What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

THE 2012 JETTA TDI SPORTWAGEN WAS WORKING PERFECTLY AS WE DROVE TO A LOCAL CONCERT IN THE PARK. AFTER STOPPING FOR APPROXIMATELY 2.5 HOURS FOR THE CONCERT MY WIFE, EIGHT-MONTH OLD CHILD AND I STARTED THE VEHICLE TO HEAD BACK HOME, AT THIS TIME THE VEHICLE STARTED AND WAS WORKING PROPERLY. AFTER DRIVING APPROXIMATELY ONE-MILE I PUSHED THE ACCELERATOR TO GO OVER A SMALL BRIDGE AND THE VEHICLE HAD ALMOST NO POWER THEN THE GLOW PUG LIGHTS AND THE CHECK ENGINE LIGHT CAME ON. I THEN PULLED INTO A PARKING LOT TO SHUT OFF THE VEHICLE TO BE SURE WE WERE SAFE AND DID NOT CAUSE ANY DAMAGE TO THE VEHICLE. AFTER A MINUTE I TRIED TO RESTART THE VEHICLE AND ALL SEEMED OK AGAIN FOR ABOUT A 1/2 MILE AND THEN THE SAME PROBLEM OCCURRED, VERY LOW POWER GLOW PUG LIGHT AND CHECK ENGINE LIGHT CAME ON. WE WERE ONLY TWO MILES FROM HOME SO AS THE ENGINE TEMP WAS GOOD I CONTINUED HOME ON SURFACE STREETS WITH LITTLE POWER AND MADE IT HOME. CALLED OUR LOCAL DEALER AND DROVE TO THEM THE NEXT DAY, THEY SEEMED TO KNOW THE ISSUE WHEN I CALLED AND AS EXPECTED, THE SAME ISSUE AS SO MANY OTHERS! THE HIGH PRESSURE FUEL PUMP, (HPFP) HAD FAILED AND METAL SHAVINGS WERE STREWN THROUGHOUT THE FUEL SYSTEM. VOLKSWAGEN REPLACED THE ENTIRE FUEL SYSTEM UNDER WARRANTY BUT THE REAL ISSUE REMAINS. WHEN WILL THE NHTSA OR VOLKSWAGEN STEP UP TO RECALL VEHICLES AND CORRECT THIS CHRONIC PROBLEM! I AM FORTUNATE THAT MY FAMILY WAS NOT INJURED BUT READING MANY OTHERS STATEMENTS IT WILL ONLY BE A MATTER OF TIME BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED AS A DIRECT RESULT OF THE FUEL PUMP FAILURE PROBLEM. THERE WAS A 1/2 TANK OF FUEL AND THIS WAS DEFINITELY NOT A FUELING PROBLEM. I PERSONALLY AND ALWAYS FUEL THE VEHICLE, USE MAJOR CHAIN BRANDS AND ALWAYS DIESEL! *TR

NHTSA ODI 10622007

CAR IGNITION WILL NOT TURN OFF. WAS TOLD BY A DEALERSHIP THAT IT WAS THE STEERING COLUMN LOCK AND SHEER BOLTS WOULD NEED TO BE REPLACED. *TR

NHTSA ODI 10619389

KEY WILL NOT TURN TO SHUT ENGINE OFF , TURN KEY FORWARD LIKE STARTING CAR , THEN RELEASE KEY SO IT SPRINGS BACK AND REMOVE KEY. DEFECT, COULD NOT SHUT CAR OFF WHILE PUMPING GAS, HAD TO WAIT TILL I WAS HOME TO LOOKUP ON INTERNET HOW TO TURN KEY OFF. *TR

NHTSA ODI 10618253

I WENT TO PASSENGER SIDE OF PARKED VEHICLE, OPENED DOOR, AND ADJUSTED SEAT POSITION BACKWARDS SLIGHTLY. THE NEXT MORNING I STARTED CAR AND AFTER SEVERAL MILES OF DRIVING , THE SOLID (NON-BLINKING) AIRBAG LIGHT CAME ON. I CALLED 2 DEALERS IN AREA WHO TOLD ME TO BRING IT IN IMMEDIATELY FOR A $900 TO $1000 REPAIR. I HAD FAULT DIAGNOSED BY PROFESSIONAL AS A PASSENGER SIDE CURTAIN AIRBAG FAULT TO THE IGNITER - SHORT TO GROUND. I WILL NOT PAY FOR THIS REPAIR WHICH IS OBVIOUSLY A DEFECTIVE PART THAT SHOULD BE RECALLED. MY AIRBAG SYSTEM IS NOW DEACTIVATED. *TR

NHTSA ODI 10618034

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE REDUCED IN SPEED AND STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AS A RESULT THE FUEL PUMP AND THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

