What 270 owners told NHTSA about the 2013 Chevrolet Impala Eco Eassist

RECEIVED "SERVICE TRACTION CONTROL, SERVICE STABILITRAK, SERVICE BRAKE ASSIST" WARNINGS ALL AT THE SAME TIME. CAR MAKES A LOUD NOISE WHEN REVERSING AND TURNING TO THE RIGHT OR LEFT AT LOW SPEEDS. OCCASIONALLY WHILE BRAKING, THE CAR SKIDS. ABS LIGHT ALSO CAME ON.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE VEHICLE WAS TAKEN IN FOR AN INSPECTION AND THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,900. UPDATED 10/18/16*LJ UPDATED 10/19/16.*JB

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE ATTEMPTING TO START THE ENGINE, THE BATTERY FAILED. THE BATTERY WAS ABLE TO BE JUMPSTARTED. THE DEALER DIAGNOSED THE VEHICLE, BUT FOUND NO FAILURE. THE MECHANIC SUGGESTED THAT THE CONTACT REPLACE THE GRILL TO PREVENT THE BATTERY FROM FAILING AGAIN. A FEW DAYS LATER, THE VEHICLE WAS UNABLE TO START WHEN THE KEY WAS TURNED IN THE IGNITION. AFTER SEVERAL ATTEMPTS, THE VEHICLE STARTED. SHORTLY AFTER, THE COMPUTER SYSTEM RESET AND ALL OF THE WARNING PROMPTS ILLUMINATED. THE CONTACT STATED THAT THE ALARM, TURN SIGNALS, HORN, AND NOTIFICATIONS FAILED TO FUNCTION PROPERLY. THE CONTACT ATTEMPTED TO TURN OFF THE IGNITION SWITCH, BUT WAS UNABLE TO REMOVE THE KEY OUT OF THE IGNITION BECAUSE IT WAS TOO HOT. THE DEALER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 54,000.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MILES PER HOUR, A TRUCK PULLED OUT IN FRONT OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT DRIVER SIDE OF THE TRUCK. THE CONTACT MENTIONED THAT THE BRAKES WERE ENGAGED BUT NOT WITH ENOUGH TIME DUE TO THE TRUCKS RAPID MERGE IN FRONT OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 60,000.

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PLEASE REFERENCE COMPLAINT NUMBER 10899363 FILED ON 8/29/2016. ON 8/30/2016 TWO ADDITTIONAL TIRES OF THE SAME DOT NUMBER WERE FOUND TO HAVE SIMILAR DEFECTS ON THE SAME VEHICLE, BUT HAD NOT COMPLETELY FAILED WITH A BLOWOUT OR AIR LEAKDOWN. THE TWO ADDITTIONAL ORIGINAL EQUIPMENT TIRES ON THE SAME VEHICLE WERE FOUND, DURING INSPECTION WITH THE VEHICLE STATIONARY, TO HAVE SEPARATIONS/BULGES AT THE INNER TIRE EDGE WHERE THE TIRE FACE MEETS THE SIDEWALL. NEITHER OF THESE TIRES CAUSED ANY "THUMPING" DURING DRIVING; HOWEVER, EXAMINATION REVEALED THAT THE SEPARATION HAD BEEN ONGOING FOR ENOUGH TIME TO ALLOW WEAR OF THE RAISED AREA AND FATIGUE CRACKING/CHECKING IN THE SIPES OVERLYING THE SEPARATED AREA. IN ALL CASES, THE SEPARATED AREA WAS PRESSURIZED AND COULD BE PUSHED IN UNTIL THE OUTER TIRE RUBBER CONTACTED THE INNER BODY OF THE TIRE. ADDITTIONALLY THERE WAS NO AIR LEAKAGE OR REDUCTION IN TIRE PRESSURE. MILEAGE AT THE TIME OF THE OBSERVED DEFECT ON THESE TWO ADDITTIONAL TIRES WAS 39,000. THE DOT NUMBER OF THE TWO ADDITTIONAL AFFECTED TIRES IS M643 BHDR 3912. BE ADVISED THAT ALL TIRES ON THIS VEHICLE HAVE BEEN MAINTAINED TO THE TIRE MANUFACTURERS SPECIFICATION. THE ATTACHED PHOTO SHOWS THE SWELLING/SEPARATION/CRACKING/WEAR AT THE TIRE EDGE OF ONE OF THE TWO ADDITTIONAL TIRES FROM DOT NUMBER M643 BHDR 3912 - OBSERVED DEFECT ON 8/30/2016 WAS SIMILAR ON BOTH OF THESE TIRES. DUE THE THE NATURE OF THIS FAILURE, WHERE SEPARATION HAD OBVIOUSLY BEEN ONGOING FOR A PERIOD OF TIME AS INDICATED BY THE WEAR AND CHECKING PATTERN BUT NO "ROAD FEEL" OF THE FAILURE, A DRIVER COULD EASILY END UP WITH AN INSTANT FAILURE/BLOWOUT AT ANY TIME WITHOUT WARNING AS HAPPENED WITH A TIRE ON THIS CAR AS REPORTED IN COMPLAINT 10899363. IN ALL CASES, THE FAILURE WAS ON THE INNER SIDE OF THE TIRE AND NOT READILY OR EASILY BE FOUND WITHOUT A DETAILED INSPECTION.

