What 91 owners told NHTSA about the 2013 Buick Regal Tourx

DRIVER SIDE HEADLAMP HAS CONDENSATION IN IT CAUSING IT TO QUIT WORKING. THE CAR WAS TAKEN TO THE GARAGE AND WAS TOLD THAT THIS IS A VERY COMMON PROBLEM WITH THE BUICK REGAL. I WAS GIVEN A REPAIR COST OF OVER $1600. I WAS ALSO TOLD THAT THIS WILL PROBABLY OCCUR AGAIN. THERE WAS NO INDICATION THAT MY HEADLIGHT WAS NOT WORKING UNTIL I WAS DRIVING DOWN THE ROAD AT NIGHT AND ANOTHER VEHICLE FLASHED THEIR HIGH BEAMS AT ME.

NHTSA ODI 11242245

FRONT DRIVERS HEADLIGHT FILLS WITH WATER. CAUSES LIGHT BULB TO EXPLODE. CONDENSATION IS I. THE HEADLIGHT. THE AMOUNT OF WATER THAT CAME OUT OF THE HEADLIGHT WAS ABOUT 10 OUNCES. NO VISIBLE CRACKS OR DAMAGE TO HEADLIGHT.

NHTSA ODI 11231787

WHEN DRIVING THE VEHICLE IT STOPS OUT OF NOWHERE AND CUTS BACK ON. THERE IS A BURNING/MELTING SMELL COMING FROM THE BACK OF THE VEHICLE. ONCE THE CAR IS OFF SOMETIMES THE BATTERY IS DRAINED. THE DRIVER SIDE HEAD LIGHT KEEPS GETTING MOISTURE INSIDE AND CAUSES THE BULB TO GO OUT.

NHTSA ODI 11220023

DEFECTIVE FRONT HEAD LAMP ENCLOSURES LEFT & RIGHT ONES CRACKING LETTING MOISTURE IN CAUSING LOW BEAM HALOGEN HEAD LAMP BULBS TO EXPLODE DUE TO CONTACT WITH MOISTURE. DEFECTIVE DESIGN ON HEAD LAMP ENCLOSURE ASSEMBLY'S

NHTSA ODI 11217371

DRIVER'S SIDE HEADLAMP FILLS WITH WATER CAUSING BULB TO BURN OUT.

NHTSA ODI 11207077

DRIVER'S SIDE HEADLAMP FILLS UP WITH WATER CAUSING BULB TO BURN OUT.

NHTSA ODI 11207078

TAKATA RECALL.....THE ECM IS STILL NOT FUNCTIONING PROPERLY AFTER THE RECALL IT NEEDS TO BE RECALLED AGAIN. IT IS VERY DANGEROUS CAR WILL CUT OFF IN THE MIDDLE OF TRAFFIC.SOMETHING NEEDS TO BE DONE!!!!!

NHTSA ODI 11195612

BOTH HEAD LIGHTS CONTINUOUSLY FILL UP WITH MOISTURE AND CAUSE THE HEAD LIGHTS TO NOT FUNCTION WHICH BECOMES VERY DANGEROUS AT NIGHT WHEN I DO NOT EXPECT IT TO HAPPEN. THIS SEEMS TO BE A COMMON PROBLEM WITH THESE VEHICLE AS MANY PEOPLE COMPLAIN ON AUTO FORUMS ABOUT IT. THE LIGHTS DON'T WORK WHILE VEHICLE IS STATIONARY OR MOVING.

NHTSA ODI 11180688

TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT THE HEADLIGHT ASSEMBLIES KEPT FILLING UP WITH WATER, WHICH CAUSED THE BULBS TO SHORT OUT. STOOPS BUICK GMC (1251 QUAKER BLVD, PLAINFIELD, IN 46168, (317) 839-7771) REPLACED THE HEADLIGHT ASSEMBLIES THREE TIMES. THE MOST RECENT REPLACEMENT WAS LAST WEEK. THE DEALER HAD NOT REVEALED HOW THE WATER WAS ENTERING INTO THE HEADLIGHT ASSEMBLIES. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 11176563

,A MONTH AGO MY DRIVER HEADLIGHT WENT OUT TRIED REPLACING BULBS TWICE STILL NO LIGHT TRIED A RELAY SWITCH STILL NOT LIGHT, LIGHT WENT OUT WHILE DRIVING TO WORK.

