What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

I PURCHASED MY CAR 1 YEAR AGO HAS APPROXIMATELY 27K ON IT NOW BOUGHT IT WITH 1000 MILES ON IT AFTER A MONTH AFTER PURCHASING MY VEHICLE I STARTED IN SOME WOBBLING RUMBLING NOISES COMING FROM THE LEFT FRONT OF MY CAR I TOOK UP A DRIVE WITH THE TECHNICIAN THE TECHNICIAN HEARD THE SOUND THEY HAD MY CAR FOR FOUR DAYS DIDN'T EVEN GIVE ME A LOANER AND I MISSED SCHOOL BECAUSE SO. AFTER 4 DAYS THEY CAME UP WITH NO CONCLUSION HE TOLD ME TO BRING IT BACK WHEN IT GETS WORSE I BROUGHT MY CAR BACK SEVERAL TIMES AND AFTER EVERYTHING LOOK FOR THE FIFTH TIME THEY TOLD ME THAT MY TIRES ARE FEATHERING I WAS WONDERING WHY THEY TELL ME THAT NOW I'M NOT AFTER THE FIRST TWO TIMES. I THEN TOOK IT TO THE TIRE DEALERSHIP AND SEVERAL OTHER SECOND PARTY DEALERSHIPS WHEN THEY TOLD ME MY TIRES ARE FINE ALONG WITH ONE OF THE VOLKSWAGEN DEALERSHIPS. I AM NOW HAVING PERFORMANCE ISSUES WITH MY EXCELERATOR HESITATED IT SEEMS LIKE IT'S GURGLING AND SEEMING TO HAVE TROUBLES ACCELERATING NOW. MY MILES PER GALLON HAS DROPPED FROM 42 TO 38. I AM HERE IN A WHOOOING NOISE WHEN I'M RETURNING THE WHEEL ALL THE WAY RIGHT AND REVERSING AND IT'S COMING FROM THE LEFT SIDE LEFT FRONT SIDE WHERE THE ORIGINAL NOISE WAS, VW TOLD ME IT'S NORMAL. I'M ALSO HEARING THE SAME ISSUES MUST LIKE EVERYBODY ELSE'S WITH THIS CAR WITH ACCELERATING I'M HEARING WEIRD CRANKING NOISE THROUGH THE AC VENT WHICH IS A NORMAL AT HIGH RPM'S. JUST RECENTLY I HAD A PUT MY FOOT ALL THE WAY DOWN TO THE FOUR WITH MY BRAKES TO STOP THE CAR AND I DON'T KNOW WHY. I'M ALSO HEARING THE SAME ISSUES LIKE EVERYBODY ELSE WITH MY WINDOWS IT'S REALLY NOT LOUD AND NOISY AFTER ABOUT 50 MPH. THE DEALERSHIP IS YET TO COME UP WITH CLEAR ANSWER TO MY ISSUES THEY JUST TOLD ME TO BUY TIRES AND THEY WEREN'T EVEN SURE IF THE NEW TIRES WOULD FIX THE ISSUE OR NOT. THEY ALSO TELL ME I WON'T BE COVERED IN THE FUTURE IF SOMETHING HAPPENS. VW NEEDS TO BE INVESTIGATE. *TR

NHTSA ODI 10574001

THIS INCIDENT HAS HAPPENED TWICE. FIRST INCIDENT WAS WHEN I ENCOUNTERED A HERD OF DEER ON A RURAL ROAD. I WAS TRAVELING AT HIGHWAY SPEED OF 55 MPH AND HAD TO SUDDENLY BRAKE AND DE-ACCELERATE TO AVOID A COLLISION. THE FOLDING BACK SEATS FLOPPED DOWN IN THE DE-ACCELERATION. SIMILARLY THE SAME MANEUVER OCCURRED ON AN URBAN FREEWAY. I HAD TO DE-ACCELERATE TO AVOID A COLLISION AT 65 MPH AND THE SAME EVENT OCCURRED. IF THERE WERE PASSENGERS OR A HEAVY LOAD IN THE REAR AREA BEHIND THE BACK SEATS, THEY COULD HAVE BEEN THROWN AGAINST THE FRONT SEATS OR AN OBJECT FROM THE REAR COULD HAVE FLOWN FORWARD AND HIT THE FRONT SEAT PASSENGERS. I AM SURE THAT THE SEATS WERE PROPERLY LATCHED. *TR

