What 679 owners told NHTSA about the 2013 Chrysler Town And Country

ON 6/3/2018 @ 2:40 PM, WHILE DRIVING THE VAN, ROLLING WINDOW DOWN, SPARKS FLEW FROM DRIVER DOOR PANEL, SMOKE FILLED CAR AND FIRE IN DOOR PANEL. I PULLED OVER, USED A RAG TO OPEN DOOR AND JUMPED OUT AND CALLED PG COUNTY FIRE AND EMS. FIRE AND EMS ARRIVED AND EXTINGUISHED FIRE. CAR TAKEN AND PARKED IN OUR DRIVEWAY. MADE PHONE CALL TO CHRYSLER ON 6/4/2018 @ 12:40 PM. CASE NUMBER ASSIGNED #34468100. TOLD BY CHRYSLER REP SOMEONE WOULD CONTACT US BY MONDAY, 6/11/2018. * (RECALL RELATED INCIDENT) TS

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KEPT TAKING IT IN PROBABLY FOR ALMOST A YEAR FOR A DIAGNOSTIC CHECK BECAUSE IT FELT LIKE IT HAD A JERKING FEELING IN THE ENGINE. WAS TOLD NO CODES WERE SHOWING UP. THEN EARLIER THIS YEAR, HAD TO HAVE 2 COILS REPLACED ON THE ENGINE. ON JUNE 1 I TOOK IT IN BECAUSE THE ENGINE LIGHT WAS ON, NOW IT NEEDS CAMSHAFT AND OTHER STUFF DONE!

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HAVE HAD NOTHING BUT PROBLEMS AND HAVE NOTHING GOOD TO SAY ABOUT THIS VAN!

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MY VEHICLE WAS IN AN ACCIDENT RECENTLY WHERE THE FRONT END HAD TO BE TOTALLY REPLACED AND THE AIRBAGS DID NOT DEPLOY

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE HESITATED WHILE TRAVELING UPHILL AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT A CYLINDER HEAD GASKET FAILED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

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THE DRIVER-SIDE ACTIVE HEAD RESTRAINT FIRED WITHOUT PROVOCATION WHILE THE CAR WAS PARKED. IT HIT MY WIFE IN THE HEAD. THE PLASTIC PARTS INSIDE THE HEAD REST ARE BROKEN AND CHALKY, LIKE PLASTIC LEFT TO SIT IN THE SUN TOO LONG. THIS PART IS CLEARLY DEFECTIVE BUT THE DEALERSHIP REFUSES TO DO ANYTHING ABOUT IT.

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YESTERDAY MY 69 YEAR OLD MOTHER GOT INTO THE 2ND ROW CAPTAIN SEAT OF MY VAN. I WAS BUCKLING MY SON INTO THE OTHER CAPTAIN SEAT. ALL OF A SUDDEN SHE SCREAMED. SHE PULLED THE LEVER ON THE SIDE OF THE SEAT THAT ALLOWS YOU TO LEAN THE SEAT BACK AND THE HEADREST SNAPPED FORWARD WITH INCREDIBLE FORCE AND ALMOST KNOCKED HER OUT. I COULDN'T UNDERSTAND WHAT HAPPENED SO I INVESTIGATED.... THE LEVER THAT ALLOWS YOU TO TILT THE SEAT BACK IS ALSO THE SAME LEVER THAT RELEASES THE SEAT FROM THE FLOORBOARD AND SNAPS IT FORWARD SO THAT IT IS FOLDED UP TO GO DOWN INTO THE FLOOR FOR STORAGE. SO, IF YOU PULL THAT LEVER ALL THE WAY UP - THE SEAT SNAPS OUT OF THE FLOOR AND FOLDS UP LIKE A ACCORDION WITH A GREAT AMOUNT OF FORCE. IF YOU GENTLY PULL THAT LEVER UP A LITTLE BIT, BUT NOT ALL THE WAY, IT ALLOWS YOU TO ADJUST THE TILT OF THE SEAT BACK. IN OTHER WORDS, ALLOWS YOU TO RECLINE OR SIT UP MORE. I WAS SHOCKED!!! IF THAT HEADREST SNAPS FORWARD WITH ENOUGH FORCE TO ALMOST KNOCK OUT A FULL GROWN ADULT, WHAT WOULD IT DO TO A CHILD? HOW IS A CHILD SUPPOSED TO KNOW NOT TO PULL THE LEVER UP ALL THE WAY? HOW CAN I PREVENT MY KIDS FROM PULLING THAT LEVER? THERE'S NO WAY TO LOCK IT. THE VEHICLE WAS LOCATED IN THE DRIVEWAY OF MY HOME IN A STATIONARY POSITION. I AM HAPPY TO PROVIDE MORE INFORMATION IF YOU WOULD LIKE TO CONTACT ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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ON MAY 9TH 2018 WHILE DRIVING THE CAR DOWN A TWO WAY STREET NOT FAR FROM A SCHOOL ZONE IT BASICALLY LOCKED BUT THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS STILL IN MOTION BUT I COULD NOT STEER BECAUSE THE WHEEL WAS LOCKED, I COULD NOT STOP BECAUSE THE BRAKE DID NOT WORK, I ALMOST CRASHED AND DIED. I HAD TO JUMP A CURB TO SLOW THE VEHICLE DOWN AND AVOID ACCIDENTS. I WAS THEN ABLE TO TURN OFF THE VEHICLE. THIS IS EXTREMELY DANGEROUS AND SOUNDS LIKE DEFECTIVE PARTS IN THE VEHICLE THAT NEED TO BE REPORTED AS A RECALL TO THE MANUFACTURER. THE PUBLIC NEEDS TO KNOW AS MANY LIVES ON THE ROAD ARE AT RISK AND WE WANT ANSWERS AND THE PROBLEM RESOLVED BY THE MANUFACTURER.

