What 2,224 owners told NHTSA about the 2013 Ford Explorer Police Intercept

I STOPPED FOR GAS ON A LONG DRIVE. WHEN I GOT BACK INTO THE VEHICLE AND STARTED IT NO SOUND WOULD COME OUT OF THE SPEAKERS. ALL THE STATIONS WERE WORKING JUST NO SOUND AT ALL.

NHTSA ODI 11003688

ROTTEN EGG/SULFUR SMELL IN CABIN DURING HARD ACCELERATION / C02 INFILTRATION CAUSING PASSENGER HEADACHES / NAUSEA. WHEN ACCELERATING TO HIGHWAY OR FREEWAY SPEEDS OR ACCELERATING TO PASS A VEHICLE THERE IS A SIGNIFICANT SULFUR SMELL IN THE CABIN. THE SMELL IS SIGNIFICANTLY WORSE WHEN THE AIR CONDITIONING IS ON AND IN RECIRCULATE MODE, BUT IS PRESENT REGARDLESS OF AC OR RECIRC MODE (CAN BE WHEN VENT OR HEAT IS ACTIVE ALSO).

NHTSA ODI 11002472

LOSS OF DRIVE CONTROL TRANSMISSION SHIFTS OUT OF FIRST GEAR AND RPMS GO UP TO REV LIMIT, BUT NO OR EXTREMELY SLOW FORWARD MOTION LIKE THE VEHICLE IS STUCK BETWEEN 1ST GEAR AND NEUTRAL. HAPPENED TWICE FROM A COLD START SEVERAL MONTHS BETWEEN OCCURRENCES. START VEHICLE, BACK OUT OF DRIVEWAY, STOP, CHANGE TO DRIVE, MOVE FORWARD ABOUT 200 FEET AND THE SHIFT FROM 1ST TO SECOND GEAR DOES NOT HAPPEN CORRECTLY LIKE THE VEHICLE IS STUCK IN 1ST GEAR OR NEUTRAL. VERY UNSAFE, CAN CAUSE ACCIDENTS. ALSO SOME UNEXPECTED HARD UPSHIFTS / DOWNSHIFTS.

NHTSA ODI 11002474

"TAKATA RECALL" I PURCHASED A 2013 FORD EXPLORER AND THE WINDSHIELD PILLAR HAS COMPLETELY FLOWN OFF WHILE GOING DOWN THE ROAD , I HAD THE DRIVERS SIDE FIXED AND 2 DAYS LATER THE PASSENGERS SIDE FLEW OFF. THANKS GOODNESS THIS DID NOT CAUSE A WRECK. THIS SHOULD BE A RECALL I HAVE SEEN LOTS OF COMPLAINTS ON THIS, AND IT COST AROUND 400 TO FIX. ATTACHED IS A PICTURE OF ONE SIDE BEFORE IT FLEW OFF

NHTSA ODI 11001605

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 75 MPH, THE POWER STEERING BECAME LOOSE, AND THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT PARKED AT A NEARBY RESTAURANT. THE VEHICLE WAS TOWED TO THE DEALER (PALM SPRINGS MOTORS LOCATED AT 69200 CA-111, CATHEDRAL CITY, CA 92234; (760) 328-2102) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND OPENED CASE NUMBER: CAS-12599770. THE FAILURE MILEAGE WAS 62,988.

NHTSA ODI 11001689

THE PAINT ON THE HOOD IS BUBBLING AND PEELING OFF. IT HAS NOT BEEN EXPOSED TO EXCESSIVE BRINE OR WEATHER.