NHTSA ODI 10568025

I WAS SOLD A BRAND NEW 2012 VOLKSWAGEN JETTA WITHOUT A PASSENGER AIRBAG. ADDITIONALLY, THERE WERE MULTIPLE OTHER DEFECTS WITH THE VEHICLE, AND BY DEFINITION, I WAS SOLD A LEMON. I'VE TRIED BRINGING THE VEHICLE BACK TO THE DEALERSHIP ON MULTIPLE OCCASIONS TO REPAIR THE PROBLEMS, AND THEY HAVE YET TO BE ABLE TO CORRECT THE ISSUES. THE DEALERSHIP INSTALLED A NEW AIRBAG WHICH HAS MALFUNCTIONED ON MORE THAN A FEW OCCASIONS, RESULTING IN THE AIRBAG LIGHT COMING ON AND CAUSING FAULTS IN THE TERMINALS LEADING TO THE TAIL LIGHTS AND SHORTS IN THE DASHBOARD. *TR

NHTSA ODI 10567817

WE WERE TRAVELING AT HIGHWAY SPEED ON I-95 SOUTH IN VIRGINIA ON A FAMILY VACATION WITH A THREE YEAR OLD AND A 6 YEAR OLD IN THE VEHICLE. TRAFFIC CAME TO AN ABRUPT STOP AND MY WIFE, WHO WAS DRIVING AT THE TIME, SCREAMED THAT THE PEDAL WENT TO THE FLOOR. I IMMEDIATELY TOLD HER TO START PUMPING THE BRAKES AND DOWNSHIFT AND I GRABBED THE HAND BRAKE. AMAZINGLY, WE WERE ABLE TO CONTROL THE VEHICLE ENOUGH TO AND LIMP OFF THE NEXT EXIT. WE HAD THE VEHICLE TOWED TO THE NEAREST VW DEALER. AT THE LOCAL VW DEALER THE PROBLEM WAS DIAGNOSED AS A FRONT LEFT FLEXIBLE BRAKE LINE FAILURE DUE TO A MISSING HOSE ROUTING BRACKET ON THE STRUT TOWER. THE NON ROUTED HOSE ASSEMBLY AS MAKING CONTACT WITH THE INSIDE OF THE FRONT RIM AND EVENTUALLY WORE THROUGH THE REINFORCEMENT. THE ABRUPT STOP WAS ENOUGH TO FINALLY BURST THE ASSEMBLY. THE SERVICE MANAGER BLAMED ME FOR THE OMISSION OF THE BRACKET AND I WAS FORCED TO PAY $495.71 FOR THE REPAIR. WE HAVE SINCE TAKEN THIS UP WITH VOLKSWAGEN CUSTOMER CARE AND THEY REIMBURSED US FOR THE REPAIRS. UPON COMPLAINING FURTHER THEY GAVE US A $1000.00 CUSTOMER LOYALTY CERTIFICATE FOR THE LEASE OR PURCHASE OF A NEW VEHICLE WHICH HAS EXPIRED AND IS WORTHLESS AT THIS POINT IN TIME. THE QUESTION I HAVE IS HOW COULD THIS DEFECT OR OMISSION OF THE BRACKET HAVE GONE THROUGH A QUALITY INSPECTION AT THE FACTORY, A PRE-DELIVERY INSPECTION, AND TWO SCHEDULED DEALER SERVICES WITHOUT CATCHING AN ISSUE LIKE THIS? *TR

