What 679 owners told NHTSA about the 2013 Chrysler Town And Country

MY AIRBAG LIGHT COMES ON AND OFF CONTINUALLY WHEN I AM DRIVING MY VEHICLE. THIS ISSUE HAS OCCURRED SINCE THE VEHICLE WAS PURCHASED. I BELIEVE IF THIS ISSUE CONTINUES IT MAY CAUSE THE AIRBAG NOT TO DEPLOY OR TO DEPLOY IN ERROR. THIS IS VERY CONCERNING. DEALERSHIP HAS FAILED TO REPAIR THIS ISSUES AFTER 3 ATTEMPTS. THE VEHICLE IS ON A STREET OR HIGHWAY WHEN ISSUE OCCURS.

NHTSA ODI 11055486

WHILE DRIVING, THE ENGINE SHUTS OFF SUDDENLY. THERE IS NO WARNING, AND NO CHECK ENGINE LIGHTS COME ON. NO ABNORMAL NOISES OR PROBLEMS FROM THE GAUGES ARE PRESENT. WHEN HOOKED UP TO A COMPUTER, NO PROBLEMS ARE SHOWN. HAS HAPPENED TWO TIMES IN A MONTH. AFTER 15 MINUTES OR SO, VEHICLE WILL START AND ACT NORMAL.

NHTSA ODI 11055138

WE PURCHASED NEW TIRES FOR THE FRONT OF OUR 2013 CHRYSLER TOWN & COUNTRY ON 9/29/17 FROM TIRES PLUS IN STILLWATER, MN. ON 10/10/17, JUST 11 DAYS LATER, WHILE DRIVING 55 MPH ON A SMOOTH, CLEAR HIGHWAY, THE FRONT RIGHT TIRE BLEW UP, CAUSING A HORRIFIC CRASH. THERE WAS A LOUD EXPLOSION, THE CAR VEERED OUT OF CONTROL, MY HUSBAND FOUGHT THE WHEEL AS IT SKIDDED ALONG THE GRAVEL VERGE. WE WERE ON 2 WHEELS, ABOUT TO FLIP, WHEN WE HIT A PAVED DRIVEWAY, WHICH SWUNG THE VAN AROUND FULL FORCE DOWN A DITCH INTO A PINE GROVE. AIRBAGS DEPLOYED, WE SUSTAINED MINOR INJURIES (ALTHOUGH IT TURNS OUT THEY AREN'T SO MINOR AFTER ALL) THANKS TO SAFETY CONSTRUCTION IN THE CAR AND OUR SEAT BELTS. THE VAN WAS TOTALED. WITNESSES, THE SHERIFF, THE WRECKER DRIVERS (IT TOOK 2), AND (LATER) OUR MECHANIC AGREED THAT THE FRONT RIGHT TIRE HAD SEPARATED FROM THE RIM SUDDENLY, (HENCE THE EXPLOSION SOUND) AND WAS CLEARLY THE CAUSE OF THE ACCIDENT. WE WERE 200 MILES FROM HOME AND NEEDED A HOTEL, HOSPITAL VISITS, AND A NEW CAR. RESIDUAL INJURIES ARE MINOR BUT IMPAIR OUR DAILY LIVES: WRENCHED SHOULDERS, PERSISTENT BRUISING, PTSD, AND THE TIME AND COST OF BORROWING MONEY TO GET A REPLACEMENT CAR. ATTORNEYS AREN'T INTERESTED IN THE CASE BECAUSE OUR INJURIES AREN'T PROFITABLE ENOUGH FOR THEM, BUT THIS IS A SITUATION WHERE THE PRODUCT FAILED, AND OUR LIVES THREATENED. IF WE HADN'T HIT THAT DRIVEWAY, OR SEAT BELTS AND STRUCTURAL PROTECTIONS, WE'D HAVE ROLLED AND DIED. THE TIRE WAS CLEARLY THE CAUSE. THE TIRE WAS A FIRESTONE DESTINATION LE2 P-METRIC BL 225/65R17 102 BRAND NEW (ABOUT 300 MILES ON THE TIRE) DOT# W22YDE40617

