETTING ILL AND WITH 100 DEGREE TEMP AND BELOW ZERO CLIMATE WE HAVE TO USE THE AIR. THEY ALSO HAVE A PROBLEM WITH THEIR OUTER WINDOW PILLARS WHERE THEY WILL COME LOSE AND RANDOMLY FLY OFF ON THE FREEWAY. BELOW IS MY CONVERSATION WITH FORD DIRECTLY WHO CLAIM THIS IS RARE AND DOES NOT CAUSE SAFETY RISK, TO SEE THE DEALERSHIP WHO NEEDS TO TAKE THE CAR APART AT MY EXPENSE TO EVEN TRY AND LOCATE THE PROBLEM.

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EXHAUST ENTERS THE CABIN DURING HEAVY ACCELERATION AT MEDIUM TO HIGH SPEED. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE CAR NEW IN 2013.

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FORD EXHAUST I AM GETTING A STRONG ROTTEN EGG SMELL AND A BURNING SMELL EVERYTIME I DRIVE MY CAR WHICH IS A 2013 FORD EXPLORER LIMITED 4WD IT HAS BEEN GETTING PROGRESSIVELY WORSE. THIS HAPPENS WHEN I AM ON THE HIGHWAY AND WHEN I AM JUST DRIVING DOWN THE STREET. I AM NOT SURE IF IT GETS PROGRESSIVELY WORSE WHEN THE CAR IS GOING FASTER BECAUSE IT SMELLS ALL THE TIME. I JUST HAD THE CAR TOED TO DEALERSHIP BECAUSE IT WILL NOT START. IN ADDITION I NOTICED THAT I HAVE BEEN SUFFERING FROM HEADACHES, DIZZINESSAND AND FATIGUE WHILE DRIVING WHICH HAS NEVER HAPPENED TO ME BEFORE. FINALLY I NOTICED THAT WHEN THERE IS NO POWER IN THE CAR THERE IS NO WAY TO OPEN THE BACK TAILGATE TO LET PEOPLE OUT WHEN YOU ARE SITTING IN THE THIRD ROW OF THE CAR SO YOU ARE TRAPPED BACK THERE WITH THE SMELL.

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CARBON MONOXIDE POISINING!! (EXHAUST LEAK) ON 6/1/2017, I NOTICED AN HAZARDOUS ODOR IN VEHICLE WHILE DRIVING. THE LOCAL NEWS HAVE REPORTED THE SERIOUS HEALTH RISKS OF THE FORD EXPLORER GIVING OFF THIS FOUL SMELL. SOME POLICE DEPARTMENTS HAVE PULLED THE VEHICLES AND ARE NOT USING THEM ANYMORE BECAUSE IT IS DANGEROUS. FORD SAID THEY WILL REPAIR THE ISSUE AT NO COST. I WANT FORD TO REPAIR MY VEHICLE TOO BECAUSE THIS IS VERY UNSAFE FOR MYSELF AND FAMILY. MY VEHICLE IS UNSAFE TO DRIVE!!

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FORD EXPLORER HOOD CORROSION. I PURCHASED THIS VEHICLE NEW ON 4/25/2013. THE HOOD STARTED TO SHOW CORROSION AND I HAD SAWGRASS FORD IN HOLLYWOOD, FL. REPAIR THE HOOD ON 5/13/2015 WITH 24,420 MILES ON IT. THE CORROSION RETURNED AND WAS REPAIRED AGAIN ON 1/8/2016 WITH 35,110 MILES ON IT BY SAWGRASS FORD. THE VEHICLE NOW HAS 48,830 MILES ON IT AND THE HOOD NOW HAS 3 AREAS WITH CORROSION AND THE STEEL FRAME UNDER THE HOOD IS RUSTED OUT AND ALMOST COMPLETELY GONE.

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CARBON MONOXIDE POISING. MY FORD EXPLORER HAS BEEN FIXED 3 TIMES AND THE PROBLEM STILL EXISTS. RECENTLY THIS WEEK IT HAS BEGUN TO GET WORSE ACCELERATING LESS THAN 40 MILES PER HOUR. WHEN I REVERSE OUT OF MY GARAGE OR WHEN I AM AT A LIGHT I CAN STILL SMELL THE STRONG ODOR. I HAVE TO DRIVE WITH WINDOWS DOWN ALL THE TIME NOW. I HAVE CONTACTED THE LOCAL FORD DEALER WHO BASICALLY TOLD ME THEY CAN NOT DO ANYTHING FURTHER AND TO CONTACT FORD. FORD HAS BEEN OF NO HELP. I AM CONCERNED THAT MY FAMILY AND I HAVE BEEN EXPOSED TO THIS CARBON MONOXIDE POISONING FOR ALMOST 4 YEARS. I AM UPSET THAT FORD WILL NOT TAKE RESPONSIBILITY FOR A FLAW IN THEIR DESIGN AND ARE PUTTING SO MANY OWNERS AND THEIR FAMILIES AT RISK.

