What 228 owners told NHTSA about the 2013 Ford Cmax Energi

Vehicle engine light remain on forcing the vehicle to only operate in engine mode. Vehicle is a plug in hybrid vehicle and because of the engine light will not switch back to plug in or hybrid mode. Vehicle is available to inspection upon request.

NHTSA ODI 11485402

CAR WILL STALL AND BRAKES AND STEERING LOCK UP. THIS HAS OCCURRED IN WHEN PULLING INTO TRAFFIC. IT ALWAYS OCCURS WHEN ON A HILL. VERY DANGEROUS BUT FORD DENIES ANY PROBLEMS. IT HAS OCCURRED SINCE 2014. LAST TIME WAS AS BELOW

NHTSA ODI 11387933

I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VEHICLE.

NHTSA ODI 11374650

TL* THE CONTACT OWNS A 2013 FORD C-MAX THE CONTACT STATED THAT AFTER HER HUSBAND DROVE THE VEHICLE FOR AN HOUR, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS THEN INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO CROWN FORD (247 SUNRISE HWY, LYNBROOK, NY 11563, (516) 825-8300) TO BE DIAGNOSED. THE MECHANIC CONFIRMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,000. *BF CONSUMER STATED RECALL WAS EXPIRED.*JB

NHTSA ODI 11330589

WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR

NHTSA ODI 11328027

RE: POWER CORD FOR HYBRID CHARGING SYSTEM. IT IS FAULTY AND DANGEROUS! SAFETYRECALL #: 18S24. NHTSA RECALL: 18V-592 I PURCHASED A VEHICLE (USED) LOCALLY FROM A FORD DEALERSHIP-MULLINAX FORD IN NORTH PALM BEACH FL. UNFORTUNATELY THE POWER CORD WAS NOT WITH THE VEHICLE AND THEY HAD TO CONTACT THE DEALERSHIP IT CAME FROM, AND GEORGIA, TO SEND A POWER CORD. AS IT TURNS OUT THAT POWER CORD IS FAULTY FROM DAY ONE. IT OVERHEATS IN JUST MINUTES. I COMPLAINED TO THE DEALERSHIP MANY TIMES, BROUGHT THE VEHICLE IN AND THEY CONFIRMED THE POWER CORD WAS INDEED FAULTY. THEY HAD FIRST SAID THEY WOULD CONTACT FORD AND WOULD COVER IT. WELL THEY LIED AND DID NOT COVER IT. AND I'M STUCK WITH PAYING FOR AN EXPENSIVE VEHICLE THAT I CANNOT CHARGE, PAID EXTRA TO HAVE A FORD CERTIFIED, SO I THEN COULD PAY EVEN MORE TO HAVE AN EXTENDED WARRANTY. NONE OF WHICH COVERS THIS FAULTY POWER CORD THE ONE THAT PROBABLY DID NOT EVEN COME WITH THE VEHICLE. THEN, I HAVE RECEIVED NOT ONE BUT TWO NOTICES FROM THE FORD CORPORATION STATING THERE'S A RECALL ON THE CORDS, GREAT I THOUGHT. WELL, THEY STILL ARE NOT PROVIDING ME WITH A NEW SAFE AND FUNCTIONING CORD! NOTHING FROM FORD, AND NOTHING FROM THE DEALERSHIP WHO, ACCORDING TO A PERSON I SPOKE WITH AT FORD, I WAS TOLD THAT THEY HAD ALREADY REPAIRED MY VEHICLE. THAT IS A BLATANT LIE! I TOOK IT IN A SECOND TIME PER THEIR REQUEST, AND HE STILL WOULD NOT REPAIR OR REPLACE MY CORD. I SPENT EXTRA MONEY HAVING AN ELECTRICIAN TO MY HOUSE AND RAN ANOTHER POWER LEAD OUT TO WHERE MY CAR IS AND FOUND THAT INDEED IT WAS THE CORD. THROUGH MY ONLINE RESEARCH I HAVE FOUND THAT MANY HOMES AND GARAGES HAVE BEEN BURNT DOWN BECAUSE OF THESE FAULTY CORDS! CAN YOU PLEASE EXPLAIN TO ME HOW FLORIDA CAN GET AWAY WITH THIS, AND THE LOCAL DEALERSHIPS CAN SCREW THE PUBLIC LIKE THIS? PUTTING US IN DANGER? SELLING EXTENDED WARRANTEES ARE NOT HONORING THEM?