NHTSA ODI 10566580

MY JETTA DIESEL ENGINE WAS HYDRO-LOCKED DUE TO WATER BEING PULLED INTO THE ENGINE FROM THE INTERCOOLER. VOLKSWAGEN HAS A TSB (TECHNICAL SERVICE BULLETIN) PUBLISHED FOR THIS EXACT PROBLEM (FROZEN INTERCOOLER) - YET IS ONLY IMPLEMENTING OR OFFERING THIS TSB TO CUSTOMERS ON AN AS NEEDED BASIS. IN MANY CASES - THIS IS WAY TOO LATE. THIS IS A KNOWN PROBLEM AT VOLKSWAGEN -- AND BY NOT OFFERING THIS TSB TO ALL VW CUSTOMERS -- CATASTROPHIC ENGINE DAMAGE CAN OCCUR - IF THE RIGHT WEATHER CONDITIONS ARE MET. FOR MY VEHICLE, WHEN STARTING UP MY CAR - AT THE END OF THE DAY, TO LEAVE AND RETURN HOME --> WHEN STARTING THE CAR - IT ACTED AS IF THE BATTERY WAS DEAD. AT THIS POINT, WATER WAS INGESTED INTO THE 3RD CYLINDER, THE PISTON ROD OF THE 3RD CYLINDER WAS BENT, AND ENGINE DAMAGE WAS DONE. VW SHOULD NOT BE OFFERING THIS TSB TO ALL TDI (TURBO DIESEL ENGINE) OWNERS WHO COULD BE AFFECTED BY THE TSB. CATASTROPHIC ENGINE DAMAGE BY NEGLECTING TO PERFORM A KNOWN TSB IS CREATING A VERY DANGEROUS SITUATION ON THE ROADS. *TR

NHTSA ODI 10563647

MY VW JETTA FROM 2012 HAS ISSUES WITH THE HORN NOT WORKING PROPERLY WHEN THERE A HEAVY RAIN AND HUMIDITY. WHEN DRIVING IN THE RAIN THE HORN BECOMES EXTREMELY LOW OR WON'T WORK AT ALL. HAVE BEEN TO THE VW SERVICE CENTER AND GOTTEN THIS REPLACED. THE ISSUE PERSISTS. THIS IS NOT SAFE WHEN HAVING TO ALERT A DRIVER OR PEDESTRIAN. *TR

NHTSA ODI 10562959

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORT WAGON TDI. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER, WHO ADVISED THAT THE CRUISE CONTROL SWITCH AND STEERING COLUMN COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATELY FAILURE MILEAGE WAS 7,281. *TR

NHTSA ODI 10560819

CONTI PRO CONTACT (CONTINENTAL TIRE): THE TIRES CAME INSTALLED ON A 2012 VW JETTA 2.5 LE. AT 27,000 MILES THE FRONT RIGHT TIRE BLEW OUT WHILE DRIVING. THE PROBLEM WAS A TORN SIDEWALL. THE TIRE WAS REPLACED WITH ANOTHER CONTI PRO CONTACT. AT 53,216 MILES THE FRONT LEFT TIRE BLEW OUT WHILE DRIVING. ONCE AGAIN THE PROBLEM WAS A TORN SIDEWALL. *TR

NHTSA ODI 10560722

ON THURSDAY, JANUARY 16, 2014, AT ABOUT 1145 HOURS, I WAS TRAVELING SB I-15 IN THE NUMBER ONE LANE, IN MURRIETA, CA IN MY 2012 VOLKSWAGEN JETTA TDI, WITH MY CRUISE CONTROL SET AT APPROXIMATELY 77 MILES PER HOUR. WITHOUT ANY PRIOR WARNING, A WARNING LIGHT ON MY DASHBOARD (LATER IDENTIFIED AS THE GLOW PLUG LIGHT) BEGAN TO FLASH AND I SIMULTANEOUSLY LOST POWER. LUCKILY, I WAS ABLE TO MERGE OVER TO THE WINCHESTER RD. OFF RAMP. AS I SLOWED AND CAME TO A STOP, MY VEHICLE STALLED AND I WAS UNABLE TO RESTART IT AFTER NUMEROUS ATTEMPTS. I WAS STRANDED IN THE CENTER LANE OF A THREE LANE OFF RAMP WHERE NUMEROUS VEHICLES NEARLY REAR ENDED ME. I IMMEDIATELY CALLED 9-1-1 FOR ASSISTANCE. AS A RESULT, A HIGHWAY PATROL UNIT ARRIVED WITHIN SEVERAL MINUTES TO PREVENT ME FROM BEING IN AN AUTO ACCIDENT. I TELEPHONED MY INSURANCE COMPANY AFTER CALLING 9-1-1 IN ORDER TO BE TOWED TO MURRIETA VOLKSWAGEN. SEVERAL HOURS LATER I RECEIVED WORD FROM THE DEALERSHIP THAT THEY FOUND NUMEROUS SHARDS OF METAL IN THE HIGH PRESSURE FUEL PUMP (HPFP) AND GAS LINE. THE DEALERSHIP ALSO INFORMED ME THAT THEY WOULD BE SUBMITTING A CLAIM TO VOLKSWAGEN IN ORDER TO REPAIR THE DAMAGES, WHICH HAVE BEEN INITIALLY QUOTED AT $4000.00. THEY ALSO TOLD ME THEY WOULD NEED AT LEAST A WEEK TO REPAIR THE VEHICLE. I HAVE READ NUMEROUS ACCOUNTS ONLINE WHERE TDI OWNERS HAVE COMPLAINED OF THE EXACT SAME ISSUES: FINDING SHARDS OF METAL IN THEIR FUEL FILTERS AS WELL AS EXPERIENCING A FAILURE OF THE HPFP. NO ONE ELSE SHOULD HAVE TO ENDURE THE DANGEROUS SITUATION I FOUND MYSELF IN YESTERDAY, LET ALONE THE EXPENSE I AM FACING IF VOLKSWAGEN DENIES THE CLAIM THE DEALERSHIP IS FILING ON MY BEHALF. PLEASE HELP ALL OF US. THIS IS A WIDESPREAD ISSUE THAT VOLKSWAGEN HAS NOT CORRECTED WITH THEIR TDI CLEAN DIESEL ENGINES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10560358