NHTSA ODI 11154722

MY CAR HAVE AN ELECTRICAL PROBLEM IS GAS/ELECTRICAL , AND DON'T CHARGE, REPLACE BATTERY AND PROBLEM CONTINUE; CALL TO BUICK CONCESSIONARY FOR RECALL BECAUSE FIND THAT THESE MODEL AND YEAR MAKE A VEHICLES HAVE ELECTRICAL PROBLEMS, BUT THE PERSON TELL ME IF DON T HAVE RECALLS FOR MY SPECIFIC CAR VIN NUMBER; I DON'T KNOW WHAT HAPPENED BUT MY CAR HAVE VERY ELECTRICAL PROBLEM, REPLACE TWO BATTERIES AND CONTINUE WITH THE PROBLEM, AND ALTERNATOR NOBODY FIXED BECAUSE IS VERY RARE, AND THE PRICE FOR REPLACE ALTERNATOR IS VERY HIGH EXPENSIVE, MY CAR HAVE THESE PROBLEM AND THE BUICK AGENCYS OR CONCESIONARIES ARE THE RESPOSIBLES FOR DEFECTUOS OR MISTAKES ON YOURS VEHICLES MANUFACTURED.

NHTSA ODI 11144532

LIGHT ON DRIVER SIDE CONTINUE TO BLOW LIGHT OR BULB

NHTSA ODI 11144587

MOISTURE BUILT UP IN THE DRIVERS SIDE HEADLIGHT CAUSE THE WHOLE HEADLIGHT ASSEMBLY TO FAIL. I PAID TO HAVE IT REPLACED LAST YEAR AND NOW THE PASSENGERS SIDE HAS DONE THE EXACT SAME THING. IT IS A CONDENSATION PROBLEM CAUSING THE UNITS TO FAIL AND SHOULD BE CONSIDERED A SAFETY ISSUE! WHEN YOUR HEADLIGHT GOES OUT WITHOUT WARNING ON A STORMY NIGHT IT IS DANGEROUS NOT ONLY FOR YOU BUT ANYONE IN THE AREA AROUND YOU SINCE YOU HAVE SUCH LOW VISIBILITY. I STILL HAVE THE OLD HEADLIGHT ASSEMBLY IF ANY ONE WOULD LIKE TO REVIEW IT OR CHECK FOR DAMAGE.

NHTSA ODI 11144232

I RECENTLY GOT PULLED OVER BY THE LOCAL POLICE DEPARTMENT THAT NOTICED THAT MY DRIVER SIDE HEADLIGHT WAS OUT AS I WAS PULLING OUT OF MY DRIVE WAY FIRST THING IN THE MORNING .AFTER CHANGING THE HEADLIGHT BULB ($100.00)THE HEADLIGHT DID NOT TURN ON.UNDER RECOMMENDATION OF THE PART CLERK OF MY LOCAL PARTS STORE WE LOOKED AT THE HEADLIGHT BALLAST ($300.00).THIS VEHICLE HEADLIGHT DESIGN SOMEHOW ACCUMULATES CONDENSATION WITHIN THE HEADLIGHT HOUSING. THE CONDENSATION SOME HOW GAINS ACCESS AND ACCUMULATES INTO THE BALLAST OF THE HIGH INTENSITY DISCHARGE LIGHTS WHICH ARE MOUNTED UNDERNEATH THE HEADLAMP ASSEMBLY. LEAVING THE VEHICLE WITH NO HEADLIGHTS TO OPERATE THE VEHICLE SAFELY AT NIGHT OR UNDER LOW VISIBILITY CONDITIONS.AFTER REPLACING THE LIGHT BULB AND BALLAST THE HEAD LIGHTS STILL WOULD NOT TURN ON. SOMEHOW THE ENTIRE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED AT AN OUTRAGEOUS COST OF OVER ($1,500) PER HEADLIGHT ASSEMBLY. DUE OF THE CONDENSATION AND WATER DAMAGE THE INTERNAL ELECTRONICS OF THE HEADLIGHT ARE NOT FUNCTIONAL LEAVING THE OPERATOR AND PASSENGERS OF THE 2013 BUICK REGAL GS EQUIPT WITH FACTORY HIGH INTENSITY LIGHTING IN THE DARK.

