What 128 owners told NHTSA about the 2013 Buick Lacrosse Hybrid

TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT'S AUNT OWNS A 2013 BUICK LACROSSE. THE CONTACT'S AUNT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE DEALER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT'S AUNT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO RAY SKILLMAN GMC (8424 US-31, INDIANAPOLIS, IN 46227) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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CONSTANTLY BEEN HAVING ENGINE PROBLEMS. ENGINE LIGHT COMING ON AND OFF. I WAS DRIVING IT DOWN A HIGHWAY, COMING TO A STOP DUE TO A RED LIGHT WHEN THE WHOLE FRONT OF MY CAR BEGIN TO SPUTTER AND GAVE OUT. IT READ "STABILTRAK" BUT WHEN TAKEN TO THE SHOP IT ONLY READ A CODE FOR THE CARBON FILTER. WHICH, WAS CHANGED AND DID FIXED THE PROBLEM FOR THE TIME BEING. HOWEVER, ITS DOING THE SAME THING AGAIN.. WHICH IS VERY DISSAPOINTING BECAUSE ITS A VERY WELL KEPT UP WITH CAR, NEVER GOES WITHOUT ITS NECESSITIES.. AND AT THIS POINT I'M THINKING IT COULD BE MY BRAKING SYSTEM DUE TO THIS PROBLEM WEAKENING MY BRAKES BUT I DON'T SEE WHY BECAUSE THOSE WERE CHANGED ABOUT 6 MONTHS AGO. MAYBE, EVEN AN ELECTRICAL PROBLEM WITH MY TRACTION CONTROL.

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TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT NOTIFIED INGERSOLL AUTO OF DANBURY (84 FEDERAL RD, DANBURY, CT 06810) OF THE RECALL AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. K.C. SUMMERS BUICK GMC (1913 19TH ST, MATTOON, IL 61938, (855) 999-5611) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL AS THE BATTERY WARNING LIGHT WOULD FLASH ON THE INSTRUMENT PANEL. DUE TO THE FAILURES, THE CONTACT HAD THE VEHICLE TOWED TO ROSS DOWNING BUICK GMC (1301 S MORRISON BLVD, HAMMOND, LA 70403) AND RAINBOW NORTHSHORE BUICK GMC, LLC (2925 N HWY 190, COVINGTON, LA 70433). BOTH DEALERS INFORMED HER THAT THERE WERE NO FAULTS WITH THE VEHICLE HOWEVER, THE BATTERY WAS REPLACED BY BOTH DEALERS. DESPITE THE BATTERY REPLACEMENT, THE FAILURE PERSISTED. THE CONTACT CALLED AN INDEPENDENT MECHANIC TO HER HOME, WHO INFORMED HER THAT THERE WAS BURNT WIRING CONNECTED TO THE BATTERY WHICH HE RELATED TO THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.*JB

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TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE GAS CAP NEEDED TO BE REPLACED. THE CONTACT STATED HE HAD THE REPAIRS COMPLETED BUT SHORTLY AFTER THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT WHILE STATIONARY AT A GAS STATION, HE BECAME AWARE OF A FUEL STAIN UNDER THE GAS CAP. THE CONTACT CALLED THE LOCAL DEALER CAPITOL BUICK GMC (909 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 445-2500) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

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MY 2013 BUICK LACROSSE HAS A MALFUNCTIONING TRANSMISSION CONTROL MODULE WHICH IT ALREADY RECALLED BY GM BUT MY CAR DOES NOT FALL UNDER THE RECALL BECAUSE OF MY VIN THE MALFUNCTIONING TRANSMISSION CONTROL MODULE CAUSE MY CAR TO GO INTO LIMP MODE IN THE MIDDLE OF THE STREET IN TRAFFIC

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ABS TRACK LIGHT ON GOT ALIGNMENT STILL ON NOW HUB BEARING AND STRUT NEED TO BE REPLACED.