WIPER BLADES STOPPED WORKING. I BROUGHT THE CAR TO THE DEALERSHIP AND WAS TOLD THEY WERE FROZEN. I DIDN'T BELIEVE IT BUT I TOOK THE CAR HOME AND WAITED IT OUT BUT IT KEPT HAPPENING. THE DAY BEFORE NEW YEARS EVE THEY COMPLETELY WENT OUT AND HAD TO FIND ANOTHER WAY HOME SINCE IT WAS SLEETING OUT. I GOT THE CAR BACK TO THE DEALERSHIP AND COMPLAINED TO THE MANAGER THEY CHECKED IT OUT AND TOLD ME THAT THE SWITCH NEEDED REPLACING THEY GOT THE PART IN AND REPLACED IT. THE NEXT DAY THEY STOPPED WORKING AGAIN. THIS IS A YEAR OLD CAR, COMPLETELY RIDICULOUS. *TR

NHTSA ODI 10560140

I WAS TRAVELING DOWN THE HIGHWAY THIS AFTERNOON GOING 70 MPH. ALL OF A SUDDEN, MY MOTHER AND I HEARD A LOUD BOOM, IT SOUNDED LIKE A GUNSHOT. GLASS FROM THE SUNROOF SUDDENLY COVERED US, THE FRONT SEATING AREA AND THE BACK SEAT. WE WERE THE ONLY CAR IN THE HIGHWAY, THERE WAS NO EVIDENCE OF ANY EXTERNAL OBJECT BEING THROWN AT MY VEHICLE AND THE SUNROOF GLASS S PUSHED UP, INDICATING THAT THE EXPLOSION HAPPENED FROM INSIDE THE VEHICLE. I'VE READ OF SEVERAL INSTANCES OF THIS HAPPENING AND FEEL THIS IS A REAL SAFETY HAZARD. LUCKY, I DIDN'T LOSE CONTROL AND WE WERE JUST SHAKEN UP, BUT THIS ISSUE NEEDS TO BE ADDRESSED. ALL OF MY WINDOWS WERE UP, THE SUNROOF WAS CLOSED, THERE'S NO REASON FOR SOMETHING LIKE THIS TO HAPPEN ON A CAR THAT ISN'T EVEN TWO YEARS OLD. *TR

NHTSA ODI 10560141

WIPER BLADES STOP WORKING AS THE LINKAGES FREEZE UP IN FREEZING COLD WET WEATHER WHEN THERE IS NO EXCESSIVE VISIBLE ICE AT THE BASE OF THE WIPER ARM. THE ONLY SOLUTION SO FAR HAS BEEN TO BRING THE CAR INTO A HEATED SHOP TO UN-FREEZE THE WIPERS. HAPPENS EVERY TIME IT RAINS, THEN GET A HARD FREEZE. *TR

NHTSA ODI 10558753

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES FAILED TO ENGAGE WHEN APPLIED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL BODY REPAIR CENTER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 23,000.

