Home · 2013 Ford Cmax Energi · Complaints

What 228 owners told NHTSA about the 2013 Ford Cmax Energi

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (228)Crash / fire / injury (15)Electrical system (68)Steering (47)Transmission & drivetrain (44)Engine (17)Body & structure (16)Fuel system (9)Speed control (9)Brakes (7)Wheels (6)Airbags (5)

Newest first · 228 complaints · page 4 of 10

Jun 12, 2020Transmission & drivetrain

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THERE WAS TRANSMISSION FLUID LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO TITUS WILL FORD (3606 S. SPRAGUE AVE, TACOMA, WA 98409, (253) 475-4151) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATIONS: TSB-14-0085 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *BF *TR

NHTSA ODI 11328485

Jun 12, 2020Transmission & drivetrain

MY VEHICLE IS HAVING A TRANSMISSION ISSUE AND IS A KNOWN RECALL THAT THE DEALERSHIP IS SAYING IS NOT A RECALL ISSUE. *TR

NHTSA ODI 11328587

Jun 9, 2020Speed controlEngine

WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR

NHTSA ODI 11328027

Jun 8, 2020Electrical system

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THE VEHICLE FAILED TO START-UP AFTER SEVERAL ATTEMPTS. TRI FORD INC LOCATED AT 12610 IL-143, HIGHLAND, IL 62249, (618) 654-2122) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE BATTERY WAS DRAINED. THE FAILURE WAS CAUSED BY THE RADIO REMAINING ON AND THE DOOR LOCKS ACTUATING INDEPENDENTLY AFTER THE VEHICLE WAS TURNED OFF AND PARKED. THE CONTACT FOUND INFORMATION ONLINE, WHICH STATED THAT REPLACING THE RADIO FUSE WOULD FIX THE ISSUE. THE CONTACT REPLACED THE FUSE HOWEVER, THE FAILURE RECURRED. THE CONTACT RECHARGED THE BATTERY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11327736

Jun 8, 2020Steering

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED AT START-UP, THE STEERING CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED HONOLULU FORD LOCATED AT 1370 N KING ST, HONOLULU, HI 96817, (808) 824-3981 AND THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE THE POWER STEERING WAS REPLACED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 177,000. *BF CONSUMER STATED MANUFACTURER IS AWARE OF FAULTY POWER STEERING IN THEIR ENTIRE PRODUCT LINE BUT HAS NOT ISSUED A RECALL.*JB

NHTSA ODI 11327859

Jun 7, 2020Electrical systemElectronic Stability Control (esc)

VERY LOUD POPPING INITIALLY. DEAFENING POPS THAT SOUND LIKE YOUR WINDSHIELD WAS HIT WITH A HIGH VELOCITY OBJECT. AT FIRST YOU CANT TELL WHERE THE SOUND IS COMING FROM. IT DOES RESEMBLE THE SOUND OF A SPEAKER BLOWING. IT DOES NOT ALWAYS OCCUR WHEN THE RADIO OR BLUETOOTH AUDIO IS BEING USED. IN THE BEGINNING AFTER IT POPS THE BLUE TOOTH WILL NOT WORK FOR A FEW MINUTES TO A FEW DAYS. THE SOUNDS ARE TERRIFYING AND DISTRACTING. I BELIEVE IT DOES PLACE ONE IN AN UNSAFE PREDICAMENT. YOU ARE NOT SURE IF YOU HIT SOMETHING OR SOMETHING HAS STRUCK YOU. YOU FEEL LIKE YOUR WINDSHIELD IS BROKEN. ON OTHER OCCASION IT IS CLEAR THAT THE SPEAKERS ARE CRACKING AND AGAIN IT VERY LOUD AND DANGEROUSLY DISTRACTING

NHTSA ODI 11327668

Jun 4, 2020Transmission & drivetrain

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE OVER 30 MPH WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THERE WAS A GRINDING NOISE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC CAME AND THE CONTACT WAS INFORMED THAT THE BEARING IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED WINNER FORD AT 250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034 (856) 428-4000, AND INFORMED THE DEALER OF THE FAILURE. NO ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.

