Home · 2013 Buick Verano · Complaints

What 106 owners told NHTSA about the 2013 Buick Verano

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (106)Crash / fire / injury (5)Engine (33)Electrical system (23)Airbags (17)Steering (14)Transmission & drivetrain (13)Tires (9)Wheels (7)Body & structure (5)Electronic Stability Control (esc) (4)Seat belts (4)

Newest first · 106 complaints · page 3 of 5

Jun 28, 2018Suspension

TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHILE DRIVING VARIOUS SPEEDS, THE REAR OF THE VEHICLE WOULD BECOME UNSTABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PARK FORD OF MAHOPAC, 276 US-6, MAHOPAC, NY) WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER'S SIDE COIL SPRING WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS DISCONTINUED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000.

NHTSA ODI 11104564

Jun 20, 2018SteeringElectrical systemElectronic Stability Control (esc)

TAKATA RECALL. I THE PROCEES OF DRIVING AND TURNING THE DASH BOARD LIGHTS UP AND ITS A SYMBOL WITH A SMALL WRENCH . THE CAR JERKS I A WHOLE NEW DIRECTION. AND THEN ANOTHER SYMBOL APPEARS AND SAYS POWER STEERING SERVICE AND IT IS REALLY HARD TO DRIVE AND TURN WHILE ON THE HIGHWAY OR STREET.

NHTSA ODI 11102748

Mar 7, 2018Electrical system

1.) MY CAR REDUCED SPEED ON THE HIGHWAY DRIVING 55. WHEN PULLING OVER THE CAR WOULD NOT ACCELERATE AND TURNED OFF. AFTER BEING OFF FOR 20 MINUTES ON THE SIDE OF THE ROAD THE VEHICLE DROVE NORMALLY. AFTER A WEEK CARMAX SERVICE COULD NOT FIND THE REASON FOR THIS INCIDENT. 2.) THE EPB WARNING LIGHT FLASHED WHILE DRIVING ON A CITY STREET AND SLOWS THE VEHICLE DOWN. I CAME TO A STOPLIGHT AND MY CAR DIED. IT WAS TOWED TO CARMAX SERVICE AND AFTER A WEEK THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND FIX THE ISSUE. 3.) WHILE DRIVING ON A CITY STREET THE EPB SERVICE LIGHT STARTED FLASHING IN MY CAR JERKED FORWARD I WOULD NOT ACCELERATE. 4.) I WAS MERGING ONTO THE HIGHWAY WHEN THE POWER SYSTEM LIGHT TURNED ON AND MY DOORS STARTED LOCKING AND UNLOCKING ON ITS OWN. THE VEHICLE WOULD NOT ACCELERATE AND TURNED OFF. AFTER ABOUT FOUR MINUTES IT TURNED BACK ON AND DROVE FINE BUT BUICK DEALER COULD NOT FIND A PROBLEM. DEALER HAD THE CAR FOR 10DAYS.

NHTSA ODI 11076612

Oct 17, 2017Steering

STEERING WHEEL LOCKED INTO THE STRAIGHT POSITION AND WOULD TURN LEFT. DASHBOARD BLINKED MESSAGES ACROSS THE SCREEN. " SERVICE POWER STEERING" AND "SERVICE STABILITY TRACK". UNFORTUNATELY ONCE YOU TURN THE CAR OFF AND TURN THE CAR BACK ON, IT RESETS ITSELF AND ALL THE ALERTS ARE NO LONGER PRESENT.

NHTSA ODI 11034143

Oct 3, 2017Transmission & drivetrain

TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHEN THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE FROM THE PARK POSITION, THE GEAR SHIFTER FAILED. AFTER VARIOUS ATTEMPTS, THE GEAR WAS EVENTUALLY ABLE TO SHIFT INTO DRIVE. THE FAILURE RECURRED A TOTAL OF FOUR TIMES. IN ADDITION, THE CONTACT STATED THAT THE GEAR SHIFT BUTTON FAILED. THE LOCAL DEALER (PERRY BUICK, 6633 E VIRGINIA BEACH BLVD, NORFOLK, VA, 23502, 757-828-5431) SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS NO RECALL AND NO ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

