What 128 owners told NHTSA about the 2013 Buick Lacrosse Hybrid

I was driving and service power steering message came on and all of a sudden my steering wheel got so hard i couldn't even turn my wheel it was so hard to pull over i put my hazard lights on so i could let traffic know im having trouble with my car it happened 3times the first time 2020 second time 2021 and 2022

NHTSA ODI 11465675

The contact owns a 2013 Buick LaCrosse. The contact stated while driving at various speeds, the vehicle started jerking. There were no warning lights illuminated. The contact continued to drive the vehicle. Additionally, the contact stated that the vehicle failed to start. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the local dealer where it was diagnosed that there were no compressions on the engine and cylinders due to a possible fractured timing chain and damaged valves. The dealer also informed the contact there was no oil in the engine; however, the contact had replaced the engine oil 2-3 weeks prior to the failure. The vehicle was not repaired. The vehicle was then towed to an independent mechanic but was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 13V173000 (Electrical system). The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.

NHTSA ODI 11460766

The contact owns a 2013 Buick Lacrosse. The contact stated that after reversing out of the garage and parking in the driveway, turning the vehicle off and removing the ignition key however, approximately 30 minutes later the vehicle started independently. The ignition key had to be used to turn the engine off. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not yet contacted. The contact indicated that the failure posed a severe carbon monoxide hazard. The failure mileage was 63,000.

NHTSA ODI 11458286

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and was informed that there was a waiting list for parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11447064

I purchased the vehicle in 07/2021 through the Drive time Dealership. The first concern is that as you go over the agreement the cost of the vehicle is well over the actual blue book value which $24,000 plus. But then there is the blinded words which cover the interest rate and the false mathematics that is used to confuse you. I realized that in the end of that process it is stated that I would owe $70,000 plus which one can buy 3,4, vehicles or a home. I ask that this transaction be investigated. My ethnicity was the motivating factor to become victimized just the commission. My second complaint which also support my reasonings as to this filing is due to the lack of reply towards the recall ( NHTSA- 20V764) Manufacture Recall Number:N202308930. I called the GM Manufacture on 07/27/2021 and was told that the Remedy was not yet available. It has been over a month period . According to the initial date the Recall came effect which was Dec. 10/2020 it has now been 2 years 14 days sense recall and I have yet to receive relief about this serious safety issue. I am asking for an investigation to initiated. It is not good the way consumers are being manipulated for monies we work hard for as good unfortunate Citizens. The 3rd incident occured when I was traveling east on 40-E going to work I felt the rear of the vehicle drop low( downward) which caused me to lose traction i need the recall completed Thank you.

NHTSA ODI 11444916

The climate control systems have stopped working. The temperature is locked to the last set temperature and blower zone (blowing lightly on feet only). It is available for inspection upon request. This is a significant safety issue as the climate control panel will not power on, affecting defrost for all windows. This is especially dangerous in Michigan during the winter months due to the need for defrost during spontaneous/lake effect snow. No defrost can cause significant visibility issues, which put the safety of the driver, passengers and others at risk. This malfunction also creates a safety issue because the vehicle is unable to be heated up properly when temperatures drop. This problem has not been reproduced or confirmed by an independent service center, nor has it been inspected by anyone. There were no warning lamps. My son (Ralph) has been helping me with this issue.

NHTSA ODI 11444431

The contact owns a 2013 Buick LaCrosse. The contact stated while approaching a traffic light, the vehicle was seized. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but continued to experience failure. The contact was able to drive back to the local dealer and had the battery replaced for a second time. The vehicle was repaired but continued to experience failure. The contact stated she experienced the failure a total of 4 times. The manufacturer had been informed of the failure. The failure mileage was approximately 35,000.

NHTSA ODI 11440456

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11435709

I WAS INVOLVED IN A HEAD-ON COLLISION ON THE FRWY GOING 63MILS PER HR. MY CAR IS A TOTAL LOSS. THIS CAR HAS 6 AIRBAGS "STANDARD SAFETY FEATURES"WHICH NONE OF THE 6 AIRBAGS DEPLOYED. I THINK THEY ALL ARE DEFECT AIRBAGS.

NHTSA ODI 11435477

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11435377

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11434730

The contact owns a 2013 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) and the notification stated that parts were available. The dealer was then contacted about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11434179

The contact owns a 2013 Buick Lacrosse. The contact stated while driving 60 MPH, the brake pedal was depressed, and she heard an abnormal sound coming from the vehicle. The check engine warning light illuminated. The contact continued to drive to her destination. The vehicle was taken to the dealer who diagnosed that the generator control module had failed and needed to be replaced. The contact stated that the failure had been reoccurring while driving. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 150,000.

NHTSA ODI 11434138

2013 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO UNPREDICTABLE POWER OUTAGE. THE CONSUMER STATED WHEN THE POWER WENT OUT THE KEYS WOULD GET STUCK IN THE IGNITION. WHEN THIS WOULD OCCUR THE CONSUMER WOULD REMOVE THE BATTERY CABLES FROM THE NEGATICE AND POSITIVE. THE CONSUMER THEN PUT THE NEGATIVE BACK IN THE BATTERY AND TAP THE POSTIVE CAUSING A SPARK TO RESET THE POWER.

NHTSA ODI 11433971

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11431914

The contact owns a 2013 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact had taken the vehicle to the dealer on 4 separate occasions and was informed each time that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11429211

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign number: 20V764000 (Suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11428045

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11427598

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ODI 11427634

THERE IS A KNOWN ISSUE WITH THIS MODEL AS WELL AS OTHER 2.4 LITRE GM ENGINES WHERE THE PCV VALVE MAY BECOME CLOGGED AND IF IT IS NOT FIXED IT CAN CAUSE THE REAR OIL SEAL TO BE DAMAGED, HENCE RENDERING THE ENGINE USELESS. THERE IS A SPECIAL COVERAGE BULLETIN THAT COVER THIS VEHICLE AND OTHERS UNDER CERTAIN VIN NUMBERS. HOWEVER MY VEHICLE HAD THE SAME ISSUE AND IS OVER $1`,000 TO DIAGNOSE AND FIX. AFTER TALKING TO BUICK, EVEN THOUGH I AM WITHIN COVERAGE DATES AND WELL BELOW THE MILEAGE, MY VEHICLE DOES NOT QUALIFY FOR REPAIR AND I MUST PAY FOR IT OUT OF POCKET, DESPITE IT BEING A KNOWN ISSUE IN OTHER VEHICLES. THIS SHOULD BE MOVED FROM A SPECIAL COVERAGE TO A RECALL FOR ANY AFFECTED VEHICLES UNDER THE 10 YEAR, 120,000 MILE THRESHOLD.

NHTSA ODI 11426720

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was not confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ODI 11422964

The contact owns a 2013 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that they would install the old designed rear toe link as part of the warranty coverage until the new part becomes available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

NHTSA ODI 11421863

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ODI 11421868

The contact owns a 2013 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ODI 11418851

TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL BANGING SOUND DETECTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO VAN BUREN BUICK GMC (2257 JERICHO TURNPIKE, GARDEN CITY PARK, NY 11040, (516) 535-9508) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT HE WAS CONCERNED ABOUT MOVING TO ANOTHER STATE WHERE THE REPAIRS MIGHT NOT BE COVERED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11413174