What 228 owners told NHTSA about the 2013 Ford Cmax Energi

PURCHASED 2013 CMAX USED FROM A CAR DEALER WITH 39,000 MILES ON IT IN 2018. BEEN DRIVING IT FOR 1.5 YEARS- NOW HAS 58,000 MILES.. SUDDENLY WARNING RED TRIANGLE APPEARED WITH AUDIO ALERT TO STOP THE CAR IMMEDIATELY. I WAS DRIVING ON I-95 IN THE MIDDLE LANE AT 60 MPH. COULD FEEL THE CAR HAD LOST POWER, ABLE TO GET TO BREAKDOWN LANE AND HAD THE CAR TOWED-TO DEALERSHIP. THEY FOUND "NOTHING WRONG." CAR RETURNED TO ME- SECOND INCIDENT 3 DAYS LATER, WHILE TURNING INTO SHOPPING CENTER, AGAIN, FELT THE CAR LOSE POWER, RED TRIANGLE/WARNING. STALLED IN LOT- IT WAS A SUNDAY. TURNED THE CAR OFF- WHEN I TURNED IT BACK ON ENGINE WARNING LIGHT WAS ON .I CALLED THE FORD DEALERSHIP, AND SPOKE TO A SALES PERSON WHO TOLD ME IT WAS SAFE TO ATTEMPT TO DRIVE THE CAR- ABLE TO DRIVE IT HOME ( SLOWLY)- THEN TO DEALERS THE NEXT DAY- WARNING LIGHT STILL ON. DEALERSHIP UNABLE TO FIND THE ROOT CAUSE OF THE PROBLEM AND FORD GIVING LIMITED SUPPORT TO THE DEALERSHIP. CAR STILL IN THE SHOP X 1 WEEK- SERVICE ADVISOR STATES IT WOULD NOT BE SAFE FOR ME TO TAKE THE CAR UNTIL THEY FIND THE CAUSE BECAUSE IT COULD DO IT AGAIN AT ANY TIME. *TT CONSUMER STATED SHE WOULD LIKE COMPLAINT TO BE DELETED. THE FORD FIXED THE PROBLEM, IT WAS A WIRING SHORTAGE IN THE WIRING HARNESS.*JB

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POWER STEERING WENT OUT WHILE IN MOTION IN A PARKING LOT. CAR WAS LESS THAN 2,000 MILES OUTSIDE OF WARRANTY. POOR DESIGN OF COLUMN THAT HAD BEEN RECALLED ON SIMILAR VEHICLES CAUSED SHORTS THROUGHOUT THE ELECTRICAL SYSTEM. THIS RESULTED IN THREE PAGES WORTH OF SYSTEM ERRORS WHEN CHECKED. $2,000 TO REPAIR. NO SHORTS SINCE REPLACEMENT OF FAULTY PART.

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I CHARGER WAS RECALLED IN AUGUST 2018. THE REPLACEMENT PART IS NOY AVAILABLE. I CANNOT CHARGE MY CAR WITHOUT RISKING A FIRE.

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2013 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO FAILED CHARGING CABLE. CONSUMER IS SEEKING REIMBURSEMENT FOR CABLE PURCHASED PRIOR TO RECALL. *LD *JS

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FORD CHARGER FOR C-MAX PHEV OVERHEATED AND CAUSED WALL OUTLET TO BURN

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HAVE A WARNING CHECK ENGINE LIGHT, IT'S A STOP SAFETY MESSAGE. CAME ON AND ORANGE ENGINE LIGHT CAME ON WITH IT. SEEMS FORD HAS A WIRE PROBLEM AT THE BATTERY, I UNDERSTAND IT MIGHT BE CAUSED BY A WIRE BECOMING BARE FROM RUBBING. IS THIS A RECALL??????????

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THE CAR IS COMPLETELY DEAD. NO LIGHTS AND WILL NOT START. THIS IS THE FORTH TIME AND THE DEALER DOES NOT KNOW HOW TO FIX THE PROBLEM

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STEREO SYSTEM FAILS INTO AN UNRESPONSIVE STATE. THE RADIO WILL REMAIN ON AND EMIT SOUND EVEN WHEN CAR IS SHUT OFF. THIS PUTS A DRAINS THE BATTERY AND WILL MAKE IT IMPOSSIBLE TO START AFTER SITTING FOR A DAY OR TWO.