NHTSA ODI 10554799

VW JETTA TDI REAR TANK PUMP HAS NO FILTER SOCK AND FUEL STARVED TO HIGH PRESSURE ALUMINUM PUMP WITHOUT HIGH PRESSURE FILTER OR MANIFOLD. NO SIGN OF METAL SHAVINGS! COST OF REPAIR 10000.00 I PHONED VW AMERICA AS CAR WAS IN WARRANTY AND THEY EMAILED BACK AND SAID THEY WOULD CONTACT ME AND THIS DID NOT HAPPEN.I HAD TO PAY THE BILL BUT MY INSURANCE COVERED ME FOR MOST COST.LOST 4 DAYS OF WORK AND HAD TO RENT A CAR.THIS CAR IS UNSAFE AND I FEEL TERRIBLE SAYING THIS AS I AM A DIESEL LOVER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10553575

LEAVING WORK I HAD STARTED MY CAR LET THE CAR IDLE DOWN PUT IT IN DRIVE AND IT SLAMMED INTO GEAR AFTER TAKING OFF THE CAR SHIFTED INTO 3RD GEAR AND NO HIGHER AFTER NOTICING THIS I PULLED OVER PUT THE CAR IN PARK AND TRIED SHIFTING THROUGH THE GEARS AND IT CONTINUED TO SLAM INTO DRIVE AND REVERSE SO I TURNED THE VEHICLE OFF AND STARTED IT BACK UP AT THAT POINT THE MIL WAS ON AND THE SERVICE WRENCH WAS LIGHT UP. CALLED ME DEALERSHIP THEY HAD THE CAR TOWED TO A VOLKSWAGEN DEALERSHIP UPON THEIR DIAGNOSES THEY SAID IT COULD BE A WIRING ISSUE POSSIBLE A TRANSMISSION CONTROL MODULE ISSUE UPON FURTHER INVESTIGATION THE TRANSMISSION CONTROL MODULE HAD BEEN WARRANTIED PREVIOUSLY (AS I AM THE SECOND OWNER OF THE CAR). *TR

NHTSA ODI 10553020

WHILE MY DAUGHTER WAS SITTING AT A STOP LIGHT IN A LEFT HAND TURN LANE, ALL OF THE DASH LIGHTS BEGAN TO FLASH. SHE THOUGHT IF SHE TURNED THE CAR OFF AND RESTARTED IT, IT WOULD CLEAR. SHE COULD NOT RESTART THE CAR, THE HAZARD LIGHTS WOULD NOT TURN ON, THE BACK DOORS WOULD NOT UNLOCK , THE RADIO COULD NOT BE TURNED OFF AND IT WAS PITCH DARK. THANK GOD, A MAN WITH A FAMILY PUSHED HER CAR TO OUT OF THE LEFT HAND TURN LANE AND INTO A GAS STATION PARKING LOT ACROSS THE STREET. UPON MY HUSBAND AND MY ARRIVAL, WE COULD NOT OPEN THE TRUNK EITHER TO ALLOW THE TOW TRUCK DRIVER ACCESS TO THE TOW HOOK. WE LEASED THIS CAR DUE TO ITS SAFETY FEATURES OF OUR COLLEGE AGE DAUGHTER. HAZARD LIGHTS SHOULD WORK REGARDLESS OF WHAT'S GOING ON WITH THE VEHICLE. HAD SOMEONE REARED ENDED THE VEHICLE DUE TO NO HAZARD LIGHTS, PASSENGERS IN THE BACK WOULD NOT HAVE BEEN ABLE TO EXIT THE VEHICLE. OR IF IT HAD CAUGHT FIRE TO ONLY WAY TO EXIT WOULD BE THROUGH THE TWO FRONT DOORS. WE WERE TOLD BY THE VW DEALER THAT IT WAS A CONTROLLER THAT WENT OUT AND THAT HE HAS NEVER HEARD THIS HAPPENING BEFORE. I'M WRITING TO VW TO LET THEM KNOW THAT IF THIS IS TRUE FOR ALL VW PRODUCTS, IT IS A DESIGN FLAW THAT JEOPARDIZES EVERYONE THAT BUYS OR LEASES ONE. *TR