NHTSA ODI 11327210

May 17, 2020Steering

MY VEHICLE HAS APPROXIMATELY 105,000 MILES ON IT. I GOT IN MY VEHICLE TO LEAVE AND A RED MESSAGE APPEARED SAYING, "SERVICE POWER STEERING SYSTEM". THE STEERING WHEEL BECAME VERY HARD TO TURN LEFT OR RIGHT. IN FACT, I WASN'T ABLE TO TURN IT AT ALL. I SHUT OFF THE CAR AND THEN RESTARTED IT. IT APPEARED TO BE WORKING AGAIN AND I DROVE IT FOR AN HOUR WITHOUT ANY ISSUE. WHEN I RETURNED HOME I LOOKED ON A FEW FORUMS AND THIS IS A VERY COMMON PROBLEM IN THE CMAX AND OTHER FORD EPAS SYSTEMS. A LOT OF PEOPLE IN THE FORUMS SAY IT HAPPENED IN THE MIDDLE OF THEM DRIVING. APPARENTLY THIS IS A KNOWN ISSUE FOR FORD. BECAUSE OF WHAT I READ, I AM SCARED TO CONTINUE DRIVING, BUT NEED THE VEHICLE TO GET OT WORK. I WANT TO GET IT FIXED, BUT DO NOT HAVE THE APPROXIMATELY $2000 IT COSTS TO DO SO. I DO NOT WANT TO RISK MY LIFE OR THE LIVES OF OTHERS. FORD, IF THIS IS HAPPENING IN THIS MODEL AND IN SIMILAR MODELS, AND YOU KNOW ABOUT IT, WILL YOU PLEASE COVER THE COST?

NHTSA ODI 11324890

Apr 10, 2020Electrical system

BOUGHT THE CAR IN MAY 2017. NO PROBLEMS UNTIL OCTOBER 2019 CAR DIDN'T CRANK EVERYTHING DEAD. TOOK IT TO ONE DEALER AND THEY LAUGHED AT ME. THEY REPLACED THE 12V STILL DIDN'T RUN. HAD IT TOWED TO RIVERSIDE FORD OCTOBER 2019. THEY WORKED ON IT DIDN'T GET THE CAR BACK UNTIL DEC 13, 2109. PAID THE BILL IN FULL. AND DROVE THE CAR HOME. TWO WEEKS AGO. DEAD AGAIN. MY CAR IS SITTING IN MY YARD BECAUSE I CAN'T AFFORD TO TAKE IT BACK TO RIVERSIDE FORD OR ANY OTHER DEALER TO BE FIXED. WHAT CAN I DO NOW?

NHTSA ODI 11320730

Apr 6, 2020

WHY DOES THE 2013 CMAX ENERGI NOT HAVE A TRUNK SAFETY PULL? WHEN BATTERY DIES YOU CANNOT OPEN THE TRUNK TO GET TO THE BATTERY IN THE TRUNK. THIS IS A SERIOUS SAFETY ISSUE THAT HAS STRANDED MY CAR IN PARKING LOT AT NIGHT AND NOW IN MY GARAGE. I CANNOT PUT MY CAR IN NEUTRAL, BECAUSE THE CMAX DOES NOT ALLOW YOU TO CHANGE TO NEUTRAL WHEN THE BATTERY IS DEAD. STRANDED CAR OWNER. NEEDED TO GET GROCERIES FOR MY PARENTS, SO THIS IS THE LAST STRAW. UNDER A STAY AT HOME ORDER, SO DO NOT WANT TO CALL TOW TRUCK, CANNOT TOW OUT ANYWAYS SINCE CANNOT GET IT IN NEUTRAL. I HAVE REPLACED MY BATTERY SEVERAL TIMES, THIS SHOULDN'T BE HAPPENING.

NHTSA ODI 11320358

Mar 31, 2020Transmission & drivetrain

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUDDERED INTERMITTENTLY AFTER SHIFTING FROM FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

NHTSA ODI 11319871

Feb 27, 2020

THE LIFTGATE AND LATCH SHOULD HAVE BEEN ON THE RECALL LIST AND/OR LISTED ON THE EXTENDED WARRANTY BUT IS NOT CURRENTLY ON THE LISTS. FORD CORPORATE REFUSED TO REPAIR THE VEHICLE AT THEIR EXPENSE AND STILL HAS NOT REIMBURSED ME FOR THE EXPENSE. THE LIFTGATE OPENED UNEXPECTEDLY AND WITHOUT WARNING ON A FEW OCCASIONS: 1. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE FREEWAY AT 45 MILES PER HOUR. 2. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE STREET AT 25 MILES PER HOUR. 3. THE LIFTGATE OPENED ON DECEMBER 17, 2019 WHILE I WAS BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE AND HIT THE STRUCTURE OF THE PARKING GARAGE, CAUSING DAMAGE TO THE LIFTGATE. ON FRIDAY JANUARY 24, 2020 THE LIFTGATE AJAR WARNING SIGNAL APPEARED ON THE CONSOLE INSIDE THE VEHICLE. WHEN I CHECKED THE LIFTGATE IT WAS NOT OPEN OR SLIGHTLY AJAR. THIS IS ALL HAZARDOUS AND SHOULD BE CONSIDERED A SAFETY ISSUE THAT NEEDS TO BE CORRECTED.