NHTSA ODI 11031558

Aug 13, 2017Electrical systemEngine

THE CAR SHUTS OFF WHILE IN MOTION DRIVING DOWN INTERSTATE OR ANY ROAD; SOMETIMES THE CAR WON'T SAY A WORD WHEN TRYING TO CRANK UNTIL AFTER A FEW TRIES; PLUGGED INTO COMPUTER BUT GIVES NO CODES

NHTSA ODI 11014900

Jul 26, 2017Transmission & drivetrain

TL* THE CONTACT OWNS A 2013 BUICK VERANO. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE VEHICLE WOULD ALERT THAT THE VEHICLE WAS NOT IN THE PARK POSITION. THE CORRECT GEAR POSITION WAS NOT DISPLAYED. THE CONTACT TOOK THE VEHICLE TO THE GREATER LOWELL BUICK DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER ASSEMBLIES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PAID A PORTION OF THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 20,134. *TR

NHTSA ODI 11010689

Jun 12, 2017Electrical systemLightsEngine

VEHICLE, TRAVELING 45MPH IN TRAFFIC STREAM ON HIGHWAY, SUDDENLY LOST ALL POWER, INCLUDING ENGINE, RADIO, AC FAN, AND DASHBOARD LIGHTS. AFTER COASTING TO ROADSIDE, STILL MOVING, RADIO, AC FAN AND DASHBOARD LIGHTS SUDDENLY SELF RESTORED. AFTER STOPPING, TRANSMISSION PUT IN PARK, START BUTTON PUSHED, ENGINE STARTED, EVERYTHING BACK TO NORMAL.

NHTSA ODI 10994444

Mar 4, 2017Electrical system

THE ELECTRICAL SYSTEM IS MALFUNCTIONING. THE AIR BAG LIGHT IS ON SOMETIME THEN IT WILL GO OFF. ITS LIKE SOMEONE IS SITTING ON THE PASSENGER SEAT. THE DASH SEAT LIGHT COMES ON AND OFF TOO. MY COLLISION LIGHT STARTED ACTING UP AND NOW IT DOESN'T WORK BUT TONIGHT THE PASSENGER MIRROR IS PARTIALLY ON AND WILL NOT GO OUT. BUTTONS ON THE DASH DISAPPEARS THEN SHOWS UP LATER. BLUETOOTH, COLLISION SETTING BUTTONS, I TOOK MY CAR INTO THE DEALERSHIP. MY BUMPER TO BUMPER HAS EXPIRED. I WAS TOLD THEIR IS CORROSION IN THE LINE AND IT WILL COST ME $1300 TO 1600 TO FIX.

NHTSA ODI 10958638

Feb 17, 2017Transmission & drivetrain

THE SHIFT LEVER IS ON A CONSOLE BETWEEN THE TWO FRONT SEATS. PUSHING THE LEVER TOWARD THE DRIVER CHANGES THE TRANSMISSION MODE FROM AUTOMATIC TO MANUAL. THERE IS NOTHING TO PREVENT ACCIDENTAL PUSHES SWITCHING THE TRANSMISSION TO MANUAL MODE AT HIGHWAY SPEED. MY PASSENGER, WHILE ADJUSTING HER COAT, HAS SWITCHED THE CAR TO MANUAL MODE WHILE THE CAR WAS AT HIGHWAY SPEED AND I HAVE SEEN HER PURSE SOMETIMES VERY CLOSE TO THE LEVER WHILE SHE IS DOING THINGS WITH THE PURSE (THE CAR IS A COMPACT--THE SHIFT LEVER IS IN CLOSE PROXIMITY TO BOTH FRONT SEATS). FORTUNATELY WHEN SHE ACCIDENTALLY SWITCHED THE TRANSMISSION TO MANUAL MODE I REMOVED MY FOOT FROM THE ACCERATOR WHILE I TRIED TO FIGURE OUT WHY MY CAR SUDDENLY SLOWED DOWN WHILE THE ENGINE WAS RACING; FORTUNATELY I WAS NOT IN HEAVY TRAFFIC WHERE THIS COULD HAVE CAUSED AN ACCIDENT.