NHTSA ODI 11139905

I PULLED INTO A PARKING SPACE AND STOPPED. I TOOK MY FOOT OFF THE BREAK AND THE CAR LURCHED FORWARD, RUNNING INTO A WOODEN RAIL FENCE. THE FENCE WHICH WAS OLD, WAS KNOCKED DOWN. IT ALL HAPPENED SO QUICKLY, I WASN'T SURE IF I HAD HIT THE ACCELERATOR. TWO DAYS LATER I MADE A NORMAL STOP IN TRAFFIC. AFTER BREAKING, THE CAR LURCHED FORWARD. I PUSHED ON THE BREAK PEDAL TO STOP THE CAR, BEFORE IT COULD HIT THE CAR IN FRONT OF ME. THIS TIME I WAS SURE MY FOOT HAD NOT HIT THE GAS PEDAL. I AM NOW GIVING THE CAR EXTRA BREAKING DISTANCE. IN EITHER CASE, I DIDN'T NOTICE IF THE TACHOMETER INCREASED RPM OR NOT, THOUGH WITH THE SUDDEN ACCELERATION RPM MUST HAVE INCREASED.

NHTSA ODI 11128252

THE LIGHT WENT OUT ON THE DRIVER INFORMATION CENTER. CAN'T SEE THE MILEAGE, GAS, SPEED LIMIT, OR TIRE WEIGHT. WITH NO WARNING, THE LIGHT WENT OUT. TOOK THE VEHICLE TO BUICK AND THEY CAN REPAIR BUT WILL HAVE TO OPEN THE ENTIRE CLUSTER TO FIX THE PROBLEM (EST. $800 TO FIX).

NHTSA ODI 11123408

TL* THE CONTACT CALLED ON BEHALF OF HIS CHILD WHO OWNS A 2013 BUICK REGAL. WHILE DRIVING, THE CONTACT'S DAUGHTER NOTICED DEBRIS ON THE ROADWAY. SHE STOPPED THE VEHICLE AND THE E-ASSIST FUNCTION ACTIVATED. AFTER THE DEBRIS WAS REMOVED FROM THE ROAD, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO VYLETEL VOLKSWAGEN BUICK GMC (40555 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 977-2800) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.

