What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL CARBON MONOXIDE ODOR INSIDE THE VEHICLE WHILE USING THE AIR CONDITIONER. THE ODOR WAS ALSO PRESENT WHEN THE CONTACT ACCELERATED TO PASS OTHER VEHICLES OR WHILE DRIVING HIGH SPEEDS. IN JUNE OF 2013, THE VEHICLE WAS TAKEN TO LEIF JOHNSON FORD (501 E KOENIG LN, AUSTIN, TX 78751) WHERE THEY VERIFIED THE PROPER SEAL OF SEALED MECHANIC JOINTS. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER IN AUGUST OF 2013 DUE TO THE ODOR. THE DEALER CHECKED THE MOULDING, ADHESIVE GRILL, INLET VALVE, ASSEMBLY AUTO DRAIN, UNDER COAT, AND PERFORMED TSB 121204 WHERE THEY REPLACED THE CO-SEAMS AND INSTALLED BOTH NEW VENTS. IN SEPTEMBER OF 2013, THE CONTACT TOOK THE VEHICLE TO A SECOND DEALER (COVERT FORD LINCOLN, 11514 RESEARCH BLVD, AUSTIN, TX, 78758,) IN REFERENCE TO THE CARBON MONOXIDE ODOR DUE TO ACCELERATION. THE DEALER CHECKED THE CABIN AIR FILTER AND EXHAUST FOR LEAKS/DAMAGE, ALONG WITH REGULAR ROUTINE MAINTENANCE; HOWEVER, NO DIAGNOSIS WAS PROVIDED. THE CONTACT SENT A LETTER TO THE SECOND DEALER IN OCTOBER OF 2013 ABOUT THE ODOR IN REFERENCE TO FINDINGS FROM THE INTERNET. THE CONTACT ASKED THE DEALER TO COMPARE THE FAILURES AND INFORM HER OF FORD'S OUTCOME. THE CONTACT TOOK THE VEHICLE TO TOW OTHER MECHANICS WHERE THE EXHAUST WAS ADJUSTED; HOWEVER, THE REMEDY FAILED. THE FAILURE CONTINUED THROUGHOUT THE YEARS AND THE FORD DEALERS COULD NOT PROVIDE A SOLUTION THROUGH JUNE OF 2015. THE CONTACT STOPPED ATTEMPTING TO REPAIR THE VEHICLE DUE TO FRUSTRATION, TIME, AND MONEY. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 5,800.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT VARIOUS SPEEDS, THERE WAS AN ODOR OF EXHAUST/CARBON MONOXIDE EMITTED THROUGH THE VENT OF THE VEHICLE, CAUSING THE DRIVER TO BECOME DROWSY WHILE DRIVING. THE CONTACT STATED THAT THE EXHAUST ODOR REMAINED PERMANENTLY IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD DEALER, LOCATED ON 1227 GULF FREEWAY, HOUSTON, TX 77034 WHERE IT WAS DIAGNOSED THAT THE EXHAUST SYSTEM NEEDED TO BE REFILL. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE CONTACT CALLED THE MANUFACTURER WHERE IT WAS INFORMED THAT THE WARRANTY DID NOT COVER THE REPAIR AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 48,126.

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EXHAUST FROM THE ENGINE COMES INTO THE PASSENGER AREA OF THE VEHICLE, ESPECIALLY ON LONG TRIPS CAUSING HEADACHES. AT FIRST I THOUGHT IT WAS AN ISSUE OF OUTSIDE AIR COMING IN BUT I HAVE THE BUTTON PUSHED FOR INSIDE AIR. THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THE VEHICLE AT THE END OF 2013.

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UNDER STRAIN WITH AIR CONDITIONING IN RECYCLE MODE THE EXHAUST FUMES FILL THE CABIN OF THE VEHICLE. IN MAY 2016 THE DEALER PREFORMED TSB 14.0130 REPROGRAMMING OF THE HVAC MODULE. REPLACED AIR EXTRACTORS AND REAR FENDER MOULDINGS. RETESTED IT AND SAID IT WAS OK. AFTER DOING THEIR REPAIR IT DID HELP SOME BUT IT HAS NOT SOLVED THE PROBLEM.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY WITH THE AIR CONDITIONER ACTIVATED, THE CONTACT SMELLED AN EGG-LIKE ODOR INSIDE THE VEHICLE. THE CONTACT ROLLED DOWN THE WINDOWS TO RELEASE THE ODOR FROM THE CABIN OF THE VEHICLE. FREEDOM FORD OF EVENSBURGH, PENNSYLVANIA WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL. THE DEALER FURTHER STATED THAT AN EXTENSIVE PROCEDURE WOULD HAVE TO BE PERFORMED TO ADDRESS THE ISSUE, WHICH INCLUDED REMOVING THE BUMPER TO LOCATE THE ODOR. THE MANUFACTURER STATED THAT THERE WAS A TSB FOR THE FAILURE, BUT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

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WINDSHIELD PILLAR, LEFT SIDE IS LOOSE AND HAS CAUSED THE WEATHER STRIPPING TO DEGRADE AND DETACH. HAVE READ FROM OTHER OWNERS THE PILLAR MOLDING WILL DETACH WHEN DRIVING DOWN THE ROAD.