NHTSA ODI 10617398

MY CAR HAS APROX 39K MILES. HEARING A METALLIC GRINDING SOUND IN MY ENGINE WHILE DRIVING. TOOK IT TO A VW DEALER. THEY TOLD ME IT'S A HIGH PRESSURE FUEL PUMP FAILURE AND THAT NOT TO DRIVE IT AS IS. 1 WEEK LATER, PICKED UP MY "REPAIRED" CAR TO ONLY HAVE A HOWLING SOUND COMING FROM ENGINE WITHIN 1 HOUR OF PICKING IT UP. BROUGHT THE CAR BACK NEXT DAY AND WAS TOLD IT'S THE AUXILLARY FUEL PUMP FAILING. THAT WAS REPLACED. PICKED UP MY CAR YESTERDAY AND TODAY I HAVE A HIGH PITCHED HOWLING SOUND AGAIN FROM THE SAME PART OF MY ENGINE. RETURNING THE CAR AGAIN TO VW TOMORROW. I AM AFRAID TO DRIVE MY CAR. APPARENTLY THIS A COMMON PROBLEM WITH VW TDI HIGH PRESSURE FUEL PUMPS. CAR CAN DIE ON ME ANY TIME. SO FAR REPAIRS COVERED UNDER POWER TRAIN WARRANTY. THIS IS LOOKING LIKE A LEMON TO ME. *TR

NHTSA ODI 10607906

THE CLOCK SPRING IN THE STEERING WHEEL FAILED. ALSO REFERRED TO AS THE STEERING COLUMN ELECTRONIC CONTROL MODULE. THE FAILURE ILLUMINATED THE AIRBAG WARNING LIGHT AND ALL THE STEERING WHEEL SWITCHES AND HORN STOPPED WORKING. IT WAS JUST OVER THE 50,000 MI WARRANTY SO DEALER WOULD NOT REPAIR. *TR

NHTSA ODI 10607240

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, AN UNUSUAL NOISE AND VIBRATION EMITTED OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE ACCELERATOR PEDAL WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THERE WAS A RECALL RELATED TO THE FAILURE UNDER THE NHTSA CAMPAIGN ID NUMBER 11V490000 (FUEL SYSTEM, DIESEL) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ODI 10605505

ENGINE LIGHT AND ECM (ENGINE CONTROL MALFUNCTION) LIGHT BOTH COME ON. HAVE TAKEN THIS NEW CAR IN 6 TIMES IN 2 YEARS, AND THE LIGHTS ARE ON, YET AGAIN. AFTER VW REPLACED SENSORS (FOUR TIMES), AND WIRING (MODULE), AND HARNESS....ALL UNDER WARRANTY, THIS IS STILL A PROBLEM. AND I DO NOT KNOW IF IT IS A SAFETY DEFECT OR NOT. I WANT TO KNOW THAT BEFORE A CRASH, FIRE, OR FATALITY HAPPENS. PLEASE....IF THIS IS HAPPENING TO YOUR VEHICLE, MAKE IT KNOWN TO THIS SITE. THANKS. *TR

NHTSA ODI 10604567

ACCELERATING UP FROM A STOP SIGN VEHICLE WOULD NOT SHIFT. PUSHED ON ACCELERATOR AND VEHICLE LOST ALL POWER AND WENT INTO LIMP MODE. COULD HAVE RESULTED IN ACCIDENT IF I HAD BEEN MERGING ON A VERY BUSY HIGHWAY. HAD VEHICLE TOWED TO DEALERSHIP AND THEY FOUND A ENGINE CODE BUT ARE UNABLE TO DUPLICATE AND WANT TO RETURN VEHICLE BACK TO ME WITHOUT RESOLVING DEFECT. *TR