NHTSA ODI 10552808

WAS ON MY WAY TO WORK ONE MORNING WHILE IN THE MIDDLE OF MY DRIVE GOING 60MPH MY DIESEL GLOW PLUG LIGHT STARTED TO BLINK AND THE CHECK ENGINE LIGHT CAME ON ALONG WITH LOSS OF POWER TO MY VEHICLE. HAD TO MANAGE TO AVOID TRAFFIC AND PULL OVER TO THE SIDE OF THE ROAD AND FIGURE OUT WHAT WAS WRONG. ULTIMATELY HAD CAR TOWED TO VW DEALERSHIP WHERE I PURCHASED CAR FROM . THEY LOOKED OVER THE CAR, TEST DROVE IT AND STATED THEY DIDN'T SEE ANYTHING WRONG WITH IT AND RESET THE MIL AND I WAS ON MY WAY. THE NEXT DAY ON MY WAY TO WORK AGAIN , GLOW PLUG LIGHT STARTS TO BLINK ALONG WITH CHECK ENGINE LIGHT ON AND LOSS OF POWER TO MY VEHICLE. HAVE CAR TAKEN BACK AGAIN AND THIS TIME THEY STATE IT WAS A BAD FUEL PUMP OVER THE FUEL TANK AND REPLACE IT AND RESET THE MIL AND GOT MY CAR BACK. THAT SAME DAY ON MY WAY HOME FROM WORK THE LIGHTS COME ON AGAIN FOR A THIRD TIME WITH LOSS OF POWER TO MY VEHICLE. TAKE CAR BACK AND THIS TIME THEY REPLACE HIGH PRESSURE FUEL PUMP. HAVEN'T HAD ANY ISSUES WITH IT SINCE BUT I SUSPECT THIS IS SOMETHING THAT IS OCCURRING IN ALOT OF VW'S FROM THIS YEAR AND FELT THE NEED TO REPORT IT. *TR

NHTSA ODI 10552466

THE HIGH PRESSURE FUEL PUMP FAILED AND DESTROYED THE ENTIRE FUEL SYSTEM OF THE CAR. *TR

NHTSA ODI 10550258

CAR STALLS. IT IS A 6 SPEED MANUAL TRANSMISSION. TDI. CONTINUALLY STALLS. HAVE ALSO HAD 2 INSTANCES OF BRAKE GOING TO FLOOR BOARD. *TR

NHTSA ODI 10548579

I WAS TRYING ALONG AT 50 MPH AND THE GLOBE DIESEL LIGHT CAME ON AND THE ENGINE LIGHT CAME AN. I KEPT TRYING TO DRIVE IT TO GET TO A SAFE PLACE TO LEAVE MY VEHICLE TO GET IT TOWED. VW COULD NOT DETERMINE IF WAS FUEL CONTAMINATION OR FAULTY FUEL PUMP. I COULDN'T MOVE THE CAR WHEN I GOT TO A STOP. IF THIS IS A KNOWN ISSUE TO THE VW COMPANY WHY ARE THEY TRYING TO BLAME THE CONSUMERS THAT I PUT THE WRONG FUEL IN MY VEHICLE. VW INSTALLED THE FUEL GUARD WHICH WAS A RECALL, AND COVERED THE REST OF THE PARTS BUT NOW I AM LEFT WITH A YEAR OLD CAR THAT I HOPE HAS NO LONGER FURTHER ISSUES DUE TO VW NOT RECALLING AND FIXING AN ISSUE WITH THE FUEL PUMP. *TR

NHTSA ODI 10546534

I HAVE A VW JETTA TDI. THE DIESEL HIGH PRESSURE FUEL PUMP WENT BAD WHILE I WAS DRIVING 70 MPH ON THE HIGHWAY. LOST ALL ACCELERATION, HAD TO COAST 2 LANES OVER TO GET TO SHOULDER. HAD TO HAVE VEHICLE TOWED IN TO DEALER FOR SERVICE. *TR

NHTSA ODI 10535050

OUR 2012 JETTA SPORTWAGEN 2.5 SE HAS SUFFERED FROM INTERMITTENT STALLING FOR THE PAST 4 WEEKS. THE STALLING OCCURS SHORTLY AFTER STARTING THE COLD ENGINE. THIS STALLING HAS OCCURRED WHILE IN TRAFFIC RESULTING IN A SERIOUS SAFETY CONCERN. *TR IT APPEARS THAT THIS ISSUE IS EXPERIENCED BY A NUMBER OF 2012 JETTA SPORTWAGEN OWNERS. HERE ARE POTENTIAL CAUSES OF THE STALLING PER OTHER OWNERS: ECU WIRING HARNESS CRANK SENSOR THROTTLE BODY ENGINE MANAGEMENT SYSTEM COOLANT LEAK MIGRATION FUEL PUMP FUEL FILTER OUR VEHICLE IS CURRENTLY AT THE DEALER. WE ARE EXTREMELY CONCERNED THAT THIS INTERMITTENT STALLING ISSUE IF NOT RESOLVED WILL RESULT IN INJURIES OR FATALITIES. *TR