NHTSA ODI 11209170

I WAS DRIVING ON THE FREEWAY AND ALL OF THE SUDDEN MY CAR LOST POWER AND A "STOP SAFETLY NOW" WARNING POPPED UP ON MY SPEEDOMETER. I MANAGED TO GET TO SIDE OF THE FREEWAY AND STOPPED THE CAR. I LOOKING ONLINE FOR A SOLUTION AND I READ THAT I CAN TURN ON AND OFF THE CAR A COUPLE TIMES AND THAT WILL FIX IT. I READ THERE WAS THE SAME ISSUE WITH THE FORD FOCUS ELECTRIC VEHICLES AND THERE WAS A RECALL TO REPLACE A DEFECTIVE PART. THE FORD C-MAX HAS THE SAME ISSUE BUT WAS NEVER ISSUED A RECALL. THIS IS A VERY DANGEROUS ISSUE SINCE IT HAS HAPPENED TWICE WHILE ON THE FREEWAY AND I HAVE A SUDDEN LOSS OF POWER AND ACCELERATION. FORD SHOULD ISSUE THE RECALL TO THE C-MAX AS FOR THE "STOP SAFETLY NOW" ISSUE ON THEIR ELECTRIC VEHICLES.

NHTSA ODI 11155711

THE BATTERY 12V IS UNEXPECTEDLY DISCHARGED VIA THE TCU MODULE (MODEM) GM5Z-14G229-BD. THE DRIVER CAN NOT START THE CAR. THE BATTERY WAS REPLACED ABOUT 8 MONTHS AGO THE MENTIONED PROBLEM REMAINED. THE DEALER DID NOT COMPLY WITH TSB 16-0157 AND DID NOT REPLACE THE DEFECTIVE PART. FORD DOES NOT SEE THE POSSIBILITY OF REPAIRING THE PROBLEM. MODULE NUMBER GM5Z-14G229-BD.I ALREADY HAD PROBLEMS TWICE. ONCE IN THE PARKING LOT IN FRONT OF THE HOUSE AND ONCE AT WORK.

NHTSA ODI 11128325

PUSH TO START / STOP BUTTON FAILS TO SHUT OFF VEHICLE. VEHICLE IS STATIONARY AND IN PARK. UNABLE TO SECURE VEHICLE, UNABLE TO LOCK DOORS UNABLE TO TURN OFF LIGHTS, UNABLE TO SHUT VEHICLE DOWN. EACH TIME PUSH TO STOP PRESSED VEHICLE STARTS AGAIN, DASH FLASHES FORD LOGO. IF YOU WALK AWAY THE CAR HONKS HORN. VEHICLE LOCATED AT PARKING GARAGE LLOYD CENTER. PROBLEM SIMILAR TO RECALL 15V436000 AND FORD RECALL 15C06. CAR SHUT OFF HAS HAPPENED SEVERAL TIMES IN THE PAST.

NHTSA ODI 11080365

WHILE DRIVING, THE CAR WILL SUDDENLY STOP RUNNING. AN WARNING LIGHT COMES ON SAYING"STOP SAFELY NOW". BRAKES AND STEERING ARE NOT AFFECTED SO I CAN PULL OVER TO THE SIDE. ONCE THE CAR IS TURNED OFF AND THEN RESTARTED IT WILL RUN NORMALLY.

NHTSA ODI 11004091

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC; HOWEVER; THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.

NHTSA ODI 10884517

DRIVING APPROXIMATELY 45MPH AND LOST POWER ON A BUSY ROAD WITH SEMI COMING UP BEHIND ME. DISPLAY STATED "STOP SAFELY NOW".

