What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

MY 2012 JETTA SPORTSWAGEN TDI IS HAVING WATER FREEZING IN THE INTERCOOLER CAUSING IT TO NOT START OR EVEN SMOKE WHEN STARTED. I HAD A 14 WITHOUT THIS ISSUE MY DAD HAS AM 04 PASSAT TDI NO ISSUE. I DID RESEARCH AND ON MANY WEBSITES IT MENTIONS 10-13 HAVING THIS ISSUE. THE DEALERSHIP TOLD ME THERE'S AN AFTER MARKER PART THAT FIXES THE FREEZING ISSUE. THIS PART WILL COST OVER 700 DOLLARS. WHY WAS THIS NOT RECALLED WHEN IT'S HAPPENING TO MANY YEARS AND THE DEALERSHIP HAS SEEN IT MULTIPLE TIMES.

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"TAKATA RECALL" "WATER PUMP" I GOT MANY RECALLS ON MY JETTA GLI 2012 . THE LAST RECALL I GOT ON THE MAIL WAS ON NOVEMBER ,2016 FOR THE AIRBAG CONTROL . AFTER I DROPPED MY CAR FOR THE RECALL I PICKED IT UP SAME DAY . I NOTICED THAT THE AIRBAG LIGHT IS ON FOR THE FIRST TIME I HAVEN'T HAD ANY ISSUES LIKE THIS BEFORE . I RETURNED BACK TO THE DEALER AND INFORMED THEM , THEY SAID YOU HAVE TO LEAVE IT AND WE'RE SORRY WE DIDN'T TAKE CARE OF THAT . I DIDN'T HAVE TIME TO LEAVE IT THERE FOR ONE MORE DAY . NOW THEY'RE ASKING ME TO PAY FOR IT AROUND $992 ! I GOT ALL OF THE VOICEMAIL FROM THE DEALER THEY CALLED ME TO APOLOGIZE FOR THE AIRBAG LIGHT AND ASKED ME TO COME BACK TO FIX SINCE IT CAME UP AFTER I DROPPED IT FOR THE RECALL . ALSO , I HAVE SHOWED THE QUOTE FOR THE WATER LEAKING TO MANY AUTO CARE CENTERS IN HOUSTON . THEY TOLD ME THAT THIS KIND OF CAR WITH 2.0 ENGINE HAS A PROBLEM WITH THE WATER PUMP AND THEY WILL NEVER GET INVOLVED WHIT THIS CAR BECAUSE TO MANY PEOPLE WITH THE SAME ENGINE AND CAR MODEL HAD THE SAME PROBLEM SEVERAL TIMES . MY CAR ONLY GOT 60K MILE ON IT AND NEVER BEEN INTO AND ACCIDENT IT'S BEEN LESS THAN 5 YEARS NOW SINCE I PURCHASED THE CAR . I PAID 28K DOLLARS CASH FROM THE FIRST DAY JUST BECAUSE I TRUSTED IN VW. I HAVE CONTACTED VW OF AMERICA , BUT THEY DIDN'T HELP ME WITH MY CASE AND ASKED ME TO PAY FOR IT .

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POWER STEERING FLUID LEAKING SO BADLY THAT FLUID MUST BE ADDED BEFORE DRIVING CAR.