NHTSA ODI 10955321

Dec 29, 2016TiresWheels

JUST RECENTLY PURCHASED A 2013 BUICK VERANO WITH LESS THAN 15,000 MILES ON IT. I'VE ALREADY HAD TO REPLACE TWO TIRES BEFORE HITTING MY TWO WEEK MARK. EACH TIME I WAS DRIVING 30MPH AND UNDER EACH TIME A BLOW OUT OCCURRED. RESEARCHED AND FOUND OUT THAT THESE CONTINENTAL TIRES HAVE BEEN NOT ONLY BEEN RECALLED BUT THE CONTINENTAL PROCONTACT 235/45 18 HAVE HAD MANY ISSUES BLOWING OUT AT MOMENTS NOTICE. BUT NOT YET RECALLED ALONG WITH PREVIOUS CONTINENTAL TIRES. THESE TIRES NEED TO BE RECALLED AGAIN AND TAKEN OFF THE MARKET BEFORE A TRAGIC INJURY OCCURRES IF IT HASNT HAPPENED ALREADY. *TR

NHTSA ODI 10938633

Sep 22, 2016Electrical system

TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHILE DRIVING, THE CONTACT INADVERTENTLY HIT THE KEYLESS IGNITION BUTTON, WHICH RESULTED IN A LOSS OF POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE OPERATED AS MANUFACTURED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. *JS

NHTSA ODI 10908637

Sep 22, 2016

WHILE AT A STOP SIGN/LIGHT (STATIONARY) THE VEHICLE WILL MOVE FORWARD ON IT'S OWN. I WILL HAVE MY FOOT FIRMLY ON THE BRAKE AND IT MOVES. IT DOES IT AT RANDOM. I HAVE TAKEN IT TO BUICK AND EVEN CONTACTED CORPORATE ABOUT THIS AND NOW AM AT A STAND STILL. BUICK STATED THAT BECAUSE THERE IS NO RECALL, NO ERROR CODES, AND THEY CAN'T DUPLICATE THE ISSUE THEY DON'T KNOW HOW TO FIX THIS PROBLEM. I AM STUCK WITH A VEHICLE THAT HAS A SAFETY ISSUE. MY MAJOR CONCERN IS THAT IT MAY ONLY BE MOVING ABOUT A FOOT NOW BUT LATER WILL IT JUST KEEP GOING CAUSING ME TO BE IN AN ACCIDENT.