NHTSA ODI 10534886

AS I ACCELERATE TO MERGE ONTO THE FREEWAY, I SUDDENLY REALIZED THAT I DIDN'T HAVE ANY POWER TO SPEAK OF, WHICH WAS QUITE ALARMING. THIS HAD NEVER HAPPENED BEFORE. I WAS ABLE TO GAIN ENOUGH SPEED TO GET ON THE FREEWAY, BUT I INSTANTLY TURNED ON MY HAZARD LIGHTS REALIZING THAT I COULD NOT GAIN ENOUGH SPEED TO KEEP UP WITH THE FLOW OF TRAFFIC. SHORTLY THEREAFTER, MY GLOW PLUG LIGHT CAME ON, AND I DROVE MY CAR 1 MILE TO THE NEAREST OFF RAMP. WHEN I CAME TO A COMPLETE STOP MY ENGINE LIGHT CAME ON, AND I DROVE 1 MILE TO MY SCHEDULED DOCTOR'S APPOINTMENT. I PARKED MY JETTA WITH PLANS TO ADDRESS THE MATTER AFTER MY APPOINTMENT. WHEN I RETURNED TO MY CAR, IT WOULD NOT START, AND I CALLED AAA TO TOW MY CAR TO THE NEAREST VW DEALERSHIP. AS I MENTIONED, THIS HAD NEVER HAPPENED BEFORE, AND I WAS IN ABSOLUTE SHOCK BECAUSE I LOVE MY CLEAN DIESEL, AND I HAVE ENCOURAGED 4 OTHER FRIENDS TO BUY THE EXACT SAME MODEL!!! AFTER LEAVING THE CAR AT THE VW DEALERSHIP, I BEGAN TO DO SOME RESEARCH ONLINE ABOUT THE ISSUES PEOPLE ARE HAVING WITH THE BOSCH HIGH PRESSURE FUEL PUMPS IN THE VW CLEAN DIESELS. HONESTLY, THIS HAS DEEPLY CHANGED HOW I FEEL ABOUT MY CAR, AND WORRIES ME GREATLY! IT IS INCREDIBLY DANGEROUS TO HAVE A CAR COMPLETELY LOSE POWER! :( FROM WHAT I UNDERSTAND, VW IS "SUGGESTING" THAT HUNDREDS OF PEOPLE HAVE PUT GAS IN THEIR DIESEL ENGINES. MY HUSBAND HAS HAD A JETTA DIESEL WAGON FOR 12 YEARS AND HAS OVER 200, 000 MILES ON IT, SO WE ARE WELL VERSED IN THE USE OF DIESEL. WE HAVE NEVER PUT GASOLINE IN OUR DIESEL CARS!!! WE ARE INCREDIBLY DISAPPOINTED IN THE WAY VW IS HANDLING THIS ISSUE. TO SUGGEST THAT HUNDREDS OF LOYAL, DEVOTED DIESEL FANS THAT HAVE PURCHASED THEIR CARS ARE AT FAULT IS AN ENORMOUS MISTAKE, AS IS SUGGESTING THAT CONSUMERS ARE NOT BUYING "QUALITY DIESEL." TAKE THAT UP WITH THE REFINERIES AND GAS STATIONS, VOLKSWAGEN, NOT YOUR LOYAL CUSTOMERS. *TR