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THE FIRST THING I NOTICED AFTER DRIVING THE CAR WAS THE SMELL OF BURNING OIL OCCASIONALLY, THEN UPON OPENING THE HOOD AND REMOVING THE ENGINE COVER THERE WAS MINOR OIL SEEPAGE FROM THE VALVE COVER. THE CAR ITSELF IS 2012 JETTA GLI AND ONLY HAS ABOUT 27,500 MILES AS I TYPE THIS MESSAGE. BUT IT GETS WORSE, I NOTICE THE OIL LEVEL DROPPING AND HAVING TO PUT REFILL IT ABOUT 2 OR 3 TIMES A MONTH. AT THIS POINT I KNOW SOMETHING ISN'T RIGHT AND ITS NOT JUST A FAULTY VALVE COVER GASKET. DID SOME READING ONLINE AND I SUSPECTED IT WAS A FAULTY OIL SEPARATOR/PCV SYSTEM CREATING TOO MUCH CRANK CASE PRESSURE. I ALSO CHECKED THE REAR MAIN SEAL RECENTLY AND SEE OIL LEAKING BETWEEN THE MOTOR AND TRANSMISSION, SUGGESTING THE RMS HAS BEGAN TO FAIL. MY QUESTION IS IF THE CAR WAS "CERTIFIED PRE-OWNED" AND PCV VALVE FAILURE IS SOME WHAT COMMON FOR BOTH TSI AND FSI ENGINES, WHY WASN'T THE VEHICLES PCV INSPECTED FOR FAILURE OR CHANGED ENTIRELY WITH THE NEW REVISION? THERE ARE MANY REVISIONS ON THE OIL SEPARATOR/PCV VALVE FROM WHAT I SEE. SHOULDN'T THE DAMAGE TO THE RMS REPLACEMENT BE COVERED BY THE MANUFACTURER SINCE IT WAS DUE TO PREMATURE FAILURE OF THE OIL SEPARATOR, THAT IS KNOWN TO BE PRONE TO FAILURE OR FAULTY FROM THE FACTORY? CURRENTLY IM NOT DRIVING THE CAR AND WAITING FOR THE NEWEST REVISION OF THE OIL SEPARATOR BUT SINCE THE RMS HAS ALREADY BEGAN SEEPING OIL ITS ONLY A MATTER OF TIME BEFORE IT FAILS COMPLETELY. BEING A TRADE SCHOOL STUDENT WHO IS LOST HIS JOB RIGHT BEFORE CHRISTMAS LAST YEAR THIS UNEXPECTED FAILURE OF THE REAR MAIN SEAL AT ONLY 27,500 MILES, REGARDLESS OF VEHICLE AGE IS UNEXPECTED AND AT A SEVERE INCONVENIENCE. IF VOLKSWAGEN CANNOT PROVIDE AT LEAST THE LABOR COST FOR THE RMS REPLACEMENT I CANT SAY ILL EVER BUY ANOTHER VW FROM A DEALERSHIP AGAIN. *TR

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HORN FAILED TO FUNCTION. THE CONTACT STATED THAT THE HORN FUNCTIONED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

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COOLANT CAME THEN WENT OFF AFTER SHUTTING OFF CAR TURNING BACK THEN 3DAYS LATER ENGINE LIGHT CAME ON WHILE DRIVING PULLED OVER TURNT CAR OFF TURNED ON AFTER 5 MINS ENGINE LIGHT CUT OFF. 2 DAYS LATER ENGINE LIGHT CAME BACK ON. *TR

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RIGHT REAR SEAT BELT IS JAMMED IN THE RETRACTED POSITION. CAR WAS PARKED ON LEVEL GROUND AT HOME DRIVEWAY. CANNOT PULL OUT SEAT BELT AS THE LOCKING MECHANISM WILL NOT LET IT BE PULLED OUT. THIS WAS A PROBLEM THAT STARTED A FEW MONTHS AGO. AFTER SEVERAL TUGS ON THE BELT, OR IF THE CAR MOVED OUT OF THE DRIVEWAY, THE MECHANISM WOULD EVENTUALLY RELEASE THE BELT SO IT CAN BE USED (AS REQUIRED BY LAW). THE PROBLEM GOT PROGRESSIVELY WORSE OVER THE PAST SEVERAL MONTHS UNTIL THE SEAT BELT IS NOW UNUSABLE. REPORTED TO DEALER DURING REGULAR SERVICE VISIT. DEALER INSPECTED AND NOTED THAT THE SEAT BELT NEEDED TO BE REPLACED. $233 SPECIAL ORDER PART AND $423 LABOR TO INSTALL. I BELIEVE A SEAT BELT, PARTICULARLY ON A VEHICLE THAT IS ONLY 4 TO 5 YEARS OLD, SHOULD FUNCTION PROPERLY ALL THE TIME. IT IS A REQUIRED SAFETY DEVICE THAT NEEDS TO FUNCTION PROPERLY EVERY TIME. THIS IS A SAFETY ISSUE AND A LEGAL LIABILITY. I CONTACTED VOLKSWAGEN OF AMERICA CUSTOMER CARE TO SEE IF THEY WOULD PAY FOR THE PARTS AND/OR REPAIR. THEY DECLINED AS THE VEHICLE IS OUT OF WARRANTY. I REPORTED TO VOA THAT I WOULD FILE THIS COMPLAINT WITH NHTSA. I DON'T BELIEVE I SHOULD HAVE TO PAY $656 TO REPLACE A SEAT BELT THAT SHOULD NEVER HAVE FAILED.