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AIR BAG LIGHT COMES ON RANDOMLY. EVEN AFTER SERVICE, AIR BAG LIGHT REMAINS UNPEDICTABLE. THIS IS A SERIOUS SAFETY ISSUE THAT HAS BEEN REPORTED BY MANY OWNERS WHICH CHRYSLER NEEDS TO RESOLVE ASAP.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS OVER ROUGH TERRAIN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY FAILED AND THE IGNITION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 110,000.

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WHILE ACCELERATING CAR SHAKES AND DOES NOT ACCELERATE PROPERLY. ENGINE LIGHT FLASHES AND DINGS AND THEN STAYS ON. MECHANIC SAYS #2 CYLINDER HEAD FAILURE. CHRYSLER NOT INCLUDING OUR PARTICULAR VEHICLE IN THE EXTENDED WARRANTY FOR THE EXACT SAME PROBLEM (I.E. #2 CYLINDER HEAD FAILURE). THIS TYPICALLY OCCURRED WHEN ATTEMPTING TO ACCELERATE FROM A STOP BUT WOULD HAPPEN DURING HIGHWAY DRIVING AS WELL

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PASSENGER SLIDING DOOR OPENS BY ITSELF. FINALLY HAD TO LOCK TO KEEP DOOR SHUT. VEHICLE WAS STOPPED.

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I BELIEVE I HAVE A FAULTY TIPM, YOU KNOW THAT PART THAT MANY, MANY OTHER DRIVERS HAVE DEALT WITH BUT YOU REFUSE TO DO A RECALL ON! I WAS DRIVING AND THE TRACTION CONTROL LIGHT TURNED ON, MY BRAKE LIGHTS WERE FLASHING AND MY DRIVERS SIDE PASSENGER POWER DOOR SAID 'FUNCTION NOT AVAILABLE' WHEN I TRIED TO OPEN IT. AFTER DRIVING AROUND THE CORNER I FELT THE CAR BOG DOWN (ALMOST FELT LIKE IT WENT INTO OVERDRIVE) SO I PULLED OVER AND TURNED THE CAR OFF. IT WOULD NOT TURN BACK ON. THE ENGINE WOULD NOT TURN OVER. THE HEAT TURNED ON BY ITSELF, THE ENGINE LIGHT, AIRBAG LIGHT, ELECTRONIC THROTTLE CONTROL, AND BATTERY LIGHTS ALL CAME ON AND STAYED ON. MY HUSBAND HAD TO COME JUMP ME AND I ONLY MADE IT A FEW BLOCKS FOR IT HAPPENED AGAIN. MY HUSBAND THOUGHT IT WAS THE ALTERNATOR DUE TO THE HEADLIGHTS AND DASH LIGHTS FLASHING SO HE TOOK IT OUT TO GET TESTED. TESTED FINE. TRIED THE BATTERY AND IT WAS DRAINED. REPLACED THE BATTERY TODAY AND THE BATTERY LIGHT HAS STAYED ON. WE DROVE SOMEWHERE AND IT BOGGED DOWN AND SENSOR LIGHTS TURNED ON. IT GOT TO THE POINT THAT IT WOULDN'T EVEN STAY ON WHEN JUMPED, DOORS WOULDN'T OPEN, I COULDN'T EVEN LOCK/UNLOCK IT. MY HUSBAND IS BEYOND FRUSTRATED WITH THIS. I DO NOT FEEL SAFE DRIVING THE CAR AGAIN EVEN AFTER WE FIGURE OUT WHAT'S GOING ON AND FIX IT. THANK GOODNESS IT NEVER 'STALLED' WHEN I WAS ON A MAJOR ROAD/FREEWAY WITH MY 3 KIDS. THIS IS COMPLETELY UNSAFE AND NEEDS A RECALL AND TO BE FIXED! I SHOULDN'T HAVE TO PAY $1,200+ BECAUSE OF A FAULTY PART MY CAR WAS BUILT WITH!