NHTSA ODI 11001715

ABOUT 6 MONTHS AGO MY CAR STALLED AFTER BEING PARKED AT A MAJOR HIGHWAY RED LIGHT. I WAS LUCKILY ABLE TO PULL OFF THE ROAD SAFELY. THE WRENCH WARNING LIGHT CAME ON (POWER TRAIN ISSUE) BUT AFTER SHUTTING OFF & RESTARTING THE CAR WORKED FINE. I HAD IT SERVICED AFTER & IT DIDN'T HAPPEN AGAIN UNTIL LAST FRIDAY,6/16/17. AGAIN AFTER BEING STOPPED AT A LIGHT ON A MAJOR ROAD & CAUSING ME TO PULL OFF THE ROAD. IT HAS NOW HAPPENED 6 TIMES IN A WEEK. ALWAYS AFTER A STOP SIGN/LIGHT. EVERY TIME IT SEEMS TO LOSE ENGINE POWER, THE WRENCH LIGHT COMES ON AND THE CAR SLOWS TO A SCARY SLOW SPEED. AFTER TURNING THE CAR OFF, THE LIGHT GOES AWAY AND THE CAR COMES BACK ON. AFTER RESEARCHING THE PROBLEM ONLINE WE THOUGHT IT WAS THE THROTTLE BODY LIKE OTHERS HAVE HAD. ON 6/20/17 WE TOOK IT TO THE SHOP AND GOT THE CODE P2111 (THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN). THEY CLEANED THE PART, THE CODE WENT AWAY AND IT'S BEEN STALL FREE UNTIL TODAY, 6/23/17. I DIDN'T MAKE IT A STREET OVER FROM MY HOUSE BEFORE IT HAPPENED AGAIN AT A 4-WAY STOP. I IMMEDIATELY CAME BACK HOME AND THE CAR WILL SIT IN MY DRIVEWAY UNTIL I TAKE IT TO HAVE THE PART REPLACED. AFTER READING SO MANY ACCOUNTS OF THIS HAPPENING AND CERTAIN MODELS GETTING RECALLED OR "CUSTOMER SATISFACTION PLANS" I DON'T GET HOW FORD HASN'T HAD TO REPLACE THEM ALL. IT IS DANGEROUS! I AM FORTUNATE ENOUGH TO NOT HAVE CAUSED AN ACCIDENT EACH TIME THIS HAS HAPPENED, BUT I AM LITERALLY SCARED TO DEATH TO DRIVE MY CAR. IF I DO I SPEND THE ENTIRE TIME TENSE & DRIVING SLOW IN THE RIGHT LANE IN CASE IT STALLS & I HAVE TO PULL OVER. FORD SHOULD NOT GET AWAY WITH HAVING SCARED DRIVERS ON THE ROAD WHEN THIS IS CLEARLY AN ISSUE WITH THEIR VEHICLES. MY CAR IS 4 YEARS OLD AND I TAKE CARE OF IT. I SHOULD NOT BE SCARED TO LEAVE MY HOUSE IN IT. NOR DO I THINK I SHOULD HAVE TO PAY THE $100+ IT'S GOING TO TAKE TO REPLACE A PART THEY KNOW TO BE FAULTY.

NHTSA ODI 11000925

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED BY FORD MOTOR COMPANY TO QUARK AND QUINCY LOCATED IN QUINCY, MASSACHUSETTS WHERE IT WAS DETERMINED THAT THE RACK AND PINION WAS DEFECTIVE. THE MANUFACTURER STATED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE STEERING RACK ASSEMBLY RECALL PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ODI 11000626

MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT BEFORE. HOWEVER, LAST WEEKEND DRIVING DOWN THE HIGHWAY, MY BOYFRIEND AND I HEAR THIS LOUD "THUMP". BOTH OF US THOUGHT MAYBE A BIRD HIT US OR SOMETHING BECAUSE THERE HADN'T BEEN ANYTHING IN THE ROAD. SO WE PULL OF THE HIGHWAY AT THE NEXT EXIT, GET OUT TO EXPECT FEATHERS, BUT INSTEAD FIND THAT THE DRIVERS SIDE WINDSHIELD PILLAR TRIM MOLDING WAS COMPLETELY GONE. HAD BEEN RIPPED OFF BY THE WIND - WHICH IT WASN'T EVEN WINDY THAT DAY, JUST THE WIND OF GOING DOWN THE HIGHWAY. DROPPED IT OFF TO THE DEALERSHIP LAST NIGHT TO BE FIXED AND THEY TOLD US THIS IS A "COMMON ISSUE" WITH THE EXPLORERS! HOW CAN THIS BE A COMMON ISSUE AND NO FIX IN PLACE??? IT IS IN FOR SERVICE NOW AT THE DEALERSHIP AND I'M STILL WAITING TO HEAR IF THIS IS COVERED UNDER WARRANTY OR NOT.