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS ON AN INCLINE WITH THE ACCELERATOR PEDAL DEPRESSED, THE ODOR OF CARBON MONOXIDE ENTERED THROUGH THE CABIN WITHOUT WARNING. WHILE THE AIR CONDITIONER WAS IN RECIRCULATION MODE, THE CONTACT ATTEMPTED TO ACCELERATE PAST OTHER VEHICLES AND THE ABNORMAL ODOR WAS NOTICED. THE DEALER (ED SHULTS FORD-LINCOLN, 2258 WASHINGTON ST, JAMESTOWN, NY, 14701 716-484-0121) WAS CONTACTED FOUR YEARS AGO (ONE YEAR AFTER PURCHASING THE VEHICLE) IN REFERENCE TO THE ABNORMAL ODOR. THE CONTACT WAS INFORMED THAT THERE WAS NO OPEN RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 10...UPDATED 09/28/17 * UPDATED 10/27/2017*JS

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE DRIVER'S SIDE WINDSHIELD PANEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

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EXHAUST FUMES ARE LEAKING INSIDE THE CABIN WHILE DRIVING AND AFTER ACCELERATING.

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WHEN DRIVING MY FORD EXPLORER TO GET ON THE HIGHWAY, I STARTED SPEEDING UP AND THE RPM'S WENT HIGHER THAN 3.5 FOR JUST A LITTLE TIME FRAME, BUT THEN THIS AWFUL SMELL (SMELLS LIKE BURNT HAIR) STARTED COMING IN THROUGH THE VENTS. I BELIEVE THE SMELL IS COMING FROM THE EXHAUST SYSTEM.

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I AM EXPERIENCING THE DRIVER "DOOR AJAR" ISSUE WITH MY 2013 FORD EXPLORER. THE VEHICLE HAS 36K MILES. I WAS TOLD THAT THE DOOR LATCH ASSEMBLY IS BAD. WHEN THE DOOR IS CLOSED THE VEHICLE'S COMPUTER THINKS IT'S OPEN AND KEEPS SENDING ALARMS FROM THE PANEL. I HAVE BEEN RESEARCHING THIS ISSUE AND IT SEEMS THAT MANY FORD PRODUCTS ARE EXPERIENCING THIS ISSUE. I AM COMPLAINING BECAUSE I THINK FORD NEEDS TO RECALL AND CORRECT THE FAULTY DOOR LATCH. THIS PROBLEM IS ALSO A SAFETY ISSUE FOR ME. I HAVE GRANDCHILDREN THAT OFTEN RIDE WITH ME. BECAUSE THE VEHICLE THINKS THE DOOR IS OPEN, I CAN NOT ACTIVATE THE LOCKS. SO WHILE THE CAR IS IN MOTION, IT'S UNLOCKED. I CAN NOT DRIVE MY GRANDCHILDREN IN THIS VEHICLE FOR FEAR THAT ONE WILL OPEN THE DOOR WHILE THE CAR IS IN MOTION. VERY UNSAFE. I HAVE TO COME OUT OF POCKET TO FIX THIS ISSUE. FORD SHOULD BE ASHAMED OF THEMSELVES. THEY KNOW ABOUT THIS ISSUE WITH SOME OF THEIR 2011 - 2014 EXPLORES, ESCAPES AND ETC. THEY DON'T GIVE A HOOT.

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FUMES ACCUMULATE IN THE CABIN OF THE TRUCK WHILE OPERATING CAUSING LIGHTHEADEDNESS AND HEADACHES SINCE WE PURCHASED THE VEHICLE

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TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING, THE CONTACT NOTICED AN ABNORMAL, STRINGENT EXHAUST ODOR WITHOUT WARNING. THE ODOR WAS ALSO NOTICED INSIDE THE VEHICLE WHILE DRIVING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT WAS THE CONTACT'S RESPONSIBILITY TO HAVE THE VEHICLE DIAGNOSED, AND THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.