NHTSA ODI 10594818

MIDNIGHT, DRIVING BACK FROM A FRIENDS HOUSE. MY 16 MONTH OLD (OR RATHER NEW) JETTA SE 2012, SHAKES UP WHEN I TURN ON IGNITION. I GIVE IT 2-3 SECONDS TO CALM DOWN. IT DOESN'T. INSTEAD, THE EPC LIGHT GOES ON. THEN THE CHECK ENGINE LIGHT. HMM... WEIRD. THOSE WEREN'T ON LIKE 2 HOURS BACK, OR EVER INFACT. BEING THE SMART TECHIE THAT I AM, I TRY THE HIGHLY TECHNICAL SOLUTION TO ANY PROBLEM THAT I DON'T QUITE UNDERSTAND - I TRY TO TURN IT OFF AND ON AGAIN. THE SAME GOD AWFUL SHAKING AND STUTTERING. BUT NO EPC LIGHT. I THINK TO MYSELF, MAYBE THIS IS JUST A TRANSIENT THING. TRY TO PULL OUT OF THE PARKING SPACE, AND THERE IT IS ... THE [XXX] EPC AND CHECK ENGINE LIGHT. BUT MY HOME'S ONLY A MILE AWAY, MAYBE THINGS GET BETTER ON THE WAY THERE. YOU KNOW, ITS A NEW CAR (BOUGHT 16 MONTHS BACK, BRAND NEW, AND HAS ~7600 MILES ON IT). BUT NO, AS I TRY TO "DRIVE" THE PIECE OF [XXX], IT STARTS SHAKING MORE VIOLENTLY WHEN I GET TO 25 MILES AND HOUR. SO, I PULL OVER, AND A QUICK GOOGLE SEARCH TELLS ME TO STAY BELOW 20 MPH AND GET IT TO A DEALER ASAP. SO I GET THE CAR TOWED, AND THE NEXT DAY THE DEALER TELLS ME ITS A FAULTY IGNITION COIL THAT HAS BEEN REPLACED AND TESTED AND THINGS SHOULD JUST WORK. BUT I'M SCARED TO GET IN THAT CAR AGAIN. WHAT IF THIS WOULD'VE HAPPENED FARTHER AWAY FROM MY HOUSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10592899

APPROACHED A RED LIGHT - WAS 2ND CAR FROM LIGHT. JUST AS I STOPPED THE LIGHT CHANGED TO GREEN AND WHEN I STEPPED ON THE GAS TO GO THE CAR CUT OFF. THIS HAPPENED AGAIN ABOUT 5 DAYS LATER AND THEN TODAY I WAS GOING SLOWLY THROUGH A SHOPPING COMPLEX PARKING LOT AND THE ENGINE CUT OFF AGAIN. I HAD MY CAR IN FOR AN OIL CHANGE A FEW DAYS AFTER THE 2ND INCIDENT AND HAD THEM CHECK IT OUT BUT WAS TOLD EVERYTHING WAS OK. I WAS TOLD ABOUT 8 OR 9 MOS AGO THERE WAS A RECALL ON THE ECM AND THE DEALER CHECKED IT OUT AND ASSURED ME ALL WAS OK JUST LIKE THEY ASSURED ME THERE WAS NOTHING WRONG WHEN THEY CHECKED IT OUT AFTER THE CALL STALLED OUT ON ME. *JS

NHTSA ODI 10592177

THE CAR HAD BEEN DRIVEN ALL DAY WITH NO PROBLEMS. WE PARKED FOR ALMOST TWO HOURS AND WHEN STARTING THE ENGINE, IT SOUNDED LOUD, LIKE A TYPICAL DIESEL (OURS HAD ALWAYS BEEN VERY QUIET). DROVE OUT OF THE PARKING LOT AND MERGED ONTO THE FREEWAY. THE YELLOW GLOW PLUG LIGHT STARTED TO FLASH (ENGINE CONTROL MALFUNCTION) AND THE CAR ENGINE DIED. WE HAD TO PERFORM AN EMERGENCY MANEUVER TO PULL OVER TO THE RIGHT HAND LANE AND WERE ABLE TO COAST INTO A PARKING LOT. THE CAR WAS TOWED TO A VW DEALER. WE ARE ON VACATION AND 1,500 MILES FROM HOME. THE DEALER HAS INFORMED ME THAT THEY WILL NEED TO REPLACE THE ENTIRE FUEL PUMP AND FUEL LINE SYSTEM DUE TO FUEL CONTAMINATION(?). WE HAVE ALWAYS BEEN EXTREMELY CONSCIENTIOUS AND HAVE ONLY PURCHASED MAJOR NAME BRAND DIESEL. THE SERVICE MANAGER INFORMED ME THAT THIS HAS HAPPENED 4 TIMES IN THE LAST TWO YEARS. WE ARE ON VACATION AND 1,500 MILES FROM HOME, THE REPAIRS WILL TAKE A WEEK. *TR

NHTSA ODI 10587130

ON THE AFTERNOON OF APRIL 30TH, 2014 WHILE THE VEHICLE WAS IDEAL AT A STOP LIGHT THE VEHICLES POWER STEERING AND A/C GAVE OUT. AFTER INSPECTING THE ENGINE, IT WAS DETERMINED THE BELT TENSONER BROKE DUE TO A FAULTY BOLT THAT SHOULD'VE SECURED THIS PART. THIS INCIDENT HAPPEN 6 DAYS AFTER TAKING IT TO A LOCAL AUTHORIZED VOLKSWAGEN SERVICE DEALERSHIP . AS A CONSUMER AND DRIVER I FEEL A FORMAL SAFETY INVESTIGATION MUST TAKE PLACE BECAUSE A PART SUCH AS THIS SNAPPING OFF ENDANGERS MY LIFE AND THE LIFE OF THE GENERAL PUBLIC. THIS SHOULD BECOME A MAJOR CONCERN BECAUSE VOLKSWAGEN NEGLIGENCE TO DETAIL PUTS ALL DRIVERS AT RISK OF MAJOR INJURY AND OR DEATH. *TR