NHTSA ODI 10534650

MY WIFE AND I WERE MERGING INTO TRAFFIC AT HIGHWAY SPEEDS WHEN THE 2012 VOLKSWAGEN JETTA SPORTWAGEN TDI ENGINE STALLED. I WAS ABLE TO GET THE CAR OFF THE ROAD ONTO A GRASS EMBANKMENT BEFORE A SEMI TRUCK PASSED WITHIN INCHES OF DRIVER SIDE. THE CAR WOULD NOT RESTART. WE CALLED VW ROADSIDE ASSISTANCE AND WERE TOWED TO THE NEAREST VW DEALERSHIP. UPON MECHANIC INSPECTION, I WAS ADVISED THAT THE FUEL SYSTEM HAD FAILED, SPECIFICALLY THE HIGH PRESSURE FUEL PUMP. THE REPAIR REQUIRED THE ENTIRE FUEL SYSTEM TO BE REPLACED, AS SHARDS OF BROKEN METAL AND DEBRIS CONTAMINATED THE FUEL TANK, PUMPS, LINES, FILTERS, ETC. VW AGREED TO MAKE THE EXPENSIVE REPAIRS UNDER WARRANTY (ESTIMATE $6K) BUT NOT WITHOUT ADVISING ME THAT THEY WERE NOT LIABLE TO MAKE REPAIRS UNDER WARRANTY DUE TO "DIESEL FUEL CONTAMINATION". I WAS ADVISED TO PURCHASE FUEL FROM "REPUTABLE" DIESEL FUEL STATIONS WITHOUT BEING ASKED WHERE I BOUGHT GAS (SHELL AND GULF NEAR MY HOME). VW ASKED MECHANIC TO PULL 1 LITER FUEL SAMPLE FOR TESTING AT VW. MECHANIC REPORTS THE SAMPLE PULLED APPEARED TO BE A CLEAN DIESEL FUEL SAMPLE. HE LEFT THE SAMPLE OUT OVERNIGHT TO SETTLE AND LOOK FOR PHASE SEPARATION OF WATER/FUEL. HE SAW NO SEPARATION IN THE MORNING. I HAVE LOVED MY DIESEL CAR, BUT VW HAS NOT YET SATISFIED ME WITH THEIR CUSTOMER SERVICE. MY SAFETY AND RELIABILITY CONCERNS HAVE BEEN VERY MUCH DISCOUNTED, AND I HAVE BEEN MADE TO FEEL LIKE THIS WAS MY FAULT. *TR

NHTSA ODI 10533320

AROUND NOON TIME THIS PAST SATURDAY MY SON WAS RETURNING FROM A NEIGHBORHOOD STORE AND THE CAR STALLED AT THE ROADSIDE ABOUT 1/2 MILE FROM HOME. HE CALLED AND REPORTED THE CEL AND "COIL" LIGHT BLINKING ON THE INSTRUMENT PANEL. I WAS ABLE TO START THE CAR, CONFIRMING THE SAME LIGHTS WERE BLINKING AND DROVE THE REST OF THE WAY HOME. AT HOME I CALLED THE VW SERVICE REP AND MADE AN APPOINTMENT THAT SAME AFTERNOON. WE PROCEEDED TO TAKE THE CAR IN A SHORT WHILE AND IT STALLED AGAIN ENROUTE - WOULD NOT RESTART & HAD TO CALL FOR A TOW. AFTER TELLING THE VW SERVICE MGR WHAT HAD HAPPENED HE IMMEDIATELY CALLED FOR A MECHANIC TO BRING SOME TOOL AND PROCEEDED TO TAKE THE TOP OF THE FUEL FILTER HOUSING. AS HE SUSPECTED THERE WERE SMALL FILINGS OF METAL IN THE FUEL FILTER HOUSING. HE THEN TOLD ME THERE WAS AN ISSUE WITH THE SOME HPFP FAILURES AND THEY WOULD BE REPLACING IT WITH ONE FROM ANOTHER MFGR. HE ALSO SAID VW DEALT WITH RESOLVING THIS ISSUE BY REPLACING THE ENTIRE FUEL SYSTEM. I AM REPORTING THIS ISSUE BECAUSE I HAVE READ MULTIPLE INSTANCES ON THE INTERNET OF THIS HAPPENING AND VW REPORTING THAT IN MANY CASES OWNERS HAD CONTAMINATED THE FUEL SYSTEM WITH GASOLINE. I FUEL ALL THE CARS FOR OUR FAMILY AND HAVE NEVER PUT GASOLINE IN OUR JETTA'S FUEL SYSTEM. I HAVE ALL OUR FUEL RECEIPTS FROM THIS YEAR, AND UP TILL A FEW MONTHS AGO HAD ALL OUR 2012 RECEIPTS AS WELL. MY WIFE IS THE HIGH-USE DRIVER OF THIS VEHICLE. I THINK I'M VERY FORTUNATE THIS DIDN'T HAPPEN TO HER ON THE FREEWAY DURING HER COMMUTE TO/FROM WORK. *TR

NHTSA ODI 10532265