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WHEN YOU TURN OFF THE ENGINE, THE RADIO STAYS ON. WHEN THE ENGINE IS RUNNING, YOU CANNOT TURN DOWN VOLUME, USE NAVIGATION, ADJUST TEMPERATURE, USE CRUISE CONTROL. IT BEGAN WHEN I WAS TURNING THE CAR OFF AFTER A SHORT DRIVE. THIS IS THE SECOND TIME

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HELLO MY 12V BATTERY IS DISCHARGING SUDDENLY AND WITHOUT REASON. THE BATTERY HAS BEEN REPLACED AND THE FAULT RETURNS. ACCORDING TO TSB 15-0089, WHEN REPLACING THE BATTERY IN THE 2013 CAR, THE ELECTRONIC MODULE SHOULD BE REPLACED. THE DEALER NEVER PERFORMED THIS STEP, THE FORD MOTOR COMPANY DOES NOT TAKE RESPONSIBILITY FOR THE DEALER. I'M AFRAID THAT EVENTUALLY MY CAR WILL BURN. THIS FAULTY ELECTRONIC MODULE (MODEM OR TELEMETRICS) IS LOCATED NEAR THE HIGH VOLTAGE LION BATTERY. PLEASE HELP . I MENTION THAT FORD RECOMMENDS NOT TO CONNECT THE CHARGING CABLE DUE TO THE POSSIBILITY OF FIRE. GREETINGS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE CONVENIENCE CHARGE CORD OVERHEATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HANSEL FORD (3075 CORBY AVE, SANTA ROSA, CA 95407, (707) 623-1426) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY THE DEALER. THE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB

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I AM EXPERIENCING CHRONIC ISSUES WITH THE 12V LOW VOLTAGE BATTERY DRAINING AND LEAVING THE CAR DEAD. THE CAR PULLS LOAD FROM THE BATTERY WHEN THE VEHICLE IS OFF AND ALL ELECTRONICS ARE SUPPOSEDLY OFF. THIS APPEARS TO BE AN EXTREMELY COMMON ISSUE AMONG OWNERS OF 2013-2014 FORD C-MAX OWNERS. FORD HAS BEEN UNABLE TO ASSIST AS THEY SAY MY VEHICLE (BASED ON VIN) WAS NOT AN EFFECTED MODEL ON THEIR CSP-15B04 PROGRAM.

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THE BATTERY UNLOADS. UNLESS BATTERY REPLACEMENT. I FEAR ABOUT SHORTAGE WHICH MAY LEAD TO FIRE.

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THE BATTERY 12V IS UNEXPECTEDLY DISCHARGED VIA THE TCU MODULE (MODEM) GM5Z-14G229-BD. THE DRIVER CAN NOT START THE CAR. THE BATTERY WAS REPLACED ABOUT 8 MONTHS AGO THE MENTIONED PROBLEM REMAINED. THE DEALER DID NOT COMPLY WITH TSB 16-0157 AND DID NOT REPLACE THE DEFECTIVE PART. FORD DOES NOT SEE THE POSSIBILITY OF REPAIRING THE PROBLEM. MODULE NUMBER GM5Z-14G229-BD.I ALREADY HAD PROBLEMS TWICE. ONCE IN THE PARKING LOT IN FRONT OF THE HOUSE AND ONCE AT WORK.

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THE RADIO WILL NOT LET ME CHANGE STATION, VOLUME, SYNC MY PHONE FOR HANDSFREE. WHEN I OPEN THE DOOR THE RADIO NORMAL SHUTS OFF. HOWEVER IT IS JUST STAYING ON