NHTSA ODI 10908823

Aug 15, 2016Electrical systemAirbagsSeats

MY FIRST COMPLAINT HAS TO DO WITH THE "LOW FUEL" WARNING INDICATOR NOT FUNCTIONING PROPERLY. THIS DOESN'T OCCUR OFTEN, BUT I'VE NOTICED IT HAPPEN 3 TIMES IN THE PAST 6 MONTHS, AND I'M UNSURE OF WHEN THIS ISSUE FIRST BEGAN. TYPICALLY, THE FUEL LEVEL INDICATOR WILL BE AT 1/4 OR BELOW, AND WHEN DRIVING A LONG DISTANCE, STOPPING AND GOING, AND/OR ON HILLY RURAL ROADS, WHEN THE NEEDLE CROSSES INTO THE RED AND EVENTUALLY HITS "0" THE "LOW FUEL" INDICATOR HAS NOT LIT UP, NO MESSAGE APPEARED, AND NO WARNING CHIME, BUT THE DIC STATES "LOW FUEL RANGE". PERHAPS THE SENSOR IS GOING BAD, BUT WHY WOULDN'T THE LIGHT TURN ON IF THE SYSTEM KNOWS THE FUEL LEVEL IS LOW? I CAN PARK SOMEWHERE AND IDLE FOR 30 MIN AND THE LIGHT STILL WON'T TURN ON. ONLY AFTER I SHUT THE CAR OFF AND RESTART IT DOES THE LIGHT/WARNING CHIME/MESSAGE APPEAR. CURRENT MILEAGE: 88,600 MY SECOND COMPLAINT PERTAINS TO THE AIRBAG: ON/OFF INDICATOR FOR THE FRONT PASSENGER. WHEN THE KEY IS TURNED TO ON WITH OR WITHOUT THE ENGINE RUNNING, THE SYSTEM OPERATES NORMALLY, BUT IF I'M CHARGING MY PHONE USING A CAR CHARGER CONNECTED TO THE FRONT AUX POWER OUTLET, AND LAY IT DIRECTLY ON THE RIGHT HALF OF THE PASSENGER SEAT, IN ANY POSITION, THE AIRBAG LIGHT WILL SWITCH FROM OFF TO ON, BUT THE SAFETY BELT LIGHT DOES NOT TURN ON OR FLASH, AND NO CHIME IS HEARD. WHEN I LIFT MY PHONE, THE INDICATOR RETURNS TO NORMAL IN A FEW SECONDS. I'VE NOTICED THE PHONE HAS TO BE DIRECTLY ON THE SEAT WITHOUT ANYTHING BENEATH IT IN ORDER FOR THIS TO OCCUR, AND IT'S ONLY ON THE RIGHT SIDE OF THE SEAT. I JUST NOTICED THIS A COUPLE WEEKS AGO, BUT THE CURRENT MILEAGE OF 88,600 STILL APPLIES. I HAVE NOT NOTIFIED A DEALER ABOUT THESE ISSUES FOR FEAR OF HAVING TO PAY COSTLY REPAIRS I CAN'T AFFORD. HOWEVER, THE AIRBAG ISSUE CONCERNS ME THE MOST. I BELIEVE THERE'S ELECTRONIC INTERFERENCE CAUSING IT TO OCCUR, BUT IT SHOULDN'T BE HAPPENING REGARDLESS.

NHTSA ODI 10895840

Jul 5, 2016Steering

MY CAR HAS ONLY 55, 148 MILES AND THE POWER STEERING MODULE HAS GONE OUT ALREADY. I HAVE HAD MY CAR FOR ONLY 3 YEARS AND I HAVE ALREADY HAD PROBLEMS WITH THE TRANSMISSION AND NOW THE POWER STEERING. I AM NOT SURE HOW MUCH IT WILL COST TO GET IT REPAIR. MY CAR LOCKED UP AS I WAS DRIVING IT. I LOOKED DOWN AND SAW MY DASHBOARD FLASHING SAYING THAT THE POWER STEERING NEEDED TO BE SERVICE. I COULD NOT TURN THE CAR AT FIRST. ALL I COULD DO IS JUST GO STRAIGHT. THEN ALL OF A SUDDEN I WAS ABLE TO TURN THE CAR, BUT IT WAS VERY HARD.

NHTSA ODI 10882715

May 5, 2016Electrical systemEngine

IF I REMOTE START MY CAR IT DOESN'T CUT ON AND FOR THE LAST FEW WEEKS MY CAR HASN'T BEEN STARTING INSTANTLY OR I HAVE TO TRY NUMEROUS TIMES TO GET IT TO START, WHEN IT DOES START ALL THE PANEL LIGHTS STAY ON, THE HAZARD LIGHTS COME ON WITHOUT ME TURNING THEM ON AS WELL AS THE WINDSHIELD WIPERS. MY REARVIEW CAMERA GOES BLACK IN THE MIDDLE OF ME BACKING OUT AND TURNS BACK ON ONCE I PLACE THE VEHICLE IN DRIVE. WHILE DRIVING THE WHOLE SCREEN TURNS BLACK AND THE RADIO WORKS SOMETIMES. ALSO WHEN I TURN ON MY A/C THE ENGINE GETS LOUDER AND IT MAKES A WEIRD NOISE UNTIL I TURN THE A/C OFF, THE A/C DOESN'T GET AS COLD AS IT USE TO AND MY HEAT GETS HOTTER THAN IT USED TO SOMETIMES WHEN I RIDE WITH THE HEAT THE CAR TURNS OFF. ALL OF THIS STARTED HAPPENING ON APRIL 18, 2016