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BRAKE AND STEERING SYSTEM DEFECT. WHILE DRIVING THE ANTILOCK BRAKE LIGHT CAME ON, ALSO THE TRACTION CONTROL, STABILI-TRAK, AND BRAKE ASSIST LIGHTS STARTED FLASHING. THE CAR WAS BEING DRIVEN IN DOWNTOWN TRAFFIC AT MODERATE SPEED. THE VEHICLE WAS TAKEN TO A LOCAL DEALERSHIP WHO SAID THAT THIS WAS NOT A SAFETY PROBLEM (WHAT!!!!) AND THAT IT WAS NOT COVERED UNDER THE DRIVETRAIN BUT ONLY PART OF THE 30K COVERAGE. THEY THEN SAID IT WOULD BE AT LEAST A WEEK BEFORE THEY COULD LOOK AT THE CAR. (BRAKE AND STEERING ISSUES NOT A SAFETY PROBLEM?) IN DOING SOME CHECKING ON THE INTERNET IT APPEARS THAT THIS IS A SERIOUS AND ONGOING ISSUE WITH CHEVEROLET AND GM VEHICLES FOR SEVERAL YEARS. IN ADDITION TO THE ABOVE PROBLEM THERE HAVE BEEN EVEN MORE SERIOUS SIDE EFFECTS ASSOCIATED WITH THE BRAKE, STABILITY SYSTEM. SOME EVEN REPORTED TO YOUR DEPARTMENT. IT WOULD BE GOOD IF YOUR DEPARTMENT WOULD BE PROACTIVE AND HAVE THIS ISSUE INVESTIGATED BY SOMEONE OTHER THAN GM. BEFORE THERE ARE FATALITIES ASSOCIATED WITH THIS ISSUE. PERHAPS YOU COULD SPEND SOME TIME LOOKING AT THE VARIOUS FORUMS ON THE WEB AND SEE THAT THERE SEEMS TO BE A MAJOR PROBLEM HERE. I DOUBT ANYTHING WILL BE DONE BUT THANK YOU FOR ALLOWING ME TO VENT. I AM WRITING THIS TO HELP MY SON OUT SINCE IT IS HIS CAR, AND HE A) HAS A FULL LOAD IN COLLEGE AND B) HE IS A LESS HAPPY CAMPER THAN I AM. *TR

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CAR MAKES GRINDING NOISE ON LOW SPEED LEFT TURNS. ENGINE HESITATES WHEN MAKING LEFT HAND TURN FROM DEAD STOP . VERY DANGEROUS .

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GOODYEAR EAGLE LS 2 TIRE ON A 2013 IMPALA EXPERIENCED A SIDEWALL SPLIT AND TIRE DEFLATION WHILE DRIVING ON A CITY STREET. THE DISTANCE COVERED FROM THE TIME THE TIRE DEVELOPED A PERCEPTIBLE "THUMP" TILL THE SIDEWALL RUPTURED AND TIRE WENT FLAT WAS BETWEEN ONE AND TWO MILES. UNTIL THAT TIME, THE TPS DID NOT COME ON. THE ENTIRE EVENT OCCURRED WITHIN 5 MINUTES. SEPARATION OCCURRED BETWEEN THE RADIAL PLIES AND THE OUTER RUBBER COVERIG OF THE SIDEWALL. THE GOODYEAR EAGLE LS 2 TIRES WERE ORIGINAL EQUIPMENT ON THIS VEHICLE. MILEAGE ON THE TIRES AT THE TIME OF THIS FAILURE WAS 39,000. TIRES HAVE ALWAYS BEEM MAINTAINED TO MANUFACTURERS SPECIFICATIONS.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT HEARD ABNORMAL NOISES THAT PROGRESSED WITHOUT WARNING. THE VEHICLE STALLED SEVERAL TIMES AND THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO GET THE VEHICLE TO RESTART. TN ADDITION, THE ABS AND TRACTION CONTROL STABILIZER WARNING INDICATORS ILLUMINATED MULTIPLE TIMES WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS UNABLE TO DETERMINE IF THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO MAKE A TURN, THE CONTACT HEARD AN ABNORMALLY LOUD NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING; HOWEVER, THE RESULTS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE STABILITRAC CONTROL, SERVICE TRACTION CONTROL, ESC, AND ENGINE WARNING INDICATORS ILLUMINATED. THE CRUISE CONTROL LIGHT TURNED OFF AND, WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS A CLICKING NOISE COMING FROM THE GLOVE COMPARTMENT. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