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SERVICE CHARGING SYSTEM LIGHT HAS COME ON, BATTERY LIGHT HAS COME ON SERVICE PARKING LIGHT HAS COME ON. CAR MAKES A WHINING SOUND WHEN THE ENGINE RESTARTS AFTER AUTO STOP MODE. ALSO, THE ENGINE HAS FAILED TO RESTART AFTER AUTO STOP MODE, AND STARTING TO NOTICE A 'HOT'SMELL

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ON 8-6-2020, (ABOUT 11 AM) WHILE DRIVING (ABOUT 70MPH) NORTH ON I43 IN EASTERN WISCONSIN, AT A POINT NORTH OF SHEBOYGAN, THE MESSAGE 'SERVICE POWER STEERING' APPEARED ON THE DASH. WHEN I STARTED TO DRIVE OFF TO A REST STOP, I REALIZED THE STEERING WAS VERY STIFF AND REQUIRED EXTRA EFFORT TO GUIDE THE CAR, THE 'ELECTRIC POWER STEERING' (EPS) HAD COMPLETELY FAILED. HOW COULD THIS HAPPEN WHEN THE CAR WAS ONLY 7 YEARS OLD WITH 64941 MILES, LESS THAN 10K MI/YR!!! I CAREFULLY DROVE THE CAR TO BERGSTROM BUICK GMC IN GREEN BAY WIS. THE DIAGNOSIS WAS THE ENTIRE EPS GEAR BOX HAD TO BE REPLACED WITH A COST NEAR $2500. I WAS STUNNED. I COMPLAINED TO THE SERVICE MANAGER THAT BECAUSE OF THE CARS AGE & ELAPSED MILES, THIS SHOULD NOT HAVE HAPPENED! I FURTHER STATED THAT I COULD UNDERSTAND THAT SOMETHING LIKE THIS MIGHT HAPPEN AFTER 10 YEARS & 100K MILES, BUT NOT BEFORE!! HE REPLIED THE CAR WAS OUT OF WARRANTY AND THAT FAILURES LIKE THIS CAN HAPPEN. EVENTUALLY THE CAR WAS SATISFACTORILY REPAIRED, COPY OF THE BILL ATTACHED. MY CONTENTION IS THAT THIS IS NOT ONLY A RELIABILITY ISSUE, BUT MORE IMPORTANTLY A SAFETY ISSUE. WHEN MY WIFE & I PURCHASED THE CAR, WE WERE BOTH RETIRED AND DID NOT HAVE THE DAILY GRIND OF DRIVING TO/FROM WORK IN ALL KINDS OF WEATHER. IN FACT THE CAR WAS DRIVEN MINIMALLY IN ADVERSE CONDITIONS. WHEN THIS FAILURE OCCURRED, I HAD THE COMPOSURE TO SAFELY STEER/GUIDE THE CAR, HAD MY WIFE BEEN DRIVING, THE INCIDENT COULD HAVE HAD A CATASTROPHIC RESULT. I NOW HAVE 'MUCH PAUSE' ABOUT THE RELIABILITY/SAFETY OF EPS VS HYDRAULIC PS (HPS), IF & WHEN THIS WILL HAPPEN AGAIN! A SIMILAR COMPLAINT WAS FILED WITH BUICK GMC CUSTOMER SERVICE.

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MY CAR CUTS OFF AND GIVES WARNING OF BATTERY CHARGING SYSTEM FAILURE WHEN I SLOW TO STOP AT RED LIGHTS OR TURN IN MY DRIVEWAY.. I'VE CHANGED THE BELT AND IT'S STILL DOING IT. I BOUGHT THIS CAR IN 2017 AND I AM CONCERNED THAT MAYBE THE RECALL WASNT CHANGED FOR EASSIST COMPONENTS. I HAVE A 2 YEAR OLD. I CANT STEARNS MY CAR BECAUSE IT'S TOO HARD WHEN ENGINE KILLS. IT ITS VERY DANGEROUS AND SOMETHING MAJOR IS WRONG.

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WHILE DRIVING AT 75MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING. I BARELY MANAGED TO GET OFF THE HIGHWAY. THE NEXT DAY I STARTED THE VEHICLE AND THE STEERING RETURNED. THE STEERING HAS BEEN INTERMITTENTLY GOING OUT SINCE I PARKED IT AT HOME. I START THE CAR FREQUENTLY TO KEEP THE BATTERY CHARGED AND EACH TIME THE STEERING MAY OR MAY NOT WORK.