NHTSA ODI 10863373

Mar 11, 2016Engine

THE CAR ONLY HAS 20,000 MILES ON IT. I WENT TO THE GROCERY AND DRUG STORE WHICH IS ONLY 4 MILES FROM MY HOME. I PULLED INTO THE GARAGE AND NOTICED THE FAN WAS RUNNING (ENGINE FAN) HARD. BUT ASSUMED IT WAS NORMAL FOR ANY CAR TO COOL DOWN THE ENGINE. I WENT IN THE HOUSE AND THE FAN HAD STOPPED ON THE CAR. I HAD TO GO BACK INTO THE GARAGE ABOUT 10 MINUTES LATER AND THE CAR FAN WAS ON AGAIN! A BLOWING FULL BLAST. I OPENED THE DOOR OF THE CAR, LOOKED AT THE DASH, SAW MY FAN FOR THE AIR IN THE CAR WAS AT THE HIGHEST LEVEL, TURNED THAT DOWN BUT THE CAR FAN OUTSIDE CONTINUED TO RUN. I RAN INTO THE HOUSE, GOT MY KEYS AND LOCKED THE CAR WHICH TURNED OFF THE ENGINE FAN. MY CONCERN IS THAT IF THIS HAPPENED AND CONTINUED TO RUN, MY HOUSE IS AN ATTACHED GARAGE, IT COULD EASILY HAVE STARTED A FIRE. I HAVE CALLED GM AND I AM WAITING ON A CALL BACK BUT I CONCERNED NOT ONLY FOR MY WELFARE BUT EVERYONE. I HAVE NEVER SEEN A CAR DO THIS. I DO NOT HAVE ON STAR NOR SIRRUS ACTIVATED SO IT ISN'T LIKE SOMEONE COULD HAVE DONE SOMETHING REMOTELY.

NHTSA ODI 10846093

Sep 14, 2015Body & structure

TL* THE CONTACT OWNS A 2013 BUICK VERANO. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35 MPH AND ATTEMPTING TO ADJUST THE AIR CONDITIONER, THE PUSH BUTTON START SWITCH WAS DEPRESSED UNINTENTIONALLY. THE CONTACT STATED THAT THE TWO FUNCTION BUTTONS WERE TOO CLOSE TO EACH OTHER AND COULD RESULT IN A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,200.

NHTSA ODI 10763625

Aug 31, 2015Electrical system

THE HEAT/AIR SYSTEM IS NOT WORKING CORRECTLY. I BELIEVE THIS IS A SAFETY HAZARD BECAUSE IN THE WINTER MONTHS, IF I WERE TO GET CAUGHT IN MY CAR FOR SOME REASON, I WOULD HAVE NO HEAT TO KEEP ME WARM AND IT CAN GET VERY COLD HERE IN NYS. I WILL HAVE IT FIXED MYSELF, BUT IT SHOULDN'T BE SOMETHING I SHOULD HAVE TO DEAL WITH. IF I GOT CAUGHT IN A TRAFFIC JAM ON ONE OF THE HOT DAYS, I WOULDN'T BE ABLE TO USE THE AIR CONDITIONING. SOMETIMES IT WORKS AND SOMETIMES IS DOESN'T. THERE HAS BEEN SOMETHING WRONG SINCE I FIRST PURCHASED IT, BUT I NEVER BROUGHT IT IN. WHEN I PUT THE DEFOGGER ON, IT WOULD BLOW COLD AIR NO MATTER HOW HIGH I HAD THE HEAT. NOW, IT DOESN'T EVEN BLOW MOST OF THE TIME. I HAVE NO AIR AND NO HEAT IN THE VEHICLE AT ALL MOST OF THE TIME. WHEN IT DOES WORK IT IS VERY LOUD.

NHTSA ODI 10760493

Aug 3, 2015

A/C WOULD NOT ENGAGE, BLEW ONLY HOT AIR (HOTTER THAN OUTSIDE AIR), FOR ABOUT 15 MINUTES. WHILE PARKED I SWITCHED SYSTEM ON/OFF SEVERAL TIME, ADJUSTED TEMPRATURE CONTROL UP/DOWN, AND RESTARTED THE VEHICLE SEVERAL TIME TO NO AVAIL. A/C ENGAGED AFTER DRIVING A COUPLE MILES (~FIVE MINUTES). THE OUTSIDE TEMPRATURE WAS 95DEG AND THE CAR HAD BEEN PARKED FOR SEVERAL DAYS.

