What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

The ABS module has failed and caused lights in dash to illuminate for ABS, Traction control, and airbags. Requires full replacement and reconfiguration of ABS module

NHTSA ODI 11504260

The contact owns a 2012 Volkswagen Jetta. The contact stated he smelled a strong odor of carbon dioxide inside the vehicle. The vehicle was taken to the dealer for a diagnostic test however, no failure was found. The vehicle was then taken to an independent mechanic and the contact was informed that the vehicle did not have a diesel exhaust fluid (DEF) tank. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 100,000.

NHTSA ODI 11502209

The contact owns a 2012 Volkswagen Jetta. The contact stated that while his daughter was driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic linked the failure to an electrical failure. Upon investigation, the contact discovered NHTSA Campaign Number: 15V483000 (Air Bags) however, the VIN was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was unknown.

NHTSA ODI 11501646

The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, he noticed a burning odor and smoke coming from the vents into the cabin of the vehicle. No warning light was illuminated. Additionally, the contact stated that he pulled apart the heater and noticed that the wiring had melted. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, the contact was only able to leave a voicemail. The call was not returned. The failure mileage was approximately 122,000.

NHTSA ODI 11501319

The locking system is hit and miss at this time. The automatic locks do not lock all the doors. Sometimes the trunk will not open, either using the fob, or the trunk release. The windows don't always work either. Child lock doors can be unlocked. I am planning on taking it in for service, however, VW charges $165 just to do a diagnostic check and cannot give me a range of what it could cost to repair. I am a senior on a budget. I have seen identical complaints on the internet for this vehicle and cannot understand why there hasn't been a recall. If I spend the money to get this repaired and then there's a recall, do I get my money back from VW?

NHTSA ODI 11497549

Unable to remove the key from the ignition to turn the car off, constantly getting stuck with the engine on other times hard to turn to get the car started. I see multiple recalls for this for some reason my car is not amongst them. 3VWDP7AJ1CM302229

NHTSA ODI 11496668

HPFP fuel system failed while driving at speed causing car to stall on highway.

NHTSA ODI 11472561

Front driver strut coil spring snapped while driving.

NHTSA ODI 11465875

The contact owns a 2012 Volkswagen Jetta. The contact stated that while operating the vehicle, the check engine light would remain illuminated. Additionally, the vehicle experienced hard starts and rough idling. The vehicle was taken to the local dealer who replaced the spark plugs and decarbonize the engine however, the failure persisted. The vehicle was later taken to an independent mechanic who changed the coil pack and fuel sensor but the failure was not resolved. The manufacturer was not yet notified of the failure. The failure mileage was 98,000.

NHTSA ODI 11454720

The car it’s having severals issues such a fuel system injectors fuel ️ gas leak also breaks and battery alternador and much more this car was sold to me by a dealership looking for legal assistant that can help also it was on a accident but I don’t know when

NHTSA ODI 11448810

I’ve been having problems with this car every since I purchased it from carvana Epc and check engine light keeps cutting on I went to Volkswagen for them to fix and for them to claim they fixed it august 2019 for my light to still light up… they also broke my heater coil which prevents my heat from blowing hot or warm air only

NHTSA ODI 11433442

Unknown Car has been acting up First throttle body went now airbag, tire pressure, tracking, & other lights are on Cruise control won’t work when prompted etc.

NHTSA ODI 11431910

The car stop at the stop sign n in the traffic then push start n it worked 4times in a 2years I thought the vw made fir saving fuel. Today the car stop at highway n I almost got killed by sudden stopped. I got panicked couldn't think about anything then push the start it worked again. I Google myself, there are many same problems n reports for 2012 vw jetta. Please help me what I should do. Last year The vw dealer couldn't find anything wrong but there is some problem

NHTSA ODI 11431481

It first started around May 2021. The first symptom was gas or exhaust fumes in my cabin of the vehicle. Apart believed to be a fact it was the canister purge solenoid so I changed it out myself twice. The symptoms did not seem to go away so I decided to take it to a Firestone; after a week and a half they decided they didn’t know what it was so I was refunded. After that I took it to “Checkered Flag Volkswagen” in Virginia Beach. When I was diagnosed with the charcoal canister needed to be replaced. After that was changed I had to move the very next day to Alton Illinois. So I use the vehicle to move to Alton Illinois vehicle seem to be running fine but after the day the check engine light came back on was the same code. Shortly afterwards I started smelling the fumes again and I developed a cough and I have occasional headaches come from the fumes coming from either gas or exhaust inside the cab another vehicle through the vents. Since I moved I cannot return to the same dealership to further resolve this problem and now I am expected to pay for further service being done and continue to pay for the service already done by the last dealership. This is a safety hazard to me to drive like the and I have to pay for an unfinished job. I would like my money back and have the service taken care of without further costs.