NHTSA ODI 10586902

JUST HAD BEEN A LITTLE OVER 2 MONTHS, BEFORE I STARTED TO HEAR AND NOTICE A UNUSUAL NOISE COMING FROM THE FRONT DRIVER SIDE OF MY CAR. I STARTED TO HEAR A CONSTANT RUMBLING, GRINDING NOISE WHILE DRIVING. DIDN'T THINK OF IT MUCH AT THE MOMENT, BUT NOTIFIED THE DEALERSHIP AND THEY JUST TOLD ME TO BRING IT BACK IF IT WORSENS. I TOOK MY CAR IN THIS DAY FOR MY FIRST 10K SERVICE. THEY SUPPOSEDLY DID A MULTIPURPOSE INSPECTION AND EVEN STATED EVERYTHING IS FINE AND NORMAL (REMEMBER THIS, FOR MY NEXT MULTIPLE COMPLAINTS WILL FURTHER INTO THIS PROBLEM). *TR

NHTSA ODI 10586343

I HAD TAKEN MY VEHICLE TO A NEW VW IN EL CAJON, WHERE I HAD A NEW ISSUES POP UP WITH MY A/C. MY A/C WAS NOT BLOWING AS COLD AS IT SHOULD HAVE BEEN. WHEN DRIVING I WOULD NOTICE MY A/C GO FROM COLD TO WARM A LOT. IT WOULD RANDOMLY DO IT ALL THROUGHOUT THE DAY, I WAS NEVER GETTING CONSTANT COLD AIR. I BROUGHT IT IN AND NOTIFIED THE DEALERSHIP OF THE ISSUE AND EVEN POINTED OUT A WIRE THAT SEEMED TO ME TO BE A ODD BECAUSE WIRE WAS SHOWING, THEY TOLD ME DON'T WORRY WE WILL TAKE CARE OF THIS ISSUE. THEY DID NOT DO SO THEY TOLD ME THAT THEY COULD NOT DUPLICATE THE ISSUE AND SAID EVERYTHING WAS NORMAL, EVEN THOUGH I KNEW IT WAS NOT BECAUSE I WAS THE ONE EXPERIENCING THIS ISSUE. IT SEEMED TO ME ONCE AGAIN THEY DID LITTLE AS THEY COULD TO ACTUALLY HELP ME AND GET THIS THEY SUPPOSEDLY DID ANOTHER MULTIPOINT INSPECTION AND DID NOT SAY ANYTHING ABOUT MY TIRES, SOMETHING VW KEARNY MESA SAID TO BE CUPPED AND FEATHERED, BUT YET THEY DID NOT CATCH THIS. *TR

NHTSA ODI 10586349

AFTER MY LAST VISIT WITH THE A/C, I MAYBE THOUGHT THAT THIS DEALER SHIP WOULD HELP ME OUT (VW EL CAJON) UNLIKE (VW KEARNY). I HAD TOLD THEM WHAT HAS BEEN GOING ON WITH THIS RUMBLING NOISE THAT HAD STARTED OFF FAINT BUT NOW IS PROGRESSIVELY GOTTEN WORSE AND IS AFFECTING OTHER PARTS, BECAUSE THE NOISE NOW PICKS UP WHEN TURNING. THEY TOLD ME THEY WOULD FIND IT, TOOK IT OUT ON A TEST DRIVE WITH SEVERAL MECHANICS AND THEY ALL TRIED TO PLAY ME AND TOLD ME THEY COULD NOT HEAR ANYTHING EVEN THOUGH THE MECHANIC REP DID HEAR IT. THAN THEY DID A INSPECTION AND COULD NOT FIGURE IT OUT IT SEEMED TO ME BECAUSE THEY THAN JUST CAME TO A CONCLUSION THAT MY TIRES WHERE CUPPED AND FEATHERED AS VW KEARNY TOLD ME. I ASKED THEM IF THEY DO MULTIPOINT INSPECTIONS EVERY TIME I BRING MY VEHICLE IN AND THEY SAID YES, THAN I ASKED HOW COME YOU DID NOT CATCH THIS BEFORE, THEY COULD NOT COME UP WITH A ANSWER AND JUST SAID PLEASE SIGN THE PAPER. SO WHAT I DID NEXT WAS TOOK IT TO SEVERAL TIRE DEALERSHIPS AS WELL AS A NEW VW, ALL OF WHICH TOLD ME MY TIRES IS NOT WHAT IS MAKING THAT NOISE. I REALLY FEEL LIKE VW IS AVOIDING THIS ISSUE WITH ME TELL MY WARRANTY EXPIRES TO THAN TELL ME THAT THERE IS A PROBLEM. *TR