NHTSA ODI 11114113

GM DEALERSHIP MISDIAGNOSED THE TRANSMISSION AS NEEDING REPLACEMENT, AND QUOTE A $4500 REPAIR PRICE. AFTER GETTING 3 ALTERNATIVE EXPERT OPINIONS, THE PROBLEM WAS THE THROTTLE BODY; REPAIRED FOR $420. NOW THE FORMERLY RECALLED GENERATOR ALTERNATOR HAS FAILED. CAR WILL NOT RESTART WHEN STOPPED, WHILE DRIVING. GM HAS TOLD ME THEY WILL NOT REPLACE THE FORMERLY RECALLED PART UNDER WARRANTY, OR BUT NOT IF FOR MISDIAGNOSING THE TRANSMISSION AND THE PART FAILING WHEN GARNERING 2ND OPINIONS. GM ALSO TOLD ME THAT IT IS NOT THE DEALERSHIP'S JOB TO ALERT A CUSTOMER OF A RECALL. IF THAT IS THEIR PROCESS FOR RECALLS, I AM AFRAID FOR THE LIVES OF OTHERS. I AM ALSO AFRAID THAT THEY POSSIBLY DON'T EVEN UNDERSTAND HOW TO DIAGNOSE A VEHICLE PROBLEM IN THE FIRST PLACE. THEY CONFIRMED THE PART NOW IN QUESTION WAS FUNCTIONING PROPERLY AT THEIR DEALERSHIP, BUT RECOMMENDED A NEW TRANSMISSION DUE TO HIGH MILES ON THE VEHICLE. THIS IS A GENUINE GM DEALERSHIP. I'D LIKE THE GM/ALTERNATOR, CONTROL MODULE, AND OTHER ASSOCIATE PARTS INVESTIGATED FOR VOLTAGE FAILURES RELATED TO THROTTLE BODY FAILURE. IT IS MY UNDERSTANDING THAT IF GM IS REPLACING TRANSMISSIONS, WHEN NOT NEEDED, AND THE OTHER PARTS EVENTUALLY FULLY FAIL, CONSUMERS ARE AT EXTREME RISK. MY 19 YEAR OLD DAUGHTER WAS STUCK AT A COMPLETE STOP, FOR NEARLY 30 SECONDS SEVERAL TIMES, ON A 70 MPH FREEWAY, WHEN TRAFFIC CAME TO A HALT, THEN RESTARTED; REACHING FULL SPEED AND HAVING TO VEER AND SLAM ON BRAKES TO AVOID HER CAR; IN THE CENTER LANE. PLEASE INVESTIGATE. [XXX]. I WILL ALSO BE FILING A COMPLAINT WITH THE SECRETARY OF STATE OF MICHIGAN FOR VEHICLE REPAIR SHOP REGULATION. DEALERSHIPS WHO ARE READING CODES, AND NOT VERIFYING THE CODES, SHOULD BE SHUT DOWN FOR GOOD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *PM *TR

NHTSA ODI 11113038

THE CAR WAS DRIVEN TO A COMMITMENT (NO RAIN) WHICH STARTED BEFORE SUNDOWN AND ENDED AT NIGHT, RAINING. UPON LEAVING THE DRIVERS HEADLIGHT DID NOT ILLUMINATE, WHEN CHECKED IT LOOKED TO BE SHORTED OUT DUE TO WATER ENTERING THE LENS ASSEMBLY. CONSIDERING THE CAR WAS NOT DRIVEN HOW DID THIS HAPPEN? THE CAR HAD NO DAMAGES TO THE LIGHT ASSEMBLY AND NONE TO THE FRONT OF THE VEHICLE, BUT WATER/VAPOR ENTERED INTO THE HEADLIGHT CAUSING NO ILLUMINATION TO UPPER OR LOWER BEAMS. THIS CAUSED LIMITED VISION & HAZARDOUS DRIVING CONDITIONS ON MY DRIVE HOME AT NIGHT FROM THE COMMITMENT. I WAS TOLD BY BUICK THIS SHOULD NOT HAVE OCCURRED BUT THEY DID HAVE REPORTED CLAIMS ABOUT THIS ISSUE. THE COST OF THE TOTAL LENS REPLACEMENT BY BUICK FOR THE DRIVER'S SIDE LENS ASSEMBLY WAS $1,143.00 + LABOR. DO I EXPECT THE OTHER SIDE

NHTSA ODI 11111053

TL* THE CONTACT OWNS A 2013 BUICK REGAL. WHILE DRIVING VARIOUS SPEEDS, THE BATTERY AND BATTERY CHARGING SYSTEM WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM); HOWEVER, HIS VEHICLE WAS NOT A HYBRID. THE VEHICLE WAS TAKEN TO CHUCK NASH SAN MARCOS (3209 INTERSTATE 35 FRONTAGE RD, SAN MARCOS, TX 78666) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PART WAS UNDER WARRANTY, BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER OPENED CASE NUMBER: 8-4380703853. THE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11109849