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I TOOK MY CAR TO THE DEALERSHIP BECAUSE I HAD A FEW NOISES FROM THE FRONT END. ONE WAS A CLUNKING NOISE WHEN I REACHED SPEEDS OF APPROX 25 MPH, THE FRONT END WAS MAKING A POPPING NOISE, WHEN I WOULD BACK UP THEN PULL FORWARD THERE WAS A GRINDING NOISE, AND ALSO A FEW TIMES WHEN I WOULD MAKE A LEFT HAND TURN IT WAS LIKE MY CAR WAS STUCK FOR A FEW SECONDS WITH THE MOTOR REVVING, BUT WOULDNT MOVE. WHEN IT FINALLY WOULD, IT WOULD SHOOT FORWARD AND I ALMOST LOST CONTROL OF THE VEHICLE. WHEN I TOOK IT TO THE DEALER, I WAS TOLD BOTH LOWER CONTROL ARMS AND THE RIGHT FRONT HUB HAD EXCESSIVE PLAY, THE FRONT ENGINE, REAR ENGINE, STRUT MOUNT, AND TRANSMISSION MOUNT WERE TORN, THE FRONT TIMING COVER AND THE STEERING GEAR RACK WERE LEAKING AND ALL NEEDED TO BE REPLACED. SO MUCH FOR SPENDING SO MUCH MONEY FOR A CAR TO RELIABLY GET ME AND MY KIDS FROM POINT A TO B SAFELY. THANKFULLY THE DEALERSHIP IS HELPING ME OUT SO I CAN AFFORDS TO GET MY CAR FIXED, AND ITS STILL COSTING ME $2000. THE CAR ONLY HAS 60,3023 MILES ON IT.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTY ACCELERATING AND MADE ABNORMAL GRINDING NOISES DURING TURNS. THE STABILITRAK, ABS, AND SERVICE TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

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A FEW WEEKS AGO OUR DAUGHTER WAS DRIVING OUR 2013 CHEVROLET IMPALA. SHE INFORMED US THAT THE CAR JUST "TOOK OFF BY ITSELF." WE JUST ATTRIBUTED IT TO HER NOT BEING FAMILIAR WITH THE CAR. A COUPLE DAYS LATER, WHILE MY WIFE WAS DRIVING AND I WAS IN PASSENGER SEAT, AT ABOUT 25 MPH ON A CITY STREET, CAR SUDDENLY TOOK OFF AS IF SHE HAD SLAMMED ACCELERATOR TO THE FLOOR. PUSHING ON THE BRAKE ENDED SUDDEN ACCELERATION, ENGINE RETURNED TO IDLE, SO I HAVE TO ASSUME THAT PROBLEM IS POSSIBLY RELATED TO CRUISE CONTROL CIRCUITS AND THAT BRAKE MAY HAVE DISENGAGED CRUISE. CRUISE CONTROL CIRCUIT WAS "ON", SINCE WE HAD PREVIOUSLY BEEN CRUISING ON INTERSTATE, BUT WAS NOT ENGAGED (OR SET) WHEN INCIDENT OCCURRED. THIS PROBLEM CAME OUT OF NOWHERE, OCCURRED TWICE IN A WEEK'S TIME, THEN DISAPPEARED. WE ARE WONDERING IF IT WILL OCCUR AGAIN. 2013 CHEVROLET IMPALA W/ 60,000 MILES

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE ABS, TRACTION CONTROL, SERVICE BRAKE ASSIST, AND CHECK ENGINE LIGHTS ILLUMINATED. THE VEHICLE BEGAN TO DECREASE IN SPEED WHILE THE ACCELERATOR PEDAL WAS BEING DEPRESSED. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS IN REVERSE, AN ABNORMAL NOISE COULD BE HEARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

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ELECTRIC STABILITY CONTROL GRINDING NOISE FROM FRONT AND ABS ENGAGES THE BRAKES AND LOW TRACTION LIGHT FLASHES ON WHEN LEAVING A STOP OR A RED LIGHT OR AT ANY OTHER OCCASION THAT REQUIRES MAKING A LEFT TURN AFTER BEING STOPPED. CAUSING THE VEHICLE TO HESITATE.