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KEY STICKS IN THE IGNITION, WILL NOT DISENGAGE TO TURN THE CAR OFF. THIS SEEMS TO BE A ISSUE THAT I AM FINDING. I TRIED PARKING IN A FLAT SURFACE, IN THE DRIVEWAY AND NO LUCK. THIS STARTED A MONTH AGO WITH STICKING, BUT THE LAST FEW DAYS HAVE BEEN WORSE. SHIFTING DOES NOT HELP THE PROBLEM.

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WHEN PARKED AND TRYING TO SHUT VEHICLE OFF, THE CAR WILL NOT SHUT OFF AND THE KEY WILL NOT COME OUT OF THE IGNITION.

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MY 2012 JETTA WITH DSG AUTOMATIC 6 SPEED TRANSMISSION WOULD HAVE AN ISSUE OF EVERY 30-50 MILES, THE SERVICE WRENCH WOULD POP ON + CEL AT TIMES. THE CODE CAME UP P0106. AFTER CHECKING WITH DEALER, THEY CLEARED CODE UNDER WARRANTY MANY TIMES AND COULD NOT COME UP WITH THE SOLUTION. AFTER WARRANTY WENT THIS WAS HAPPENING FREQUENTLY. TOOK IT INTO THE DEALER +-7 TIMES TIL WE, SORT OF, FOUND THE ISSUE AT HAND. THE MAIN ISSUE IS WHEN THE WRENCH/CEL WOULD POP UP, THE TRANSMISSION WOULD START TO SHIFT EXTREMELY ROUGH UP AND DOWN UNTIL IT SIMPLY, WENT AWAY..... VERY CONFUSING AND FRUSTRATING TO SAY THE LEAST. ALSO, WHEN ON, I WOULD GET A RICH SMELL OF FUEL. WAS TOLD BY DEALER/VW THAT WHEN THIS COMBO OCCURS, THE ENGINE READS A DIFFERENT FUEL LOAD TO COMPENSATE FOR THE "AIR" GETTING IN. THIS HAPPENED FOR +-20,000 MILES. GRATEFUL CAR IS RUNNING GREAT NOW..... THEY CLEANED THE THROTTLE BODY A FEW TIMES + TIGHTENED INTAKE MANIFOLD TO FACTORY SPECS, AND THE ISSUE STILL CAME BACK AFTER +-400 MILES. FINALLY, THEY DID A "WIGGLE TEST" ON THE MAP SENSOR. THEN RECOMMENDED I REPLACE THE MAP SENSOR. AFTER READING ONLINE WITH PEOPLE IN SIMILAR ISSUES, IT APPEARS YOU SIMPLY NEED TO KEEP THIS SENSOR CLEAN. AFTER THAT DIAGNOSTIC, THEY WANTED TO CHARGE +-$125 TO REPLACE THE SENSOR. I REFUTED. SINCE THEY DID THE TEST BACK IN EARLY SEPTEMBER, I HAVE HAD 0 ISSUES WITH THE CAR. I HAVE CONTACTED MY LOCAL VW REP AND THE DEALER TO FOLLOW-UP MONTHLY. WHERE THE SENSOR IS LOCATED, IT IS SUSCEPTIBLE TO GETTING DIRTY. WHICH WILL THEN THROW OFF THE ENGINE CODES FOR NO REASON. I AM THANKFUL THIS IS SOLVED, FOR NOW. I HAVE READ MANY "P0106"ERS WITH THE SAME ISSUE WITH JETTA'S N PASSAT'S FROM 2010-2013 WITH THE DSG AUTO TRANSMISSION.

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MY BRAKES FAILED TO WORK AS I WAS DRIVING DOWN A HILL AND ENTERING ONCOMING TRAFFIC AT A NEARBY STOP LIGHT.