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WHEN THE CAR HAD MILEAGE IN THE MID-UPPER 30,000 IN 2018, WE NOTICED THAT AS THE SPEED COASTED DOWN TO 30MPH, THERE WAS A HARD DOWNSHIFT. SO HARD, YOU THOUGHT THE ENGINE FELL OUT OF THE CAR. AT THE TIME WE HAD NOT REALIZED IT ONLY DID THIS WHEN THE ENGINE WAS COLD. SO, WHEN WE TOOK IT TO THE DEALER, THEY COULD NOT REPLICATE THE ISSUE. IN 12/2019, WE LEFT IT OVERNITE AND THEY "DID" REPLICATE THE ISSUE THE NEXT MORNING. THIS IS STATED ON OUR SERVICE BILL. THEY SUGGESTED A DEEP ATM FLUSH, EVEN THOUGH WE HAD A NORMAL FLUSH 18 MONTHS EARLIER WITH THEM. WE PAID THEM TO DO IT AND THE PROBLEM PERSISTS. SINCE WE SLOW DOWN EVERY TIME WE APPROACH A STOP SIGN OR STOPLIGHT, THIS OCCURS AS WE GET DOWN TO 30MPH. EXACTLY AT 30MPH!!! ONCE THE ENGINE IS WARM IT, WE DO NOT NOTICE THE ISSUE. BUT WE LIVE IN NORTHERN OHIO & THE NITES ARE COLD OCT-APRIL. WE DROVE THE CAR TO WARM MIAMI FL IN 1/2020. IT STILL DID IT, BUT ONLY A MILD DOWNSHIFT THEN QUICKLY DID NOT REPEAT AS THE TEMP WAS WARMER THERE. TO REDUCE THE HARDNESS OF THE DOWNSHIFT, WE HAVE REVERTED TO TRYING TO LET THE CAR WARM UP AFTER STARTING IT AND APPLYING THE BRAKES AS WE SLOW DOWN TO 30MPH! IT IS SAD THAT THIS HAS TO BE DONE, AS WE HAVE BEEN TAKING GREAT CARE OF THE CAR & IT ONLY HAS 48,000 MILES. AND WE ARE NOT MOVING TO FL!!! WE BOUGHT THE CAR NEW FROM THIS DEALER.

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TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE SERVICE POWER STEERING MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT AN ELECTRICAL FAILURE OCCURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBERS: 13V173000 (ELECTRICAL SYSTEM) AND 13V097000 (POWER TRAIN, ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 70,000. *LN*JB *DT *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. SPORADICALLY, WHILE STARTING THE VEHICLE, THE DOORS FAILED TO LOCK, THE GEAR SHIFTER FAILED TO SHIFT, AND THE VEHICLE DID NOT ACCELERATE. THE CONTACT STATED THAT THE ENGINE REVVED, THE RPMS INCREASED, AND THE ECO WARNING MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO O'RIELLY CHEVROLET (6160 E BROADWAY BLVD, TUCSON, AZ 85711, (520) 829-3876), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5654186782. THE FAILURE MILEAGE WAS 66,002.

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IN 2018 THE AIR WENT OUT IN THE VEHICLE AND THEN THE ABS LIGHT CANE ON. A FEW DAYS LATER THE CHECK ENGINE LIGHT WAS DISPLAYED AND THEN THE NEXT DAY THE BATTERY COMPLETELY DIED. I TOOK IT TO THE SHOP AND HAD IT FIXED. THEY SAID THAT BATTERY WAS MISSING A CELL AND THEY REPLACED THE BATTERY, FIXED THE AIR CONDITIONING BASICALLY FIXED ALL ISSUES. FAST FORWARD TO A YEAR TO THE DATE THE SAME ISSUE STARTED AGAIN IN THAT ORDER. THE CAR HAS OFFICIALLY CUT OFF AND I SEARCHED AND THERE ARE NO OPEN RECALLS COMING UP FOR MY VIN NUMBER.