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WHEN TURNING THE STEERING WHEEL TO THE LEFT, THE CAR LURCHES SLIGHTLY FORWARD AND MAKES A TERRIBLE NOISE---LOUD ENOUGH TO BE HEARD OUTSIDE OF THE CAR. A MECHANIC CHECKED THE BALL BEARINGS IN THE WHEELS AND THEY WERE OKAY HE SAID. THIS NOISE STARTED A MONTH AFTER I BOUGHT THE CAR. IT DOESN'T MAKE THIS NOISE EVERY TIME YOU MAKE A LEFT TURN, BUT WHEN IT DOES, IT DOES IT REPEATEDLY IF MAKING A LEFT TURN.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH, THE TRANSMISSION SHIFTED INDEPENDENTLY FROM DRIVE TO NEUTRAL AND THE VEHICLE STALLED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

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WHEN MAKING LEFT TURNS, THE CAR HESITATES, AND THERE IS A GRINDING NOISE, WHILE TURNING. THE PROBLEM IS HAPPENING MORE OFTEN.

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SERVICE TRACTION CONTROL, ENGINE POWER REDUCED. MESSAGE CAME ON AT HIGHWAY SPEED AND CUT ENGINE POWER REDUCING SPEED TO 25MPH NEARLY CAUSING AN ACCIDENT. THROTTLE BODY NEEDS TO BE REPLACED APPARENTLY A COMMON PROBLEM OVER MULTIPLE YEARS WHY WAS THERE NO RECALL OR AT LEAST A NOTIFICATION THERE COULD BE A PROBLEM INSTEAD OF LETTING SOMEONE'S CAR SHUT DOWN ON THE FREEWAY WITH NO WARNING?

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TOOK VEHICLE TO DEALERSHIP FOR STANDARD OIL CHANGE. WHILE COMPLETING INSPECTION FORM THEY INDICATED THAT THE STEERING COLUMN IS LEAKING. THEY RECOMMEND IMMEDIATE REPLACEMENT FOR $1,300.00. THIS VEHICLE ONLY HAD 57,000 MILES ON IT. I TOLD THEM NOT TO REPLACE IT. THEY STATED YOU COULD HAVE A SMALL LEAK FOR MANY YEARS BUT IT WILL EVENTUALLY GET WORSE AND LEADING TO STEERING FAILURE. I ASKED ABOUT THIS BEING UNDER WARRANTY BUT OF COURSE I WAS 2 MONTHS OUTSIDE OF MY WARRANTY. I HAVE BEEN DRIVING IT SINCE THEY RECOMMENDED REPLACEMENT WITH NO ISSUES YET. I AM HOPING THAT A RECALL WILL BE RECOMMENDED FOR THIS VEHICLE. I MOSTLY DO HIGHWAY DRIVING WITH THIS VEHICLE AND PUT ON 70 MILES A DAY. HOPEFULLY ENOUGH UNFORTUNATE INDIVIDUALS HAVE THIS PROBLEM AND WE CAN GET A RECALL STARTED.

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OFTEN WHEN I ACCELERATE MY 2013 CHEVY IMPALA ESPECIALLY WHEN TURNING, THE CAR WILL MAKE A GRINDING NOISE AND THE VEHICLE WILL HESITATE TO ACCELERATE AND ERRORS APPEAR FOR STABILITY TRACK AND ABS. THIS OCCURS ON BOTH PAVED AND SAND ROADS AND IN ANY ROAD CONDITION. I TOOK IT IN TO MY DEALER AND THEY REPLACED A CENSOR (FOR ABOUT $300 BUCKS WHEN IT WAS ALL SAID AND DONE.) WHICH FIXED THE PROBLEM FOR ABOUT A WEEK, NOW IT'S BACK AND IN MANY TRAFFIC SITUATIONS, VERY DANGEROUS. IT STARED AT ABOUT 30K MILES.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 25 MPH WITHOUT WARNING, THE VEHICLE LOST POWER AND STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP AND FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,936.

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CAR LOSES POWER AND STABILITRAK WARNING COME ON WHILE DRIVING NO ENGINE POWER AT ALL .CHECK ENGINE LIGHT COME ON AND STAYS ON TILL I SHUT OFF ENGINE AND TURN BACK ON ONLY THEN ENGINE LIGHT DISAPPEARS MY CAR ONLY HAS 37,000 MILES AND IS 3 YEAR OLD ITS HAPPEN ON THE HIGHWAY THREE TIME AND IN THE PARKING LOT OF MY WORK TWICE NOW.

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TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHEN THE ENGINE WAS RUNNING, THE AIR BAG LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

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