What 106 owners told NHTSA about the 2013 Chevrolet Captiva

ONGOING SPORADIC PROBLEM - IGNITION SWITCH LOCKS AND AM UNABLE TO TURN KEY TO START VEHICLE. CALLED DEALERSHIP BEFORE THE VEHICLE WENT OUT OF WARRANTEE AND WAS TOLD THEY COULDN'T FIX AND DIAGNOSE THE PROBLEMS UNLESS THEY PROBLEM HAPPENED WHILE IT WAS AT THE DEALERSHIP. SOMETIMES IT TAKES UP TO 20 MINUTES TO GET THE KEY TO TURN.

NHTSA ODI 10743523

WHEN TRYING TO START THE VEHICLE THE KEY WON'T TURN TO START THE CAR. HAS HAPPENED AT LEAST 12 TIMES. CALLED AAA TO START IT. MECHANIC HAD HARD TIME STARTING THE VEHICLE. HAS TO PUSH ON BRAKE SO HARD THAT I CAN'T DO IT. HE SAID THIS SHOULD NOT BE HAPPENING. HE HAD DIFFICULT TIME. I AM AFRAID TO DRIVE THE CAR. I WANT THIS REPORTED AND SOMETHING DONE. SOMETHING IS DEFECTIVE. ALSO THE BUMPER PAINT IS ALL CHIPPED WHERE IT ATTACHES TO THE BODY THE WHOLE WAY AROUND ON ONE BUMPER. THIS IS A DEFECT ALSO. NO WAY SHOULD THESE TWO PROBLEMS BE HAPPENING!! I ALSO WANT TO KNOW IF THERE IS A RECALL ON THE AIR BAG PROBLEM?

NHTSA ODI 10732788

MY VEHICLE'S (2013 CHEVY CAPTIVA SPORT) SERVICE AIR BAG LIGHT HAS COME ON FOR THE THIRD TIME SINCE MAY 1, 2015. I TOOK IT TO THE CHEVY DEALER AFTER THE FIRST TIME BUT THEY COULDN'T DETERMINE THE CAUSE. 2ND INCIDENT I CONTACTED ONSTAR -DIAGNOSTIC SHOWED "COMPUTER MALFUNCTION" WITH THE AIR BAG. THE PASSENGER PRESENCE MODULE WAS REPLACED ON 6-16-15. TODAY, 3RD INCIDENT, 6-26-15. CONTACTED ONSTAR-DIAGNOSTIC SHOWED "GENERAL COMPUTER MALFUNCTION". I DO NOT FEEL CONFIDENT THAT MY AIR BAGS WILL FUNCTION PROPERLY IF NEEDED. I WILL BE TALKING TO THE SERVICE DEPARTMENT AGAIN TOMORROW. THIS IS A MAJOR SAFETY ISSUE.

NHTSA ODI 10730708

JANUARY 2, I WAS DRIVING ON I95 AT 60 MILES AN HOUR, ANOTHER CAR GOT FLAT TIERS AND LOST CONTROL, SUDDENLY MADE A U TURN AND IMPACTED ME FRONT TO FRONT, MY AIR BAGS DIDN'T DEPLOYED, CALLED CAR MAKER AND THEY HAVE NO RE-CALLS AND NO TAKING ANY ACTIONS ABOUT MY REPORT. *TR

NHTSA ODI 10683352

SINCE MY 2013 CHEVY CAPTIVA TOOK THE PLACE OF THE SATURN VUE WHEN SATURN SHUT DOWN. HOW CAN I BE SURE THAT SINCE MY CAPTIVA IS EXCLUSIVELY SOLD TO FLEET CONSUMERS THAT MY VEHICLE IS NOT BEING OVERLOOKED ON THIS IGNITION SWITCH RECALL PROGRAM SINCE IT IS ALMOST IDENTICAL TO THE PONTIAC G5 AND CHEVY COBALT IGNITION SWITCH? *TR

NHTSA ODI 10681364

WHEN USING THE VISOR TO BLOCK THE SUN FROM MY SIDE WINDOW, IT HITS ME IN THE HEAD EVERY TIME I TURN THE WHEEL. IT DOESN'T HAVE TO BE A SHARP OR FAST TURN IN ORDER FOR IT TO MOVE AND HIT ME. NO IT DOESN'T HURT, HOWEVER IT IS VERY DISTRACTING ESPECIALLY GOING UP AN ON-RAMP THAT IS FORTY FEET IN THE AIR! MY EYES ARE SENSITIVE AND ANY DIRECT SUNLITE IS PAINFUL TO ME. IT'S HARD TO BELIEVE CHEVY EXPECTS ME TO PUT A PIECE OF PAPER IN THE WINDOW TO BLOCK THE SUN RATHER THAN FIX THE PROBLEM. I TOOK THE CAR TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY SAID THERE IS NOTHING WRONG WITH IT, THAT'S THE WAY THE FACTORY MADE IT THEREFORE THERE WAS NO DEFECT. THE SERVICE MAN UNDERSTOOD WHAT I WAS SAYING AND DID TRY TO TIGHTEN IT WHICH DID NOT WORK SO HE SCREWED(WEDGED) A SCREW IN THE "BALL" PART AND MADE THE VISOR STIFFER. IT'S NOT PERFECT BY FAR BUT I THINK IT MIGHT WORK. CHEVY SERVICE MEN SHOULD NOT HAVE TO "MICKY MOUSE" A CHEVY PART IN ORDER FOR IT TO WORK. YOU'D THINK AFTER SPENDING $18,000 THE VISORS WOULD WORK. SO SIMPLE YET SO IMPORTANT. *TR

NHTSA ODI 10619038