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I HAD THE CAR REPAIRED LAST YEAR AROUND THIS TIME WITH AN ISSUE SAYING THAT THE BATTERY CHARGING SYSTEM NEEDED TO BE SERVICED. AT THE TIME I HAD RECENTLY BOUGHT A BATTERY BUT THE SHOP INFORMED IT COULD BE DUE TO A DEAD CELL IN THE BATTERY 1 YEAR EXACTLY AND THE SAME ISSUE OCCURS. IT START WITH THE CHECK ENGINE LIGHT BEING DISPLAYED THEN IT WILL START SENDING THE MESSAGE AND BATTERY LIGHT COMES ON. THERE SHOULD NOT BE ANOTHER DEAD CELL BATTERY. THERE IS DEFINITELY AN ISSUE WITH THE CHARGING SYSTEM OF THESE CARS. THIS WILL CAUSE THE VEHICLE WHEN IN ECO MODE TO RESTART CAUSE POWER LOSS WHE DRIVING AND ALSO CAUSE THE RADIO, NAVIGATION ECT TO LOSS BRIGHTNESS. THE CAR RELEASES LOUD SOUND FOR THE A/C AND DEFROST THUMPING AND TICKING ALSO SPUTTERING WHEN ACCELERATOR IS TOUCHED. EVEN WHEN SWITCHING FROM PARK TO ANY OTHER GEAR IS WHEN THIS IS HEARD REGARDING WHEN A/C HEAT OR DEFROST IS ON . THIS IS DURING DRIVING OR AFTER STARTING CAR. ORIGINALLY HAPPENED 10/12/18 HAPPENING AGAIN AS OF 10/18/2019

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ON JUNE 7, 2018, I PURCHASE 4 TIRES THAT WERE SUPPOSED TO LAST 40,000 MILES. THE ODOMETER IN MY CAR READ 68,832 MILES. ON OCTOBER 16, 2019, I HAD A FLAT IN ONE OF THEM AND WENT TO THE DEALER WHO SOLD THE TIRES (FIRESTONE) AND THEY SAID THAT 2 OF THESE TIRES ARE TOO WORN OUT AND NOT SAFE ANY LONGER. THE ODOMETER IN THE CAR READ 92,540 MILES. I HAD TO BUY 2 NEW ONES AND FIRESTONE GAVE ME A DISCOUNT FOR WHAT HAPPEN (2 TIRES LASTED ONLY 23,708 MILES). DOT # Y9FJDCWX0418 FIRESTONE ARTICLE # 000845 35TN

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2013 BUICK LACROSSE - POWER STEERING STOPPED WORKING WHILE MY 19-YEAR-OLD DAUGHTER WAS DRIVING AT APPROXIMATELY 35 MPH! STEERING WHEEL COMPLETELY LOCKED UP. POTENTIALLY HAZARDOUS CONDITION. GM MUST ADDRESS THIS ISSUE WITH THE POWER STEERING MECHANISM ON THESE VEHICLES! VERY EXPENSIVE REPAIR ($2,600) AND IT TOOK 3 WEEKS TO FIND THE PART DUE TO GM BEING ON STRIKE.

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CUTS OFF WHILE DRIVING

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RADIO AND DASH COMPONENTS CUT OUT AND GO BLACK. THEN WHEN THEY COME.BACK ON A SERVICE BATTERY MESSAGE COMES ON THE DISPLAY BUT GOES AWAY WITHING A SECOND OR TWO. AND THE POWER STEERING WILL STOP WHILE ALL THIS IS HAPPENING IF TURNING

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CAMSHAFT SENSOR FAILS REPEATEDLY, AFTER WARRANTY REPLACEMENT. THIS IS CAUSING THE MOTOR TO DIE AT DIFFERENT SPEED'S AND LOSS OF VEHICLE CONTROL. THE VEHICLE IS UNRELIABLE AND UNSTABLE. IT IS A LIABILITY TO OPERATE KNOWING ANY MINUTE THE CSPS CAN FAIL AND RENDER THE VEHICLE USELESS.

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TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHEN THE VEHICLE WAS STOPPED, IT DID NOT RESTART. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE RECURRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

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