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHEN THE IGNITION WAS STARTED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS TEMPORARILY REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 112,553. *TT UPDATED 8/14/18*JB

NHTSA ODI 11054049

RECURRING EVAPORATIVE EMISSIONS LEAK DETECTED (VERY SMALL). VEHICLE HAS BEEN TAKEN BACK TO CHRYSLER MULTIPLE TIMES AND CHECK ENGINE LIGHT COMES BACK ON. CODE IS P0456

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EVERY THREE TO FIVE DAYS THE VEHICLE WILL NOT START. THERE IS A CONSTANT 2 AMP DRAW ON THE BATTERY. THEY KEPT THE VEHICLE AT THE DEALERSHIP FOR ALMOST TWO MONTHS. THE TIPM MODULE, WIN MODULE, RIGHT DOOR MODULE AND RADIO HAVE ALL BEEN REPLACED BUT NONE OF THESE THINGS HAVE FIXED THE PROBLEM. THE PROBLEM CAN NOT BE RESOLVED AND YOU HAVE NO IDEA WHEN THIS ELECTRICAL FAILURE IS GOING TO OCCUR.

NHTSA ODI 11045912

WHEN I DRIVE OVER ANY TYPE OF MODERATE OR ROUGH TERRAIN, MY CAR RATTLES OR MAKES A SOUND SIMILAR TO POPPING POPCORN.

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WHILE DRIVING DOWN THE ROAD MY VAN HAS STARTED SHUTTING OFF! I HAVE TO COAST TO THE SIDE OF THE ROAD AND RESTART THE ENGINE. THIS HAS HAPPENED MULTIPLE TIMES TO ME AND ALSO MY HUSBAND. THIS IS VERY DANGEROUS AND THERE IS NO WARNING SIGNS BEFORE THE ENGINE SHUTS OFF, DOESN'T SEEM TO MATTER WHAT SPEED, IT HAS SHUT OFF GOING 55, 30 AND WHILE PULLING INTO A PARKING LOT. IT HAS BEEN HOOKED UP TO A COMPUTER AND NO PROBLEM CODE HAS SHOWN UP.

NHTSA ODI 11039549

WE PURCHASED OUR TOWN & COUNTRY NEW IN 2012. WE'VE PUT JUST OVER 51,000 MILES ON IT. IT'S BEEN A GREAT VEHICLE. WE'VE BEEN TO FLORIDA AND BACK TWICE (21 HR DRIVE), AND ALL OVER THE EASTERN HALF OF THE COUNTRY. IT WAS A GREAT VEHICLE THUS FAR SO I EXPECTED IT TO LAST UNTIL WELL OVER 51,000 MILES. ALL OF A SUDDEN A FEW MONTHS AGO, WHILE DRIVING, THE VAN WOULD JUST SHUT OFF. LOSS OF POWER STEERING, RADIO OFF, NOTHING. YOU HAVE TO ATTEMPT TO PULL OVER TO THE SIDE OF THE ROAD WITH NO POWER STEERING, PUT THE VEHICLE IN PARK, AND TURN IT BACK ON. IT DOES THIS RANDOMLY. IT'S DONE IT WHILE I'VE BEEN ON A HIGHWAY DRIVING 65 MPH AND IT'S DONE IT IN TOWN DRIVING 25-30 MPH. WE NEVER KNOW WHEN IT WILL HAPPEN. IT'S EXTREMELY DANGEROUS, COULD POTENTIALLY KILL MY FAMILY, AND IT'S AMAZING HOW MANY OF THE SAME STORY I'VE READ ABOUT THIS VEHICLE. WE'VE TAKEN IT TO BE DIAGNOSED AND LOOKED AT MULTIPLE TIMES AND NO ONE CAN FIND ANYTHING WRONG WITH IT. IT'S PAID OFF SO IT'S GOING BYE BYE. WON'T EVER BUY A CHRYSLER AGAIN.