NHTSA ODI 11430924

Experiences rollaway issue but VIN not currently covered under recall.

NHTSA ODI 11429399

The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at 15 mph, the vehicle made a clunking sound then loss motive power without warning. The crankshaft position sensor was illuminated. The vehicle was towed to the dealer and diagnosed with code P0016 - crankshaft position sensor fault. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN and referred the contact to the NHTSA for assistance. The failure mileage was approximately 130,000.

NHTSA ODI 11427766

The contact owns a 2012 Volkswagen Jetta. The contact stated while turning into the parking lot at the residence, with a foot on the brake pedal, the contact was unaware that the vehicle was still in drive and turned off the vehicle. The contact stated that the vehicle rolled forward approximately 3-4 feet before the brake pedal was depressed and the vehicle was stopped. The vehicle was shifted into PARK and the contact restarted the vehicle and the vehicle operated as designed. The contact stated that a week later while at work, the vehicle failed to start-up. The vehicle remained at the contact’s place of employment. The contact reached out to a representative on at the Volkswagen website and was informed that the Vin was not under recall. The contact referenced NHTSA Campaign Number: 19V615000 (Electrical System, Steering) as a possible solution to the failure however, the Vin was not included. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000.

NHTSA ODI 11426011

The brake vacuum pump is leaking oil. As this component is related to brakes, it is considered a safety component. The leak was confirmed by the local VW dealer and a cursory google search shows that this issue is common amongst this engine (across many models/years).

NHTSA ODI 11423750

The contact owns a 2012 Volkswagen Jetta. The contact stated that her husband was driving at an undisclosed speed, when the ABS, traction control, brakes and air bags warning lights were illuminated. The dealer was made aware of the failure but informed the contact that she needed to pay for the diagnostic test. The VIN was not included in a recall. The vehicle was taken to an independent mechanic who diagnosed the vehicle with codes 16352, 01130 and related the failure to NHTSA campaign number: 16V913000 (Service brakes, Hydraulic, Electronic stability control). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall however, if there was a recall later that included the VIN, the contact might be eligible for reimbursement. The failure mileage was 181,000.

NHTSA ODI 11419911

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE IGNITION KEY CEASED IN THE IGNITION SWITCH AND THE VEHICLE FAILED TO START IMMEDIATELY. ALSO, WHILE DRIVING THE STEERING WHEEL LOCKED AND FAILED TO TURN. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT YET NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000

NHTSA ODI 11416329

VOLKSWAGEN KNOWS THEY HAVE A PROBLEM WITH THEIR ABS MODULE BUT REFUSE TO CORRECT IT. THIS HAS BEEN GOING ON FOR YEARS. CODES: 01130 ABS OPERATION NOT A PLAUSIBLE SIGNAL. THEY NEED TO RECALL!!!

NHTSA ODI 11414557

I WAS UNABLE TO TURN THE CAR OFF. THE KEY WERE STUCK IN THE IGNITION IN THE ON POSITION AND WOULD NOT COME OUT OR GO TO THE OFF POSITION. I WAS AT MY DESTINATION WHEN I TRIED TO TURN THE CAR OFF.

NHTSA ODI 11402772

I HAD TO HAVE ALL FOUR SPRINGS REPLACED BECAUSE THEY WERE BROKEN. I'VE SEEN MANY COMPLAINTS ABOUT THE SAME PROBLEM. THIS IS A KNOWN PROBLEM WITH VW. WHY ARE THEY NOT ADDRESSING THIS? THE CAR HAD ABOUT 89 THOUSAND MILES ON IT.

NHTSA ODI 11397193

DPF LIGHT CAME ON AND WENT OFF AND THEN CAME ON

NHTSA ODI 11387673

AIRBAG CORROSION FOUND BY DEALER.

NHTSA ODI 11384613