NHTSA ODI 10745727

Aug 3, 2015Electrical system

REVERSE LOOKING CAMERA WENT BLACK WHILE BACKING UP. THE OUTSIDE TEMPRATURE WAS 95DEG AND THE CAR HAD BEEN PARKED FOR SEVERAL DAYS.

NHTSA ODI 10745717

Jul 17, 2015Wheels

BOUGHT TRADE IN FROM CENTRAL CADILLAC IN CLEVELAND, OHIO. YES, TWO YEAR OLD CAR WITH 6500 MILES? CONTINENTAL TIRE BLEW OUT, REAR PASSENGER SIDE COST $220.00 FOR REPLACEMENT TIRE. HAD PLANNED TO TAKE CAR ON VACATION BUT AFTER ALL LISTED COMPLAINTS I AM EXTREMELY CONCERNED FOR PASSENGER SAFETY WITH THESE TIRES. I AM A RETIRED LAW ENFORCEMENT OFFICER SO PLEASE BEWARE!

NHTSA ODI 10734671

Jun 29, 2015AirbagsElectronic Stability Control (esc)

I TURNED MY CAR ON, AND GOT A LIST OF "SERVICE NOW" INDICATORS,INCLUDING SERVICE AIRBAG. I HAD NO GAUGES, SPEEDOMETER, RADIO. I BROUGHT MY CAR TO THE DEALER 6/29/2015, A REAR SIDE SENSOR HAD GOTTEN WET AND SHORTED OUT A FUSE. THIS IS A KNOWN MANUFACTURING SAFETY DEFECT, BUT SINCE I'M 3000 MILES PAST WARRANTY THEY ARE GOING TO CHARGE ME $1300.00 TO REPAIR.

NHTSA ODI 10730960

Jun 18, 2015Transmission & drivetrainEngine

2013 BUICK VERANO, VIN [XXX]. ORIGINALLY PURCHASED IN MINNESOTA. HAVE HAD MULTIPLE PROBLEMS. FIRST, CAR WAS "HARD-SHIFTING" LIKE IT WAS HAVING A REALLY HARD TIME LOCATING THE NEXT GEAR TO SHIFT INTO. THE HARD SHIFT OCCURS BETWEEN 15-25 MPH, AND AGAIN BETWEEN 50-60 MPH. IT IS CAUSING THE CAR TO ACCELERATE AND ACT VERY SLUGGISHLY. HAVE NOT HAD A SINGLE PROBLEM WITH THIS CAR UNTIL A LONG ROAD TRIP RELOCATING TO UTAH IN MARCH 2015 THAT LED UP TO ALL THESE NEW PROBLEMS. DEALER SAYS DIAGNOSTIC SHOWS NOTHING WRONG, BUT WHEN TEST DRIVING, CAN FEEL AND HEAR THE HARD SHIFT. ATTEMPTED TO FIX. PROBLEMS WENT AWAY FOR 2 MONTHS AND THEN RETURNED IN LATE MAY / EARLY JUNE 2015. SECOND, WHEN A/C IS ON FULL BLAST INSIDE CAR AND WE USE REMOTE START TO START THE CAR, THE CAR IDLES FINE FOR 10 SECONDS. THEN AS SOON AS THE A/C SYSTEM KICKS ON IN THE CAR, THE ENGINE REV'S UP FROM 800 RPM'S (NORMAL IDLE) TO ABOUT 1,500 RPM'S AND THE ENGINE IS VERY LOUD. THE DEALER STATES "DIAGNOSTIC COMPUTER SAYS NOTHING IS WRONG." WE CAN HEAR HOW LOUD IT IS, AND THOSE ARE THE COOLING FANS, BUT IT'S SUPPOSED TO COME BACK DOWN TO NORMAL IDLE AFTER A FEW MINUTES. WE CAN HAVE THE CAR IDLING FOR 10+ MINUTES AND IT DOES NOT REDUCE IN NOISE VOLUME OR RPM LEVEL. IT CONTINUES TO IDLE VERY HIGH RPM'S AND DOES NOT SOUND LIKE ANY OTHER BUICK ON THE GM DEALERSHIP LOT. DEALER MECHANIC'S CAN HEAR THERE IS A PROBLEM BUT REFUSE TO FIX IT BECAUSE THEIR STUPID COMPUTERS DON'T SAY ANYTHING IS WRONG. SO NOW WE ARE EXPERIENCING 2 ISSUES - THE LOUD REV RPM NOISE IN IDLE WHICH IS MAKING THE ENGINE VERY LABORED SOUNDING, AND THE HARD-SHIFTING PROBLEM THAT STILL HASN'T GONE AWAY. THERE HAS TO BE SOMETHING WRONG WITH THIS VEHICLE'S TRANSMISSION, POWER TRAIN, OR COOLING SYSTEM BUT OF COURSE GM WON'T FIX IT OR RECALL IT. I CAN'T EVEN FIND A RECALL LIST NEWER THAN 12/31/14. *TR