NHTSA ODI 11000407

"TAKATA RECALL" I PURCHASED A 2013 FORD EXPLORER NEW WITH 6 MILES I CURRENTLY HAVE 59900 MILES AND DRIVING ON THE HIGHWAY MY DRIVERS SIDE WINDSHIELD TRIM FLEW OFF BY ITSELF WITHOUT ANY DAMAGE. THANKFULLY DID NOT CAUSE AN ACCIDENT WE ONLY HEARD IT FLEW OFF WE DIDN'T KNOW IT HAD UNTIL WE STOPPED, AND NOTICED THIS TO IT IT STILL HAS THE ORIGINAL WINDSHIELD AND I TOOK TO RICH FORD WHERE I BOUGHT THE CAR AND WAS TOLD IT CAME UNGLUED ! I HAVE NEVER HAD THIS ISSUE BEFORE AND HAVE OWNED SEVERAL PRE-OWNED CARES WITHOUT ANYTHING LIKE THIS HAPPENING MY CAR INTERIOR HAS CRACKED AT THE SEAM AGAIN THIS IS A 4 YR YEAR OLD CAR WITH NO OTHER DAMAGE I JUST HAVE A LITTLE TEAR ON THE DRIVER SIDE DOOR WHERE THE DOOR HANDEL IS. I HAVE HAD THE LOCKS ON THE PASSENGER DOOR FIXED TWICE IT STOPS WORKING DUE TO MECHANICAL ERROR YOU HAVE TO MANUALLY LOCK AND UNLOCK IT THIS IS VERY UNSAFE AS WE KNOW THAT ARE CARS NEED TO BE LOCKED IN MOTION AND WHEN WE PARK. THIS I HAVE 2 SEPARATE INVOICE FOR FIXED AT QUICK LANES AT RICH FORD IN ALBUQ,NM NONE OF THESE ISSUES HAVE RECALLS ON THEM

NHTSA ODI 11000185

THE PASSENGER SIDE 'A' PILLAR PLASTIC COVER FLEW OFF AT HIGHWAY SPEED. CARS BEHIND ME SWERVED AND COULD HAVE CAUSED A CATASTROPHIC ACCIDENT. THE RUBBER GASKET WAS DANGLING AND CONSEQUENTLY BLOCKING THE PASSENGER REAR VIEW SIDE MIRROR. FORD IS STATING THAT IT 'IS NOT A FACTORY DEFECT' AND CONSEQUENTLY I SHOULD PAY FOR THE REPLACEMENT (EVEN THOUGH I BOUGHT THE CAR NEW, AND ALSO PURCHASED THEIR 'PREMIUM CARE WARRANTY.) THE CAR HAS 40K MILES ON IT.

NHTSA ODI 11000023

ON MAY 31, 2017, I WAS INVOLVED IN A COLLISION IN WHICH MY 2013 FORD EXPLORER STRUCK A RED LIGHT RUNNER AT APPROXIMATELY 35 - 40 MPH. MY VEHICLE SUSTAINED SIGNIFICANT FRONT END DAMAGE. SO MUCH SO, IT'S A TOTAL LOSS. THE MOST ALARMING DETAIL IS THAT MY AIRBAGS DIDN'T DEPLOY AT THE TIME OF THE ACCIDENT!! NEITHER THE DRIVER SIDE NOR THE PASSENGER SIDE. I KNOW THAT FORD HAS A NUMBER OF RECALLS IN REGARDS TO DEFECTIVE AIRBAGS BUT I COULDN'T FIND ANYTHING IN REGARDS TO THE 2013 FORD EXPLORER EVEN THOUGH THERE HAVE BEEN A NUMBER OF COMPLAINTS. FORD REALLY NEEDS TO LOOK INTO THESE DEFECTIVE AIRBAGS WITHIN THIS MODEL BEFORE SOMEONE IS KILLED OR SEVERELY INJURED. NO WARNING LIGHTS, NO AIRBAG LIGHTS, ETC... FORD IS EVEN REFUSING TO SEND A "REP" TO WHERE MY VEHICLE IS BEING HELD TO CONDUCT AN INSPECTION OF IT...

NHTSA ODI 11000042

THE FRONT EDGE OF MY HOOD IS NOW CORRODED ALL THE WAY ACROSS MY ALUMINUM HOOD. THERE ARE MULTIPLE 'RUST' BUBBLES AND NOW PAINT IS FALLING OFF. THE REST OF THE CAR IS PRETTY MUCH IMMACULATE.

NHTSA ODI 10995459

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE POWER STEERING FAILED WITHOUT WARNING. WHILE MAKING A RIGHT TURN, THE STEERING WHEEL BECAME UNRESPONSIVE AND WOULD NOT STEER LEFT OF RIGHT. THE VEHICLE WAS TAKEN TO BAYTOWN FORD OF BAYTOWN, TEXAS WHERE THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), WHICH WAS DIRECTLY RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. UPDATED 08/03/17*LJ *TR

NHTSA ODI 10995619

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE ENGINE WAS STARTED AND THE VEHICLE WAS SHIFTED INTO REVERSE, THE STEERING WHEEL BECAME DIFFICULT TO MOVE. THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT TURNED OFF THE ENGINE AND RESTARTED THE VEHICLE, IT RETURNED TO NORMAL OPERATION. WHEN THE WARNING INDICATOR ILLUMINATED, THE ENGINE BECAME DIFFICULT TO START. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE LOCAL DEALER (LORENZO FORD LOCATED AT 30725 S FEDERAL HWY (US1), HOMESTEAD, FL 33030 888-454-9476) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 10994403