NHTSA ODI 11035205

I WAS DRIVING AND LOST A FULL TANK OF GAS WITHIN A HOUR, STOPPED AND NOTICE AND SMELLED GAS LEAKING FROM BOTTOM OF ENGINE. TOOK IT TO THE NEAREST DEALERSHIP AND WAS TOLD I HAD A BAD FUEL RAIL.

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THIS STARTED ABOUT 4 WEEKS AGO, APPROXIMATELY 9/10/2017. THE VEHICLE DID NOT WANT TO START. WE WERE UNDER THE IMPRESSION THAT THE BATTERY WAS DEAD. JUMPED THE CAR AND IT STARTED. AFTER THAT A COUPLE OF DAYS LATER MY WIFE SAID THAT THE VEHICLE WOULD JUST CRACK OVER AND HAVE THE KEY STUCK ON THE CRANKING MODE. THE KEY WAS TURNED BACK AND FORTH UNTIL THE VEHICLE STARTED. AFTER WHICH THE VEHICLE WOULD SHUT OFF. SHE WAS ABLE TO GET THE CAR STARTED AND DROVE IT HOME RIGHT AWAY. THAT NIGHT IT DID THE SAME THING TO ME. I TURNED THE KEY 3 TIMES UNTIL THE VEHICLE STARTED THEN IT SHUT OFF ALL BY IT SELF. WE DECIDED NOT TO DRIVE THE VEHICLE UNTIL WE COULD GET IT LOOKED AT THE DEALERSHIP. I DID SOME RESEARCH ONLINE AND FOUND THAT THE PREVIOUS YEAR CHRYSLER AND JEEP VEHICLES HAD A RECALL FOR A FUEL RELAY REPLACEMENT. THIS LEADS ME TO BELIEVE THAT THIS IS THE SAME PROBLEM AFTER READING THE SYMPTOMS. AFTER MY REASEARCH I WALKED OUT TO SEE IF THE VEHICLE WOULD START. THIS WAS SUNDAY MORNING. THIS TIME THE VEHICLE CRANKED AFTER TURNING THE KEY 3-4 TIMES. THE VEHICLE STAYED ON FOR 15 MINUTES, AFTER WHICH IT SHUT OFF. ON MONDAY MORNING I DID THE SAME PROCEDURE AND THE VEHICLE STAYED ON UNTIL WE HAD TO LEAVE TO GO TO WORK. IT RAN FOR 15+ MINUTES. TODAY IS TUESDAY MORNING AND WE ARE ABOUT TO SEE IF WE CAN DRIVE IT TO THE DEALERSHIP. IF THIS IS THE SAME ISSUE THE PREVIOUS MODEL VEHICLES HAD THEN I'M CONCERN THAT THE ENGINE MAY STOP WHILE MY WIFE AND KIDS ARE DRIVING DOWN THE ROAD AND BE IN AN ACCIDENT.

NHTSA ODI 11025508

REAR AC EVAPORATOR ENDED UP HAVING A LEAK, NEEDED TO BE REPLACED LIKE MANY OTHER CHRYSLER TOWN & COUNTRYS AND DODGE CARAVANS OF THESE YEARS. APPARENTLY, IT'S PRETTY COMMON FOR THESE TO HAVE DAMAGE THROUGH NORMAL USE OF THE VEHICLE, CONSIDERING THE REAR EVAPORATOR IS DIRECTLY BEHIND THE REAR PASSENGER WHEEL WELL. THERE ISN'T ANY FORM OF PROTECTION FOR THIS PART OF THE SYSTEM, MAKING IT FRAGILE, AND NORMAL DRIVING WILL KICK UP ENOUGH ROCKS, DEBRIS, AND DIRT TO CAUSE DAMAGE. HAD MINE FIXED IN AUGUST 2017 ON A 2013 TOWN & COUNTRY, DOESN'T SEEM TO BE A RECALL. NOT THE CHEAPEST REPAIR IN THE WORLD, AT ROUGHLY $1,000, ALL DUE TO POOR DESIGN CONSIDERATIONS.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE CONTACT STATED THAT THERE WAS A HESITATION IN THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DODGE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE SERVICED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *TT UPDATED 7/16/18*JB *TR