NHTSA ODI 10586350

20K SERVICE HAD BEEN PERFORMED ON MY CAR, AGAIN I NOTIFIED VW THAT THE NOISE IS PROGRESSIVELY GETTING WORSE AND THAT I CAN NO LONGER STAND IT. I ALSO NOTIFIED THEM OF NEWER ISSUES THAT HAVE NEVER HAPPENED BEFORE STARTING TO HAPPEN, BUT THEY TOLD ME LETS FIX THIS ISSUE FIRST BEFORE MOVING ON. THIS NOISE THAT HAD BEEN HAPPENING FOR AWHILE NOW HAS NOW PROGRESSIVELY GOTTEN LOUDER AND NOW MAKING NOISES WHEN I AM TURNING, SOMETHING IT HAD NEVER DONE BEFORE. THEY DID A CHECK, AND ALL OF THE SUDDEN TOLD ME THAT MY TIRES IS THE CAUSE OF THE WHOLE THING. THEY HAD TOLD ME MY TIRES ARE CUPPED AND FEATHERED, WHICH SEEM PRETTY ODD CONSIDERING WHEN I PURCHASED THE VEHICLE THE TIRE WHERE BRAND NEW AND PRETTY GOOD (HANKOOK). IT DID NOT MAKE SENSE TO ME BECAUSE IF IT WAS MY TIRES AND IF THEY WERE DOING PROPER MULTIPURPOSE INSPECTIONS THEY WOULD HAVE CAUGHT THIS WHEN ROTATING MY TIRES. IT REALLY SEEMED LIKE THEY COULDN'T FIGURE IT OUT SO THEY JUST ADVISED ME TO BUY SOME BRAND NEW TIRES, OR TRY TO CALL THE MANUFACTURE ABOUT REPLACEMENTS, WELL I DID THAT AND HANKOOK SAID FEATHERED TIRES HAS NOTHING TO DO WITH TIRE BUT WITH THE MECHANICS OF THE CAR. THEY HAD NOTIFIED ME THAT THE ONLY WAY TIRES GET BAD IS IF THE MECHANICS OF THE CAR. THE MANGER WORD FOR WORD TOLD ME THIS "THERE IS A REASNO WHY YOUR CAR IS SO CHEAP, MAYBE YOU SHOULD BUY $2,000.00 TIRES, MAYBE THE NOISE MIGHT GO AWAY", WHICH INFURIATED ME, BECAUSE HE IS SUPPOSE TO BE THE MANAGER, BUT YET TREATS ME WITH TOTAL DISRESPECT AND TOLD ME "WE ARE DONE WITH THIS, WE WILL NOT LOOK INTO IT ANYMORE". THIS MANAGER WAS RUDE AND DOWN RIGHT WRONG TO TREAT ME LIKE SO (KEARNY MESSA VW, DON'T EVER GO THERE). I FELT LOST AND SCARED KNOWING THAT THEY WON'T HELP ME NO MORE EVEN THOUGH I STILL HAVE MY WARRANTY. *TR

NHTSA ODI 10586347

AFTER A NEW ISSUE HAPPENED AGAIN IN THE SAME GENERAL AREA OF THE ISSUE WITH MY CAR THAT HAD BEEN HAPPENING PRETTY MUCH SINCE PURCHASING THE CAR. THE NOISE THAT HAS BEEN OCCURRING NOW AT THIS POINT, IS STILL THE SAME RUMBLING, THROBBING NOISE (SIMILAR TO A BEARING GOING OUT OR BAD), BUT NOW IS CAUSING MORE AND MORE ISSUES SUCH AS THE RATTLING NOISES COMING FROM THE ENGINE THROUGH THE A/C EXHAUST, WHICH HAPPENS HEAR AND THERE SOMETHING I TELL THE DEALERSHIP, BUT YET THEY TELL ME THAT CAN'T DO ANYTHING EVEN I SHOWED THEM THE VIDEO. WELL NOW I BRING IN MY CAR TO THE VW DEALERSHIP ON ANOTHER ISSUE THAT HAD STARTED HAPPENING ON THE SAME SIDE AS THE ORIGINAL NOISE THAT HAS BEEN PROGRESSIVELY GETTING WORSE AND SEEMS TO BE AFFECTING AND CAUSING NEW ISSUES. THIS NEW ISSUES OCCURS WHEN REVERSING MY CAR OUT WITHOUT USING BRAKES JUST MY CLUTCH, I TURN MY WHEEL ALL THE WAY TO THE RIGHT AND REVERSE OUT, TO HEAR A WOOOOO NOISE THEY IS LOUD AND NOT NORMAL, BUT YET HERE COMES VW TO TELL ME THEY COULD NOT REPEAT THE ISSUE, EVEN THOUGH ONCE AGAIN I HAD VIDEO AS WELL AS AUDIO EVIDENCE OF IT, THEY WOULD NOT HELP ME. MY MILES ARE NOW HIGHER AND IT REALLY SEEMS THEY DON'T CARE AND TREAT ME LIKE I AM CRAZY. I REALLY THINK THERE IS SOMETHING TRULY WRONG WITH MY CAR BECAUSE OF THESE NEW NOISES OCCURRING AND GETTING WORSE. *TR