NHTSA ODI 11311854

Feb 19, 2020

THE 120 VOLT CONNIVENCE CHARGE CORG PROVIDED WITH THE VEHICLE MAY OVERHEAT. FORD MOTOR COMPANY WILL MODIFY OR REPLACE THE WITH A NEW CHARGE CORD THAT HELPS PREVENT THE OVERHEATING AND A POSSIBLE FIRE. ALMOST 2 YEARS AFTER THIS RECALL FORD HAS NOT NOTIFIED ME OF A REPAIR. THE LOCAL DEALERSHIP DOES NOT AKNOWLEDGE THEIE INVOLVEMENT IN THIS RECALL AND FEINS IGNORANCE AND NO WILLINGNESS TO FIND OUT ANY RESULATION.

NHTSA ODI 11310188

Feb 14, 2020Electrical system

TL* THE CONTACT OWNS 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO SOUTHWEST FORD LOCATED AT 3000 FORT WORTH, WEATHERFORD, TX 76087) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES AND WAS TAKEN TO THE SAME DEALER. THE TECHNICIAN WAS UNABLE TO RETRIEVE A FAULT CODE. THE BATTERY WAS REPLACED AS A COURTESY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN CUSTOMER SATISFACTION PROGRAM 15B04 AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

NHTSA ODI 11309112

Feb 2, 2020Steering

WHILE VEHICLE MOVING AT ~15MILES PER HOUR IN A LEFT TURN AT A T INTERSECTION POWER STEERING TURNED VIOLENTLY THE STEERING WHEEL TO THE RIGHT, WITHOUT A POSSIBILITY FOR ME TO KEEP IT IN MY BOTH HANDS. ROTATION RATE OF THE STEERING WHEEL WAS VERY RAPID AND REQUIRED IMMEDIATE AND HEAVY BRAKING SO AS NOT TO HIT PARKED VEHICLE ON THE OUTSIDE OF THE TURN. MY WIFE DESCRIBED TWO OTHER INSTANCE WHEN IT HAPPENED TO HER IN HER WORK PARKING LOT WHERE SHE LOST CONTROL OF THE STEERING WHEEL AND HAD TO IMMEDIATELY SLAM THE BRAKES TO PREVENT THE CAR FROM HITTING ANOTHER VEHICLE. THIS HAPPENED TO HER WHILE TURNING TO THE RIGHT. THIS ISSUE IS NEW. WE HAD THE GEAR BOX CHANGED AT 75,000 MILES AND THE 3 INSTANCES HAVE HAPPENED SINCE THEN. WE ARE BRINGING THE CAR BACK TO THE DEALERSHIP FOR REPAIR HOPING THEY CAN FIX THIS ISSUE.

NHTSA ODI 11306571

Jan 31, 2020Electrical system

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED WHILE DRIVING AT 10 MPH AND MAKING A TURN, WATER CAME IN CONTACT WITH THE BATTERY. THE VEHICLE STOPPED AFTER THE BATTERY WAS SATURATED. THE VEHICLE WAS TAKEN TO ROSWELL FORD (821 N MAIN ST, ROSWELL, NM 88201: (888 881-7087)) WHERE IT WAS CONFIRMED THAT EH BATTERY NEEDED REPLACEMENT BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11306371

Jan 23, 2020Electrical system

RADIO INTERMITTENTLY WOULD NOT TURN ON. THEN CAR WAS COMPLETELY DEAD AT HOME AND COULD NOT UNLOCK DOORS ETC. HAD TO CALL AAA TO HAVE TOWED TO DEALER. RECEIPT STATES 'IDS FAULT CODE B1D19:49 ACM CD INTERNAL ELECTRICAL FAILURE STAYS ON RANDOMLY CAUSING VOLTAGE DRAIN. REPLACE ACM AND PROGRAM, PERFORM COORDINATED HYBRID BATTERY MODULE PROGRAMMING OF PCM, ABS, SOBDM-C, AND DC/DC MODULE, SOFTWARE UPDATES TO ENHANCE DRIVING AND HYBRID BATTERY CHARGE'. MY HUSBAND WAS TOLD BY DEALER THIS IS COMMON WITH THIS CAR. PAID OVER $1500. ORIGINALLY WAS TOLD IT WOULD BE OVER $3000. A ' SECOND' DIAGNOSIS WAS COMPLETED AFTER MY HUSBAND COMPLAINED. THIS HAPPENED ALSO IN JAN OF 2019 CAR WAS ALSO TOWED TO DEALER BUT WE WERE TOLD NOTHING WAS FOUND TO BE DEFECTIVE.