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WE HAVE USED THE SUPPLIED UTILITY 120V CHARGING CABLE SINCE WE ACQUIRED THE CAR TO CHARGE IT AT HOME. RECENTLY, I NOTICED THAT THE UTILITY CABLE PLUG WAS MELTED AND THE WEATHERPROOF SOCKET FIXTURE PLASTIC HOUSING WAS BURNT I CHANGED THE UNIT TO A DIFFERENT OUTDOOR OUTLET. IT BURNED THAT OUTLET SO BADLY THAT IT'S GFCI WAS TRIPPED AND COULD NOT BE RESET. FEARING A POSSIBLE HOUSE FIRE, I STOPPED USING THE CORD. I REPORTED IT TO OUR FORD DEALER AS A HAZARDOUS PRODUCT DEFECT. OUT OF WARRANTY WAS THE REPLY. I DO NOT KNOW WHERE THE ELECTRICAL RATE LIMITING CIRCUITRY IS IN THE SYSTEM, BUT I STRONGLY SUSPECT THAT DURING CHARGING, THE CAR NOW DRAWS MORE WATTAGE (1600-1700W, LESS THAN A POWERFUL HAIRDRYER) THAN THE CABLE UNIT IS RATED AT (1440W, PER IT'S LABELING), AND THIS DISCREPANCY OVER MANY MANY HOURS OF CONTINUOUS LOAD HAS LED TO THE FAILURE. THE SERVICE MANAGER AT THE DEALERSHIP SAID THIS WAS THE THIRD SUCH FAILURE HE HAS PERSONALLY SEEN. THAT IS ONE DEALERSHIP OUT OF THE NATIONWIDE FORD NETWORK, IMPLYING 1000'S OF THESE FAILURES MAY HAVE OCCURRED. IT IS A VERY SERIOUS CONDITION, WHICH COULD LEAD TO A HOUSE FIRE AND SHOULD BE INVESTIGATED AND RECALLED, IN MY VIEW.

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2013 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO THE CHARGING UNIT FOR VEHICLE OVERHEATING. *LD THE CONSUMER STATED THE CHARGING UNIT BEGAN BURNING SOCKETS TO THE POINT OF DISCOLORATION. *JS *JS

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PUSH TO START / STOP BUTTON FAILS TO SHUT OFF VEHICLE. VEHICLE IS STATIONARY AND IN PARK. UNABLE TO SECURE VEHICLE, UNABLE TO LOCK DOORS UNABLE TO TURN OFF LIGHTS, UNABLE TO SHUT VEHICLE DOWN. EACH TIME PUSH TO STOP PRESSED VEHICLE STARTS AGAIN, DASH FLASHES FORD LOGO. IF YOU WALK AWAY THE CAR HONKS HORN. VEHICLE LOCATED AT PARKING GARAGE LLOYD CENTER. PROBLEM SIMILAR TO RECALL 15V436000 AND FORD RECALL 15C06. CAR SHUT OFF HAS HAPPENED SEVERAL TIMES IN THE PAST.

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THE 12-VOLT BATTERY WILL DIE WITHOUT WARNING OR REASON. NO LIGHTS LEFT ON, OR ANYTHING THAT MAY DRAIN THE BATTERY. THIS LEAVES YOU WITHOUT ACCESS TO YOUR CAR AS THERE ARE NO KEYS. PARKED THE CAR AT NIGHT, AND WOKE UP THE NEXT DAY TO A COMPLETELY DEAD CAR. AFTER GETTING A JUMP START, THE CAR WILL BE FINE FOR A MONTH OR TWO; BUT THEN HAVE THE SAME PROBLEM AGAIN. HAS HAPPENED AT LEAST 4 TIMES IN THE YEAR I HAVE OWNED THE CAR.

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CMAX MELTING PLUG THE 120 VOLT, 12 AMP CHARGE CORD THAT CAME WITH MY CAR IS OVERHEATING CREATING A FIRE HAZARD. THE END OF THE CORD THAT PLUGS INTO THE WALL HAS MELTED AND LEFT BURN MARKS ON THREE DIFFERENT ELECTRICAL OUTLETS IN MY GARAGE WHERE I PLUG THE CAR IN TO CHARGE. I PUT IN A DEDICATED 20 AMP LINE AND PLUG DUE TO THIS PROBLEM IN AUGUST. THE PLUG STILL BURNED AND MELTED. I HAVE PHOTOS OF THE OUTLET AND PLUG. I MADE FORD AWARE OF THE PROBLEM AND ADVISED VIA. FORD EV HELP LINE CASE # CAS-13607255. I AM TAKING THE CAR AND CHARGER INTO FORD ON MONDAY COMING 11/27/17. THIS PROBLEM WITH THE CORD HAS BEEN GOING ON SINCE 2013. I THOUGHT IT WAS MY PLUG. IT IS NOT.