FRONT MOULDING AROUND WINDSHIELD ON BOTH SIDES CAME FLYING OFF THE CAR ON THE HIGHWAY. VERY DANGEROUS POTENTIAL ROAD HAZARD TO ALL DRIVERS ON THE ROAD. THERE ARE DOZENS OF DOCUMENTED CASES OF THIS HAPPENING. SEE LINK BELOW. FORD SENT ME TO YOU AS THEY SAID THEY WILL NOT DO ANYTHING. HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2013/WINDOWS_WINDSHIELD/WINDSHIELD_TRIM_FLIES_OFF.SHTML

NHTSA ODI 10993756

IT'S MAKING REAL LOUD NOISE. TRYS TO PULL THE CAR OFF THE ROAD. IT'S VERY DANGEROUS, UNSAFE TO DRIVE.

NHTSA ODI 10993126

PASSENGER DOOR AJAR LIGHT REMAINS ILLUMINATED WHEN THE DOOR IS CLOSED. INTERIOR LIGHTS REMAIN ON EVEN AT NIGHT CAUSING HAZARDOUS DRIVING CONDITIONS

NHTSA ODI 10993032

BEGAN EXPERIENCING SOME LIGHT BINDING IN STEERING WHILE DRIVING HIGHWAY SPEED. EXERCISED THE STEERING BACK A FORTH A LITTLE. ADVANCETRAC STABILITY CONTROL WAS TURNED OFF BY THE VEHICLE CONTROL SYSTEM AND STEERING SERVICE WARNING APPEARED ON THE DASH. VEHICLE BECAME DIFFICULT TO STEER. VEHICLES FROM MY MODEL YEAR WERE RECALLED FOR STEERING GEAR FAILURE (14S06), BUT MY VEHICLE WAS MANUFACTURED AFTER THE RELEVANT DATE. FORD IS MAKING ME PAY FOR THE REPAIR (NEW STEERING RACK) FOR $1520 (PARTS AND LABOR).

NHTSA ODI 10992878

WINDSHIELD TRIM FLEW OFF. PASSENGER SIDE AT 42,000 DRIVER SIDE AT 53,000 MILES.

NHTSA ODI 10992897

WHEN THE A/C IS ON, OR IF THE CAR IS PARKED AND IDLING, THERE IS THE SMELL OF EXHAUST IN THE CAB OF THE VEHICLE.

NHTSA ODI 10992257

BLACK WINDOW TRIM ON DRIVERS SIDE BLUE OFF WHILE AT SPEED ON THE HIGHWAY. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE OTHER SIDE BLEW OFF APPROXIMATELY 18 MONTHS AGO. BOTH INSTANCES WERE REPAIRED AT FUTURE FORD IN CLOVIS CA. I LIVE IN VERY HOT SUMMER ENVIRONMENT. I FEEL THE SUN IS BAKING THE BLACK WINDOW TRIMS AND CAUSING THE RETAINING CLIPS, AND ADHESIVE, TO WEAKEN. BOTH TIMES HAPPENED ON THE FREEWAY AT APPROXIMATELY 70 MPH. THE FIRST TIME WAS IN A STRONG CROSSWIND IN THE LATE MORNING. TEMPERATURES WERE IN THE 80'S. THIS TIME, WAS IN THE EARLY MORNING, APPROXIMATELY 0830. THE TEMPERATURE WAS IN THE HIGH 60'S.

NHTSA ODI 10991964

MY VEHICLE IS EXHIBITING THE EXHAUST SMELL IN THE CABIN CONCERN. IT HAS BEEN VERIFIED BY THE TECHNICIAN AT JONES FORD IN NORTH CHARLESTON, SC. I PURCHASED THE VEHICLE USED IN JANUARY 2017. IT CURRENTLY HAS 58000 MILES ON IT. FORD IS TELLING ME THAT THEY WILL NOT COVER THIS ISSUE UNDER THE EXTENDED WARRANTY I PURCHASED FROM THEM.

NHTSA ODI 10991226

SUV WILL INDICATE DOOR IS OPEN WHEN IS NOT,DUE TO FAULTY DOOR LATCH.

NHTSA ODI 10986248

CABIN FILLS UP WITH EXHAUST FUMES AFTER SPEEDING UP

NHTSA ODI 10985989