MY NAME IS [XXX] , I OWN A 2013 BUICK REGAL TURBO, ABOUT 4 MONTHS AGO I STARTED HAVING ELECTRICAL ISSUES WITH MY CAR ( STEREO SHUTS ON AND OFF WHILE DRIVING, DASH LIGHTS FLICKER ). THINKING MY CAR NEEDED A NEW BATTERY I HAD THE BATTERY REPLACED. NO PROBLEMS FOR ABOUT A MONTH. NOT LONG AFTER, THE PROBLEM CAME BACK, EXCEPT THIS TIME THE CAR SHUT OFF WHILE DRIVING, CAUSING ALL ELECTRONICS TO STOP WORKING, INCLUDING THE HEADLIGHTS, POWER STEERING, AND BRAKES. I DROVE IT TO A GM DEALER RIGHT AWAY. 1 WEEK GOES BY AND I GET A CALL BACK SAYING THEY COULDN'T RE-CREATE THE PROBLEM. I PICK THE CAR UP AND WITHIN ONE DAY IT STALLS AGAIN, THIS TIME DRIVING AT NIGHT ON THE HIGHWAY. AGAIN I BRING IT RIGHT TO THE GM DEALER. ANOTHER WEEK GOES BY AND I GET A CALL SAYING THEY REPLACED THE BCM ( BODY CONTROL MODULE ). AS I WAS DRIVING TO WORK THIS MORNING, ABOUT A MONTH AFTER THE REPAIR, THE STEREO SHUTS OFF, SOON AFTER THE DASH LIGHTS FLICKER, AND ALMOST RIGHT AFTER THE DASH LIGHTS STARTED FLICKERING THE CAR SHUT OFF, THE DOORS UNLOCKED, AND I LOSE THE POWER STEERING AND POWER BRAKE ASSIST CAUSING ME TO LOSE CONTROL OF THE VEHICLE AROUND A SHARP TURN AND NEARLY CRASH. I'M HONESTLY AFRAID TO DRIVE THIS CAR NOW, AND I'M NOT THE ONLY ONE WHO HAS HAD THIS HAPPEN TO THEM. I SPENT A GOOD 2 HOURS READING PEOPLES STORIES ONLINE ABOUT HOW THEY HAD THE SAME EXACT EXPERIENCE AND HOW THEY ARE ALSO AFRAID TO DRIVE THIS CAR. THE DEALERSHIP IS UNABLE TO FIX MY CAR AND NOW I'M STUCK WITH A CAR THAT IS WORTH LESS THAN WHAT I OWE ON IT, A CAR I HAVE TO WORRY ABOUT DRIVING, A CAR I'M AFRAID TO HAVE PASSENGERS IN DUE TO THIS MAJOR SAFETY ISSUE. IF AN ACCIDENT OCCURRED AS A RESULT OF THIS MALFUNCTION I WOULD IMAGINE THE MALFUNCTION WOULD PREVENT THE AIRBAGS FROM DEPLOYING. BEFORE I BOUGHT THIS 2013 BUICK REGAL I WAS DRIVING A 1992 FORD F-150, AND ITS SAD TO SAY I FELT A LOT SAFER IN AN ANTIQUE TRUCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11066121

GENERATOR CONTROL MODULE POWERTRAIN CONTROL MODULE

NHTSA ODI 11063751

CONSOLE WONT TURN ON IN THE HEAT. IT DISCONNECTS. PARKING LIGHT SAYS NOT IN PARK WHEN PARKED AND WONT TURN OFF. LIGHTS BURN OUT VERY FAST. HAS HAPPENED SINCE I BOUGHT THIS VEHICLE , NEW! IT IS VERY SLUGGISH WHEN TAKING OFF FROM STOP.

NHTSA ODI 11058015

TL* THE CONTACT OWNS A 2013 BUICK REGAL. WHILE THE DRIVER ATTEMPTED TO PARALLEL PARK, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO TWO PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DAMAGED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO THE DEALER (DALESSIO CHEVROLET BUICK IN BOONTON, NJ, 973-334-2000) WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS AN UNKNOWN ISSUE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

NHTSA ODI 11052562

TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD LIGHT FAILED WHILE DRIVING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HAD MELTED AND THE CONNECTOR WAS REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED AND THE SAME FAILURE OCCURRED WITH THE PASSENGER'S SIDE HEAD LIGHT. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 10967434