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EXHAUST FUMES WHEN I ACCELERATE, NOT FLOOR BOARDING IT BUT JUST REGULAR ACCELERATION THAT YOU SMELL IN THE CABIN. I BROUGHT IT TO FORD DEALERSHIP AND THEY SAID IT WAS NOTHING. THIS ISSUE HAS BEEN GOING ON SINCE I GOT THE VEHICLE IN 2015 OCTOBER.

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I BELIEVE THAT CARBON MINOXIDE HAS BEEN LEAKING INTO THE CABIN OF MY 2013 EXPLORER LIMITED. I OFTEN NOTICE THAT AFTER DRIVING MY VEHICLE I WILL FEEL VERY LETHARGIC, SLEEPY, NAUSEOUS, OR HAVE A BAD HEADACHE. SOMETIMES I CAN EVEN TASTE GASOLINE IN MY MOUTH. IT CAUSES A SLIGHT BURNING SENSATION IN MY THROAT. I'VE HAD THIS VEHICLE SINCE AUGUST 2015. I HAVE NOTICED THAT I'VE FELT SICK WITH THE SYMPTOMS MENTIONED ABOVE MORE OFTEN THAN NOT SINCE I STARTED DRIVING THIS VEHICLE. FORD MOTOR COMPANY HAS ACKNOWLEDGED THIS ISSUE WITH THE EXPLORERS TO A CERTAIN EXTENT. HOWEVER, IT SEEMS AS THOUGH NOTHING HAS OFFICIALLY BEEN DONE TO FIX THE ISSUE TO PROTECT CONSUMERS. I AM EXTREMELY DISAPPOINTED THAT FORD MOTOR COMPANY HASN'T ISSUED A FORMAL RECALL FOR THESE VEHICLES. I DON'T FEEL SAFE!!!

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EXHAUST FUMES IN THE CAR. COVERED BY TSB 12-12-04 AND 12-14-0130. WE SMELL FUMES AND ITS UNBEARABLE TO DRIVE. WHEN WE DRIVE THE SMELL GETS WORSE AND WORSE.

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TAKATA RECALL TOXIC ODOR COMING FROM AIR COMPRESSOR THROUGH AIR VENT ON PASSENGER SIDE FRONT SEAT WHILE IN MOTION

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SINCE MY PURCHASE OF MY 2013 IN DECEMBER OF 2016, I'VE ALWAYS NOTICED A STRANGE ODOR INSIDE THE VEHICLE. I FIRST THOUGHT THIS WAS NORMAL AND NOW AFTER MY MOM CALLED ME ABOUT THE ISSUES WITH THE FORD EXPLORERS, I'VE REALLY BEEN PAYING MORE ATTENTION TO THE SMELL. SOMETIMES I JUST LET MY WINDOWS DOWN SOME WHILE DRIVING. AND WITH THE GROWING CONCERN ABOUT THE POLICE OFFICERS VEHICLES WHAT ABOUT US CIVILIANS? MY GRANDKIDS AND MYSELF AND KIDS RIDE IN MY FORD EXPLORER DAILY. ARE WE NOT WORTH PROTECTING BY FORD ISSUING A RECALL TO ENSURE ALL VEHICLE OWNERS AND THEIR FAMILIES ARE SAFE? I WILL BE GETTING MY VEHICLE CHECKED AS WELL AS MY FAMILY TO MAKE SURE WE ARE SAFE NOT JUST POLICE OFFICERS. I HAVE NOTICED THIS ODOR WHEN MY EXPLORER HAS BEEN IDLING WITH THE AIR CONDITIONING ON AND WHEN THE VEHICLE IS IN MOTION. ALSO I'VE BEEN HAVING HEADACHES BUT NOT SURE IF THE ODOR IS THE CAUSE. THE BELOW DATE IS JUST ONE TIME. NOT SURE OF OTHER EXACT DATES DUE TO THINKING THE SMELL WAS A NORMAL SMELL

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TWO THINGS: THE WINDOW OUTER PILLAR MOUNT RANDOMLY FLIES OFF OF THE VEHICLE. MY GLASS GUY HAS EVEN TRADED OUT THE WHOLE PART AND AGAIN IT HAS FLOWN OFF. THIS GLASS GUY IS THE ONE WHO DOES GLASS FOR THE FORD DEALER HERE. 2 - THE EXHAUST THAT COMES THROUGH THE REAR AIR VENT NOT ONLY SMELLS BAD BUT MAKES ME AND MY KIDS VERY ILL.

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SMELLING EXHAUST ODORS INSIDE THE VEHICLE. EXHAUST SMELL OCCURS WHEN YOU ARE AT FULL THROTTLE, SUCH AS WHEN YOU ARE TRYING TO ENTER A HIGHWAY. THE SMELL STAYS IN THE VEHICLE, AND IT IS VERY STRONG.

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THE SERVICE POWER ASSIST AND SERVICE ADVANCE TRAC WARNINGS COME ON WHILE DRIVING ON THE HIGHWAY. NO PROBLEM IF CONTINUE DRIVING, HOWEVER IF TURN OFF POWER IT BECOME IMPOSSIBLE TO STEER WHEN TURNED BACK ON. THE BLINKERS WILL ALSO NOT WORK WHEN THIS ERROR HAPPENS. BOUGHT BRAND NEW RACK AND PINION FROM FORD DEALERSHIP DID NOT FIXED THE PROBLEM.