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I WAS DRIVING MY FAMILY HOME FROM VACATION IN FLORIDA AND WHILE WE WERE ON THE INTERSTATE IN NEW YORK MY TOWN AND COUNTRY LOST ALL POWER, ALMOST CAUSING AN ACCIDENT. THE RED BATTERY LIGHT ALONG WITH ABS, TRACTION CONTROL AND ENGINE LIGHT ALL CAME ON AND THE VEHICLE WOULD GO ANY FASTER THAN 20 MILE PER HOUR.I WAS ABLE TO GET OFF AN EXIT AND FOUND A NEAR BY ADVANCED AUTO AND HAD THE BATTERY AND ALTERNATOR TESTED. BOTH TESTS CAME BACK OK. STARTED BACK FOR HOME AND WHILE DRIVING AGAIN THE CAR EXPERIENCED THE SAME ISSUE.

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DRIVING MY VEHICLE AND ALL THE YELLOW AND RED LIGHT INDICATORS ON THE DASH APPEARED. STOPPED AND PUT IT IN GEAR AND ELECTRIC SIDE DOORS AND BACK HATCH WOULD NOT OPEN. I THEN TURNED IT OFF AND WHEN I WENT BACK TO TURN IT ON IT WOULD NOT DO ANYTHING. WAITED 10 MIN AND IT TURNED ON WITH THE ENGINE LIGHT ON.

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THE. CAR HAD ELECTRICAL FAILURE STARTED WITH THE LEFT FRONTBTURN SIGNAL. NEXT MYNRADIO WOULD SHUT DOWN AND RESTART ON ITS OWN. THEN THE RADIO SHUT DOWN AND I HAS TO RESTART IT. NEXT THE DASHBOARD WOULD LIGHT UP THE ABS SYSTEM OR ENGINE LIGHT AND THEN CUT THEM OFF. NEXT IT SHUT COMPLETELY DOWN WHILE I WAS PARKED. IT WAS COLD THAT SAY AND A BOOST STARTED IT UP. NEXT IT SHUT DOWN WHLLE I WAS DRIVING A CAR FULL OF CHILDREN HOME FROM SCHOOL. IT LIT UP EACH WARNING LIGHT AND SHUT DOWN. IT WOULD NOT START WITH A JUMP. I HAD THE BATTERY AND ALTERNATOR CHECKED BY A SPECIALIST WHO APPROVED BOTH. NOW AFTER OWNING THIS VAN AFTER 9 MONTHS IM READY TO SEND IT BACK. I SHOULD ALSO MENTION THAT THE RIGHT PASSENGER DOOR WILL REFUSE TO OPEN BY SWITCH.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 50 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED THE IGNITION OFF. WHEN THE VEHICLE WAS RESTARTED, IT PERFORMED NORMALLY. THE CONTACT DROVE THE VEHICLE TO THE DEALER (CARMAN CHRYSLER JEEP DODGE, 196 S DUPONT HWY, NEW CASTLE, DE 19720) AND WAS INFORMED THAT THE FAILURE WOULD HAVE TO OCCUR IN THEIR PRESENCE IN ORDER TO ASSIST. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THE FAILURE WOULD HAVE TO OCCUR IN THE DEALER'S PRESENCE. THE FAILURE MILEAGE WAS 16,000.

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THE CAR SHUTS OFF WHILE DRIVING. I LOSE POWER STEERING , ALL ELECTRICAL , THE ENGINE DIES. I HAVE TO PUT IT INTO NEUTRAL AND RESTART IT. THIS HAS HAPPENED MULTIPLE TIMES. ONCE ON THE HIGHWAY. THE OTHER THREE TIMES WERE STREET DRIVING. CHRYSLER HAD MY VEHICLE FOR 6 DAYS AND COULDN'T FIND AND ISSUES WITH IT. ALWAYS HAPPENS WHEN IN MOTION.

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BLIND STOP DETECTOR FAILURE

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE LIFTGATE CRASHED DOWN WITHOUT WARNING. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000. *TT THE CONSUMER STATED STRUTS ON LIFTGATE FAILED. *TR

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MY 2013 TOWN AND COUNTRY LIMITED WITH 21403 MILES AIR BAG WARNING LIGHT COMES ON, GOES OFF AND REPEATS THIS CONTINUOUSLY AS I AM DRIVING. IT WILL COST ME $125.00 FOR A DIAGNOSIS. CONTACTED CHRYSLER, THEY ARE GOING TO WORK WITH ME AFTER THE DIAGNOSIS IS COMPLETED.