NHTSA ODI 11301460

Jan 8, 2020Electrical system

SINCE I PURCHASED THE 2013 C MAX THERE HAS BEEN AN ONGOING PROBLEM. IT STARTS WITH THE CLOCK, TIME IS WRONG. NEXT THE RADIO WILL NOT WORK UNABLE TO SHUT IT OFF, CHANGE VOLUME BASICALLY NOTHING WORKS. AFTER A DAY OR 2 THE CAR WILL NOT START, NO POWER. ONCE WE JUMP START THE CAR EVERYTHING WILL BE OK UNTIL THE NEXT TIME. CURRENTLY RADIO IS NOT WORKING AGAIN AND NOW ENGINE LIGHT IS ON AND I AM GETTING A WARNING TO PULL OVER SAFELY NOW. IT TOOK MULTIPLE TIMES TO TRY TO SHUT VEHICLE OFF. FORD TELLS ME 'WE NEVER HEARD OF THIS'. THEY WANT $500.00 DOLLARS TO JUST DIAGNOSE THE PROBLEM. THIS IS INSANE BECAUSE IT IS NOT THE FIRST TIME WE HAD THE VEHICLE IN FOR THE CLOCK, RADIO AND DEAD BATTERY. WHAT HAD TO HAPPEN BEFORE THIS GETS FIXED? A SERIOUS ACCIDENT? I READ ALL THE COMMENTS ON HERE AND IT LOOKS LIKE THAT THIS IS AN ONGOING PROBLEM! FORD NEEDS TO FIX THIS PROBLEM !

NHTSA ODI 11297874

Dec 28, 2019Steering

MY CAR WOULD NOT TURN. A NOTIFICATION TO CHECK POWER STEERING APPEARED. I WAS PARKED AND COULD NOT GET OUT OF THE SPACE BECAUSE THE WHEELS WOULD NOT TURN. THERE ARE MULTIPLE REPORTS ON LINE ABOUT THE SAME ISSUE WITH CMAX CARS. THE REPAIR WILL COST ME $ 2,600 TO FIX

NHTSA ODI 11291684

Dec 13, 2019Steering

I WAS PULLING OUT OF MY DRIVE WAY AND TURNED MY STEERING WHEEL WHEN MY CAR'S POWER STEERING STOPPED WORKING INSTANTLY AND IT BECAME IMPOSSIBLE TO STEER, THERE WAS ALSO A MESSAGE THAT DISPLAYED SAYING "SERVICE POWER STEERING". WHEN I STOPPED AN RESTARTED THE CAR, THE MESSAGE AND STEERING WERE FINE, HOWEVER THIS REPEATED A FEW DAYS LATER. WHEN I TOOK IT TO FORD TO BE SERVICED, THEY SAID IT WAS 'PROBABLY A BATTERY ISSUE", WHICH WAS REPLACED, HOWEVER THE NEXT DAY, THE SAME ISSUES OCCURRED.

NHTSA ODI 11288877

Dec 4, 2019Body & structure

THE INNER DOOR PANEL ON BOTH REAR DOORS WARPS AND STICKS TO THE BOTTOM OF THE DOOR FRAME MAKING IT IMPOSSIBLE TO OPEN THE REAR DOORS. THE ONLY OPTION FROM FORD WAS TO REPLACE BOTH DOOR PANELS WHICH COST $400 EACH + LABOR. FORD IS AWARE OF THIS ISSUE SPECIFICALLY ON THE 2013 MODEL BUT HAS NOT ISSUED A RECALL.

NHTSA ODI 11286846

Dec 1, 2019Steering

ON MY 2013 CMAX ENERGI OVER THE LAST SEVERAL MONTHS, POWER STEERING INTERMITTENTLY STOPS WORKING, WHICH MAKES HIT HARD TO TURN THE STEERING WHEEL. "POWER STEERING REQUIRES SERVICE" WARNING COMES ON. IT GENERLLY OCCURS JUST AFTER STARTING THE CAR. AFTER RE-STARTING SEVERAL TIMES, POWER STEERING WILL TYPICALLY KICK BACK IN. DEALER INDICATED NEED TO REPLACE STEERING COLUMN. PARTS COST IS AROUND $2000 AND LABOR $1000.