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EXHAUST FUMES IN CABIN.

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EXHAUST ENTERING CABIN DURING ACCELERATION.

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EXHAUST LEAKS INTO CABIN UNDER ACCELERATION

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CARBON MONOXIDE IN THE CABIN. INTERMITTENT CHECK ENGINE LIGHT VIN CORRECTED - 2013 FORD EXPLORER XLT

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WHEN I AM DRIVING IN MOTION ON ANY TYPE OF ROAD AND I ACCELERATE I GET AN EXHAUST ROTTEN EGG SMELL INSIDE MY VEHICLE, I CALLED THE DEALER ABOUT IT, THEY ACKNOWLEDGED THERE IS A TSB AND PROBLEM BUT WOULDN'T FIX IT BECAUSE MY MILEAGE IS PAST WARRANTY COVERAGE. THEY TOLD ME IT WOULD COST ME ABOUT $2,000 OUT OF MY POCKET TO REPAIR. I DON'T HAVE THE MONEY TO REPAIR IT OR BUY ANOTHER VEHICLE BEING ON SOCIAL SECURITY. FORD NEEDS TO RECALL THIS VEHICLE AND REPAIR IT, BUT THEY REFUSE, VERY SAD HOW THEY CAN GET AWAY WITH THIS FLAW AT THE COST OF SMALL CONSUMERS! AFTER READING ON HE INTERNET ABOUT THE HIS, I'M SURE THERE ARE THOUSANDS WITH THIS PROBLEM! THE US GOVERNMENT NEEDS TO STEP IN AND HELP US WITH THIS!

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A CERTIFIED FORD SERVICE DEPARTMENT DIAGNOSED OUR VEHICLE FOR EXHAUST FUMES ENTERING THE CABINET THROUGH UNSEALED SEAMS IN THE REAR OF THE CAR. WE TOOK THE EXPLORER IN FOR A DIAGNOSES AFTER SMELLING WHAT APPEARED TO BE EXHAUST FUMES INSIDE THE CAR. AT THE TIME, WE HAVE NO IDEA WHAT WAS CAUSING THE FUMES SMELL, SO MY HUSBAND DROVE THE CAR IN AN ATTEMPT TO RULE OUT A FEW ISSUES. NOT EVEN 20 MINUTES INTO DRIVING, HE FELT NAUSEOUS AND DIZZY. HE IMMEDIATELY PULLED OVER AND REFUSED TO CONTINUE DRIVING THE VEHICLE. AFTERWARD, WE TOOK IT TO A FORD DEALERSHIP, WHERE THE SERVICE DEPARTMENT PROVIDED THE AFOREMENTIONED DIAGNOSIS.

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PERIODICALLY WHEN DRIVING AND OR STOPPED OR SLOWING DOWN AT AN INTERSECTION I SMELL GAS OR FUMES OR WHAT MAY BE CARBON MONOXIDE. I NOTICE IT THE MOST WHEN DRIVING FOR A LONGER DISTANCE, LIKE MORE THAN 30 MINS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST 2 YEARS THE DATE LISTED BELOW WAS JUST THE LAST TIME I NOTICED IT. IT MAKES ME AND FAMILY SICK TO OUR STOMACH AND INSTANTLY HAVE HEADACHES. I HAVE TAKEN THE CAR IN TWICE TO WHERE I PURCHASED IT AND THEY CANT SEEM TO FIND ANYTHING WRONG. PURCHASED CAR FROM CARMAX ON 1/17/15.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE ADVANCE TRAC SYSTEM AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE AUTO PLAZA DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A NEW STEERING COLUMN. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

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DASHBOARD AND CENTER CONSOLE SEVERELY VIBRATE WHEN CLOSING DOOR WITH ENGINE RUNNING AND BRAKE PEDAL DEPRESSED. . DIAGNOSED VEHICLE AT ALL AMERICAN FORD IN PARAMUS NJ. TECH ADVISED THAT THERE IS SOMETHING LOOSE IN STEERING GEAR MOTOR AND IT MAY FAIL AT ANY TIME. STEERING RACK NEEDED TO BE REPLACED AT OWNERS EXPENSE. AFTER EXPENSIVE REPAIR NO MORE VIBRATION IS PRESENT.

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DOOR AJAR IS ON EVEN WHEN THE DOOR IS CLOSE AND ALARM FOR THIS KEEPS GOING OFF ALSO THE INSIDE FRONT INTERIOR LIGHTS STAY ON.THIS IN ON GOING HAD IT FIX ONCE AND NOW ITS BACK AGAIN.WITH 24,000 MILES AND THOUSANDS WITH THE SAME PROBLEM THIS SHOULD BE A RECALL THIS HAPPENS WHEN YOU SHUT VEHICLE OFF AND WHEN DRIVING.

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DOOR AJAR WARNING DURING CLOSED DOORS. AFTER RESEARCH ON INTERNET FOR A SOLUTION, SEEMS, THAT THIS IS ON GOING ISSUE WITH FORD DOOR LATCH LOCKS.

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