NHTSA ODI 10726119

May 10, 2015SteeringEngine

STEERING)- THE STEERING WHEEL SEEMS TO "STICK" AT SPEEDS FROM 40 MPH AND UPWARDS TO 80 MPH. STEERING SEEMS TO HAVE FLUID, NON-CATCHING MOTION WHILE DRIVING SHORT DISTANCES, HOWEVER, AFTER DRIVING LONG DISTANCES, OR MORE OFTEN THAN USUAL THROUGHOUT THE DAY, THE WHEEL SEEMS TO STICK, AND TAKES MORE EFFORT THAN USUAL TO STEER IN THE INTENDED DIRECTION. VEHICLE STAYS STRAIGHT FOR AWHILE, BUT VEERS OFF LIKE NORMAL, BUT TO STEER VEHICLE TO REMAIN IN LANE IS WHEN THE STICKING OCCURS MOSTLY. ISSUE MAY INTERTWINE WITH NEXT INCIDENT INVOLVING THE FRONT RIGHT AXLE SEAL. OTHER)- 5/19/2014, MILEAGE 25727 - TOOK VEHICLE TO A DEALERSHIP WHO STATED THAT THE FRONT PASSENGER AXLE SEAL IS LEAKING AND RECOMMENDED TAKING TO NEAREST GM DEALERSHIP FOR WARRANTY REPAIR. GM DEALERSHIP STATED THAT THE AXLE SEAL WASN'T LEAKING, BUT WAS JUST "WET." RETURNED TO FIRST DEALERSHIP A FEW MONTHS LATER WHO STATED THE SAME AXLE SEAL LEAKING ISSUE, GM DEALERSHIP STATED THE AXLE SEAL WAS WET. I FEAR THAT THE FAILURE TO ACKNOWLEDGE, AND REPAIR, THE LEAKING AXLE SEAL COULD BE A RESULT OF THE STEERING WHEEL STICKING. FAILURE TO REPAIR COULD ALSO LEAD TO PART MALFUNCTION/FAILURE WHICH COULD LEAD TO VEHICLE CRASHING. ENGINE) - ENGINE SEEMS TO ALWAYS RUN LOUD, LIKE THE FAN IS ON HIGH FOR CLIMATE CONTROL, EVEN WHEN CLIMATE CONTROL IS OFF. GM DEALERSHIP STATED IT WAS A FAN TO COOL THE ENGINE DOWN, AND RUNS WHEN CAR IS DRIVEN FOR A LONG PERIOD OF TIME. I HEAR IT ALL THE TIME, AND THE VEHICLE SEEMS TO BE HOTTER THAN WHAT WOULD BE EXPECTED TO BE COMING FROM THAT AREA. UNCOMFORTABLE HEAT IS HOW I WOULD DESCRIBE IT. ENGINE ALWAYS RUNS LOUD CURRENTLY AT 48,000 MILES, REGARDLESS OF DRIVING PERIOD. FIRE DANGER COULD BE A RISK.

NHTSA ODI 10715566

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Buick Verano verdict →