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CAR WILL NOT START AFTER BEING PARKED. AUTOMATIC DOOR OPENER DOES NOT WORK TO OPEN CAR. ONLY VALET KEY WILL OPEN CAR. ALL ELECTRICAL SYSTEMS ARE DEAD, THIS HAS HAPPENED MORE THAN 10 TIMES SINCE I PURCHASED THE CAR IN 2014. SUPPOSEDLY THIS PROBLEM HAS BEEN REPAIRED BY THE DEALERSHIP EACH TIME BY REPLACING THE BATTERY, REPLACING RELAY SYSTEMS, ETC. BUT IT CONTINUES TO RECUR. THERE IS NO PATTERN TO ITS OCCURRENCE BUT IS WELL KNOWN TO FMC.

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I HAVE HAD A CONTINUAL PROBLEM WITH MY CAR BATTERY GOING DEAD. IT HAPPENS RANDOMLY EVERY 4 OR 5 MONTHS. I USE MY CAR EVERY DAY, THE BATTERY DRAINS OVERNIGHT. THE BATTERY TESTS FINE AT THE FORD DEALER. THIS LAST TIME THE BATTERY DIED, WE TRICKLE CHARGED IT AND AFTER GAINING BACK POWER NOTICED WE LOST ALL POWER FUNCTIONS TO ALL DOORS ON OUR VEHICLE. AFTER A WEEK OF DIAGNOSIS AT THE FORD DEALER IT WAS DETERMINED THAT TWO OF THE DOOR MODULES WENT OUT AT THE SAME TIME. FORD ORDERED NEW MODULES AND ONE CAME TO THEM DEFECTIVE. I HAVE TO GO IN YET AGAIN NEXT WEEK TO HAVE THEM CHANGE OUT THAT MODULE FOR LACK OF THE AUTO UP FEATURE. I THINK FORD HAS A PROBLEM WITH THESE MODULES, I THINK THEY ARE CAUSING THE BATTERY TO DRAIN OVERNIGHT, AND LEADING TO EXPENSIVE DIAGNOSTIC/REPAIRS BILLS AT THE VEHICLE OWNERS EXPENSE. THIS ISSUE IS NOT CAUSED BY A VEHICLE OWNER, THIS IS FAULTY PARTS FROM FORD. I AM NOT CONFIDENT THAT THE NEW OEM PARTS WILL LAST LONG, THIS PROBLEM NEEDS TO BE CORRECTED. MY 2013 FORD CMAX ONLY HAS 48K MILES AND IS TAKEN CARE OF AND MAINTAINED REGULARLY.

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CAR GOES DEAD AND 12-VOLT BATTERY IS BEING DRAINED BECAUSE FAULTY COMPUTER PROGRAMMING LEAVES ELECTRICAL MODULES ON EVEN WHEN THE CAR IS TURNED "OFF." UNCLEAR IF ITEMS THAT REMAIN ELECTRICALLY "HOT" POSE DIRECT SAFETY PROBLEMS, BUT CONSUMERS RISK BEING UNABLE TO START/RESTART THE CAR IN EMERGENCY OR NORMAL SITUATIONS. FORD DECLINES TO PAY FOR REPROGRAMMING THIS FAULTY DESIGN BEYOND THE NORMAL WARRANTY TIME (EVEN WHEN THE CAR IS COVERED BY A FORD EXTENDED "PREMIUM" WARRANTY). IN MY CASE, THE CAR WAS PARKED AT MY HOME AND THE BATTERY FAILED - TWICE IN A FEW WEEKS - OVERNIGHT IN WARM SUMMER WEATHER. I URGE YOU TO EXAMINE WHAT SYSTEMS ARE BEING LEFT ON AND TO URGE OR REQUIRE FORD TO CORRECT ITS DESIGN DEFICIENCIES. THANKS.

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WHEN VEHICLE IS LOCKED, WINDOWS WILL ROLL DOWN BY THEMSELVES.

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VECHILE AND ELECTRICAL COMPONENTS DO NOT SHUT OFF WHEN IGNITION IS TURNED OFF AND KEY REMOVED. RADIO VOLUME CAN NOT BE TURNED DOWN CREATING A DISTRACTION WHILE DRIVING. CAR BATTERY DEAD AFTER SEVERAL HOURS. NHTSA CAMPAIGN ID #: 15V436000 IS FOR SAME PROBLEM ON LIKE CARS, BUT NOT FOR THIS PARTICULAR MANUFACTURING DATE. (NOT A VECHILE CONDITION, BUT AS LUCK WOULD HAVE IT, I WAS STRANDED IN BELOW FREEZING BLIZZARD CONDITIONS)

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