NHTSA ODI 10586353

ONCE AGAIN I HAD TO WASTE MORE SCHOOL TIME AND GAS MONEY, AFTER MY LAST 20K VISIT ON MY CAR THE NOISE WAS DRIVING ME MORE AND MORE INSANE, I TRIED IGNORING THE ISSUE AND TURNING THE MUSIC UP, BUT THE NOISE HAD STARTED TO PROGRESSIVELY GETTING TO THE POINT WHERE I COULD HERE IT EVEN WITH MUSIC ON, THAN ON TOP OF THAT I STARTED TO HEAR NEW AND UNUSUAL NOISE THAT HAD NEVER OCCURRED BEFORE, I STARTED TO HEAR SPORADIC HIGH PITCH NOISES FROM THE CENTER CONSOLE WHEN I WAS AT HIGH RPM'S OR WHENEVER HITTING ON THE GAS, IT WOULD START OFF LOW PITCH THAN HIGH PITCH, THAN WOULD RATTLE, THE NOISE SOUNDED LIKE IT WAS COMING FROM THE ENGINE. I HAD SHOWN THE SAME TECHNICIAN A VIDEO RECORDING OF IT, AND HE WAS BAFFLED HE ALSO EVEN HEARD THE NOISE HIMSELF. I ALSO NOTIFIED THEM THAT WHEN DRIVING AT HIGH SPEEDS IT WOULD SOUND LIKE A DOOR WAS OPEN, EVEN MY GUEST I HAVE HAD IN IT COMPLAINED TO ME THAT IT SOUNDS LIKE THE DOORS ARE OPEN. THE SERVICE REP TRIED TREATING ME LIKE A FOOL AND ROLLED MY BACK WINDOW DOWN A LITTLE THAN BROUGHT ME OUTSIDE AND SAID THIS IS WHY YOU ARE HEARING THE WIND NOISE, AND I HAD TOLD HER I WAS WATCHING YOU THE ENTIRE TIME YOU HAD ROLLED THE WINDOW DOWN, AND THAN SHE TRIED TO TELL ME SHE DIDN'T EVEN THOUGH I WATCHED HER DO IT, THIS PLACE TREATED ME LIKE I WAS CRAZY, AND DISRESPECTED ME IN-FRONT ME , AND I ALSO NOTED THAT SOME RUBBER SEALS WERE COMING OFF THE DOOR EDGES, WHICH SHOULD NOT BE HAPPENING, MAKING ME FEEL LIKE THIS CAR WASN'T WELL PUT TOGETHER AND COULD RUN INTO POSSIBLE FUTURE ISSUES. ONCE AGAIN VW TOLD ME THAT THERE IS NOTHING WRONG WITH MY CAR YOU ARE JUST HEARING STUFF, AND KICKED ME OUT THE DOOR WITH NO EXPLANATION AT ALL. *TR