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WHEN PARKED AND TRYING TO SHUT VEHICLE OFF, THE CAR WILL NOT SHUT OFF AND THE KEY WILL NOT COME OUT OF THE IGNITION.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHEN THE HORN WAS ACTIVATED, IT FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

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MY CAR BROKE DOWN, I.E. A WARNING LIGHT EMITTED ON THE DASH. I WAS ABLE TO PULL MY CAR OVER. I TURNED OFF THE ENGINE AND THE CAR WOULD NOT RESTART. I HAD MY CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP INFORMED ME MY HIGH PRESSURE FUEL PUMP FAILED AND SENT PIECES OF METAL INTO MY ENTIRE FUEL SYSTEM, AND THAT EVERYTHING EXCEPT THE FUEL TANK WOULD NEED TO BE REPLACED. THIS IS A $5400 REPAIR PER THE VW DEALERSHIP MY CAR WAS TOWED TO. VW OF AMERICA ISSUED A VOLUNTARY EXTENDED WARRANTY ON THIS FUEL PUMP TO 120K MILES. MY CAR BROKE DOWN AT 120,946 MILES. I CALLED VW OF A TO ASK IF THEY WOULD COVER AT LEAST PART OF MY REPAIR AS I WAS NOT FAR OUTSIDE OF THE WARRANTY WINDOW (946 MILES) - THEY SAID THEY WOULD DO NOTHING TO HELP ME. AFTER TALKING TO THE SERVICE GUY AT THE VW DEALERSHIP, HE TOLD ME HE'S HAD THREE OTHER VW TDI'S IN THERE THIS MONTH ALONE FOR THE EXACT SAME PROBLEM. I ALSO TALKED TO ANOTHER LOCAL VW MECHANIC SHOP TO GET ANOTHER QUOTE FOR THE REPAIR - THE OWNER THERE SAID HE "KNOWS ALL ABOUT THE PROBLEM." THUS, IT SEEMS THAT THE FUEL PUMP FAILURE I EXPERIENCED IS HAPPENING ON A LARGE SCALE TO SEVERAL PEOPLE WHO HAVE THE SAME CAR/FUEL SYSTEM I HAVE. VW OF AMERICA ALSO KNOWS ABOUT THIS PROBLEM, HENCE THEIR VOLUNTARY EXTENDED WARRANTY. IT IS MY OPINION THAT VW OF AMERICA SHOULD HAVE ISSUED A RECALL FOR A DEFECT, AS OPPOSED TO AN EXTENDED WARRANTY. BOTH THE VW DEALERSHIP WHERE MY CAR CURRENTLY IS, AS WELL AS THE LOCAL VW MECHANIC SHOP I SPOKE TO, ARE IN AGREEMENT THAT THE HIGH PRESSURE FUEL PUMP SHOULD HAVE BEEN RECALLED, BUT THAT VW OF AMERICA GOT OUT OF THIS COSTLY OPTION BY ISSUING AN EXTENDED WARRANTY. ANY HELP OR INSIGHT INTO THIS ISSUE THAT YOU CAN AFFORD IS GREATLY APPRECIATED.

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ON SEVERAL OCCASIONS THE KEY IS STUCK IN THE ON POSITION AND I HAVE DIFFICULTY TURNING OFF THE ENGINE. THIS OBVIOUSLY OCCURS WHEN STATIONARY SINCE I AM TURNING THE VEHICLE OFF.