NHTSA ODI 11283190

Nov 18, 2019Electrical systemFire

THIS VEHICLE'S EV CHARGE CORD HAD AN INCIDENT THAT SEEMED TO HEAT UP / BEND THE CORD NEAR THE PLUG BACK IN 2016. I REPORTED TO FORD AT THE TIME, THEY SAID DO NOT USE THE CORD AND SAID THEY HAD A RESOLUTION UPCOMING. TO KEEP ANYONE FROM USING THE CORD, I CUT IT UP AND SENT OFF THE PARTS FOR RECYCLING (COPPER). NO RECALL NOTICES SENT BY FORD, NO ARTICLES ONLINE, OR EVEN COMMON SENSE SUGGESTED I SHOULD KEEP THIS DANGEROUS CORD IN MY HOUSEHOLD TO POSSIBLY BE USED AGAIN (AND THE LIABILITY WOULD BE ON ME FOR BEING SO STUPID). WHAT THE RECALL AND ARTICLES DID SUGGEST WAS THE CORD REPLACEMENT WOULD BE DONE BY VEHICLE VIN NUMBER (THAT VEHICLE WOULD BE CHECKED TO SEE IF IT HAS RECEIVED A NEW CORD). WHEN I WENT IN FOR SERVICE THIS YEAR TO FINALLY GET THIS RECALL PROCESSED, IT WAS DENIED BECAUSE I NO LONGER HAD THE CORD EVEN THOUGH MY CAR HAD PREVIOUSLY BEEN SERVICED WITH THIS CORD IN THE CAR (BEFORE IT HAD AN ISSUE, FORD SAID DO NOT USE, AND I DISPOSED OF ONCE I READ THE RECALL NOTIFICATIONS). I WOULD LIKE TO REQUEST THE NHTSA GET INVOLVED AND MAKE FORD REPLACE MY EV CORD. THEIR RECORDS CLEARLY SHOW MY VEHICLE NEVER GOT A NEW CORD, BUT THEY ARE MAKING SOME CLAIM THAT WITHOUT THE OLD CORD, THEY HAVE NO WAY OF KNOWING IF IT WAS AN EV CORD THAT HAD THE PROBLEM. HOWEVER, MY CORD WAS PRODUCED PRE-2013, THEY ALL WERE COVERED UNDER THIS RECALL. JUST SEEMS LIKE FORD IS TRYING TO SAVE THEMSELVES MONEY AND DENY ME THIS RECALL. I DO NOT KNOW WHY THEY ARE DOING THIS BECAUSE THEY PREVIOUSLY INDICATED BY PHONE CALL THIS WOULD NOT BE A PROBLEM. HOWEVER, THE SERVICE REP APPARENTLY CALLED FORD MULTIPLE TIMES TRYING TO GET THIS PROCESSED, BUT FORD SIMPLY DECLINED SAYING I SHOULD NOT HAVE DESTROYED THE CORD EVEN THOUGH NOT LANGUAGE WAS PROVIDED I NEEDED TO KEEP AND EVEN INSINUATED I SHOULD DESTROY TO KEEP FROM BEING USED. SOUNDS LIKE FORD COVERED THEIR LEGAL LIABILITY AND SAVED MONEY.

NHTSA ODI 11280792

Nov 8, 2019Body & structure

MY REAR PASSENGER'S DOOR LATCH ON THE DRIVER'S SIDE IS NOT WORKING PROPERLY. IT IS KEEPING THE DOOR CLOSED BUT NOT EVEN TO LOCK THE DOOR. WHEN I LOCK THE DOORS WITH THE KEY FOB IT BEEPS TWICE WHICH WOULD INDICATE A DOOR IS NOT CLOSED PROPERLY AND IS NOT SECURELY LOCKED. ALTHOUGH ON THE DASH IT IS NOT INDICATING A DOOR IS NOT CLOSED.

NHTSA ODI 11278898

Nov 6, 2019Steering

RECEIVED WARNING "POWER STEERING REQUIRES SERVICE" WHILE DRIVING. SHORTLY AFTER, WE PULLED OVER AND TURNED OFF THE ENGINE FOR SEVERAL MINUTES. UPON RESTARTING THE CAR THE POWER STEERING WAS GONE--ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL AND THE MESSAGE SAID "POWER STEERING FAULT". OUR LOCAL DEALER SAID THIS WAS NOT COVERED BY WARRANTY OR RECALL. RESEARCH SHOWS MULTIPLE RECALLS ON 2013 FORD VEHICLES FOR THIS PROBLEM, BUT NOT FOR THE CMAX ENERGI (PERHAPS BECAUSE IT'S NOT A VERY POPULAR CAR AND THERE WEREN'T ENOUGH SOLD TO TRIGGER THE RECALL THRESHOLD).

NHTSA ODI 11278541

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Working with the data? Download all 228 complaints as CSV · fetched from NHTSA July 24, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Ford Cmax Energi verdict →