NHTSA ODI 10850301

WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSITION THE GEARSHIFT JUST PAST THE DRIVE MODE, THE PROBLEM STOPS. IN OTHER WORDS, WHEN THE GEAR SHIFT IS SET JUST PAST PARK, THE CAR NEVER LOSES POWER. WHEN I TOOK THE CAR IN FOR REPAIR IN JANUARY 2015, I WAS TOLD THAT THE GEARSHIFT WAS NOT COVERED BY THE WARRANTY AND FURTHERMORE THE PART IS NOT AVAILABLE UNTIL THE BEGINNING OF MARCH (IT'S ON BACKORDER). *TR

NHTSA ODI 10704268

WE STOPPED AT A STOP SIGN BEFORE TAKING A LEFT TURN ON TO TEXAS 77, WHEN I STARTED THE GAS MOTOR FAILED TO START BUT THE ELECTRIC CARRIED US FORWARD TO THE CENTER LINE. A WARRING CAME UP A TRIANGLE WITH ! TELL US TO STOP BUT OF COURSE WE WERE ON THE CENTER LINE. AN 18 WHEELER WAS COMING FAST BEHIND US AND WAS ABLE TO PASS ON THE WRONG SIDE OF THE ROAD AS NO CARS WERE COMING. COULD HAVE BEEN A MAYOR ACCIDENT. I HAVE BUT TOLD BY FORD DEALER THAT THE GAS MOTOR WHICH CYCLES OFF DID NOT START. THIS IS THE SECOND TIME THIS HAS HAPPENED.. AS OF TODAY THEY CAN'T FIND ANYTHING WRONG. I AN AFRAID TO DRIVE THIS CAR EVEN THOUGH I LIKE IT VERY MUCH. *TR

NHTSA ODI 10694302

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400.

NHTSA ODI 10668308

THE LOSS OF POWER INCIDENT OCCURRED ON MAY 27, 2014, WHILE DRIVING 70 MPH IN THE FAST LANE OF THE 405 FREEWAY AT THE INTERSECTION OF THE 405 AND 5 FREEWAYS IN LOS ANGELES, CA. THE FORD C MAX 2013 SUDDENLY DROPPED FROM 70 MPH TO LESS THAN 5 MPH. THE CAR WARNING MESSAGE ON THE DASH READ: "STOP SAFELY". DUE TO THE COURTESY OF THE MANY DRIVERS ON THE FREEWAY AT 7 IN THE MORNING, THE CAR CROSSED 4 TO 5 LANES OF FAST MOVING TRAFFIC, IN A LIMITED OPERATING MODE AT APPROXIMATELY 5 MILES AN HOUR, ENDING AT THE ON-RAMP FOR CARS ENTERING THE FREEWAY. THE CAR WAS STOPPED BUT NOT TURNED OFF. AT THAT POINT THE FUEL HISTORY DISPLAY WAS BLANK FOR THE LAST FIVE MINUTES. AFTER WAITING APPROXIMATELY ANOTHER 5 MINUTES, THE CAR WAS RESTARTED AND APPEARED TO RUN NORMALLY. IMMEDIATELY, THE CAR WAS DRIVEN TO THE NEAREST FORD SERVICE CENTER, GALPIN FORD IN SHERMAN OAKS, CALIFORNIA FOR ASSISTANCE AND DIAGNOSIS. THE GALPIN SERVICE DEPARTMENT COULD NOT LOCATE A COMPUTER CODE THAT RELATED TO THE PROBLEM. AFTER LEAVING GALPIN FORD, THE CAR WAS DRIVEN 350 MILES TO WALNUT CREEK, CA WITH NO POWER ISSUES. THE NEXT DAY, THE SERVICE MANAGER WAS CONTACTED AT WALNUT CREEK FORD (WHERE THE CAR WAS LEASED ON MARCH 27, 2014). THE SERVICE MANAGER THERE INDICATED IF THERE WAS NO COMPUTER CODE FOR THE PROBLEM, NO DIAGNOSIS COULD BE MADE UNTIL THE LOSS OF POWER OCCURRED AGAIN. AS OF JUNE 11, 2014, THE LOSS OF POWER ISSUE HAS NOT RECURRED. *TR

NHTSA ODI 10597744

UNDER NORMAL OPERATING CONDITIONS, MY HUSBAND BUMPED THE IGNITION KEY WITH HIS KNEE AND THE CAR TURNED OFF. HE QUICKLY FIGURED OUT WHAT HAD HAPPENED AND PULLED OVER AND RESTARTED IT AND WE CONTINUED ON. *TR

NHTSA ODI 10596907