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PURCHASED 2012 VW JETTA NEW AT LOCAL VW DEALERSHIP. CURRENTLY HAS APPROX 51,000 MILES ON IT. AT AROUND 29,000 MILES IGNITION SWITCH WOULD NOT SHUT OFF WHILE I WAS SHOPPING-TOOK TO DEALERSHIPI AND WAS TOLD IT WAS FIXED- HAD JUST STUCK. LESS THAN A MONTH LATER SAME THING HAPPENED. DEALERSHIP HAD THE CAR FOR WEEKS-(THIS TIME THEY DID PROVIDE LOANER CAR). MOST RECENT- PRIOR TO IGNITION PROBLEM CURRENTLY OCCURRING I HAD TO HAVE WIPER MOTOR REPLACED AT MY COST $600.00 PLUS DOLLARS. I SAT IN WAITING AREA OF DEALERSHIP THAT CLEARLY STATED WE PROVIDE LOANER CAR OR SHUTTLE SERVICE AT TIME OF YOUR APPT. NEITHER AVAILABLE ON THAT DAY. I ADDRESSED THIS ISSUE WITH SERVICE MANAGER WHO WAS OFF THAT DAY. RECEIVED APOLOGETIC E-MAIL. HAVE HAD TO REPLACE HEADLIGHT BULB AND NEEDS REPLACED AGAIN. COULD THIS BE AN ELECTRICAL ISSUE? IS THIS CAR EVEN SAFE TO DRIVE MY GRANDCHILDREN IN? I AM NOT FEELIN COMFORTABLE WITH IT. PRESENTLY AS I AM WRITING THIS MY CAR HAS BEEN RUNNING FOR 18 HOURS. IGNITION STUCK FRIDAY EVE- SERVICE DEPT NOT OPEN ON SAT. WHEN I CALLED FRIDAY EVE BASICALLY I WAS TOLD "GET IT OVER HERE SOMEHOW AND WE WILL TAKE A LOOK". PRESENTLY WEIGHING MY OPTIONS-NEEDLESS TO SAY I AM EXTREMELY DISAPPOINTED WITH THE PURCHASE OF MY FIRST NEW VW. PREVIOUSLY HAD OWNED TWO USED VW GOLF. NOTE: FIRST TIME I WAS FORTUNATELY CLOSE TO VW GARAGE WHICH IS A 40 MINUTE DRIVE FROM MY HOUSE-FORTUNATE AGAIN THIS TIME THAT IT'S SITTING IN MY DRIVEWAY RUNNING UNTIL I CAN FIGURE OUT A PLAN. LOVED MY VW-PAST TENSE. AFTER GOING ONLINE I SEE OTHER PEOPLE HAVE HAD THIS VERY EXPERIENCE WITH IGNITION. SEEMS IT IS GOING TO BE EXPENSIVE. VERY DISAPPOINTED! MY DEALERSHIP IS VW CLARKSBURG, WV. FORMER STAR MOTOR-1-304-623-7827. SHANE LEBLOND - "SERVICE MANAGER"

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KEY BINDS IN IGNITION WHEN TURNING VEHICLE OFF. THIS HAD BEEN AN ONGOING ISSUE. KEY NEEDS TO BE JIGGLED TO TURN IGNITION SWITCH BACK TO GET KEY OUT. AT TIMES IT TAKES A FEW SECONDS TO REMOVE KEY, WHICH IS NOT GOOD IN CASE CAR NEEDS TO BE TURNED OFF AND EXITED QUICKLY.

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NO WARNING OR DRIPS IN THE DRIVEWAY. STEERING RACK NEEDED TO BE REPLACED. WHILE DRIVING, STARTED MAKING NOISE WHEN TURNING. TOOK TO THE DEALER THAT NIGHT. REQUIRED STEERING RACK REPLACEMENT. NO POWER STEERING FLUID WAS FOUND. SEE ATTACHED.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THE KEY WILL NOT GO INTO THE BACK (OFF) POSITION, SO THE CAR REMAINS RUNNING. THIS IS APPARENTLY A KNOWN PROBLEM ACCORDING TO THE DEALERSHIP, SO IT SHOULD BE A COVERED REPAIR UNDER A RECALL. THIS IS NOT AN INEXPENSIVE FIX.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED FORWARD IN A JERKING MOTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED PER A RECALL RELATED TO THE FAILURE; HOWEVER, THE FAILURE RECURRED. ALSO, A HOWLING SOUND EMITTED FROM THE ENGINE AND THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. IN ADDITION, THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER SEAT INDEPENDENTLY READJUSTED AND THE STEERING WHEEL SHOOK VIOLENTLY WHEN THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE AND THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 66,000.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

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KEY GOT STUCK IN IGNITION AND CAR WILL NOT SHUT OFF. CAR WAS IN PARK ON A FLAT DRIVEWAY. KEY BROKE IN HALF WHILE STILL IN IGNITION. WAS ABLE TO REMOVE KEY WITH PLIERS

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. KEY WILL NOT TURN OFF ENGINE AND KEY CAN NOT BE REMOVED. THIS OCCURS WHEN THE CAR IS PARKED AND I TRY TO TURN OFF THE ENGINE.

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