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WHEN ACCELERATING QUICKLY (I.E. TO PASS SOMEONE) WITHIN A FEW SECONDS THE CABIN FILLS WITH A SULFUR/ROTTEN EGG SMELL THAT LINGERS FOR ABOUT A MINUTE. THE SMELL IS SO NOTICEABLE AND PUNGENT THAT MY SMALL CHILDREN COMPLAIN OF THE SMELL. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR, BUT HAVE RECENTLY BECOME WORRIED WHEN I SAW REPORTS OF CARBON MONOXIDE POISONING AND COMPLAINTS OF THE SAME THING I AM EXPERIENCING.

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WHEN ACCELERATOR IS OPENED TO FULL THROTTLE AN ODD ODOR IS EMITTED INTO THE CABIN. THIS ODOR CANNOT BE CONTROLLED REGARDLESS OF AC SETTINGS AT THE FRONT OR REAR OF THE CABIN. ODORS CAN BE OVERWHELMING AND RESEMBLES BURNING FUMES, CAUSES DIZZYNSSS AND HEADACHES. *TT *BF

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LIKE MANY OTHERS, I HAVE THE EXHAUST SMELL IN THE CABIN. THE VEHICLE HAS HAD THE TECHNICAL SERVICE BULLETIN FIX FROM FORD.

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EXHAUST/GAS SMELL IN CABIN. WHEN CAR IS TURNED ON AND RUNNING.

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I KNOW THERE IS RECALLS FOR CARBON MONOXIDE EXHAUST FUMES COMING INTO CABIN FOR FORDS I THINK MINE HAS THIS ISSUE

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IT WILL DOWN SHIFT AND TAKE OFF FASTER BY IT SELF . AND 2 NO IS THE EXHAUST FUMES THAT COME BACK INSIDE THE CAR . WE HAVE HAD MANY FRIENDS RIDE WITH US AND FAMILY MEMBERS AND THEY GET SICK IN OUR VEHICLE ALSO

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EXHAUST FUMES ENTERING CABIN AFTER ACCELERATION ONTO FREEWAY OR PASSING. MUST OPEN WINDOWS TO CLEAR CABIN OF FUMES. THE PROBLEM WAS REPORTED TO TOMMIE VAUGHN MOTORS, INC. IN HOUSTON, TX AFTER PURCHASE IN 2013. I WAS ASSURED THERE WAS NO WAY EXHAUST FUMES COULD ENTER THE CABIN OF THE VEHICLE. I HAVE SPOKEN WITH LOCAL DEALER HEAR IN GALVESTON, TX AND WAS TOLD FORD HAS NOT DETECTED PROBLEMS WITH EXPLORER MODELS OTHER THAN POLICE INTERCEPTOR. PLEASE ADD MY VEHICLE TO LIST OF CIVILIAN MODELS WITH EXHAUST FUME ISSUES. DATE OF ORIGINAL OCCURRENCE BELOW IS APPROX. AS I DO NOT RECALL THE EXACT DATE FIRST REPORTED TO DEALER.

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THE POWER TRANSFER UNIT (PTU) LEAKS. THE PTU SUPPLIES POWER TO ALL 4 WHEELS TO MY 2013 AWD FORD EXPLORER. THE PTU IS SEALED AND IS LUBRICATED WITH A "LIFETIME" LUBRICANT. THIS LUBRICANT IS NOT RECOMMENDED TO BE CHANGED OR SERVICED, AS IT HAS A LIFETIME LONGEVITY. LOSING FUNCTIONALITY OF THE PTU CAUSES THE VEHICLE TO RUN ROUGH AND RELUCTANT TO MOVE.

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WHILE ACCELERATING EXHAUST FUMES ENTER THE CAB, WIFE SAYS IT SMELLS LIKE ROTTEN EGGS OR SULFUR. AC IS ON IN RECIRCULATE MODE. IT HAPPENS MORE OFTEN WHILE ACCELERATING UP A HILL OR ENTERING A HIGHWAY.

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THE VEHICLE WAS TESTED AND FOUND TO HAVE 10 PPM OF CO IN THE INTERIOR.

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THERE IS FUEL FUMES THROUGHOUT THE INTERIOR CAUSING HEADACHES.

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TOXIC EXHAUST FUMES ENTER THE VEHICLE UPON ACCELERATING , FUMES CAUSE CAN BE SMELLED BY EVERYONE IN THE CABIN. FUMES SMELL IS VERY HEAVY AND WONT GO AWAY UNLESS WINDOWS ARE ALL OPEN AND WE STOP ACCELERATING. HAS BEEN AFFECTING THE VEHICLE FOR SEVERAL YEARS. FORD MOTOR COMPANY OR DEALERSHIP WILL NOT HELP . I CONTACTED FORD MOTOR CO THIS MORNING AND THEY ADVISED THAT I WAS OUT OF WARRANTY AND THERE IS NOTHING THAT CAN BE DONE.

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