NHTSA ODI 10586348

I WENT ON A ROAD TRIP PRIOR TO THIS VISIT, AND HAD A SCARY ISSUE WITH MY CAR WHERE IT HESITATED SEVERAL TIMES WHILE DRIVING, IT WAS HESITATING LIKE IT WAS OUT OF GAS BUT I JUST FILLED IT UP WITH OF COURSE THE RECOMMENDED GAS WHICH IS DIESEL. AFTER A COUPLE OF MINUTES IT STOPPED, WHICH I FOUND TO BE UNUSUAL CAUSE ITS TO NEW TO BE DOING THIS. THEN I STARTED TO HEAR AND NOTICE THAT UNUSUAL NOISE COMING FROM THE FRONT DRIVER SIDE OF MY CAR AGAIN BUT A LITTLE LOUDER THAN BEFORE, IT WAS ANNOYING ME SO BAD. I WAS HEARING A CONSTANT RUMBLING, GRINDING NOISE WHILE DRIVING, THE ROUGHER THE ROAD THE LOUDER THE NOISE, WHEN I HIT A BUMP THE NOISE WENT WITH THE BUMP, THE SMOOTHER THE ROAD IT WAS LESS LOUD BUT STILL THERE. I TOOK IT TO VW AND THEY HAD TOLD ME THEY SCANNED IT AND FOUND NO FAULTS WITH THE HESITATION ISSUE, THAN I TOOK A RIDE WITH A TECHNICIAN WHO DID HEAR THE NOISE I WAS HEARING, THE TECHNICIAN EVEN NOTED IT ON MY PAPERS. WE THEN TOOK OUT A SIMILAR VEHICLE BUT I COULD NOT HEAR THE SAME NOISE, SO THE TECHNICIAN ADVISED ME TO TAKE IT BACK AGAIN IF IT GETS WORSE. I HAD TOLD THE TECHNICIAN IT IS NOT NORMAL, NO NEW CAR SHOULD BE MAKING THESE NOISES. NOT TO MENTION THE PERSON WHO HAD SOLD THE CAR TO ME NEVER THANKED ME FOR THE PURCHASE AS WELL AS TOLD ME TO NEVER TALK TO HIM AGAIN, WHEN ALL I WAS TRYING TO DO WAS TO GET SOME HELP FROM HIM, BUT HE HAD TREATED ME LIKE GARBAGE AND MADE ME FEND FOR MY OWN. ON THIS VISIT THEY HAD SUPPOSEDLY DONE A MULTIPOINT INSPECTION ON MY VEHICLE, AND ONCE AGAIN STATED EVERYTHING TO BE NORMAL, NOTHING STATING ABOUT MY TIRES. *TR

NHTSA ODI 10586345

CAR WAS ONLY UNDER MY POSSESSION FOR ONE YEAR AND SEVEN MONTHS... IT WAS LEASED BRAND NEW . 3/25/14-WHEN GOT INTO THE CAR TO GO TO WORK, CAR WOULD NOT START. DISCOVERED IT HAD NO BATTERY POWER. HORN STOPPED WORKING. PREVIOUS TO THIS, WEEK BEFORE THERMOSTAT LIGHT WAS GOING ON AND OFF. CAR WAS AT 14,030 MILES. VOLKSWAGEN ROADSIDE ASSISTANCE CAME AND BROUGHT VEHICLE TO NEAREST SERVICE CENTER WHICH IS ACTUALLY WHERE I BOUGHT THE CAR. SERVICE CENTER CONFIRMED DEAD BATTERY. THE DEALERSHIP INCLUDING THE PERSON WHO SOLD ME THE VEHICLE ATTEMPTED TO CHARGE ME $240 FOR IT AND CONSIDERED IT "WEAR AND TEAR LIKE THE TIRES," UNTIL I CALLED VOLKSWAGEN CUSTOMER SERVICE NUMBER RIGHT ON THE LOCATION WHO CONFIRMED THAT MY BATTERY WAS COVERED AT 24,000 MILES OR 2 YEARS WHATEVER CAME FIRST. VOLKSWAGEN SERVICE CENTER CONFIRMED THAT HORN WAS IN FACT INOPERABLE DUE TO BLOWN FUSE AND REPLACED IT. I WAS INFORMED BY THE SERVICE AGENT THAT THE THERMOSTAT LIGHT WAS DUE TO LOW ANTI-FREEZE AND IT WAS TOPPED OFF. IN ADDITION I REQUESTED I MULTI-POINT INSPECTION WHICH THEY CONDUCTED. SHORTLY AFTER RECEIVING THE CAR BACK ON 3/26/14, I NOTICED BY VOLTAGE ADAPTER WAS NOT WORKING. I ASSUMED IT TO BE A DEFECTIVE PHONE CHARGER SO I PURCHASED A NEW ONE. 4/8/14- I TRIED TO USE THE NEW CHARGER FOR MY PHONE IN EACH OF THE FRONT AND BACK ADAPTER SLOTS. THAT IS WHEN I REALIZED THESE WAS SOMETHING WRONG WITH MY ADAPTERS POSSIBLY AFTER THE REPLACEMENT OF THE NEW BATTERY ON 3/25/14. MY PLAN WAS TO CONTACT THE SERVICE CENTER AND SCHEDULE A CHECK UP AND HAVE THE ADAPTERS CHECKED BUT UNFORTUNATELY I NEVER WAS ABLE TO DO SO. THAT DAY I WAS INVOLVED IN A CAR ACCIDENT WHERE I WAS UNABLE TO TURN THE STEERING WHEEL INTO THE EXIT AND ENDED UP CRASHING INTO METAL GUARDRAIL.CAR HAD SHUT OFF AND. AIRBAG DEPLOYED. CAR WAS RULED AS A TOTAL LOSS. *TR