NHTSA ODI 11022667

2013 PENSTAR V3.6 KNOWN CYLINDER HEAD ISSUES LEFT BANK IS COVERED YET RIGHT BANK FAILURE IS COMPLETELY IGNORED BY CHRYSLER - ENGINE JUMPS AND MISSES AND AFFECTS DRIVEABILITYAND SAFETY DUE TO LOSS OF POWER AND ACCELERATION - DEALERSHIP CONTACTED CHRYSLER AND THEY IGNORED THE ISSUE AND REFUSE TO COVER ANYTHING ON 108K ENGINE - SAD STATE OF US CAR MAKER

NHTSA ODI 11022258

CAR WILL NOT START SOMETIMES NO SHUT OFF TIPM ISSUE NO RECALL YET

NHTSA ODI 11020124

08/12/2017: I LEFT MY HOME & HAD ONLY TRAVELED A SHORT DISTANCE & THE ENTIRE VEHICLE STOPPED WORKING. THERE WAS NO POWER. THE INSTRUMENT PANEL WAS BLACK & THE ENGINE WAS NOT RUNNING. I PULLED TO THE SIDE OF THE ROAD AS BEST I COULD WITH NO POWER STEERING OR BRAKES. I TURNED THE KEY TO OFF. I ATTEMPTED TO RESTART THE VEHICLE. IT TOOK 3 TRIES TO GET IT STARTED. I DID NOT DRIVE IT AGAIN UNTIL THE NEXT DAY. THE PROBLEM DID NOT OCCUR AGAIN. IT IS NOW AT THE SECOND DEALERSHIP WAITING FOR DIAGNOSIS. I ALSO HAVE AN ESCALATED CASE OPEN WITH CHRYSLER CUSTOMER SERVICE. 8/9/2017: I HAD TO TAKE MY DAUGHTER TO THE DOCTOR FOR AN EMERGENCY APPOINTMENT. I STARTED THE VEHICLE. BACKED IT DOWN THE DRIVEWAY. PUT IT IN PARK. THE VEHICLE STOPPED WORKING. THE INSTRUMENT PANEL WENT DARK & THE ENGINE STOPPED. IT TOOK 8 TRIES TO GET IT RESTARTED. I DID CALL & REPORT THE PROBLEM TO THE DEALER. 8/3/2017: I TOOK MY VEHICLE INTO THE DEALER FOR THE SAME PROBLEM. IT WAS FAILING TO START THE DAY BEFORE. IT TOOK 3-4 TRIES. IT ALSO RANDOMLY SHUT ITSELF OFF WHEN I PUT IT IN PARK. ALSO ONCE WHEN I PUT IT IN DRIVE. I REPORTED THIS TO THE DEALERSHIP UPON DROPPING IT OFF. THEY DROVE THE VEHICLE 60 MILES & COULD NOT REPLICATE THE PROBLEM. IT NEVER SHUT OFF WHILE THEY DROVE IT. THEY RETURNED IT TO ME BUT DID NOTE THE ERROR CODES WHEN THEY RAN A DIAGNOSTIC THAT THE VEHICLE HAD HAD SOME TYPE OF FAILURE. 7/11/2017: I HAD THE VEHICLE AT THE DEALERSHIP I PURCHASED IT USED FROM A YEAR PRIOR. THEY DIAGNOSED THE FAILURE TO START & RANDOM POWER BLACK-OUTS WHILE DRIVING AS A SCREW BEING LOOSE ON THE BATTERY TERMINAL. CHARGED ME $200 TO TIGHTEN A SCREW & SENT ME ON MY WAY. SPRING 2017: CONTACTED ORIG. DEALERSHIP. THE VEHICLE WAS DOING SOMETHING ODD. THE INSTRUMENT PANEL HAD GONE BLACK, THE WIPERS WERE RUNNING AT FULL SPEED & COULD NOT BE SHUT OFF, YET THE VEHICLE WAS STILL RUNNING. 08/10/16: ENGINE LIGHT