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POSSIBLE BLACK URETHANE POLYMER ISSUE AS WITH 2014 & 2015 WINDSHIELD. WATER LEAKAGE, WIND SOUND ON DRIVER SIDE WHILE DRIVING, WHEN VEHICLE IS ON UNEVEN TERRAIN, WINDOW SCRATCHING SOUND OCCURS WHILE DRIVING. BOUGHT VEHICLE USED. NOT SURE IF ORIGINAL FACTORY GLASS IS PRESENT...NAME I BELIEVE IS PINKERTON OR SOMETHING LIKE THAT. ANYWAY, SAFELIGHT WINDOW DOESN'T DO DETACH AND RE-ATTACH WORK, AS GLASS HAS BROKEN IN THE PAST, SO UNCERTAIN HOW TO DETERMINE IF THIS IS A PROBLEM SUCH AS WAS FOR THE 2014 & 2015 VEHICLES PER THE OLD OR EXPIRED POLYMER CAULKING. NEVERTHELESS, SOMETIMES WHILE DRIVING, SOUNDS LIKE WINDSHIELD COULD COME OFF OR DISLODGE, BUT NOT ALWAYS. DIDN'T HAPPEN WHEN WE FIRST BOUGHT VEHICLE THIS PAST SUMMER. BOUGHT VEHICLE LAST SUMMER AND NOTICED WATER ON THE FLOOR AFTER RAINS, WITH ONCE OR TWICE SEEING A FINE STREAM OF WATER ON DRIVER SIDE OF WINDOW FRAME PER WATER COMING IN. CAN'T KEEP FLOOR DRY. ALSO, IN THE SUMMER/FALL, PER POSSIBLE WATER IN VEHICLE, NOTICED FOGGY WINDOW FROM WITHIN, WHEN STARTING UP AND CERTAINLY NOW DURING THE WINTER, PER A FROST LIKE EFFECT, TILL DEFROST IS TURNED ON. AS FOR WHEN THIS OCCURRED, THERE IS NO SPECIFIC DATE. OBTAINED VEHICLE IN JUNE OF 2017, DIDN'T NOTICE WATER ON FLOOR TILL LATER IN SUMMER, DIDN'T HEAR OR NOTICE WINDSHIELD WIND SOUNDS TILL JANUARY OF THIS YEAR (2018). JANUARY 15 2018 DATE IS ARBITRARY AND NOT EXACT AS THIS HAS BEEN DEVELOPING OVER TIME.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT EXPERIENCED AN ELECTRICAL FAILURE THAT CAUSED THE INSTRUMENT PANEL GAUGES TO DISPLAY INACCURATE INFORMATION. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. CUETER CHRYSLER JEEP DODGE RAM (2448 WASHTENAW AVE, YPSILANTI, MI) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

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FRONT STRUTS ARE NOISY AND MECHANIC SAYS THE RUBBER TOP PLATES ARE DESTROYED. THEY ARE ONLY 4 YEARS OLD AND CAR ONLY HAS 20,200 MILES ON IT. I FEEL THIS IS A PART PROBLEM FROM THE VENDOR SINCE NEW, AS NEWLY PURCHASED STRUTS FROM MONROE HAVE A LIFETIME REPLACEMENT WARRANTY. WITH THE MILEAGE ON THE T&C BEING SO LOW, AND CHRYSLER'S WARRANTY NOT EXCEEDING 3YRS/36,000MILES THIS SHOULD NOT HAPPEN. THE CAR SITS IN THE SHADE BECAUSE OF TREE COVER, SO HEAT SHOULD NOT BE THE ISSUE. IT IS USED AS A LOCAL SEDAN WOULD NORMALLY BE USED WITH VERY LIMITED USAGE. THE WARRANTY SERVICE WAS PULLED BY CHRYSLER BUT THEY NEVER DETECTED THIS ISSUE. I AM A VIETNAM VET WITH HEARING ISSUES, HOWEVER THE FRONT END NOISE HAS INCREASED UNTIL I TOOK IT TODAY TO A MECHANIC. 1-2-18. TWO STRUTS HAVE BEEN QUOTED AT $800.

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WHEN ENGAGING PARKING BRAKE, PEDAL WENT ALL THE WAY TO THE FLOOR AFTER A LOUD SNAPPING NOISE. DEALER STATED ENTIRE PARKING BRAKE ASSEMBLY NEEDED REPLACING. VEHICLE WAS PARKED ON LEVEL SURFACE OF DRIVEWAY. VEHICLE AT APPROXIMATELY 64,000 MILES.

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