NHTSA ODI 10584319

WHEN I DROVE HOME AT 7PM ON WEDNESDAY, I STOPPED THE CAR AND SHIFTED TO PARK. BUT I COULDN'T TURN THE KEY OFF FROM IGNITION. THE KEY WAS JUST LOCKED IN THE ON POSITION AND THE ENGINE JUST KEPT RUNNING. I DROVE AROUND AND TRIED IT AGAIN. BUT I STILL COULDN'T SHUT THE ENGINE. I CALLED THE POLICE OFFICER AND MY INSURANCE COMPANY, BUT NONE OF THEM CAN HELP ME WITH THIS SITUATION. THE ENGINE KEPT RUNNING FOR AN HOUR AND ALMOST 40 MINUTES UNTIL I ACCIDENTALLY TURNED IT OFF. I WAS CALLING MY FRIEND AND TRIED IT AGAIN, AFTER ALMOST TWO HOURS IT STOPPED. *TR

NHTSA ODI 10583835

WHILE DRIVING HOME AFTER A SNOWSTORM, MY WIPERS SUDDENLY STOPPED WORKING. BECAUSE OF IT, I COULD NOT CLEAN MY WINDSHIELD AND HAD TO KEEP PULLING OVER AND POURING WINDSHIELD WASHER FLUID DOWN MY FRONT WINDOW SO THAT I COULD SEE. IT IS VERY DANGEROUS IN MAINE IN THE WINTER TIME TO HAVE THIS HAPPEN AS WE OFTEN ENCOUNTER WET/SNOWY ROADS AND YOU MUST DEPEND ON YOUR WINDSHIELD WIPERS AND FLUID SYSTEM TO WORK PROPERLY AND KEEP YOUR WINDSHIELD CLEAR. I TOOK MY CAR INTO THE VW DEALER (O CONNORS IN AUGUSTA MAINE). . THEY DETERMINED THERE WAS NO POWER COMING OUT OF THE WIPER SWITCH TO THE PUMP. FIRST THEY REPLACED THE WIPER/WASHER SWITCH WHICH DID NOT FIX THE PROBLEM. THEN THEY HAD IT FOR ANOTHER FULL DAY AND DETERMINED THE "BODY CONTROL MODULE" WAS NOT WORKING. THEY HAD TO ORDER THE PART. IT COST $1041 DOLLARS TO REPLACE THE MODULE, PART # 5CO-937-087-E-Z09 CONTROL UNIT. WHEN I FINALLY PICKED IT UP I WAS TOLD THAT 5 OTHER VW OWNERS HAD THEIR CARS IN FOR THE SAME EXACT PROBLEM THAT WEEK. ONE OWNER WAS STANDING THERE IN THE CUSTOMER SERVICE AREA AND HE TOLD ME THE SAME THING HAPPENED TO HIS 2013 JETTA. THE SHOP REP SAID THEY WERE SEEING A LOT OF THESE SINCE THE COLD WEATHER SET IN. MY CAR IS IN EXCELLENT CONDITION AND WAS ONLY 20 MONTHS OLD WHEN THIS HAPPENED. THERE HAS GOT TO BE A MAJOR DEFECT FOR THIS MANY NEW CARS TO HAVE THIS HAPPEN TO THEM. I WISH YOU WOULD INVESTIGATE. *TR

NHTSA ODI 10577773

WHEN STARTING FROM A FULL STOP IN DRIVE MODE "D" I PRESSED THE ACCELERATOR AND THE CAR RESPONDED WITH ALMOST ZERO POWER TO ACCELERATE. IT JUST ROLLED FORWARD AS THOUGH I WASN'T PRESSING THE ACCELERATOR AT ALL MOVING 1 TO 2 MPH. AFTER 5 SECONDS OF PRESSING THE ACCELERATOR AND THE RPM CLIMBING SLOWLY, IT WOULD ACHIEVE NORMAL DRIVING POWER. EVEN AT SPEEDS OF 20-30MPH THE INITIAL RESPONSE UPON HITTING THE ACCELERATOR WAS THE SAME LAGGING RESPONSE. APPLYING THE GAS PEDAL FELT LIKE STARTING FROM A STOP WITH A MANUAL TRANSMISSION IN 5TH GEAR. I STOPPED THE VEHICLE SEVERAL TIMES, EVEN SHUTTING OFF THE CAR, WITHOUT ANY CHANGE IN THE BEHAVIOR DURING MY 10 MINUTE DRIVE. AFTER LEAVING THE CAR OFF FOR HALF HOUR THE PROBLEM DIDN'T YET RETURN. *TR

NHTSA ODI 10574144