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MY VEHICLE STARTED SHUTTING OFF WHILE PARKED IT WOULD SHUT COMPLETY DOWN AS IF THE BATTER HAD BEEN DISCONNECTED, BUT IT WOULD ALWAYS RESTART AND I WOULD HAVE TO RESET MY RADIO CLOCK. AFTER ABOUT A WEEK OF THIS HAPPENING, IT BEGAN TO HAVE TROUBLE STARTING. IT WOULD TURN AND TURN LIKE A VEHICLE OUT OF GAS. EVENTUALLY IT WOULD START AT SOME POINT AFTER I STOPPED TRYING AND LET IT SIT FOR AWHILE. MY VEHICLE THEN SHUT DOWN TWICE WHILE DRIVING AT ABOUT 45 MILES AND HOUR, BUT IT STARTED UP. I TOOK IT TO PEP BOYS TO GET DIAGNOSTIC TESTING AND WAS TOLD THE TPIM MODULE IS GOING BAD AND THIS WOULD COST OVER $1400 TO REPAIR. I WAS TOTALLY SHOCKED BY HOW MANY COMPLAINTS I HAVE READ ONLINE ABOUT THE TOWN AND COUNTRY AS WELL AS OTHER CHRYSLERS AND DODGES HAVING THIS PROBLEM, BUT MORE SHOCKED AT THE FACT THAT THIS PROBLEM ISN'T BEING RECALLED IN THE TOWN AND COUNTRY. THIS IS DANGEROUS AND REALLY MAKES ME NEVER WANT TO BUY ANOTHER CHRYSLER AGAIN. IT REALLY SUCKS BECAUSE THIS REPAIR IS MUCH TOO COSTLY FOR AN AMERICAN MADE CAR. I REALLY TRUST THAT ENOUGH PEOPLE WILL LET IT BE KNOWN SO SOMETHING CAN BE DONE ABOUT THIS, AND THIS PROBLEM CAN BE FIXED BY CHRYSLER.

NHTSA ODI 11016286

DASH LIGHTS GOING ON AND OFF WHEN BRIGHTS ARE ON. CHIMES SOUNDING. VEHICLE HAS 44, 000 MILES ON IT. REPAIR TECH SAYS TIPM HAS TO BE REPLACED AT $1300. AT 33,000 MILES ALTERNATOR HAD TO BE REPLACED FOR SIMILAR SYMPTOMS.

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THE DRIVER HEAD REST DEPLOYED WHILE DRIVING ON THE HIGHWAY, STRIKING THE DRIVER IN THE BACK OF THE HEAD, CAUSING MOMENTARY LOSS OF CONTROL OF THE VEHICLE, BUT NO ACCIDENT. THE HEAD REST WILL NOT GO BACK INTO NORMAL NON-DEPLOYED POSITION AFTER FOLLOWING THE ON-LINE INSTRUCTIONS FOR RE-SETTING THE HEAD REST.. AFTER CHECKING ON THE INTERNET FOR OTHER SUCH PROBLEMS OR RECALLS, FOUND THAT CHRYSLER DEALERS REFUSE TO CLASSIFY THIS AS A MANUFACTORING PROBLEM AND WILL ONLY REPAIR THIS PROBLEM AT OWNERS EXPENSE. I SAW THAT MULTIPLE OTHER OWNERS OF THE 2013 TOWN AND COUNTRY ALSO HAD THIS PROBLEM. PLEASE INVESTIGATE THIS PROBLEM, I BOUGHT THIS VEHICLE BRAND NEW FROM A CHRYSLER DEALER.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE HEAD RESTRAINT SUDDENLY POPPED OPEN. THE AIR BAG INSIDE DID NOT DEPLOY. THE CONTACT TOOK THE VEHICLE TO THE COUNTRY DODGE DEALER WHO INFORMED THE CONTACT THAT THE HEAD RESTRAINT NEEDED TO BE REPLACED. THERE WAS NO RECALL FOR THE REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: 32033245 AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. ..UPDATED 10/25/17 *BF UPDATED 11/16/2017*JS

NHTSA ODI 11012274

WHILE DRIVING DOWN THE ROAD THE PASSENGER HEAD RESTRAINT CAME UP AND HIT MY SON IN THE BACK OF HIS HEAD. NOT SURE IF IT IS PART OF THE AIRBAG SYSTEM OR THE ANTI-WHIPLASH SYSTEM. FORTUNATELY HE WAS NOT SERIOUSLY HURT. CANNOT GET THE HEAD RESTRAINT BACK IN PLACE

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEEDS, A ROARING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT LOOKED UNDERNEATH THE VEHICLE AND NOTICED THAT THE REAR BRAKE PADS WERE WORN, METAL TO METAL AND CAUSED THE REAR CALIPERS TO STICK. THE CONTACT, WHO WAS AN INDEPENDENT MECHANIC, REPLACED THE BRAKE PADS AND CALLED SEVERAL UNKNOWN DEALERS TO PURCHASE THE REAR CALIPERS, HOWEVER, NONE OF THE DEALERS HAD CALIPERS IN STOCK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE BRAKES WERE NOT FULLY REPAIRED DUE TO LACK OF PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

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WHILE IN PARK, DRIVER WAS LEANING FORWARD TO REACH SOMETHING ON FLOOR WHEN HEAD REST SHOT FORWARD. INSPECTION REVEALED PLASTIC RETAINER HAD BROKEN ALLOWING THE ACTIVE HEAD RESTRAINT TO RELEASE. SAFETY CONCERN IS WHAT IF THIS HAD HAPPENED WHILE DRIVING WITH HEAD NEAR THE HEAD REST?

NHTSA ODI 10994348

WHEN I PRESS THE START POWER BUTTON, THE CAR WILL START AND THEN CUT OFF IMMEDIATELY. THIS HAPPENS REPEATEDLY AND THEN SOMETIMES NOT AT ALL. SOMETIMES, I TURN OFF ALL OF THE ELECTRONICS IN MY VEHICLE AND THEN TRY TO START IT TO SEE IF THIS HELPS. SEEMS TO HAVE NO RHYME OR REASON WHY IT JUST WON'T START. I HAVE SEARCHED THE INTERNET AND FOUND MANY OTHER PEOPLE REPORTING THIS SAME PROBLEM WITH THEIR VEHICLES FROM CHRYSLER ALL THE WAY BACK TO 2011.

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THE INSIDE OF THE BACK ROTORS WERE SO CORRODED THAT THEY HAD TO BE REPLACED AT 38K MILES. THE ROTORS WERE SLIGHTLY WARPED AND THIS CONDITION IMPACTS THE DRIVER'S ABILITIY TO STOP THE VEHICLE UNDER NORMAL CONDITIONS. AFTER TALKING TO THE SERVICE MANAGER AND READING THE ONLINE COMPLAINTS, CHRYSLER IS AWARE OF THE PROBLEM BUT THEY ARE UNWILLING TO HELP WITH THE REPAIR TO FIX THIS DESIGN ISSUE. NOTE: I ONLY HAD 10% WEAR ON THE PARTS THAT NEEDED TO BE REPLACED AND THIS VAN WAS INSPECTED IN FEBRUARY BY A NYS INSPECTOR AND NO DEFECTS WERE FOUND.

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